I do not accept response because my package made it to Ohio in time but wasn’t updated for 3 days after reaching Ohio. I was informed that the package was taken to a sub station that your employee told me she had no record of the sub station location. The following day another employee stated the sub station was in flint and didn’t send out package updates. So basically my package was lost for 3 days and no one in your company could tell me what happened to it. Pervious to this package you all shipped my my order to the wrong state which again cause my business to look bad when I didn’t receive products in time to give to my clients.
January 9, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. As DHL Hong Kong is still conducting their investigation for the claims process, we would be required to hold until that investigation is completed for the claim to proceed. Please have the shipper, LOUISA P[redacted], contact their local DHL to obtain a progress report on the investigation and continuous updates. Once the investigation is complete, then the shipper will be able to file the claim for reimbursement with their local DHL. Sincerely, Daniela D. M[redacted] DHL Office of the President
unfortunately, my claim sounds in tort, not contract. Therefore, I am not bound by your terms of service. If you fail to take reasonable steps to resolve the matter, all available remedies at law and in equity will be considered.
My in laws sent a package from overseas to my new address in Florida- see attached. I have talked to numerous people who have told me that I am wrong and then finally after 5 days of calling and sending multiple emails to include the attached which no one seemed to have read some guy named Cris Manzano called me and asked me to send him the picture again because none of the systems talk to each other and he couldn't pull up the email string I was referring to, even though there is a reference number to it. I have been trying to convince is at DHL for 5 days that the computer is wrong, because none would be willing to open the attachments that I sentWhat do you, after days of pulling my hair because everyone says I am wrong even though I am physically looking at the shipping label. He said yeah you are right he believes a 3PL to DHL had a miscommunication...but its not DHL's fault because you aren't accountable for your 3PL partners. Since I am no longer in SC, my realtor went out of her way to grab it so that it wont be stolen or lost because no one lives at the house it was sent to. I asked DH; to pick it up at the realtors office, but they said they cant because "they did what they were supposed to". My dilemma is do I leave it on my patio and hope nothing happens to it or none of my neighbors grab it to keep it secure? Do I have my realtor go out of her way to drop it off over 40 minutes from her office? Or can DHL own the fact they are wrong and its their partnership that messed up and pick up the package from my realtors office and send it to the address it was supposed to g to (of course they wont, they put the burden back onto me)?I give up I will now work with my realtor and have someone like Fed-Ex pick it up and send it to me, taking the burden and paying the final trip. I will not accept any resolution which does not include the Fed-Ex shipping bill and compensation for having to deal with this company. DHL-[redacted].
July 9, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. In order to complete the claim process, the bill to party, Postal Annex #[redacted] can contact our customer service department at ###-###-####. Our customer service team will assist in getting that process started. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted]DHL Office of the President
Their response is a lie. My invoice number for me paying Barlin delivery that billed for DHL is [redacted] for $17.56My invoice number for [redacted] is [redacted] for $24.00I paid for the shipping directly to the shipping company.
October 18, 2016 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I would like to apologize to our customer for the inconvenience cause by the return of shipment # [redacted]. Our research has determined that the shipment was returned as the medication has restrictions on importing into the UK. Since the payment for this shipment was paid to a DHL Authorized Shipping Center and not to DHL directly, our customer will need contact the store that the shipment was placed from, to receive any refund that may be due. Per the receipt information, our customer will need to contact [redacted] at [redacted] Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I used the same address and the same box that was picked up in China from DHL. I used the same company and address information to return it. I do not understand how that is the wrong address. The box was picked up and made the delivery. I am also upset that the box was held in China for a month without letting me know what was going on. I also want to know if I am still being charged $36.10.
Regards,
[redacted]
Revdex.com 4428 North 12th Street Phoenix, AZ 85014
[redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the billing issue our customer recently incurred with DHL. As the shipment was lacking contact information for both the shipper and receiver the shipment was returned. Additionally, there were no charges that were assessed for the returned shipment. At this time we cannot remove any charges as there are none to be found. Once again please accept our sincerest apologies for any inconvenience this may cause. Sincerely,
[redacted]DHL Office of the President
November 24, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID: [redacted] On behalf of DHL Express, please accept my sincere apologies for any inconvenience. Your experience was certainly not indicative of the high service standards our customers deserve and expect. I can assure you that we will review this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. After an extensive review with the our Claims Management team it has been established that the claim was handled correctly and the shipment was delivered with a signature. Please extend our sincere apologies once again to our customer regarding this unfortunate incident. Sincerely, Shelby [redacted] DHL Office of the President
April 26, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 DHL appreciates being given the opportunity to address your concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience. The shipment is being returned to [redacted] via tracking number [redacted]. The estimated delivery date is for April 28th pending customs clearance. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
May 11, 2017, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed...
in order to provide resolution. The details needed may include but are not limited to: · 10-digit DHL Express tracking numbers for the shipments that were split. Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]
June 28, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL tracking number (AWB # [redacted] is not showing up as a valid tracking number). Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted]DHL Office of the President
January 11, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order...
to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
September 19th, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I have contacted management within DHL India and will have someone follow up with you to discuss the details. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
October
30, 2015RevDex.com 4428 North 12th Street Phoenix, AZ 85014 RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our
customer’s concerns. We
sincerely apologize for the frustrations our customer encountered regarding...
the
shipping experience with DHL Waybill 2954362600.Local
DHL Management was provided all the details regarding the incorrect delivery on
the part of the courier and appropriate action will be taken.Once
again DHL would like to apologize for the service issues involved. All necessary actions will be taken to ensure
that these types of service issues do not happen. Sincerely,John
G[redacted]DHL
Office of the President
December 9th, 2016 Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014 Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in...
order to provide resolution. The details needed may include but are not limited to: · DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Jennifer B[redacted] DHL Office of the President
July 12, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Complaint ID #[redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in...
order to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, Mark L[redacted] DHL Office of the President
I do not accept response because my package made it to Ohio in time but wasn’t updated for 3 days after reaching Ohio. I was informed that the package was taken to a sub station that your employee told me she had no record of the sub station location. The following day another employee stated the sub station was in flint and didn’t send out package updates. So basically my package was lost for 3 days and no one in your company could tell me what happened to it. Pervious to this package you all shipped my my order to the wrong state which again cause my business to look bad when I didn’t receive products in time to give to my clients.
January 9, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. As DHL Hong Kong is still conducting their investigation for the claims process, we would be required to hold until that investigation is completed for the claim to proceed. Please have the shipper, LOUISA P[redacted], contact their local DHL to obtain a progress report on the investigation and continuous updates. Once the investigation is complete, then the shipper will be able to file the claim for reimbursement with their local DHL. Sincerely, Daniela D. M[redacted] DHL Office of the President
unfortunately, my claim sounds in tort, not contract. Therefore, I am not bound by your terms of service. If you fail to take reasonable steps to resolve the matter, all available remedies at law and in equity will be considered.
My in laws sent a package from overseas to my new address in Florida- see attached. I have talked to numerous people who have told me that I am wrong and then finally after 5 days of calling and sending multiple emails to include the attached which no one seemed to have read some guy named Cris Manzano called me and asked me to send him the picture again because none of the systems talk to each other and he couldn't pull up the email string I was referring to, even though there is a reference number to it. I have been trying to convince i
s at DHL for 5 days that the computer is wrong, because none would be willing to open the attachments that I sentWhat do you, after days of pulling my hair because everyone says I am wrong even though I am physically looking at the shipping label. He said yeah you are right he believes a 3PL to DHL had a miscommunication...but its not DHL's fault because you aren't accountable for your 3PL partners. Since I am no longer in SC, my realtor went out of her way to grab it so that it wont be stolen or lost because no one lives at the house it was sent to. I asked DH; to pick it up at the realtors office, but they said they cant because "they did what they were supposed to". My dilemma is do I leave it on my patio and hope nothing happens to it or none of my neighbors grab it to keep it secure? Do I have my realtor go out of her way to drop it off over 40 minutes from her office? Or can DHL own the fact they are wrong and its their partnership that messed up and pick up the package from my realtors office and send it to the address it was supposed to g to (of course they wont, they put the burden back onto me)?I give up I will now work with my realtor and have someone like Fed-Ex pick it up and send it to me, taking the burden and paying the final trip. I will not accept any resolution which does not include the Fed-Ex shipping bill and compensation for having to deal with this company. DHL-[redacted].
July 9, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. In order to complete the claim process, the bill to party, Postal Annex #[redacted] can contact our customer service department at ###-###-####. Our customer service team will assist in getting that process started. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted]DHL Office of the President
Their response is a lie. My invoice number for me paying Barlin delivery that billed for DHL is [redacted] for $17.56My invoice number for [redacted] is [redacted] for $24.00I paid for the shipping directly to the shipping company.
October 18, 2016 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I would like to apologize to our customer for the inconvenience cause by the return of shipment # [redacted]. Our research has determined that the shipment was returned as the medication has restrictions on importing into the UK. Since the payment for this shipment was paid to a DHL Authorized Shipping Center and not to DHL directly, our customer will need contact the store that the shipment was placed from, to receive any refund that may be due. Per the receipt information, our customer will need to contact [redacted] at [redacted] Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I used the same address and the same box that was picked up in China from DHL. I used the same company and address information to return it. I do not understand how that is the wrong address. The box was picked up and made the delivery. I am also upset that the box was held in China for a month without letting me know what was going on. I also want to know if I am still being charged $36.10.
Regards,
[redacted]
Revdex.com 4428 North 12th Street Phoenix, AZ 85014
[redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the billing issue our customer recently incurred with DHL. As the shipment was lacking contact information for both the shipper and receiver the shipment was returned. Additionally, there were no charges that were assessed for the returned shipment. At this time we cannot remove any charges as there are none to be found. Once again please accept our sincerest apologies for any inconvenience this may cause. Sincerely,
[redacted]DHL Office of the President
November 24, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID: [redacted] On behalf of DHL Express, please accept my sincere apologies for any inconvenience. Your experience was certainly not indicative of the high service standards our customers deserve and expect. I can assure you that we will review this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. After an extensive review with the our Claims Management team it has been established that the claim was handled correctly and the shipment was delivered with a signature. Please extend our sincere apologies once again to our customer regarding this unfortunate incident. Sincerely, Shelby [redacted] DHL Office of the President
April 26, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 DHL appreciates being given the opportunity to address your concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience. The shipment is being returned to [redacted] via tracking number [redacted]. The estimated delivery date is for April 28th pending customs clearance. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
May 11, 2017, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed...
in order to provide resolution. The details needed may include but are not limited to: · 10-digit DHL Express tracking numbers for the shipments that were split. Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]
June 28, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL tracking number (AWB # [redacted] is not showing up as a valid tracking number). Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted]DHL Office of the President
The AWB is [redacted]. It appears a digit was dropped in the Revdex.com original submission.
January 11, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order...
to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
September 19th, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I have contacted management within DHL India and will have someone follow up with you to discuss the details. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
October
30, 2015RevDex.com 4428 North 12th Street Phoenix, AZ 85014 RE: [redacted] - Case # [redacted] DHL appreciates being given the opportunity to research and address our
customer’s concerns. We
sincerely apologize for the frustrations our customer encountered regarding...
the
shipping experience with DHL Waybill 2954362600.Local
DHL Management was provided all the details regarding the incorrect delivery on
the part of the courier and appropriate action will be taken.Once
again DHL would like to apologize for the service issues involved. All necessary actions will be taken to ensure
that these types of service issues do not happen. Sincerely,John
G[redacted]DHL
Office of the President
December 9th, 2016 Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014 Complaint ID # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in...
order to provide resolution. The details needed may include but are not limited to: · DHL Express tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Jennifer B[redacted] DHL Office of the President
July 12, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Complaint ID #[redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in...
order to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, Mark L[redacted] DHL Office of the President