Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Hi [redacted],I attached some pictures of myself with the watch, so you guys can have a better idea of what am I talking about. The bracelet on the watch, is so small that it doesn't even fit on my wrist. The bracelet is too tight and I can barely attach it.Please consider my request to return this watch. Sincerely, [redacted]      
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Unfortunately when using the referral program when multiple accounts are set up and multiple orders are placed shipping to the same address using the same credit card this is against our terms of service and is picked up as fraudulent by our system.Furthermore, this order did not meet the...

terms and conditions requirements as it was not for $50 or more.Im sorry for any inconvenience or disappointments this has caused.Regards,John

The image on the site does include a picture of a complete stroller but the description does say Double Kit Seat . We have created a return for the member so that they will get a full refund for the items when they are returned. We do not have the complete item therefore we are not able to send...

the complete stroller. We are getting the image updated on our site to avoid any confusion.

Hi [redacted],We're so sorry to hear of your dissatisfaction with your order's been cancelled due to inventory issues in receiving the products into our warehouse, regretfully this was beyond Gilt's Control.When items are wait-listed and if they do come back into inventory we cannot guarantee pricing of...

the items, due to the nature of our site as flash sale.We really do appreciate the time you have taken to share these concerns with us. Kindest regards, DenisGilt Customer Service Supervisor

Hi there, Thanks for getting in touch. We have reviewed this and unfortunately our original decision remains the same. Gilt's Quality Control team has once again assessed the bag and has deemed that it is correct as per the dimensions advertised at the time of purchase. I am sorry that I...

cannot provide a more favorable response on this occasion. Warm regardsPaddyGilt Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I had given Gilt fair notice, that by charging my card Gilt had acknowledged the merchandise was not received. For such a high value item,I needed to protect both myself, Gilt and [redacted] from an non-received high value transaction. While you could buy a car  for that amount authorization of transaction by credit card transaction served as the "contractual" agreement. What I had and Gilt had insisted on their end, was same delivery via [redacted] was agreed upon and promised on. Please see attached screen shot. As a consumer purchasing an item online, I have the right to chose the method of delivery that best suits my needs and the company I am buying from should be insured and covered even for items of lesser worth let alone something priced the amount of a car. Should a retail company not offer shipping that is up to my standards and preference, I would choose to shop elsewhere.  Now, a week later, Gilt sends me a non [redacted] link to which shows nothing and still claim the package was delivered. The evening of expected delivery, waited until 9 for [redacted] to come, but the package never came and immediately contacted Gilt who had no immediate answer at that time. This courier service does not look reliable I would recommend GILT following up with this [redacted] as I was provided a [redacted] number and would ONLY  accept a [redacted] or [redacted] package for such a high value item. This certainly does not look favorable for Gilt considering I still do not have my package and may confirm with you that you were given fair warning about proceeding with processing my credit card without my authorization.  I authorized a [redacted] DELIVERED Hermes Birkin and that was what I was told (see attached). To have another delivery service deliver a high value item is something I did not and will not authorize,
 Kindly apply full refund as you may consider this a breech of contract or send me my purchase.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hi [redacted],Thank you for shopping with Gilt.I'm so sorry to hear of the issues surrounding this order. I have reviewed your account and as a valued customer, I would be happy to make an exception to allow to return this to us for a cash refund. I have created a return authorization label for...

you. Please visit https://www.gilt.com/account/return and we will prompt you to print a complimentary USPS return shipping labelPlease note that we can only refund back to your original form of payment. In this instance you'll receive a refund of $195.89 back to your Discover ending with 9756 and $125.16 back to your account credits one the scarf has been returned and processed back at our warehouse. The return shipping fee of $7.95 will be deducted from your refund.You can find out more about our return policy here: [redacted].I hope this helps!Yours in style,JessicaNoir Customer Service SpecialistFurther assistance needed? Join us in Live Chat [redacted]

Hi [redacted],Thank you for reaching out to us once more and our sincere apologies that you are not happy with the waiting time the replacement shipment does take. As you have been previously advised this item cannot be replaced with another couch we have on offer as the warranty does not cover same, and therefore we cannot adhere to your request to cut the waiting time by sending you out a different couch.The replacement is being made to order at present and we are doing our very best to have this delivered to you as fast as possible, once the date has been confirmed by the Vendor we will be advising you of same right away. Warm RegardsAndreaSupervisor

Hi There,Regretfully we do not compensate for time taken on your behalf to get resolution on this nor do we compensate for other issues. RegardsDenisCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The company continually refers to my order being within the projected delivery window which is longer than the shipping window they charged for (4-7 days).  I paid for the order to arrive within 4-7 days of it being ordered, I DID NOT pay for the order to arrive within a different delivery window which was past the 7 days of the shipping charges.  Again,  this is not difficult to understand, it is just poor business practice by the company.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Firstly,you avoided my doubts , at the same time, answers were quite irrelevant.You offered my two choices before ,one is to refund, another is to get parts of the compensation.No matter the former answer or the answer I sent to you by Revdex.com,I cleanly asked for parts of the compensation.JUST read  my letter carefuilly plz! I asked for $30 for my loss.Write to me,tell me if you accept this $30 compensation,or how many compensation you  am willing to offer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I'm so sorry to hear that your Meira T rings have missing stones and I can imagine how disappointing this must be for you! I have reviewed your account with regards to these issues, and I can see that in both cases you contacts us between 4-5 months after the date of receipt, and that these...

items do not sadly have a warranty with the vendor.In such cases if we are contacted immediately after you receive the order or within our 30 day return window, we would of course be happy to accommodate further or look into the possibility of a repair. However, we do not offer warranties on such items when they are not provided by the vendor and we would have a strict 30 day return window. Owing to the length of time since these rings were received, we are unable to accommodate further sadly for these missing stones, as it has been some time since you've received them and since they have been in your possession. We are more than happy to accommodate as soon as possible if your item happens to be damaged upon receipt, however we sadly cannot accommodate 4-5 months later.I apologize for any inconvenience caused.Warm Regards,Nicole

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to cancel the order of the blanket as long as I receive the total credit of:Order Subtotal - $17.00Sales Tax - $0.95Shipping - $2.18Total - $20.13 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], I've escalated this issue to our vendor management team to see what they can do to help. They'll be in touch as soon as possible with an update, but please note that this process can take 3 to 5 business days.  Your patience is greatly appreciated while we look into this matter!Kindest regards, DenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 order number: [redacted] and [redacted]I purchased stroller however I got the seat only. It's not correct.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for getting back to us.
Again we are very sorry to hear your package was lost in transit, we agree, should the flatware set become available again you should not have to pay a higher amount to reorder.
We have noted your account to ensure should the flatware set become available again we will issue a 30% discount to your account (Maximum redeemable amount is $75)
To activate the discount when the set become available please contact our customer support team on ###-###-#### or email us directly to [redacted].
Best Wishes
[redacted]
Gilt member Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's $250 rice cooker and stopped working in only 8 month. The Zojirushi has been having great quality products. So I believe Gilt Group sold me an defective product without telling the details in the product description. That's unacceptable. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I'm so sorry you have yet to receive your refund. Owing to the delay I have gone ahead and refunded you in full to your [redacted] card. This will show in the next 3 - 5 business days.The delay here was caused by the courier and it's something we are looking into. My sincerest apologies for any inconvenience caused.If there is anything else you need, please feel free to get in touch and we will be happy to help. Best,GarretGilt Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My actual problem is about the misleading information on the website. The product is listed with Origin: United Kingdom, while the bag I received as made in China. I know that some Mulberry products were made in China, Turkey, etc.. And some are indeed made in UK. If I knew the bag is made in China, I would not buy this bag at all. The "Origin" information indeed mislead me in purchasing this product. It's not fair at all. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I understand my refund request is out of the normal return policy date. If  it  was clothes that I ordered, I would have tried it on immediately. However, I wasn't expecting a defect from a pair of sunglasses. And when I recently noticed the  defect, I thought it was just the matter of tightening the screws and not a defect. I sincerely appreciate Gilt making this exception for me. However, I only see $106.62 for my account credit balance. When can I expect the refund? Please let me know. Thank you, [redacted] 
Sincerely,
[redacted]