George Brazil Air Conditioning & Heating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon, Apologize for my delay as George Brazil is still working with *** *** in trying to rectify the problemThus far George Brazil has upgraded the condensing unit from a single stage to a stage unit to help with the noise issueGeorge Brazil is also planning on cleaning
the Ductwork at the Customers convenienceJustin S*** ( Warranty Manager) is working very closely with *** to make sure customer is happyI’m hoping this will be resolved sooner than later and will update progress ASAP, thanks! Kind Regards, Vinny M***George Brazil Air Conditioning & HeatingHVAC Service Managervm***@qhmamerica.com###-###-#### Office###-###-#### Cell###-###-#### Fax

Good Afternoon, On Tuesday 8/25/2015, I spoke with *** *** regarding CID *** said she is happy with the new unit and wants to give it some time to make sure the unit will stay quiet and perform efficiently*** also mentioned that she will be sending a letter to *** who is the President and *** and *** Vice President regarding an email she accidently saw in the installers folder that was written by *** * who is the QA ManagerI apologized for the unprofessional choice of words that were used in the email and will do whatever it takes to resolve this matterPlease extend my time to resolve this complaint as I’m not sure when George Brazil will receive the letter, thanks in advance!Kind Regards, *** ***George Brazil Air Conditioning & HeatingHVAC Service Manager***###-###-#### Office###-###-#### Cell###-###-#### Fax

Hi Marie,It’s ok to add this to the complaintI’ve decided to order a new motor and install it for free*** is aware of the game plan and is very happy to hear what we are doing to resolve the motor problemShe has agreed to close this complaint as soon as the motor is installed on 8/26/016, thanks!Kind Regards, Vinny M***George Brazil Air Conditioning & HeatingHVAC Service Manager

I spoke with Mrs*** *** and apologized for the service George Brazil provided on 7/7/Agreed to refund the disputed amount of and will start the refund process today! Mrand Mrs*** will receive a check in the mail in 2-weeks for and please let me know if you
need any further assistance, thanks!Best Regards, Vinny M***Service Manager

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, the unit has been replaced I still have other issues with this company that need to be resolved I am waiting for a response from the company
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, the unit has been replaced I still have other issues with this company that need to be resolved I am waiting for a response from the company
Regards,*** ***

Good Afternoon, My name is Vinny M*** and I’m the Service Manager here at George Brazil Air Conditioning and HeatingI spoke to Mr*** *** and apologized for the troubles George Brazil has caused and started the refund process for which he should receive in 2-
weeksMr*** *** has decided to use up the remaining of his Maintenance Program which expires next yearPlease let me know if I can further assist you in resolving this complaint, thanks!Kind Regards, Vinny M***George Brazil Air Conditioning & HeatingHVAC Service Manager

There are two things going on:1.   I want very much to “let it go”2. Every time I read one of your ads in the newspaper I want to contact you.  Number 2 just won the debate.We received a telephone call in December from George Brazil Home Services, and my husband was told, "Why didn't we contact the company directly instead of going through Revdex.com."  (He did not contact you because he did not want to have anything to do with your company ever again.)We let the Revdex.com know that you called him on the phone, and to put this issue to bed.My "new" issues are two items:1. (The very minor issue.) We were told to expect a $50 restaurant card and movie passes for our, as you said, "inconvenience." We received the restaurant card, but have not received movie tickets. Why would you promise something and not deliver?2. (The more important issue.) We were told tl1at our VIP contract would be cancelled and we would not have to pay for the fourth 6-month maintenance inspection that was due in May. We have received the $82 check for the fourth inspection.Why would your company that prides itself on being ethical expect us to pay for the visit that caused this incident in the first place? We had also pre-paid for the third maintenance inspection and expected adequate paperwork in return. We were not only "inconvenienced," but we did not receive the paperwork that included the "data" that your tech supposedly read from our unit.Don't you think it would be fair that this maintenance inspection by your company should also be returned ($82) because the tech did not do the inspection and wrote down no data.  He simply "said" that the currents were way too high. This contract was no longer valid by his omission.  We would be much more appeased by receiving a refund of the $82 paid to you for our "inconvenience" with this visit than the missing movie tickets.

Good afternoon Britnee,
 
Spoke with [redacted] and expressed my concerns regarding the AC Unit. I have contacted Heating and Cooling (distributer of [redacted] equipment) and have requested the Manufacture Rep to meet one of my Warranty Technicians on the job site to perform an overall...

thorough exam on the unit. The Tech Rep is on vacation until 9/2/14 and I will contact him first thing Tuesday morning! Customer is cooling and he is ok with me scheduling the Tech Rep to come out ASAP (preferably on Thursday or Friday morning). I will keep you posted during the process, thanks! (from start to finish it may take 2-4 weeks but we will do what it takes to make it right!)
 
Kind Regards,
 [redacted]
George Brazil Services
HVAC Service Manager[redacted]

I apologize for the delay in my response as I was reaching out to [redacted] in regards to the dust/particle problem that she’s been experiencing. I was able to make contact on 6/16 and wanted to understand what’s been going on with her AC unit/Ductwork.  [redacted] is asking for refunds for what...

she’s spent in the last year but according to my records, George Brazil never charged for a Duct Cleaning. The unit was installed on 1/5/11 for 6429.22 and the first complaint about dust particles was on 4/30/14. Since then we have been back and performed 2 duct cleanings and sealed all duct connections at no charge to try and rectify the particle problem. I offered to come out to the house with the York/Manufacture Technical Support Rep and she declined because she feels that the problem is coming from the unit and she wants the unit removed and replaced with a new one. I advised [redacted] to call [redacted] and see who they would recommend that specializes in dust particles since George Brazil has done everything we can to try and resolve this issue. I also advised [redacted] to send me the bill from the other contractor so I can reimburse for what she has spent so nothing comes out of her pocket. [redacted] has agreed to call [redacted] and will keep me posted on what the other contractor finds. If Possible, Please extend the time permitted to resolve this complaint, thank you!Kind Regards, [redacted]George Brazil Air Conditioning & HeatingHVAC Service Manager[redacted]###-###-####  Office###-###-####  Cell###-###-####  Fax

Good Afternoon, Apologize for my delay as George Brazil is still working with [redacted] in trying to rectify the problem. Thus far George Brazil has upgraded the condensing unit from a single stage to a 2 stage unit to help with the noise issue. George Brazil is also pl[redacted]ing on cleaning the Ductwork at the Customers convenience. [redacted] ( Warranty Manager) is working very closely with [redacted] to make sure customer is happy. I’m hoping this will be resolved sooner than later and will update progress ASAP, thanks! Kind Regards, [redacted]George Brazil Air Conditioning & HeatingHVAC Service Manager[redacted]###-###-####  Office###-###-####  Cell###-###-####  Fax

Good Morning, Placed a call to [redacted] on Tuesday 3/24/15 in effort to resolve this matter but he insisted that I only communicate via email to the Revdex.com. I’ve attached the photos that were taken prior to the Duct Cleaning and would be willing to refund [redacted] 426.42 for what he...

paid George Brazil to perform the Duct Cleaning. Unfortunately I do not have the pictures of when the Duct Cleaning was completed and apologize for the inconvenience this has caused. I can have the office call [redacted] to schedule a Preventative Maintenance if he feels comfortable with one of my techs on his property, or I can cancel the Maintenance Program and refund [redacted] 115.34 on top of the 426.42. Please let me know how I can further assist in resolving this matter, thanks! Vinny M[redacted] George Brazil HVAC Service Manager [redacted]  [redacted]  [redacted]  [redacted]

Spoke to [redacted] and we came to an agreement that George Brazil will be Extending the Labor Warranty to match the Part Warranty which is 10 years, and also Extending the Maintenance Program from 1 year to 3 years at no cost. [redacted] is happy now has agreed to close this complaint,...

thanks!Kind Regards,Vinny M[redacted]George Brazil Air Conditioning & Heating

Good Morning,I wanted to follow up regarding  Jason [redacted]. I spoke to Jason On Friday 7/22 to see if he would allow George Brazil to return to his home with a [redacted] Technical Support Specialist and evaluate the entire system. Jason is ok with this and asked if we can come out on Monday’s...

as he is off work. I left a message with Daryl R[redacted] from [redacted] and waiting for him to call me back. This Complaint may take longer than normal to close so just wanted to keep you in the loop, thanks!Kind Regards, Vinny M[redacted]George Brazil Air Conditioning & HeatingHVAC Service Manager[redacted]
[redacted]  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]
 Good Morning, On Monday 8/1/16, The George Brazil Team meet the [redacted] Rep at Mr. Jason [redacted]’s property to evaluate the entire AC system. System was operating to Manufacture Specs and found the Compressor noise on shut down to be normal but because the Condenser was right outside the master bedroom made the noise more prevalent. The George Brazil team come back on the following Monday 8/8/16 and relocated the Condenser about 10 feet away towards the back yard. We buried and insulated the line sets which seems to help the noise on shut down. Spoke to Mr. Jason [redacted] on 8/10/16 and has agreed that the unit is quieter and would like to close  this complaint as resolved. Please let me know if I can further assist you, thanks!Kind Regards, Vinny M[redacted]George Brazil Air Conditioning & HeatingHVAC Service Manager[redacted]  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I am willing to accept most of the terms listed in the company's response. I must insist also that the pictures that I was told were lost and have been included in their response here be copied and sent by mail to me so I have the hard copies I should have gotten the first time that I asked for them. I get two inspections with my a/c purchase, the company admitted as much in their response, however, I would like to have this relationship ended after one visit to do a check-up before this summer. I see the company is offering a coupon for an inspection for $20 (anniversary special), so if they agree to inspect the new unit they put in AND inspect my second unit for the $20 and simply refund me the difference (about $30-$40) on top of the refund for the duct cleaning,  I will be able to accept their offer. I would add that the company must agree to send someone who's professional to do these inspections and who will treat me with the same respect the management of George Brazil expects. If their is any sarcasm or nasty words directed at me, the person will be told to leave and George Brazil will be expected to refund all the monies for the 2 inspections that they owe me.
I will wait for the business to perform these actions and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Afternoon, My name is [redacted] and I’m the Service Manager for George Brazil Air Conditioning & Heating. Please except our apologies for the unprofessional service you received from one of our technicians. I’ve attached a copy of the refund we issued for $39.10 that was credited...

back to your credit card on 5/22/2015. Please let me know if I can further assist you, thank you. Kind Regards, [redacted]George Brazil Air Conditioning & HeatingHVAC Service Manager[redacted]  Office[redacted]  Cell[redacted]  Fax

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Good Afternoon Marie, After reviewing all the invoices and listening to the recorded conversation, it’s not clear to me how George Brazil is responsible for the fan motor leaking oil. The system is 8 years old and is the original motor. Roy was out on 1/15/16 and performed a maintenance check,...

he recommended a contactor and tightened all electrical and the next time George Brazil was scheduled was for the maintenance check which was john on 7/29/16. He made the same recommendations but added that the fan motor was leaking some oil and quoted 913.13 to replace it. I have no problem replacing the motor at a discounted rate of 582.12 but I don’t see how this motor leaking oil is George brazils fault! John was able to tighten the screws on the unit and contactor which took the humming noise and vibration away. The fan motor is still operating at this time and I’ve attached the invoices from Roy and Johns visit. I will be sending the recorded conversation which states Miss [redacted] had talked to her brother who is a Car mechanic and said if screws are left loose can damage the fan motor. The fan motor is not damaged, it’s lost some oil and may run like this for another year or 2. Please review this complaint and consider it as a review only and let me know if I can further assist you in this matter, thanks!Kind Regards, Vinny M[redacted]George Brazil Air Conditioning & HeatingHVAC Service Manager[redacted]###-###-####  Office###-###-####  Cell###-###-####  Fax