Gilt Groupe, Inc.

Hi [redacted] ,I have reviewed your account and I can see this item was not shipped due to unforeseen inventory issues . We are doing everything we can to obtain additional inventory, and if we are able to do so we will be back in touch with you right away to see if you are still interested in...

purchasing it.  Your chosen payment method has not been charged for this item  .I'm truly sorry for any disappointment caused.Warm regards,EllenGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 This is ridiculous!  Rachel might want to review her emails before she sends them out.  It makes no sense.  Please respond appropriately.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted]The offer for Koral Activewear was active from Monday, March [redacted] at 10:00 AM, 2016 EDT to Thursday, March [redacted] at 1:00 PM, 2016 EDT (2 weeks, 3 days, 3 hours), as this was such a popular offer it did sell out much faster than anticipated. I am sorry that you feel misled here but this was...

not the case as the offer was live for 2 weeks leaving ample time for purchase.Kindest regards, DenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Gilt continues to provide the same response.  The fact is that Gilt failed to inform its customers of its actual policies and is now wrongfully withholding my money. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],Thank you for your reply.Our Management team are looking into this matter further and rest assured these email will stop within 7-10 business days. Warm RegardsRachelManagement Team

Hi [redacted], I have looked into this for you. I'm so sorry to hear you have not received your package. I have escalated this issue to our international management team . They'll be in touch as soon as possible with an update, but please note that this...

process can take 3 to 5 business days. Your patience is greatly appreciated while we look into this matter! Warm regards,EllenManagement Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 It's scam. I didn't purchase two but one lv bag however I received two. As soon as I received I called Gilt and also explain there is one that has stains inside but I was told there is no refund. That is scam and I want my full refund. As well as why did I get two bags? Do you have any explanation to that? Isn't that ripping clients off.  You should be ashamed as how you make money off from clients who trust u. I will go as,far as I can to anyone in Revdex.com or other companies who protect consumers to expose the real face of gilt. I want my full refund.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There , I'm so sorry to hear this. If you could please provide us with your email address registered with Gilt , I will remove this from our system at once. I'm so sorry for any inconvenience this is causing you.As soon as I receive this information I will request your...

information to be deleted .  Looking forward to hearing from you.EllenGiltService

Hi there, Thanks for getting in touch. The member was part of a small group of customers for whom the returns process is being tested. In the email communication to the member, it stated that all items eligible for return under this new scheme would be shown on the members account on Gilt....

In this instance, the member was looking to return purchases from March and December which fall outside of the normal 21 day return period, an aspect of the policy that has not changed. (The policy is being tested on items that can be returned as opposed to the return period)I apologise for the experience that the member had with our customer care team and will have the contacts in question reviewed as part of our ongoing quality improvement processes, we really don't want any members leaving us saying that the level of service was anything but excellent. In this instance, the returns cannot be granted for the reasons stated above. I am so sorry that I cannot provide a more favorable response. Warm regardsPaddyGilt Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I will accept the business response after the issue us resolved. As of now the business is still investigating and hasn't resolved my issue yet.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us.  I have taken a look at this order for you.  I can see that we offered you a full return for these sunglasses. If you choose to use a freight forward option then sadly we do not cater for this cost.  We only cover the cost of the return to the...

state that we ship them too.  I am terribly sorry for any inconvenience caused by this.Best RegardsRachelManagement Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Again, an exchange does not require a customer to provide more money upfront.  When an item was marked exchangeable I understood that as an exchange by the definition of an exchange.  This company falsely advertised an exchange.  The items should be marked returnable, not exchangeable because they are not truest exchangeable when you require someone to repurchase them and open a new order. You did not clear key state your terms.  It just stated items could be exchanged and never once in my life have I had to to repurchase something to get an exchange , because that is not an exchange. Your land response is again rejected. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Im so sorry this has been such a long process for you. When we spoke to XPO last on 11/** we were advised a sweep would be done for this order and that this would be done on 12/* at which time they would contact you to arrange delivery. I can see this did not happen until today 12/**. I have...

been in touch with [redacted] at XPO today who has advised me a delivery agent will reach out to you by the end of the day to schedule delivery.I have also gone ahead and refunded the shipping charge on this order as per the order notes.Im so sorry for any inconvenience caused.Regards,Gilt Customer service

Hello Thank you for reaching out to us.I note your email correspondence to us as of May [redacted] to which we responded on May [redacted].  As we explained in the email we would need the dates and all correspondence (emails if you have these) that you reached out to the vendor.  Once...

we have this information we will go ahead and escalate this matter to our Gilt City Vendor Management Team who will investigate this matter fully for you.Warm RegardsRachelManagement Team

Hi [redacted],Firstly I would like to apologize for the poor experience that you have had in waiting to receive your throw, and rest assured such delays are not at all a common occurrence here at Gilt. I have taken a look into this further you and sadly as yet, we do not have any further updates with...

regards to the status of your order however our team are actively investigating this for you and we have been advised as of today that they have attempted following up with the vendor again.I do apologize for any misinformation here however with regards to a refund, and certainly we would keep any charges from a member for any orders that cannot be shipped and have not yet bee shipped. I note that this order was placed using credit issued to your account from our T-Mobile $15 gift card promotion, and I would like to clarify that in this case should you wish to cancel the order, you will receive this credit back to your Gilt account. If the order is cancelled, this credit will automatically be issued back to your Gilt account and it will stay valid for 1 year.Our team are still investigating this delay for you however owing to your inconvenience we are happy to accommodate your preference. If you would like to advise whether you wish to proceed with this order or if you would like to cancel it, please let us know and we can advise our vendor management team of your preference, and we will ensure that this credit is reinstated to your Gilt account.Warm Regards,Nicole

To whom it may concern,  I am terribly sorry to hear that your order was cancelled due to items being restricted. I can see that you have been fully refunded for this order, I am so sorry for any disappointment caused by this. I will of course pass along your feedback in regards to...

this issue. Sadly, it appears these items were not listed as restricted in our systems when you placed your order, and I am sorry for the inconvenience caused by this. As you were previously advised, items are restricted due to i.e. oversized items, items requiring in-house delivery, custom regulations, etc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Thank you very much for your response ,at this time I would like to ask why you are unable to refund my purchase to me ,the credit card company is currently investigating the dispute. From a customer service perspective ,can you not inform discover that you will give me a refund and have them accelerate the investigation process ?i still believe that the product I received is the incorrect product.are you not allowing me to return for a full refund? I am confident that discover will resolve this issue.I will keep track of the progress of this case as it is of a very urgent nature to me.Thank you
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello all, We have reviewed this case & we have escalated this to our vendor to see if they'd like to accommodate the customer however this vendor is contractually not obliged to contact customers directly as we have ownership over orders that are placed on our site. This order was...

sold as a final sale item & this was advertised numerous times in the ordering process. The customer agreed to this at purchase. Since the order was placed in January 2014, we cannot green light a return exception as it's now impossible to tell how this was order was treated over the last year & eight months. For this reason we have declined the customers request. At this point it is up to the vendor if they'd like to assist & this escalation is ongoing.

Hi [redacted],Thank you for reaching out to us.I am terribly sorry to hear of the inconvenience caused by this matter.  I can see that you recently placed an order with us accepting the 25% discount capped at $250 that was given to you by our Management Team.  I have gone ahead and...

added a further $250 discount to your account.  This is valid immediately for 2 months on your next order with us.  Should you have any further queries, please do not hesitate to contact us.Warm RegardsRachelCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is still no guarantee that the bed is indeed the item that I ordered, as it is marked as the wrong size on the website of the shipping company. By no means and am I satisfied with this result however, I will temporarily postpone this complaint until I find out if the item is correct. I also think it is unjust and despicable customer service to only reply within a reasonable time frame when confronted with public and/or legal complaints. This situation should not be reevaluated after the item is delivered but before. I still plan to argue this charge with my credit card and do everything in my power to make sure Gilt's lack of customer service is readily available to all potential consumers and the Revdex.com was the ideal starting platform. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]