Global Warranty Group

At this time, I have been contacted directly by Global Warranty Group, LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I received an email on June *** from Global Warranty Group apologising for the delay in receiving my cheque, and advising that the issue has been escalated to their accounting departmentFurther they promised to provide the cheque # and date once the cheque has been issued, that they would do "everything we can to assist in getting this issue resolved"I have received no further communications from Global Warranty Group
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

check #*** for $tracking *** sent 3/**

an Apple iPhone 5c 16gb was shipped to the customer ups tracking ***

check #*** for $deductible sent 7/**/via USPS from our ** office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although I have now received my check and also had my Visa credited with $70.00, I am yet to ever hear from or be contact by Global Warranty GroupSince my claim was opened on February ***, 2014, I have only ever received a call once to be offered a check on February ***, It would be nice to hear from Global Warranty Group and receive an apology for the trouble this has caused for meI have never been contacted and see it as very unpractical for a company to respond saying that I have been contact, when indeed it is the opposite
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has
been resolved
Sincerely,
*** ***

check #*** for $sent 4/*/

I refunded the $deductible back to the credit card 3/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a cheque in the amount of $for a replacement IPhone from Global Warranty Group as was indicated in their response on July * Please follow up once again with this company on this matter Thanks
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I have advised the WE R Wireless store that we will cover the 5s for this customer

The first payments that are taken at the dealers stays with the dealer, GWG will then take the rest of the monthly payments but I do not show that we ever did take the payments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
/>
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to receive a cheque
Sincerely,
***

Device was shipped to the shipping address listed on the account and we have not been notified that there was a problem with the address
We will call *** *** today to get an updated address and will reship the phone
Thank you,
Shipping address
on file:
*** ***
*** *** ***
*** *** *** *** *** ***

check#*** for $for 3/*/

Revdex.com:
At this time, I have not been contacted by Global Warranty Group regarding complaint ID ***I continue to call the business every days and they tell me unfortunately they have no updates on my claim and I have to make another escalation at which time they tell me I should be contacted in hours which is never the caseI have been supposed to have been contacted within hours more times than I can count and have never received a callIt is now Aug *,on a claim that was made back in April of I have asked numerous times for them not only to send me a check for the amount promised but for the incurring interest on my credit card as they have had a hold of on it since April ** when I first made this claim
Sincerely,
*** ***

I have verified with our accounting department that the credits were issued or refunded back to the card ending in ***on 4/**/with no errors. Please have his bank dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I still not have my check after month ! this is money that I where suppose to get to replace my cell with in to business days ,I wasn't expecting to get the check as fast but neither this long ! month and counting
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

check #*** for $sent 7/*/