July 28, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We have received a similar complaint from Ms. [redacted] and our investigation is...
in process. We will continue to work directly with Ms. [redacted] for resolution. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
Date February 23, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I will review and let you know what steps we can...
take to help get this headed in the right direction. As soon as I have further information I will let you know. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, A[redacted] DHL Office of the President Tell us why here...
July 16, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details...
are needed in order to provide resolution. The details needed may include but are not limited to: DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted]DHL Office of the President Tell us why here...
February 1, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] Once again, DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that our research department issued the documentation requested by our customer on January 23, 2017 and our customer has confirmed receipt of letter.Again, please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, John G[redacted]DHL Office of the President
January 19, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our...
customer encountered regarding the shipping experience with DHL Waybill 3438488513. Our records indicate that our customer is currently working with our research department and they will be the ones to provide the documentation that he has requested. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, John G[redacted] DHL Office of the President
February 5 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Case Number - [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer incurred with DHL. Please let Huang He know that DHL will investigate this matter internally to prevent these types of situations in the future. Also please be advised the experience was certainly not indicative of the high service standards our customers deserve and expect. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
February 15, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Per our research we found that this...
shipment was sent using our Global Mail delivery service. We have sent an email to the customer and informed her that we received her package on February 8, 2017. I also informed her that she will receive her package on or before February 21, 2017 – because this was sent as a ground shipment – which was elected by her seller. We provided her with the USPS website for additional tracking and advised her to contact us, if she needs further information. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted] DHL Office of the President Tell us why here...
May 26, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I have received our customers request for...
reimbursement. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network. Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
August 14, 2016 [redacted]
[redacted]
[redacted] RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further...
details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
January 22, 2018 Revdex.com 1010 East Missouri Avenue Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer...
encountered regarding the shipping experience. Our records indicate that AWB [redacted] was to be sent from India to the U.S. however, the shipment was detained by the Indian government prior to actually being tendered to DHL Express India. Once the matter between the shipper and the Indian government has been resolved, the package should be released and then tendered to DHL Express India for shipping to the U.S. At this time, the matter is beyond DHL’s control. Our customer will need to reach out to their vendor for further assistance. Once again please extend our sincere apologies to our customer for any inconvenience. Sincerely, John G[redacted] DHL Office of the President
I think its absolutely RIDICULOUS that they make empty apologies with absolutely NO resolution. Really? Here go and fill out another form in which will lead to nothing and so sorry? That's it? That's outrageous. I will not stop here, I will take this matter to the very end. Nobody attempted to to do the right thing and try to locate my package. And on top of that, DHL STILL refuses to take responsibility and to handle the matter themselves in a quickly manner. Instead they make ME have to go through all of the hassle of filling out forms and contacting people, for what? For the same outcome I received when I spent 3 weeks contacting DHL? A message left on my phone stating 'we did all we could do and the matter is now closed'. Shame on you!
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
To the Revdex.com:
At this time, I have not been contacted by DHL Express regarding complaint ID [redacted] Thank...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Here is the tracking DHL tracking number that was requested: [redacted] Thank you,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.and my DHL tracking number is [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Here are the following tracking number regarding this complaint: [redacted]
Regards,
Anna O
February 1, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] - [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Ms. P[redacted], from our billing team, has contacted Ms. [redacted] for resolution. Ms. [redacted] advised DHL that her boss said that everything was ok. Ms. P[redacted] advised Ms. [redacted] to contact her if there are any further issues. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted] DHL Office of the President
March 28, 2018 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill-To account holder. In this case, the claim rights belong to the shipper in India as they contracted with DHL to carry the goods. The customer will need to contact the shipper or vender that the goods were ordered from to request any refund he feels may be due. Once again DHL would like to apologize for any inconvenience. Sincerely, Shelby R[redacted]DHL Office of the President Tell us why here...
The information below with Waybill numbers for [redacted],Office of the President, as requested.I want the $36.00 waived. I have already paid the duty fee and not received resolution from DHL Express. This information has been given to DHL many times. I sent a note to Leoncini in Italy to contact DHL Europe to resolve this issue. This is an email I sent to DHL Express but not resolved through Billing: I received a bill for $36.00 for the duty on a ceramic tabletop that was delivered on Oct. 27, 2017. This duty for an unbroken tabletop was paid on June 3, 2017, for $41.56 on tabletop # 1, which was delivered broken.Here is the information you need & this information has been given multiple times to various DHL employees. 1. Waybill Number—[redacted]——tabletop was delivered on June 8, 2017, broken. Duty was paid on June 3, 2017, for $41.56, charged to my [redacted] card. 2. Waybill Number—[redacted]—replacement tabletop delivered on July 19, 2017, broken into about 15 pieces. 3. Waybill Number—[redacted]—replacement tabletop delivered on September 21, 2017, broken into 10 pieces. 4. Waybill Number—[redacted]—replacement tabletop delivered on October 27, 2017, arrived without damage. I received a $36.00 bill for duty; this top was a replacement for the others that were broken. This information with pictures of broken tabletops was sent to [redacted] and sent to DHL for insurance purposes. I do not owe duty, processing fee, etc. on this tabletop because it was paid on June 3, 2017.
March 15, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer...
encountered regarding the shipping experience with DHL Waybill [redacted]. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the Shipper, T DAXI ELECTRONICS TECHNOLOGY LTD, for any refund or replacement. This goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment. We are showing that T DAXI ELECTRONICS TECHNOLOGY LTD paid DHL directly with their account number. Therefore, the customer, Mr. [redacted], paid the shipper directly. In addition, please note that DHL Hong Kong is still proceeding with their investigation for the claims process. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
November 19th 2016 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Contact with our sales management team has...
been made. A team member from that group will reach out to our customer and discuss in detail his concerns outlined in his complaint. Also, proper action will be taken in regard to the reported interaction that took place between our customer and with his sales representative. Once again please extend our sincere apologies to our customer regarding this unfortunate incident.Sincerely,Mark L[redacted]DHL Office of the President
July 28, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Case # [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We have received a similar complaint from Ms. [redacted] and our investigation is...
in process. We will continue to work directly with Ms. [redacted] for resolution. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted]DHL Office of the President
Date February 23, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I will review and let you know what steps we can...
take to help get this headed in the right direction. As soon as I have further information I will let you know. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, A[redacted] DHL Office of the President Tell us why here...
July 16, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details...
are needed in order to provide resolution. The details needed may include but are not limited to: DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted]DHL Office of the President Tell us why here...
February 1, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] Once again, DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Our records indicate that our research department issued the documentation requested by our customer on January 23, 2017 and our customer has confirmed receipt of letter.Again, please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, John G[redacted]DHL Office of the President
January 19, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our...
customer encountered regarding the shipping experience with DHL Waybill 3438488513. Our records indicate that our customer is currently working with our research department and they will be the ones to provide the documentation that he has requested. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, John G[redacted] DHL Office of the President
February 5 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 Case Number - [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer incurred with DHL. Please let Huang He know that DHL will investigate this matter internally to prevent these types of situations in the future. Also please be advised the experience was certainly not indicative of the high service standards our customers deserve and expect. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
February 15, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Per our research we found that this...
shipment was sent using our Global Mail delivery service. We have sent an email to the customer and informed her that we received her package on February 8, 2017. I also informed her that she will receive her package on or before February 21, 2017 – because this was sent as a ground shipment – which was elected by her seller. We provided her with the USPS website for additional tracking and advised her to contact us, if she needs further information. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted] DHL Office of the President Tell us why here...
May 26, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. I have received our customers request for...
reimbursement. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network. Unfortunately, consequential damages for lost revenue, travel expenses or time off work are not covered. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted] DHL Office of the President
August 14, 2016 [redacted]
[redacted]
[redacted] RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further...
details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Michelle T[redacted] DHL Office of the President
January 22, 2018 Revdex.com 1010 East Missouri Avenue Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer...
encountered regarding the shipping experience. Our records indicate that AWB [redacted] was to be sent from India to the U.S. however, the shipment was detained by the Indian government prior to actually being tendered to DHL Express India. Once the matter between the shipper and the Indian government has been resolved, the package should be released and then tendered to DHL Express India for shipping to the U.S. At this time, the matter is beyond DHL’s control. Our customer will need to reach out to their vendor for further assistance. Once again please extend our sincere apologies to our customer for any inconvenience. Sincerely, John G[redacted] DHL Office of the President
I think its absolutely RIDICULOUS that they make empty apologies with absolutely NO resolution. Really? Here go and fill out another form in which will lead to nothing and so sorry? That's it? That's outrageous. I will not stop here, I will take this matter to the very end. Nobody attempted to to do the right thing and try to locate my package. And on top of that, DHL STILL refuses to take responsibility and to handle the matter themselves in a quickly manner. Instead they make ME have to go through all of the hassle of filling out forms and contacting people, for what? For the same outcome I received when I spent 3 weeks contacting DHL? A message left on my phone stating 'we did all we could do and the matter is now closed'. Shame on you!
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
To the Revdex.com:
At this time, I have not been contacted by DHL Express regarding complaint ID [redacted] Thank...
you for your help.
Regards,
Raul Rivera
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Here is the tracking DHL tracking number that was requested: [redacted] Thank you,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.and my DHL tracking number is [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Here are the following tracking number regarding this complaint: [redacted]
Regards,
Anna O
February 1, 2017 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID #[redacted] - [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Ms. P[redacted], from our billing team, has contacted Ms. [redacted] for resolution. Ms. [redacted] advised DHL that her boss said that everything was ok. Ms. P[redacted] advised Ms. [redacted] to contact her if there are any further issues. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Tara G[redacted] DHL Office of the President
March 28, 2018 Revdex.com 1010 East Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill-To account holder. In this case, the claim rights belong to the shipper in India as they contracted with DHL to carry the goods. The customer will need to contact the shipper or vender that the goods were ordered from to request any refund he feels may be due. Once again DHL would like to apologize for any inconvenience. Sincerely, Shelby R[redacted]DHL Office of the President Tell us why here...
The information below with Waybill numbers for [redacted],Office of the President, as requested.I want the $36.00 waived. I have already paid the duty fee and not received resolution from DHL Express. This information has been given to DHL many times. I sent a note to Leoncini in Italy to contact DHL Europe to resolve this issue. This is an email I sent to DHL Express but not resolved through Billing: I received a bill for $36.00 for the duty on a ceramic tabletop that was delivered on Oct. 27, 2017. This duty for an unbroken tabletop was paid on June 3, 2017, for $41.56 on tabletop # 1, which was delivered broken.Here is the information you need & this information has been given multiple times to various DHL employees. 1. Waybill Number—[redacted]——tabletop was delivered on June 8, 2017, broken. Duty was paid on June 3, 2017, for $41.56, charged to my [redacted] card. 2. Waybill Number—[redacted]—replacement tabletop delivered on July 19, 2017, broken into about 15 pieces. 3. Waybill Number—[redacted]—replacement tabletop delivered on September 21, 2017, broken into 10 pieces. 4. Waybill Number—[redacted]—replacement tabletop delivered on October 27, 2017, arrived without damage. I received a $36.00 bill for duty; this top was a replacement for the others that were broken. This information with pictures of broken tabletops was sent to [redacted] and sent to DHL for insurance purposes. I do not owe duty, processing fee, etc. on this tabletop because it was paid on June 3, 2017.
March 15, 2018 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: Complaint ID # [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the frustrations our customer...
encountered regarding the shipping experience with DHL Waybill [redacted]. Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods. The customer will need to reach out to the Shipper, T DAXI ELECTRONICS TECHNOLOGY LTD, for any refund or replacement. This goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment. We are showing that T DAXI ELECTRONICS TECHNOLOGY LTD paid DHL directly with their account number. Therefore, the customer, Mr. [redacted], paid the shipper directly. In addition, please note that DHL Hong Kong is still proceeding with their investigation for the claims process. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Shelby R[redacted] DHL Office of the President
November 19th 2016 Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014 RE: [redacted] [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Contact with our sales management team has...
been made. A team member from that group will reach out to our customer and discuss in detail his concerns outlined in his complaint. Also, proper action will be taken in regard to the reported interaction that took place between our customer and with his sales representative. Once again please extend our sincere apologies to our customer regarding this unfortunate incident.Sincerely,Mark L[redacted]DHL Office of the President