Global Warranty Group

I have refunded the deductible of $which can take 3-business days to show up on the customer's statement I am not able to refund the cost of the contract which is good till and we can update the phone covered if the customer sends in Proof of Purchase of the phone they replaced it with

Check # [redacted] issued as of in the amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved We received a new phone todayThank you /> Sincerely, [redacted]

[redacted] filed on 4/*/and GWG offered check for replacement phone value of $on same dayCustomer called and asked if other options and they were told only option is check or to cancel the claim We have never gotten confirmation from the customer to issue the check for this claim

check # [redacted] mailed 314

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ? Thank you for getting back. This is the same thing they have said since February [redacted] when the complaint was filed. The check is meant to be used for a replacement phone...since February ***. This is unacceptable. Yet they have taken $95 for the claim I made. Of what use is all of this to me if I'm paying $95+ $119 that I used in getting the warranty. I don't their response. All I want is my check and an end to this. Sincerely, [redacted]

check [redacted] for $sent and I have refunded another $of your deductible for the delays

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I paid close to $300 for this "warranty" which left me WITHOUT a phone for over 7 weeks (and counting) which I still pay my phone company $80 a month for! My phone company (Rogers Wireless) has refused to accept any responsibility which means that every time I have gone into the store, called a [redacted] or called the head office I was repeatedly told that it is not their issue and they refused to let me cancel my service without paying $500 cancellation fees and to date I have not received as little as an apology from either Rogers or Global Warranty Group. My last call to Global Warranty Group allowed me to "escalate" my claim which meant I was told to wait 48 hours for a call back from their "escalation department". It has been almost two weeks and I still have not received this phone call. How is this "warranty" protecting me or my phone from damage? It has caused more damage than it is worth. I could have EASILY used the $300 to purchase myself a phone in time to keep receiving the services I pay Rogers for. The fact that Rogers and nobody else on the planet will accept responsibility has caused me to ONLY BLAME MYSELF for inviting these scam artists into my life to cause a great deal of stress financially and otherwise. I will never purchase another warranty as long as I live and I will not be satisfied until I am compensated for the damages I suffered and until all parties involved accept responsibility for their part in this. Also, please note that even though this check was supposedly mailed out a week ago I still HAVE NOT RECEIVED it. I was promised a replacement phone or a check in 2 BUSINESS DAYS and it has been just about 2 MONTHS. Completely unacceptable to say the least!! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It is unfortunate that it took months of unanswered phone calls, a complaint to the RevDex.com and forms to the Suffolk County district attorney Thank you to the Revdex.com for finally getting this company to send the check that was owed Sincerely, [redacted]

check# [redacted] for $was mailed 3/*/

Check # [redacted] issued in the amount of $and I have refunded the customers $deductible back to the customer

check # [redacted] for $sent via USPS from our ** offices

check # [redacted] for $650.00 was mailed out of our [redacted] offices on 3/*/14

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Received the same email as before that they are working on issuing a check. The status check page they have for my complaint says it was open and the closed in 5 days. Feb ***. STILL nothing In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: /> I was contacted today to advise that my complaint (ID [redacted] ) filed with Revdex.com on March *, has been closed I was contacted to advise that the business had agreed to resolve the complaint by issuing a check for $and mailing it out of their [redacted] offices on March *, I decided to wait and see if the check actually arrived before advising that the complaint was resolved satisfactorily Unfortunately the check never arrived Could you please keep this complaint open until the check arrives because this was part of the problem before, that when you ask the business they claim the check has been issued but then it never actually appears Please advise if you are able to keep the complaint open and contact the business again as it's now been days since they claim the check was mailed and it would have arrived by now Thanks very much for your assistance Sincerely, [redacted] ***

showing phone delivered 5/ [redacted] and no issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I have not received my check or any contact from the company that I filed the claim againstI am worried about this issue and would like it solved immediatelyThank you so very much for all of your time and helpIt is greatly appreciated! [redacted] our Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted]

Check # [redacted] for $was mailed out on

Check was sent from [redacted] offices through USPS with no tracking

check # [redacted] for $sent