would love to work it out with company, but I am skeptical! I already dealt with a supervisor looking for items that didn't call back when he said he would that dragged it ou 10 days or more, and I have also already filed a complaint through dhl express website and it was closed before the supervisor could get back to me!! but the email about claim was asking for receipt and obviously since I sent myself a package of souveniers from a mexican mercado there were no reciept for tequila decanter and the "hotel california" beer mug was and extra cost on food bill after drinking beer in it!! I feel that dhl express caused the mistake that caused my items to be stolen or dhl express employees stole my items. I reported incident to local police and after officer examined the box that had been opened and retaped by dhl and then opened and retaped over that so either scenario could be true but after he spoke with person who signed and opened package at wrong address the officer feels it was dhl employees! so i'd truely like to work it out but the mistake was theirs and they should fix it by making me whole and paying for my missing items. the tracking or waybill # [redacted]
March 3, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently...
incurred with DHL. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the vendor from whom they purchased the goods for any refund or replacement. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, John G[redacted] DHL Office of the President
February 26 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Case # [redacted]– Luyang Z[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. From my review our customer’s package was updated in our tracking systems as delivered on January 18th 2016. According to our records the DHL customer service department was not contacted about the issue well over two weeks after the (mis) delivery took place. I sincerely apologize the matter was delayed further by not obtaining updates about our customer’s package in a timely manner but unfortunately this does not negate the fact a lost claim will need to be initiated by the bill to party in Italy. I would be more than happy to provide a letter of explanation if our customer feels this will help resolve her issue with the shipper. Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience. Sincerely, Mark L[redacted] DHL Office of the President
January 27, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please have Ms. [redacted] reach out to our Billing team at...
[redacted] and ask for Ms.Kari P[redacted]. Ms. P[redacted] will further assist Ms. [redacted] with her billing dispute to provide resolution. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
September 12, 2016 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations...
our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Local DHL Management was provided all the details regarding the customer’s feedback and confirmed that the package was properly delivered but may have been moved during the inclement weather. They will review this matter with all personnel to ensure similar situations are avoided in the future. With regard to the request for a refund, DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill-To account holder. In this case, the claim rights belong to the shipper in Malaysia as they contracted with DHL to carry the goods. The customer will need to contact their shipper regarding any refund or replacement. Once again DHL would like to apologize for the service issues involved. Sincerely, John G[redacted] DHL Office of the President
October 2, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014
[redacted] [redacted] [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our...
customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the Shipper, [redacted], for any refund or replacement. This goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment. We are showing that [redacted] paid DHL directly with their account number. Therefore, the customer, Carol Barone, paid the shipper directly. In addition, please note that DHL China is currently proceeding with their investigation. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] Watson, your DHL Customer Service Rep, lacked the ability to sufficiently do the job in which she was hired. Due to such incompetence, our products DID NOT arrive at the tradeshow in time. Therefore, [redacted] was unable to present our products to our clients and potential clients at our most important show of the year. If this is sufficient cause to warrant a refund on shipping costs, I don't know what is.Going forward, DHL will no longer be our carrier of choice for our Corporate Headquarters in [redacted]. And I, as the primary shipper for our US locations, will NEVER use DHL again.Take a look at all the negative feedback and complaints on the Revdex.com. I am not the first nor will I be the last to log a complaint against them.DHL....you should be ashamed!
Regards,
[redacted]
While the package was delivered. It was miss delivered and opened by the person who received it. It had sensitive materials inside that were also opened by a stranger who had not signed an NDA with my company.I was never advised of this being the case. You can appreciate from the packaging that it was attempted to be covered up by placing another delivery label on the original one from the package which is rather shocking. A simple brushed off apology and a promise feels like a quick bandaid being ripped to make this all go away. I want some ownership and accountability.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter. We appreciate the feedback and have brought this to the attention of our Local Management Team for review. We will certainly use this information...
to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was recovered from the wrong delivery location and redelivered correctly on July 10 2015. It was signed for by our customers daughter at 13:30, at address [redacted] [redacted] in Newark as request by our customer.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted] [redacted]DHL Office of the President
Thank you Mr. Mark L[redacted].While I appreciate your response, it has already been 15 days since the incident, and I still have not received an update or a resolution from DHL.Until a proper resolution is offered - either the missing package is found and delivered or the cost of the product refunded, I do not accept the response to resolve the complaint.
I am not contacting the shipping company. Your company has already cost me enough wasted time and energy. Why was the package lost for more than a week? Why do I have to make multiple phone calls to get the issue resolved?
October 6, 2015 Revdex.com [redacted]
[redacted]
RE: ID#: [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently...
incurred with DHL. Ms. [redacted] is actually located in Canada. The DHL Management team in Canada has been contacted and our colleagues have reached out to address his concerns. Once again please extend our sincere apologies to our customer regarding this delivery issue.Sincerely, [redacted]Office of the PresidentDHL Express
June 7, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014
[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to...
provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Jennifer B[redacted] DHL Office of the President
December 29, 2017 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014RE: [redacted] - Case #[redacted]DHL sincerely apologizes for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. There was no mention of repackaging or damage to the contents in the original feedback only a request for refund of the shipping charges. Regardless, the customer will need to contact the shipper in Pakistan regarding the damage and refund issues as, mentioned previously, they hold the claim rights to the shipment and any compensation to the customer would have to come from the shipper. Once again DHL would like to apologize for any inconvenience. Sincerely, John G[redacted]DHL Office of the President
May 4, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please accept our apologies, it seems we communicated incorrectly regarding delivery of this shipment. Our courier spoke with Ms. [redacted]’s roommate who confirmed Ms. [redacted] received her shipment. Mr. Stephen R[redacted], Supervisor for DHL in Philadelphia, has attempted to contact Ms. [redacted], however was only able to leave a message and has not spoken with her directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Case # [redacted] - [redacted]
*
DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently...
incurred with DHL.
Unfortunately we do not have enough information to proceed with researching the case. Please advise our customer that further details are needed in order to provide resolution.
The details needed may include but are not limited to:
Date: February 15, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Our courier was unable to gain access to the...
delivery location because no one would answer the buzzer. Our courier did not want to leave this package outside due fear of this being stolen. Per our records, this shipment has now been delivered to Mr. [redacted]. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
would love to work it out with company, but I am skeptical! I already dealt with a supervisor looking for items that didn't call back when he said he would that dragged it ou 10 days or more, and I have also already filed a complaint through dhl express website and it was closed before the supervisor could get back to me!! but the email about claim was asking for receipt and obviously since I sent myself a package of souveniers from a mexican mercado there were no reciept for tequila decanter and the "hotel california" beer mug was and extra cost on food bill after drinking beer in it!! I feel that dhl express caused the mistake that caused my items to be stolen or dhl express employees stole my items. I reported incident to local police and after officer examined the box that had been opened and retaped by dhl and then opened and retaped over that so either scenario could be true but after he spoke with person who signed and opened package at wrong address the officer feels it was dhl employees! so i'd truely like to work it out but the mistake was theirs and they should fix it by making me whole and paying for my missing items. the tracking or waybill # [redacted]
March 3, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently...
incurred with DHL. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the vendor from whom they purchased the goods for any refund or replacement. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, John G[redacted] DHL Office of the President
February 26 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Case # [redacted]– Luyang Z[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. From my review our customer’s package was updated in our tracking systems as delivered on January 18th 2016. According to our records the DHL customer service department was not contacted about the issue well over two weeks after the (mis) delivery took place. I sincerely apologize the matter was delayed further by not obtaining updates about our customer’s package in a timely manner but unfortunately this does not negate the fact a lost claim will need to be initiated by the bill to party in Italy. I would be more than happy to provide a letter of explanation if our customer feels this will help resolve her issue with the shipper. Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience. Sincerely, Mark L[redacted] DHL Office of the President
January 27, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please have Ms. [redacted] reach out to our Billing team at...
[redacted] and ask for Ms.Kari P[redacted]. Ms. P[redacted] will further assist Ms. [redacted] with her billing dispute to provide resolution. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
September 12, 2016 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations...
our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Local DHL Management was provided all the details regarding the customer’s feedback and confirmed that the package was properly delivered but may have been moved during the inclement weather. They will review this matter with all personnel to ensure similar situations are avoided in the future. With regard to the request for a refund, DHL conducts business in accordance with its Terms and Conditions of Carriage and these Terms and Conditions govern all of the shipments that travel through our network. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill-To account holder. In this case, the claim rights belong to the shipper in Malaysia as they contracted with DHL to carry the goods. The customer will need to contact their shipper regarding any refund or replacement. Once again DHL would like to apologize for the service issues involved. Sincerely, John G[redacted] DHL Office of the President
October 2, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014
[redacted] [redacted] [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our...
customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the Shipper, [redacted], for any refund or replacement. This goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment. We are showing that [redacted] paid DHL directly with their account number. Therefore, the customer, Carol Barone, paid the shipper directly. In addition, please note that DHL China is currently proceeding with their investigation. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] Watson, your DHL Customer Service Rep, lacked the ability to sufficiently do the job in which she was hired. Due to such incompetence, our products DID NOT arrive at the tradeshow in time. Therefore, [redacted] was unable to present our products to our clients and potential clients at our most important show of the year. If this is sufficient cause to warrant a refund on shipping costs, I don't know what is.Going forward, DHL will no longer be our carrier of choice for our Corporate Headquarters in [redacted]. And I, as the primary shipper for our US locations, will NEVER use DHL again.Take a look at all the negative feedback and complaints on the Revdex.com. I am not the first nor will I be the last to log a complaint against them.DHL....you should be ashamed!
Regards,
[redacted]
While the package was delivered. It was miss delivered and opened by the person who received it. It had sensitive materials inside that were also opened by a stranger who had not signed an NDA with my company.I was never advised of this being the case. You can appreciate from the packaging that it was attempted to be covered up by placing another delivery label on the original one from the package which is rather shocking. A simple brushed off apology and a promise feels like a quick bandaid being ripped to make this all go away. I want some ownership and accountability.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter. We appreciate the feedback and have brought this to the attention of our Local Management Team for review. We will certainly use this information...
to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was recovered from the wrong delivery location and redelivered correctly on July 10 2015. It was signed for by our customers daughter at 13:30, at address [redacted] [redacted] in Newark as request by our customer.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted] [redacted]DHL Office of the President
Thank you Mr. Mark L[redacted].While I appreciate your response, it has already been 15 days since the incident, and I still have not received an update or a resolution from DHL.Until a proper resolution is offered - either the missing package is found and delivered or the cost of the product refunded, I do not accept the response to resolve the complaint.
I am not contacting the shipping company. Your company has already cost me enough wasted time and energy. Why was the package lost for more than a week? Why do I have to make multiple phone calls to get the issue resolved?
I can only except the response when I am called by the President of the company and get to speak with him.
October 6, 2015 Revdex.com [redacted]
[redacted]
RE: ID#: [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently...
incurred with DHL. Ms. [redacted] is actually located in Canada. The DHL Management team in Canada has been contacted and our colleagues have reached out to address his concerns. Once again please extend our sincere apologies to our customer regarding this delivery issue.Sincerely, [redacted]Office of the PresidentDHL Express
June 7, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014
[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to...
provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Jennifer B[redacted] DHL Office of the President
December 29, 2017 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014RE: [redacted] - Case #[redacted]DHL sincerely apologizes for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. There was no mention of repackaging or damage to the contents in the original feedback only a request for refund of the shipping charges. Regardless, the customer will need to contact the shipper in Pakistan regarding the damage and refund issues as, mentioned previously, they hold the claim rights to the shipment and any compensation to the customer would have to come from the shipper. Once again DHL would like to apologize for any inconvenience. Sincerely, John G[redacted]DHL Office of the President
May 4, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please accept our apologies, it seems we communicated incorrectly regarding delivery of this shipment. Our courier spoke with Ms. [redacted]’s roommate who confirmed Ms. [redacted] received her shipment. Mr. Stephen R[redacted], Supervisor for DHL in Philadelphia, has attempted to contact Ms. [redacted], however was only able to leave a message and has not spoken with her directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
January 18, 2016
Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Case # [redacted] - [redacted]
*
DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently...
incurred with DHL.
Unfortunately we do not have enough information to proceed with researching the case. Please advise our customer that further details are needed in order to provide resolution.
The details needed may include but are not limited to:
DHL Shipment waybill number(s)
Shipper/Recipient information.
Upon receipt of more information, DHL can proceed accordingly with this complaint.
Once again please accept our apologies for the issues involved.
Sincerely,
Tara G[redacted]
DHL Office of the President
Date: February 15, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Our courier was unable to gain access to the...
delivery location because no one would answer the buzzer. Our courier did not want to leave this package outside due fear of this being stolen. Per our records, this shipment has now been delivered to Mr. [redacted]. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President