Gilt Groupe, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I hope GILT will send me the correct goods, and bear all the return expenses, or compensate me for more time and money lossthank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Dear Gilt, I would return the item only if you guarantee to ship in return the item (correct color) I paid for in full and wait listed.  I have to admit that your team does lack customer service.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], The terms of the offer were clearly noted at the time of purchase under the what to know section. This Offer is final sale and nonrefundable we are unable to provide you with a refund in this instance as per your original request. RegardsDenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This company has been negligent on all aspects. I am attaching a photo.. the LEFT side of the photo shows the FAKE bag the sent me.. it has NO authenticity label sewn into it which EVERY bag has and there is no sewn in branding logo which every TEAL bag should have as well. They told me in order to prove its fake I have to take it to Chanel.. which I did and they verified its counterfeit. This company then proceeded to tell me they would get an authenticity paper to me.. they cannot claim to Authenticate anything especially something no longer in their possession so what would they be authenticating? The label in the handbags are what authenticates them and this bag has NONE. If this company stood behind their "authenticity promise" then they would have no problem refunding me but they know they stole $3,000 of my hard earned money and sold me a counterfeit bag. I do not accept their bogus responses because they are not practical or reasonable. If you have a piece of art.. it comes with a certificate of authenticity.. if you buy a REAL handbag.. it comes with proof of authenticity as the serial number is SEWN INTO THE PRODUCT. This bag which is a cheap piece of fake leather comes with nothing but a headache and empty words.  They cannot take advantage like this.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You clearly did not read my complaing entirely, you copied and pasted your response to the flurry if complaints you received for the others who complained about the same issue. Your website allowed for the gift cards to stack and there was no way of picking and choosing 1 gift card to be used per order. You do realize that many households have more than 1 cell phone line with Tmobile? Each person received 1 gift card per phone line. Your reasoning to cancel my order and account on that premise is not sound logic   developer 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I make full payment and waited long time to received a defect order,Gilt did not show any honest on their fault,just ask me return and waiting my refund,and did not send me a correct one or any refund for their mistake.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There, I have reviewed your account and from review of your account I can see that you brought the LV [redacted] PM to our attention in regards to staining and not the LV Monogram Canvas Tivoli GM. This was in turn sent to our Quality Control team for review with the...

pictures you provided us with to be further looked into for you. Our Quality Control Team further investigated this case for you and can confirm During the Quality inspection process we did not find stains on this item. I have attached a picture of item from the product page which does not show any staining of any kind in this image.Therefore your request for return and refunded cannot be adhered to.From Notations on your account this was communicated to you via email on [redacted] September 2016.RegardsDenisCustomer Service Supervisor

Hi [redacted],I have reviewed the images you have attached of the watch and the images you have sent in via [redacted].As this watch is final sale and non returnable, and as it has been determined that the watch you received is as described, we are unable to grant an exception for a return of this watch for a refund upon reviewing these images and owing to this policy. There is no discrepancy between the measurements provided on the product page and what has been received on this occasion. I understand you have been advised of this by two members of our management team and a number of disputes made against this purchase have declined. As the product you received is as described on this occasion and as there are no visible discrepancies, we are unable to accept a return sadly based on fit or under discretionary circumstances. Warm Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Same as the previous response. Your relation with your partners is your own business. From my side, I bought something from you, it is broken and I am waiting for the replacement over 4 month with no ETA in sight.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseGilt Groupe acknowledge the truth of my complaint and offered $100.00 to settle without returning the shoes in an e-mail message on March **, 2016. I can provide this document upon request. I Leo have the photographs I provided Gilt Groupe proving that the shoes were used and not new.I even offered to settle for $250.00 and then $150.00. Gilt Groupe refused to work with me. Eventually, no one responded to my requests for assistance.I respectfully decline to return the shoes, as Gilt Groupe has already offered to refund money without a return. I expect a full refund in the amount of $501.40 to settle this matter today.  Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], Your account credit balance is $16.73 and is valid for 12 months on your account. This was the original amount used on your Throw order which was not shipped to you. We have removed $10.27 account credit as your account was in breach of the terms and conditions of this offer. RegardsDenis Gilt Customer Service Supervisor

Revdex.com:
Gilt has given me credit.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you!!Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First, when I bought the  Cookware and Wokpan, it had the stock. Before few days ago,  I tried to buy, it still has the stock. But today it showed no sotck. I don't undertand this. If had no stock, why could you sell it?Second, I added the file as the proof of [redacted] gift card. The transaction number is [redacted], the Merchants Order No. is [redacted]. you are the Business partner with  [redacted], you can check it out easily.Third, if you had no the cookware and workpan, I required you send the orther goods of the same series.  it has the same meaning to me. At last, I want to say,  if you has anyther unclear problem, please do not hesitate  to contact me.thanks
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello **,I hope you are keeping well.I just wanted to follow up with you in regards to our phone call about your orders. I have advised [redacted] to attempt to return your package back to us so like I said if it is unsuccessful, get back in touch and we will create a label to return the bar stools to...

you.In regards to the armchairs, the [redacted] tracking for them is showing as delivered and while I was on the phone to [redacted], they advised that they were signed by [redacted]. Do you by any chance know if anyone in your building goes by that name and might have signed for the armchairs. Please let me know if you can locate the chairs and we will create a return for them.I have also emailed our vendor management team to cancel your order for the lamp as per your request and should hear back in the next few days for if it was successful. If we are unsuccessful in cancelling the lamp with the vendor, we will of course create another label to return the lamp to us for a full refund.Kind Regards, Cian Operations Manager of Customer Service

No I do not want to purchase at the 110.00 price - I want to purchase at the email price that was sent to me at 6:01 am this morning  "[redacted]"

Hi [redacted],I am so sorry for any confusion surrounding this order.Unfortunately [redacted], we cannot ship stock which we do not have. I understand that this is a source of pain for you, but do believe me when I say that it pains us just as much that we were unable to ship the order to you.I believe you have been made aware of the procedure surrounding this order. Sadly, when the vendor shipped our order, yours was missing and we were left with no choice but to effectively cancel the order. We confirmed this to you via email on 12/**, also confirming that we had added a credit to your account for the inconvenience.You have been prioritised at the top of the waitlist so that if it comes back into stock, you will be the first to be notified. If it does come back into stock, please do reach back out to to us and we will be happy to reinstate any discounts used on this order so that you may purchase it at the same price as you paid initially.I wish to express my sincerest apologies again that we were unable to ship this order to you.Kindest RegardsPatCustomer Service SupervisorShould you ever need assistance for any future queries you can also contact us on Live Chat here [redacted]

Hi R[redacted], I have reviewed your Order and I can see that this matter is currently under investigation with our shipping department. Our internal investigation procedures can take up-to 3-5 business days and once we have an update we will be sure to follow up with you...

via email.  I do sincerely apologize for any inconvenience caused.Warm regards,DenisCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The customer service told me nothing about the price error issue. All they were saying was about the low inventory (which was obviously not the true story since they were still selling those items). I was not aware of any pricing error issue. If they said so in their cancellation emails, I would negotiate with them in the different way.]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I can see from the notations on your order for this item that this matter has now been resolved and a return label has been generated for you to return this item. Kindest regards, DenisGilt Customer Service Supervisor