Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This could have been resolved if GILT had agreed to provide me with proof of authenticity which it has REFUSED TO DO.  Consequently it should be very clear to consumers and the New York Revdex.com that there has been a fraud. Please tell me what the next steps will be after all the NYRevdex.com should protect consumers from being cheated by companies like GILT.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The main issue still remains unresolved - the delivery of the originally placed order. Once I have a clear indication of what the resolution steps will be, I'll go ahead and accept a reasonable settlement.[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],
 
Thanks for getting in touch.
 
I am so sorry for any inconvenience caused here. I have looked into this and I can see that it seems that neither your sister or your mother set up there accounts through your link as it would show on your account if...

they had. Due to this the credit would not have been applied to your account. 
However as I can see that the account under [redacted] was only set up 9 days ago, as an exception I have gone ahead and applied the $25 in account credit to your account. This credit is valid for 6 months and will automatically apply to your next order.
 
In regards to the account under [redacted], I can see that this account was actually created over 2 years ago so it could not have been set up through the referral link so it would not be eligible for the referral credit.
 
If you have anymore questions, please get back in touch and we would be happy to help.
 
Best,
Cian

Hi [redacted],Unfortunately, the seat was never shipped. This item has a carton count of two however only one shipped from our warehouse. Upon investigation it appears as if there was an inventory error and we never received the seat from [redacted] therefor we are unable to ship the seat too you. Again, our sincerest apologies from everyone here at Gilt. Warm regards, Jessica Customer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]

Hello [redacted],I am sorry that you feel that this issue is not your fault. I have looked into this and reviewed the contacts between you and customer service. I can see that on July [redacted] you were provided with a service gesture discount of 20%. You were advised on the call that this discount was valid for 2 months with a maximum redemption of $50 and this discount has since expired. Normally once a discount has expired, we would not reapply it to the account.However for the inconvenience of the multiple contacts you have had with customer service, we have gone ahead and refunded you 20% on your order #[redacted]. Please allow 3 to 5 business days for the refund of $86.60 to appear on your [redacted] ending with [redacted].I can assure you that we will be following up internally in regards to your experience with customer service in this matter.Best Regards,CianGilt Service Supervisor

Hi there,I do sincerely apologize, and again, I can certainly understand how you feel. We are in the process of reaching out to the vendor for a letter of authenticity for you. Unfortunately, we are awaiting an update, but will notify you as soon as possible. Your patience during this process is much appreciated. Kindest regards, [redacted]Gilt Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I understand the vouchers are final sale   However I purchased 5 vouchers and unable to use 3 due to unavailability of the merchant    This seems like a huge scam  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Hi [redacted], 
I do apologize for the condition your new bed arrived in, this should not have happened and we will be taking matter up with XPO in relation to this. 
I can see from the notations on your order that you were in contact with Our Customer Service team who have now processed a full refund for your order, Please allow 3-5 business days for the refund to go through.
We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.
Warm regards,[redacted]Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I purchased 2 tickets on May **, 2013 for a Yankee game which included a complimentary pre-game meal for a game on July **, 2013. Less than 2 hours before the game the game was canceled due to rain. The [redacted] representative [redacted] told us that night that we were able to get tickets to another game in the 2013 or 2014 season of equal value. We were sitting on field level. I now have tried to get tickets and have been told that we were ONLY able to go to the game reschedule for the following day (6/**/13). This was NEVER the case. We were assured and I received an email from Jon stating that we could go in 2014. I have tried NUMEROUS times to resolve through gilt.com but have been told I am out my $300.I should be able to get tickets to the game as told by their representative, [redacted], and the email they sent to me.
Sincerely,
[redacted]

Hi [redacted], 
 
color="#626262" face="verdana">From notations on your account. I can see that you were in contact with us in regards to this matter and we have refunded you in full to your credit card. This was completed for you on 12/**/2016, please allow 3-5 business days for this to process back to your card.
Regards
Denis
Customer Service Supervisor

I buy a pair of shoes with them for the first time. Shoe didn't fit right so decided to return. Since they charge money for shipping to return I decided to return at the store. The website gave 2 options to get credit back to actual payment method or store credit. I chose back to original payment. No where while selecting either option it mentioned that putting money back to my card would cost $9.95.
Supposedly, I needed to go and read their return policy which is on the return policy page, separate from the page, the transaction is being made. This is pretty close to a scam of making money. The store didn't waive my fee.

Hi [redacted], 
I can see from the notations on your account that you have been in contact with our Customer Service Team in regards to this case. 
This has been forwarded to our City Team to review and they will reach out to you once they have a resolution in this matter....

Please note that this process can take 3-5 business days.Regards
Denis
Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 I didn't see any news about the refund, no matter you offer what country, but you received $230 through my credit card. But I can't use these successful discount to buy anything, I have the right to apply for a refund, please don't avoid answering my questions. I am not satisfied with your response, I don't want to bother on this matter.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There
Thank you for the message. I have had a detailed look into this issue, I can see that member reached out to us after receiving them to advise us that the items were too small for her and we did review this and decline the return on the basis that they were final sale and...

non-refundable at the time of purchase and this would have been listed on the sale page, cart and at check out. We had listed the the diameter for each bracelet on the sale page; 2.45 inches in diameter for the Classique Yellow & Diamond Tilted Square Station Bangle Bracelet and 2.4" in diameter, 0.35" wide for the Celtic Noir Black & Pearl Disc Station Bangle Bracelet. For the latter, the measurements were even highlighted.
Member has access to the sale pages through her Gilt account by going to orders section and clicking on each item for that specific order and for convenience I've also attached screenshots of them here. While we do understand members unhappy sentiment for receiving items that do not fit her, we did specifically list the sizes to avoid disappointment and as these were clearly marked as final sale and non-refundable items we would not be able to offer a refund.
Kind Regards,
[redacted]

Hi there,We have advised the member on June [redacted], June [redacted], Jun [redacted] and twice on June [redacted] that the refund on this return has been settled and this refund has been issued from our end.As per [redacted]'s terms of service, it can take up to 30 days for a refund to be processed and...

settled with them.I apologise for any inconvenience this has caused the member but as the refund has been issued and settled by ourselves since June [redacted], we cannot expedite the processing of the refund with [redacted]. Kind Regards,Noel,Gilt Customer Service Supervisor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], 
I'm sorry to hear that you were having trouble redeeming your voucher. 
background-color: rgb(255, 255, 255);">I would encourage you to reach out to Boxed Customer Support as they should be able to resolve this issue quickly for you, they can be contacted at [redacted].
This offer is final sale and non refundable and needed to be Redeemed by 03/**/16, if you encountered issues redeeming your voucher you would need to reach out to vendor in this instance for further assistance.
This voucher has now expired and May be used to obtain the discount stated on the Voucher until the “redeem by” date stated above; after that time, and for a period of 5 years from the date of
issue, the Voucher may be redeemed with the Vendor for the services stated on the voucher equal to the value for which it was originally purchased.
Kindest regards, 
[redacted]
Gilt Customer Service Supervisor

Hello [redacted],We are sorry your order is delayed outside of the original estimated delivery dates when you placed the order. The vendor just made us aware of this issue recently and will be updated on our site as well in relation to the correct delivery dates.Because...

of this discrepancy we have advised we are refunding $99.95 to your credit card.If you do not wish to wait until mid July for the bed, we can still request the order is cancelled and apologize for the inconvenience this has caused.Sincerely,Gilt Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The email that was sent was misleading, and if it did not apply to me then I should not have been included in the small group. I am also not satisfied with the customer service that the company provided. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]