George Brazil Air Conditioning & Heating

Michelle J. was very professional and thorough! Great customer service experience!

Joe was fantastic!! He explained everything thoroughly, very friendly, respectful, and accommodating. Great demeanor and he went above and beyond by adjusting the house filter. Joe is a valuable member of your team he needs a raise!

We had George Brazil come to give us a quote on a new air conditioner. We chose them over other companies because of your website and seeing that they had won the Torch Award. They have been nothing but complete professionals from day one. Mike came and spoke with us regarding our new system. He was sincere and upfront as well. He was very helpful and patient with our decision making process. We decided to have our ducts cleaned after the install took place. Calvin and Danny were the techs that took care of this part of the process. They were very professional and courteous. Everyone from George Brazil did impeccable work. They put on shoe protectors before entering the home. They laid down professional grade rugs with rubber padding over all of our floors. They laid plastic over all of our furniture and took time to do the extra prep work in order to prepare the home for the job. I was impressed by the fact that they called when they said that they would and came at the exact appointment time. They had a company pick up the old parts and garbage from our install and even paid to have a restoration company repair and prepare our attic entry for easier access for further maintenance and upkeep. Everyone from George Brazil has been extremely courteous, friendly, and professional. We would highly recommend them to anyone. Mike, Calvin, and Danny, and our installers too, thank you!

Rose M. was knowledgeable, friendly, & went above & beyond. Great service! Keep up the good work

Excellent service. Rose has been courteous, knowledgeable, professional and possesses a wonderful sense of humor. She does very good work and explains all services she performs. We ask for her specifically each time we call George Brazil.

We were very pleased with the excellent work and service that Michelle J. with George Brazil provided for our air conditioning unit. On time, expert, very personable and friendly service. Our unit was back up and running in no time!
Thank you Michelle and George Brazil!

Great service by Pedro and Robert on the install of my new AC unit. They worked hard, very professional, wore their mask and gloves all day. I was impressed how well they worked as a team and how diligence they were. I recommend George Brazil and thank Todd for previous service and presentation of the new 2 ton, 2 step unit and again thanks to Pedro and Robert for the excellent installation.

Michelle J was professional and informative. After having them for 3yrs, we are glad we choose Brazil.

Great service. Came out when scheduled, explored all options, and provided a quick and easy solution. I really appreciated the flexibility to look for the right option and not the most expense. Very pleased and would recommend.

Mike was friendly, thorough and did a great job explaining each step of the way. Thank you.

Good Afternoon, Apologize for my delay as George Brazil is still working with [redacted] in trying to rectify the problemThus far George Brazil has upgraded the condensing unit from a single stage to a stage unit to help with the noise issueGeorge Brazil is also pl***ing on cleaning the Ductwork at the Customers convenience [redacted] ( Warranty Manager) is working very closely with [redacted] to make sure customer is happyI’m hoping this will be resolved sooner than later and will update progress ASAP, thanks! Kind Regards, [redacted] George Brazil Air Conditioning & HeatingHVAC Service Manager [redacted] ###-###-#### Office###-###-#### Cell###-###-#### Fax

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I am willing to accept most of the terms listed in the company's responseI must insist also that the pictures that I was told were lost and have been included in their response here be copied and sent by mail to me so I have the hard copies I should have gotten the first time that I asked for themI get two inspections with my a/c purchase, the company admitted as much in their response, however, I would like to have this relationship ended after one visit to do a chebefore this summerI see the company is offering a coupon for an inspection for $(anniversary special), so if they agree to inspect the new unit they put in AND inspect my second unit for the $and simply refund me the difference (about $30-$40) on top of the refund for the duct cleaning, I will be able to accept their offerI would add that the company must agree to send someone who's professional to do these inspections and who will treat me with the same respect the management of George Brazil expectsIf their is any sarcasm or nasty words directed at me, the person will be told to leave and George Brazil will be expected to refund all the monies for the inspections that they owe me I will wait for the business to perform these actions and, if it does, will consider this complaint resolved Regards, [redacted]

Good Morning, Placed a call to [redacted] on Tuesday 3/24/in effort to resolve this matter but he insisted that I only communicate via email to the Revdex.comI’ve attached the photos that were taken prior to the Duct Cleaning and would be willing to refund [redacted] for what he paid George Brazil to perform the Duct CleaningUnfortunately I do not have the pictures of when the Duct Cleaning was completed and apologize for the inconvenience this has causedI can have the office call [redacted] to schedule a Preventative Maintenance if he feels comfortable with one of my techs on his property, or I can cancel the Maintenance Program and refund [redacted] on top of the Please let me know how I can further assist in resolving this matter, thanks! Vinny M [redacted] George Brazil HVAC Service Manager [redacted] [redacted] [redacted] [redacted] *** [redacted] ***

My apologies for the delay in response to this complaintOn 7/08/2016, George Brazil installed a complete new AC and Heating system for [redacted] ***During the install process, one of the installers accidently bumped the water line which caused water to pour into her laundry roomThe Install Supervisor immediately contacted our Restoration and Plumbing Companies to repair the line and all other necessary repairs As of today George Brazil has not had any warranty calls regarding her new unit and we assume is in proper working order All water damage claims from 7/8/have been made to Ms [redacted] homeowners insurance per her requestWe currently have an open insurance claim with our GL carrier should the insurance companies need to subrogate any of the costs Both Insurance companies have been contacted by George Brazil and it’s confirmed she has been fully compensated for her rims on her vehicle, repairs to her home and currently they are awaiting her spreadsheet of any personal items or expenses remaining this includes the hotel expenses mentioned Her deductible is $and the insurance has confirmed they are handling that as wellGeorge Brazil believes the insurance carriers have given Ms [redacted] full compensation for her inconveniences, personal items, home repairs, vehicle rims, $ deductible Ms [redacted] unit is in proper working order therefore we will not be comping the cost of the unitKindest Regards, Vinny M [redacted] Service ManagerGeorge Brazil AC & Heating [redacted] @qhmamerica.com

Good Morning,I wanted to follow up regarding Jason [redacted] I spoke to Jason On Friday 7/to see if he would allow George Brazil to return to his home with a [redacted] Technical Support Specialist and evaluate the entire systemJason is ok with this and asked if we can come out on Monday’s as he is off workI left a message with Daryl R [redacted] from [redacted] and waiting for him to call me backThis Complaint may take longer than to close so just wanted to keep you in the loop, thanks!Kind Regards, Vinny M [redacted] George Brazil Air Conditioning & HeatingHVAC Service Manager [redacted] [redacted] [redacted] [redacted] Good Morning, On Monday 8/1/16, The George Brazil Team meet the [redacted] Rep at MrJason [redacted] ’s property to evaluate the entire AC systemSystem was operating to Manufacture Specs and found the Compressor noise on shut down to be but because the Condenser was right outside the master bedroom made the noise more prevalentThe George Brazil team come back on the following Monday 8/8/and relocated the Condenser about feet away towards the back yardWe buried and insulated the line sets which seems to help the noise on shut downSpoke to MrJason [redacted] on 8/10/and has agreed that the unit is quieter and would like to close this complaint as resolvedPlease let me know if I can further assist you, thanks!Kind Regards, Vinny M [redacted] George Brazil Air Conditioning & HeatingHVAC Service Manager [redacted] [redacted] [redacted] ***

Hi [redacted] , My name is Vinny and I’m the Service Manager here at George BrazilPlease except my apologies for the frustration George Brazil has put you throughWill S did not handle this service call professionally and I have already reprimanded him for his actionsIf it’s ok with you, can I hand deliver a check for $plus 1-$dinner card and movie tickets? Please let me know at your earliest convenience, thanks!Kind Regards, Vinny M [redacted] George Brazil Air Conditioning & HeatingHVAC Service Manager [redacted] @ [redacted] ###-###-#### Office###-###-#### Cell###-###-#### Fax

Good Afternoon, My name is [redacted] and I’m the Service Manager here at George BrazilPlease except my apologies for the experience you had with one of my techniciansAttached is a copy of the refund for that was credited back to your Credit Card on 5/18/and I’ve also Terminated the Maintenance Plan as wellPlease let me know if I can further assist you, thanks! Kind Regards, [redacted] George BrazilHVAC Service Manager [redacted] [redacted] [redacted] 480-633- Fax

Good Afternoon, My name is [redacted] and I’m the Service Manager for George Brazil Air Conditioning & Heating. Please except our apologies for the unprofessional service you received from one of our technicians. I’ve attached a copy of the refund we issued for $39.10 that was credited... back to your credit card on 5/22/2015. Please let me know if I can further assist you, thank you. Kind Regards, [redacted] George Brazil Air Conditioning & HeatingHVAC Service Manager [redacted] Office [redacted] Cell [redacted] Fax

Good Afternoon, On Tuesday 8/25/2015, I spoke with *** *** regarding CID *** said she is happy with the new unit and wants to give it some time to make sure the unit will stay quiet and perform efficiently*** also mentioned that she will be sending a letter to Jim who is the President and Heather and Ann Vice President regarding an email she accidently saw in the installers folder that was written by Justin S who is the QA ManagerI apologized for the unprofessional choice of words that were used in the email and will do whatever it takes to resolve this matterPlease extend my time to resolve this complaint as I’m not sure when George Brazil will receive the letter, thanks in advance!Kind Regards, Vinny M***George Brazil Air Conditioning & HeatingHVAC Service Managervm***@qhmamerica.com###-###-#### Office###-###-#### Cell###-###-#### Fax