Glencara

I ordered a necklace from this vendor on Oct. *** using PayPal because I never purchased anything from this website before and I know PayPal doesn't pay the vendor until the item is listed as shipped. On October ***, the item listed as shipped and I immediately got an email from the vendor that the item was out of stock and listed as shipped in error. They told me my item would ship on 10..2019. On 10..2019 I emailed them to confirm my necklace would ship on 10..2019 and was told that my item once again was going to be delayed until the week of 10..2019, but it would definitely go out that week. I inquired again via email around the middle of the week and was told by Maria that my item would definitely go out by the end of the week. I have emailed them again earlier this week and was told that the manager, Maria, was called out of the office unexpectedly and she would get back to me when she returned. I have sent 2 emails since getting that email asking when she was going to return and requesting a refund, I have not heard back from them. I submitted a dispute through PayPal, and now I am submitting this complaint because no one should be taken advantage of this way. After reading other reviews, I'm not the only one experiencing this problem.

Revdex.com:At this time, I have not been contacted by Glencara regarding complaint ID [redacted] Sincerely, [redacted] ***

I ordered a ring in July, 2019 for my granddaughter which was too small. I returned it to the address in Wilmington, DE the same day and requested a reordered ring in size 7 with December birthstone. I still have not received the reordered ring nor have I received a refund which I did request. I have been getting a lot of promises for a new ring, but nothing has been sent to me. Now I do not even get a response to my emails to customer service.

I ordered the pendant on Aug. 12 to show my Irish heritage, and they said that they’ll ship and it’ll deliver within a week, then another week, and then another week. Time and time again they said that it’ll be delivered to me, but the said it’s of quality control. It’s like they’re lying to me, which lead me to disappointment. I guess they like to rip off customers, especially customers like me. And then a few weeks later, on Sep. 12, I finally got it, only to find out that it’s very thin and pointy, which can poke at my chest. I regret buying a pendant from them. If anything, I’d give it 0/5 stars. And their email response is so slow, that I had to wait 3 to 4 days for them to respond when they said that they’ll respond within 24 hrs. How hard is it to respond to the customers’ emails? I finally got my money back for a full refund. Smh I’ll never shop from them again, only I’ll shop elsewhere such as ***, ***, or ***.

I ordered a ring on August ***. The website stated it would ship by 8/. Then I received an email stating the ring would ship 9/*. I emailed quite a few times to complain as this is a 50th anniversary gift for my mom from my dad. It takes forever for them to reply, and they told me the website was incorrect and they would fix it. They fixed it and told me it always stated 9/and told me to check. Of course it said it then because they fixed it! I have been told several times I would get 10% off for my trouble and they keep asking if I want the discount. Even after stating I wanted it, they keep asking. 9/comes and I get an email that it will not ship until the end of the week! My parents anniversary is Friday! I stated several times I needed it before Friday. I can't get through on the phone and customer service is not helping me. I don't want their anniversary to be ruined!

I ordered a ring the beginning of July. I received an email that it had been marked shipped but that the ring was actually sold out and needed to be made. I was given a date of July *** That came and went. I inquired again and was told it was stuck in “quality control” and would be shipping by July . It is now August *** with no idea where the ring is. I am VERY upset as this ring was intended as a gift for my boyfriend to be given to him next week on our trip abroad. Had I thought to look up the info on this company prior to ordering, I never would have ordered from them. I have requested my money back and am still waiting to hear. I’m a single mom trying to keep my head above water so money I spend like this isn’t taken lightly. I want my money back.

Website advertised 2 day priority shipping with a guaranteed arrival date. We were charged 8.99 for priority shipping that never arrived. Seller was contacted on Wednesday and the website promises 24 hr response which it has not replied. There are no tracking numbers nor proof of shipping of the product yet they took payment.

I ordered a claddagh ring about a month ago and I have still not recieved it. They state there has been a delay in the quality control process. They gave me a shipment date of July *** and I have still not received it.

I first had issues purchasing the ring that I had bought, which I had originally received my confirmation number on May *** and shipping confirmation on May ***. I then received an email from them that they actually had never had the product in stock and that they had accidentally marked the product as shipped. From there, a large amount of emails and vague emails they finally sent out my ring on June ***, with 3 day shipping which I had originally paid for. I had been expecting a package for the next couple of days and checking the tracking number which has been stuck in it's first location for a week now, saying that *** hasn't even picked it up yet, just that the tracking number has been created. It is now June ***, I have sent them an email asking if they could update me on the tracking of the package and I have had no reply. At this point, I really would just like to get a refund of everything, the ring and the shipping. The desired date I was looking to have it was May ***, but that didn't happen and I would much rather just go purchase the gift in person at a store.

I ordered a very expensive ring on this website on March ***. I reached out to customer service via email on March *** for an estimated time of arrival. That same day, someone responded and told me it would be shipping on March ***. March *** came and went, and I did not receive any shipping notification. I reached out again on March *** and was told it would ship on March *** and they would notify me when it ships. At the end of the day on March *** I sent an email asking for an update. On April ***, I received a response saying that my email was forwarded to a manager and they would respond as soon as possible. I did not hear anything back. I sent another email on April *** and April *** and have not received any responses. I tried to call the number on the website, but an automated recording directed me to send an email. I believe I was scammed out of almost $400 and I don't know what to do. I really need the money back. I ordered this ring with my late mother's name engraved on it and did so in memory of her because she used to wear a similar ring. This has all been very disappointing and upsetting.

I paid $513 for a ring. Glencara collected thier payment but has not shipped the ring. They told me it would be delayed due to quality control. We are now past the delayed delivery time and I still cannot get a tracking number from them or even a verification via email that it has been shipped.

We made a purchase through this company and want to return one of the items. They have a well documented return policy. We have sent them several emails as they have turned off their phone support system and are directing people to send emails. We have not received a response in well over 10 days and would like to be able to process this return and get our money back.

Revdex.com:At this time, my complaint, ID *** regarding Glencara has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Good Afternoon, I am emailing in response to complaint # *** filed on 1/8/by *** ***Attached are two screenshots (along with a scan of the formal complaint letter) from our Customer Services department showing that *** *** was successfully reimbursed $on
1/8/2018. Please confirm you have received this email and that this matter has been resolved. I am available at the number below if you have any more questions. Thank you, *** *** | Corporate Paralegal

Hi The email the customer provided failed for us to send any email to *** We were not aware until now that there was any shipment delay .We are located in Galway in Ireland .We shipped this ring from Ireland .We have a returns office in New York for US customers .Please see a
copy of the shipping refund below we have just issued Credits ***

My husband ordered a gift for me from *** which was a pendant and chain he received the pendant on 7/*/18 but there was no chain and no explanation so he emailed the company on 7/*** and the response from them was it would ship the following week...7//18 attempted to contact company no response 7//18 response was chain was shipping this week 8/*/18 no response 8//18 being shipped now 8//18 no response 8//18 they ordered a chain especially for me and it was being shipped 8//18 response it was shipped on 8/*** then sorry wrong customer was looking at another email very busy they have over 30 customers waiting for chains 8//18 transit delay with shipment sent the *** will be rectified within a week 8//18 no response as you can see have made multiple attempts to reach company there is a phone number that goes directly to message with no other option was also told they were going to place 10% of the order price back to husbands paypal account as a way of saying sorry that hasn't happened either

Have sent approximately 6 emails to their customer service since early June regarding the shipment of my order. To date it has not been shipped. I’ve asked numerous times for the return of my money or proof of shipment. No response, other than a canned response has been given. They have shut off their phones according to their emails.

I purchased a ring for my daughter's 21st birthday with an inscription. The ring I ordered was a size 3. The ring did not fit my daughter's finger and we presented the seller with photographic evidence that the ring was actually sized at a 2.5. After repeated delays by Glencara, a return was authorized, then subsequent delays and emails requests for the shipping label. Finally, the label was sent and I returned the item on 6//18 with the assurance that a replacement would be sent. I have not received a replacement.

Avoid this Scamming Company at ALL COSTS! I ordered a Garnet and Diamond Claddagh Ring on April 20th that said it would be delivered by May 10th. On May 26th I began my email communication with them asking where my ring was. I was told my ring has been delayed in Quality Control and should ship Thursday. 2weeks later, No email confirming Shipping and no ring I email again, The Jeweler was not happy with the mold and had to remake it it should ship out by Friday, to make a long story short several excuses, several times I was lied to and told my ring would ship, it’s now JULY 10th and I still have NO RING! The manager Maria was CONSTANTLY Lying trying to placate me Which is the worst kind of customer service you can have this company needs to be held responsible for the way it treats its customers! I CANT Stress this ENOUGH, AVOID AVOID AVOID Glencara Irish Jewelry AT ALL COSTS!!!

On 8/*/17 I ordered 2 rings from Glencara, one with Rose Gold plating. After a while the plating started to come off. On 3/*/18, Glencara sent an e-mail asking how the order was. I had explained that the Rose Gold plating had started to come off. I had sent pictures as requested and they stated that this should have not happened and offered to send a replacement. I requested on 3//18 to speak with a Manager because at that point I had not received a packing slip for the exchange to occur and it had fallen on deaf ears. Later I did get an email from Stamps.com for the shipping label. I received an email on 3//18 from a Harry who offered a $30 as a credit of goodwill for the issues caused. On 3//18 after a discussion with Harry and a Maria (another manager from the company), I was given $110 credit towards the 10k equivalent of the ring I initially bought plus expedited. I accepted and placed the order, sending Glencara an additional $325 (on top of the $69.99 sent for the original ring). On 4/*/18 Maria advised that the ring would be going out 4//18. Emails were sent 4//18 and 4/*** about not receiving an email regarding shipping. 4//18 Maria emailed back stating there was a delay and would be shipped the following Monday (4//18), a full 2 weeks after it was supposed to have shipped. Responses were given to Maria that same day. Emails went out 5/*/18, 5/*/18, 5/*/18, and 5/*/18 again requesting shipping details, as none had been provided. Maria responded on 5/*/18 stating the ring would go out the following Monday (5/*/18). On 5/*/18 a shipping email did go out and the ring was shipped. However the wrong ring was shipped as it was supposed to be a 10k Rose Gold ring and what was received was a Rhodium ring with a bit of Rose Gold. On 5//18 an email was sent back advising of the issue. Maria responded back requesting pictures which were sent the same day. 5//18 Maria responded acknowledging the issue and advised me to send it back and they would make a correct one. I agreed and a Stamps.com shipping label was sent out with an email stating it was sent along with the request to produce the new ring. 5//18 I ship out the incorrect ring and sent an email stating it was sent and requesting a turnaround time. I was told by a “kl” 10 days. Emails were sent on 5//18 advising that the package should have reached its destination and asking for a status update. I got the default “Thank you for your email. I'm truly sorry for the delay. Your email has been forwarded to my manager who should reply shortly.
Thank you for your patience” email from kl, which I have usually gotten whenever an email is sent. On 5//18 Maria responded stating that the ring is in production and would let me know when it ships. On 5//18 an email went out asking the status of the ring as it should have shipped if by the *** Maria requested it to be created. On 5//18 Maria responded stating it would be going out the following Tuesday (6/*/18). An email went out 6/*/18 requesting again the status of the ring. On 6/*/18 Maria responded stating it would be going out Friday 6/*/18. On 6/*/18 I questioned Maria as to why there is further Delay. A Harry stepped in on 6/*/18 advising that he would give a $40 store credit as for the issue which was caused by the plating process. I asked for a $40 refund, he stated he could not, that the ring was already being given at a discount, and that there were rhodium plating issues which caused delays. He then emailed on 6/*/18 the goldsmith would need the weekend to perfect it. Continually I sent emails which I finally got a response on 6//18 saying it was not ready as of that date and on 6//18 following up after responses from me that there was an issue with an area of the ring. I advised on 6//18 I’d like to have the ring ASAP as I’ve waited, and on 6//18 Harry said he would get back to me (note: there were emails in between emails from me to Harry/Maria by a kl, but they were the above bolded message). 6//18 Harry states that the ring left the store and will be shipped 6//18. Again I sent responses daily asking for updates after the time had passed, and 6//18 Harry said it’d be sent 7/*/18, and on 6//18 after probing again as to why Maria stepped in and stated there was a “quality check”. Emails again were sent asking of an update after 7/*/18 had passed with no response.