Global Warranty Group

Revdex.com:
At this time, I have not been contacted by Global Warranty Group regarding complaint ID ***I continue to call the business every days and they tell me unfortunately they have no updates on my claim and I have to make another escalation at which time they tell me I should be contacted in hours which is never the caseI have been supposed to have been contacted within hours more times than I can count and have never received a callIt is now Aug *,on a claim that was made back in April of I have asked numerous times for them not only to send me a check for the amount promised but for the incurring interest on my credit card as they have had a hold of on it since April ** when I first made this claim
Sincerely,
*** ***

check #*** for $sent 7/*/

check#*** for $for 3/*/

At this time, I have been contacted directly by Global Warranty Group, LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I have received a check for $from the company, but I still want to know why it takes almost months to write a cheque. This appears to me that customers are being taken advantage of by this unreasonable delay. The public should be aware of this before they enter into contracts with this company. If I was aware of this before signing the contract I would have declined
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
/>
*** ***

check #*** for $sent 7/* via USPS

Revdex.com:
We received a check in the mail today June *, in the amount of $exactly one week after first contacting the Revdex.com. I credit the Revdex.com as the sole reason that this check is finally in our
possession. Having said this, I feel that the actions that the Global Warranty Group took were completely unprofessional, irresponsible and dishonest in not honoring their warranty program commitment until we forced their hand by filing this complaint with the Revdex.com. The check that we received was dated March **, 2014, which means that they held this check for over months and didn't release it for payment until the Revdex.com became involved. By creating a separate customer service company "Wireless Protection Program" under the Global Warranty Group umbrella, they have structured their company in such a way as to completely isolate the customer from any meaningful contact with anyone who can help them resolve their issues
I find that complain ID ***, has been resolved to my satisfaction.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHOWEVER - PLEASE D NOT CLOSE THE CASE UNTIL I HAVE THE CHECK IN HAND This may take a couple of weeks as my mail is forwarded from US to Singapore Thank you
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive a replacement phone as stated in my insurance contract with GWG (They would only provide a $$ about that did not cover the cost of a replacement device) I wish to receive a full $$ refund of the insurance that I purchase from GWG
Sincerely,
*** ***

check #*** for $sent 6/**/

check #*** for $sent 4/*/

check#*** for $was mailed out of our ** offices on 02/**/

I have refunded your deductible of $back to your credit card for the inconvenience

I can see the broken phone in transit so I have refunded the hold of $back to your credit card ending in ***. Normally it takes 3-business days to show on the customer's account

Revdex.com:
Please send me a replacement charger
that is an Apple-brand charger
I am disappointed in my interactions with your company and I will advise friends and family to avoid doing business with you.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

check #*** for $sent out of our ** offices 3/**/

check #*** for $was mailed out of our ** offices on 3/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
/>
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
to me and the matter has been resolved
Sincerely,
*** ***