October 27, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding Invoice number [redacted] Our records indicate that Invoice number [redacted] is...
for duty/tax payment on an inbound shipment sent to Mr. **. The invoice will need to paid as this was a charge assessed by US customs. I did confirm that the invoice was mailed on October 19th. I am sorry Mr. ** did not receive the invoice prior to the payment date. Maybe a delay was incurred via the local mail. Mr. ** may also contact our billing department directly at [redacted] if he would like to further inquire about this custom invoice. Once again DHL appreciates the opportunity to research and address our customer’s concerns. Sincerely,[redacted]DHL Office of the President
August 03, 2015Revdex.com [redacted]
[redacted]RE: Complaint ID [redacted] – [redacted] [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service...
issues involved with this shipment #[redacted]. The damage claim on this shipment was completed by the shipper in China, and a resolution for the claim was provided to the shipper. Please have our customer contact their shipper to request a refund or replacement shipment as DHL has already completed a claim regarding this shipment.I can assure you that we have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and appreciate this being brought to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted] [redacted]DHL Office of the President
December 15th, 2016Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014 Complaint ID # [redacted] – Jinghan Zhang DHL appreciates being given the opportunity to research and address our customer's concerns.We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill 6302330646.Your experience was certainly not indicative of the high service standards our customers deserve and expect. Our records indicate that your shipment was delivered on December 13th, 2016.We will be addressing your concerns with the customer service agents that you interacted with and proper action will be taken.I can assure you that we will review this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident.Sincerely,Jennifer B[redacted] DHL Office of the President
What Mr G[redacted] attempts to describe about DHL's tracking website is simply not true. As evidenced by the tracking log and locations, a "container" was not scanned at the multiple locations between Solfia Bulgaria and Reno NV, USA. Additionally, while trying to locate my item four DHL employees confirmed the individual package did in fact arrive and was scanned in Reno.I will continue my complaint and investigation. I respectfully request Mr G[redacted] actual contact information as "office of the president" is as vague as the excuse he gave for their loss of my item.Thank you[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Information from DHL are NOT TRUE.DHL Delivery agent entered into the community by pressing Buzzer. I was waiting inside the house and I only opened the gate but DHL just left a not INSIDE the community and did not deliver the product.How can they enter but not deliver the product ?I immediately called DHL care and explained to come back and deliver it as I was waiting for the product for 1 week. Spoke to 5 different agents to get the package but no one called me back with an update as they promised. 2 agents, 2 managers and an agent for Revdex.com complaint spoke to me but none of them gave me an update or fix the issue. - DHL did not leave a note intially.- DHL left a note inside after entering into the community but did not deliver the product. ( Note- I gave my contact number, my gate code, my neighbors code and rescheduled this time )- DHL managers promised to call back within 1 hour but no update or call back. I requested for a return of this package and would cost about $50 to ship it back internationally. It costed time and money for me.
January 10, 2017 Revdex.com 1010 East Missouri Avenue Phoenix, AZ 85014 RE: ID#: [redacted] – [redacted] DHl appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. His feedback has been addressed and investigated thoroughly. After reviewing the shipment details, it was determined by our local DHL Management Team, that this shipment was delivered correctly on December 17, 2017. In accordance with the customer’ request. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Annamaria F[redacted] Office of the President DHL Express Tell us why here...
April 21, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] – [redacted] DHL appreciates being given the opportunity to address your concerns. Every matter of this nature is taken very seriously and investigated thoroughly to ensure...
corrective measures are taken to avoid future instances. Through our investigation it has been determined there was a handling error on the side of our courier which caused a delay in delivery of Ms. [redacted] package. Reviewing the case further it was advised by Ms. [redacted] the courier successfully delivered the package to her work address on April 19th. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
July 1, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. On behalf of DHL Express, please accept my sincere apologies and...
I appreciate the opportunity to get involved in helping to resolve this matter. As the shipment was sent through DHL Express to the customer located in Canada, I have contacted Management within DHL Canada and will ensure that someone follows up with the customer locally. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted]DHL Office of the President Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I CONTACTED THE SHIPPER (LIGHT IN THE BOX) WHO INFORMED ME DHL PAID THEM FOR THE DAMAGE BUT DID NOT MENTION ANYTHING TO THEM ABOUT A REPLACEMENT CAMERA. WHEN I CONTACTED DHL EXPRESS I WAS TOLD I WOULD RECEIVE A REPLACEMENT CAMERA. I AM TRYING TO FIGURE OUT HOW THEY WOULD SEND MONEY TO THE COMPANY AND IT WAS MY PRODUCT THEY DAMAGED! THE COMPANY NOW HAS THE MONEY AND THE CAMERA!!DHL EXPRESS PROMISED ME A REPLACEMENT CAMERA AND THAT IS WHAT I WANT A REPLACEMENT CAMERA. I HAD TO TAKE THE INITIATIVE TO GET MY MONEY BACK FROM LIGHT IN THE BOX BUT I AM STILL WITHOUT MY CAMERA BECAUSE DHL EXPRESS DAMAGED IT. IF YOU DAMAGE SOMETHING THAT BELONGS TO A CUSTOMER TO SETTLE WITH THE CUSTOMER AND THAT WAS NOT DONE. I WAS TOLD BY DHL THAT WOULD BE DONE BUT THEY HAVE YET TO DO IT AND CONSTANTLY HAVE TOLD ME ONE LIE AFTER ANOTHER. I WANT DHL EXPRESS TO TAKE OWNERSHIP OF WHAT THEY DID TO MY PRODUCT, REPLACE IT AS THEY STATED THEY WOULD BECAUSE I AM NOT GOING AWAY.
Regards,
[redacted]
April 19, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our...
customer encountered regarding the shipping experience with DHL Waybill [redacted]. Local DHL Management was provided with all the details regarding the delivery issues. They have thoroughly reviewed this with the personnel involved and appropriate action has been taken to prevent this in the future. They have been able to recover the shipment from Amazon and have completed delivery to our customer today April 18th at 11:39am. Once again DHL would like to apologize for the service issues involved. All necessary actions will have been taken to ensure that these types of service failures do not happen. Sincerely, Michelle T[redacted] DHL Office of the President
January 18, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has fully researched this matter. We appreciate the feedback...
and have brought this to the attention of our Local Management Team to review in order to prevent similar situations in the future. Our records indicate the shipment was recovered from the wrong delivery location and delivered directly to our customer on January 15 at 2:54pm. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
I appreciate the response from the business. Unfortunately, after submitting the original Revdex.com complaint, I contacted DHL several more times to attempt to resolve the issue. I have received conflicting information (depending on who I speak with) regarding what can and can't be done with the package.For example, I was initially told on Friday that the package could be routed to a different address. When I learned that the business could only deliver between 10am and 6pm EST, when I'm at work, I requested that they forward it to my wife's address. DHL then informed me that package is unable to be routed to a different address, contrary to what they told me originally.DHL also told me that they are unable to return to sender without permission from the business, and that if I requested to return to sender, the package might sit idly in the center, without ever being returned. It is unclear to me whether returning the sender would guarantee that the item is actually shipped back to the sender.If DHL can return the item to sender as soon as possible, and provide a tracking number showing that the item is in route to the sender, and is deliver the item back to the sender in a prompt and successful manner, I would be completely satisfied. Unfortunately, it is unclear to me what the business can or cannot do, and whether they are unable to guarantee their services.
October 26,
2015RevDex.com 4428 North
12th Street Phoenix, AZ
85014
[redacted] [redacted] [redacted] DHL sincerely
apologizes for the delivery service issues our customer experienced. The matter
has been thoroughly reviewed based on the feedback provided by the customer and
appropriate action has been taken to prevent such occurrences in the future.With regard
to compensation, the DHL Terms and Conditions of Carriage govern all shipments
that travel through our network. Under
DHL policy, the rights and responsibility for cargo claims belong to one of two
parties: the shipper or the Bill To account holder. The shipping costs for this package were paid
to DHL by the shipper using the shipper’s account in Hong Kong. Our customer would need to contact their shipper
to request a refund of the shipping costs, as the shipper is the one who
contracted with DHL to carry the goods. Once again DHL
would like to apologize for the service issues involved.Sincerely,
[redacted]DHL Executive Response and
Customer Care
May 24, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I have received our customers request for...
reimbursement. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network. Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
March 23, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Their experience was certainly not indicative of the high service standards our customers deserve and expect. I can assure you that we will review this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. Sincerely, Shelby R[redacted] DHL Office of the President
My brother, [redacted], contacted the DHL office in Iraq and they told him that DHL record indicated that the package has been delivered and they didn't refund him and also didn't follow up with him. We don't have a poof of delivery and DHL cannot find the notice and that will not help us to reissue the official documents.
January 21, 2016
Revdex.com 4428 North 12th Street Phoenix, AZ 85014
RE: Case Number - [redacted]- [redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer...
recently incurred with DHL.
Regretfully, we understand that our customer is not in possession of the shipment. Please know that DHL has conducted a follow up investigation with the delivery courier and can assure you that we have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.
As there was no shipment value protection on the shipment, the shipment is covered under our limit of liability. This can be found listed on our terms and conditions. We regret that we would be unable to extend any additional compensation amounts.
Once again please extend our sincere apologies to our customer regarding this unfortunate incident.
Sincerely,
Joseph M[redacted]
DHL Office of the President
The response from the business DHL express is false I was never was contacted or spoken to by the company with any sort of resolution regarding my package.
January 28, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding...
the shipping experience with DHL Waybill [redacted] Local DHL Management has confirmed that the shipment is on hold after being refused and the shipper has been contacted for instructions. They have reviewed all the details regarding the incorrect delivery on the part of the courier and appropriate action has been taken. The DHL website also reflects the hold status on the shipment and has been updated daily. Once again DHL would like to apologize for the service issues involved. All necessary actions will be taken to ensure that these types of service issues do not happen. Sincerely, John G[redacted] DHL Office of the President
October 27, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding Invoice number [redacted] Our records indicate that Invoice number [redacted] is...
for duty/tax payment on an inbound shipment sent to Mr. **. The invoice will need to paid as this was a charge assessed by US customs. I did confirm that the invoice was mailed on October 19th. I am sorry Mr. ** did not receive the invoice prior to the payment date. Maybe a delay was incurred via the local mail. Mr. ** may also contact our billing department directly at [redacted] if he would like to further inquire about this custom invoice. Once again DHL appreciates the opportunity to research and address our customer’s concerns. Sincerely,[redacted]DHL Office of the President
August 03, 2015Revdex.com [redacted]
[redacted]RE: Complaint ID [redacted] – [redacted] [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service...
issues involved with this shipment #[redacted]. The damage claim on this shipment was completed by the shipper in China, and a resolution for the claim was provided to the shipper. Please have our customer contact their shipper to request a refund or replacement shipment as DHL has already completed a claim regarding this shipment.I can assure you that we have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and appreciate this being brought to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted] [redacted]DHL Office of the President
December 15th, 2016Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014 Complaint ID # [redacted] – Jinghan Zhang DHL appreciates being given the opportunity to research and address our customer's concerns.We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill 6302330646.Your experience was certainly not indicative of the high service standards our customers deserve and expect. Our records indicate that your shipment was delivered on December 13th, 2016.We will be addressing your concerns with the customer service agents that you interacted with and proper action will be taken.I can assure you that we will review this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident.Sincerely,Jennifer B[redacted] DHL Office of the President
What Mr G[redacted] attempts to describe about DHL's tracking website is simply not true. As evidenced by the tracking log and locations, a "container" was not scanned at the multiple locations between Solfia Bulgaria and Reno NV, USA. Additionally, while trying to locate my item four DHL employees confirmed the individual package did in fact arrive and was scanned in Reno.I will continue my complaint and investigation. I respectfully request Mr G[redacted] actual contact information as "office of the president" is as vague as the excuse he gave for their loss of my item.Thank you[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Information from DHL are NOT TRUE.DHL Delivery agent entered into the community by pressing Buzzer. I was waiting inside the house and I only opened the gate but DHL just left a not INSIDE the community and did not deliver the product.How can they enter but not deliver the product ?I immediately called DHL care and explained to come back and deliver it as I was waiting for the product for 1 week. Spoke to 5 different agents to get the package but no one called me back with an update as they promised. 2 agents, 2 managers and an agent for Revdex.com complaint spoke to me but none of them gave me an update or fix the issue. - DHL did not leave a note intially.- DHL left a note inside after entering into the community but did not deliver the product. ( Note- I gave my contact number, my gate code, my neighbors code and rescheduled this time )- DHL managers promised to call back within 1 hour but no update or call back. I requested for a return of this package and would cost about $50 to ship it back internationally. It costed time and money for me.
January 10, 2017 Revdex.com 1010 East Missouri Avenue Phoenix, AZ 85014 RE: ID#: [redacted] – [redacted] DHl appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. His feedback has been addressed and investigated thoroughly. After reviewing the shipment details, it was determined by our local DHL Management Team, that this shipment was delivered correctly on December 17, 2017. In accordance with the customer’ request. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Annamaria F[redacted] Office of the President DHL Express Tell us why here...
April 21, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] – [redacted] DHL appreciates being given the opportunity to address your concerns. Every matter of this nature is taken very seriously and investigated thoroughly to ensure...
corrective measures are taken to avoid future instances. Through our investigation it has been determined there was a handling error on the side of our courier which caused a delay in delivery of Ms. [redacted] package. Reviewing the case further it was advised by Ms. [redacted] the courier successfully delivered the package to her work address on April 19th. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
July 1, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. On behalf of DHL Express, please accept my sincere apologies and...
I appreciate the opportunity to get involved in helping to resolve this matter. As the shipment was sent through DHL Express to the customer located in Canada, I have contacted Management within DHL Canada and will ensure that someone follows up with the customer locally. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted]DHL Office of the President Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I CONTACTED THE SHIPPER (LIGHT IN THE BOX) WHO INFORMED ME DHL PAID THEM FOR THE DAMAGE BUT DID NOT MENTION ANYTHING TO THEM ABOUT A REPLACEMENT CAMERA. WHEN I CONTACTED DHL EXPRESS I WAS TOLD I WOULD RECEIVE A REPLACEMENT CAMERA. I AM TRYING TO FIGURE OUT HOW THEY WOULD SEND MONEY TO THE COMPANY AND IT WAS MY PRODUCT THEY DAMAGED! THE COMPANY NOW HAS THE MONEY AND THE CAMERA!!DHL EXPRESS PROMISED ME A REPLACEMENT CAMERA AND THAT IS WHAT I WANT A REPLACEMENT CAMERA. I HAD TO TAKE THE INITIATIVE TO GET MY MONEY BACK FROM LIGHT IN THE BOX BUT I AM STILL WITHOUT MY CAMERA BECAUSE DHL EXPRESS DAMAGED IT. IF YOU DAMAGE SOMETHING THAT BELONGS TO A CUSTOMER TO SETTLE WITH THE CUSTOMER AND THAT WAS NOT DONE. I WAS TOLD BY DHL THAT WOULD BE DONE BUT THEY HAVE YET TO DO IT AND CONSTANTLY HAVE TOLD ME ONE LIE AFTER ANOTHER. I WANT DHL EXPRESS TO TAKE OWNERSHIP OF WHAT THEY DID TO MY PRODUCT, REPLACE IT AS THEY STATED THEY WOULD BECAUSE I AM NOT GOING AWAY.
Regards,
[redacted]
April 19, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our...
customer encountered regarding the shipping experience with DHL Waybill [redacted]. Local DHL Management was provided with all the details regarding the delivery issues. They have thoroughly reviewed this with the personnel involved and appropriate action has been taken to prevent this in the future. They have been able to recover the shipment from Amazon and have completed delivery to our customer today April 18th at 11:39am. Once again DHL would like to apologize for the service issues involved. All necessary actions will have been taken to ensure that these types of service failures do not happen. Sincerely, Michelle T[redacted] DHL Office of the President
January 18, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has fully researched this matter. We appreciate the feedback...
and have brought this to the attention of our Local Management Team to review in order to prevent similar situations in the future. Our records indicate the shipment was recovered from the wrong delivery location and delivered directly to our customer on January 15 at 2:54pm. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
I appreciate the response from the business. Unfortunately, after submitting the original Revdex.com complaint, I contacted DHL several more times to attempt to resolve the issue. I have received conflicting information (depending on who I speak with) regarding what can and can't be done with the package.For example, I was initially told on Friday that the package could be routed to a different address. When I learned that the business could only deliver between 10am and 6pm EST, when I'm at work, I requested that they forward it to my wife's address. DHL then informed me that package is unable to be routed to a different address, contrary to what they told me originally.DHL also told me that they are unable to return to sender without permission from the business, and that if I requested to return to sender, the package might sit idly in the center, without ever being returned. It is unclear to me whether returning the sender would guarantee that the item is actually shipped back to the sender.If DHL can return the item to sender as soon as possible, and provide a tracking number showing that the item is in route to the sender, and is deliver the item back to the sender in a prompt and successful manner, I would be completely satisfied. Unfortunately, it is unclear to me what the business can or cannot do, and whether they are unable to guarantee their services.
October 26,
2015RevDex.com 4428 North
12th Street Phoenix, AZ
85014
[redacted] [redacted] [redacted] DHL sincerely
apologizes for the delivery service issues our customer experienced. The matter
has been thoroughly reviewed based on the feedback provided by the customer and
appropriate action has been taken to prevent such occurrences in the future.With regard
to compensation, the DHL Terms and Conditions of Carriage govern all shipments
that travel through our network. Under
DHL policy, the rights and responsibility for cargo claims belong to one of two
parties: the shipper or the Bill To account holder. The shipping costs for this package were paid
to DHL by the shipper using the shipper’s account in Hong Kong. Our customer would need to contact their shipper
to request a refund of the shipping costs, as the shipper is the one who
contracted with DHL to carry the goods. Once again DHL
would like to apologize for the service issues involved.Sincerely,
[redacted]DHL Executive Response and
Customer Care
May 24, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I have received our customers request for...
reimbursement. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network. Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
March 23, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Their experience was certainly not indicative of the high service standards our customers deserve and expect. I can assure you that we will review this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. Sincerely, Shelby R[redacted] DHL Office of the President
My brother, [redacted], contacted the DHL office in Iraq and they told him that DHL record indicated that the package has been delivered and they didn't refund him and also didn't follow up with him. We don't have a poof of delivery and DHL cannot find the notice and that will not help us to reissue the official documents.
January 21, 2016
Revdex.com 4428 North 12th Street Phoenix, AZ 85014
RE: Case Number - [redacted]- [redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer...
recently incurred with DHL.
Regretfully, we understand that our customer is not in possession of the shipment. Please know that DHL has conducted a follow up investigation with the delivery courier and can assure you that we have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.
As there was no shipment value protection on the shipment, the shipment is covered under our limit of liability. This can be found listed on our terms and conditions. We regret that we would be unable to extend any additional compensation amounts.
Once again please extend our sincere apologies to our customer regarding this unfortunate incident.
Sincerely,
Joseph M[redacted]
DHL Office of the President
The response from the business DHL express is false I was never was contacted or spoken to by the company with any sort of resolution regarding my package.
January 28, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding...
the shipping experience with DHL Waybill [redacted] Local DHL Management has confirmed that the shipment is on hold after being refused and the shipper has been contacted for instructions. They have reviewed all the details regarding the incorrect delivery on the part of the courier and appropriate action has been taken. The DHL website also reflects the hold status on the shipment and has been updated daily. Once again DHL would like to apologize for the service issues involved. All necessary actions will be taken to ensure that these types of service issues do not happen. Sincerely, John G[redacted] DHL Office of the President