Global Warranty Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your answer here] How come my claim is taking so long while other claims seem to be resolved faster? I would like a refund of my deposit or a portion thereof as compensation for me waiting and having to continue to pay for my cellphone bill without ability to use it for the last monthsI have now paid out of pocket for a new cell phonemonths is a long time to be waiting for something when I was promised it would only take a week In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The $is a hold till the broken phone is received I do not show that we have received the broken phone If the customer sent the broken in already please provide tracking so I can validate and get the hold refunded

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not get my cheque and I can't be patient anymore as its been over half a year In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

check # [redacted] in the amount of $was mailed out on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did receive my $check today214, but only due to someone from [redacted] who had called their companyMy initial complaint was for Global but it went to [redacted] who had nothing to do with the complaint, but they helped me out anywaySo please do not send anymore letters to [redacted] As for Global, I feel that they also owe me a $check for my credit that was charged because they never sent me my check to send them the broken phone, which I was still able to use, but didn't have another phoneWith that credit card charge I had no money on my credit line and I had to borrow money to pay itI expect Global to also send me a $check for the financial problems they put me threwI would like you(Revdex.com) to help me resolve the other half of my problemThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Please provide the wireless #, claim file #, or contract number so I can research

check # [redacted] for $sent 7/*/

check # [redacted] for $sent out of our [redacted] offices on via USPS

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolutionIf this is regarding a check that was accepted in lieu of a replacement phone GWG will make sure to fulfill all claims However due to unexpected factors there has been a delay in our claims process Please continue to be patient and we will be in touch as soon as we have resolution GWG appreciates your business and patience as we continue to work through these issues

Check # [redacted] for $sent from out [redacted] offices

Please provide wireless number or claim file number

check #*** for $was sent from our [redacted] office on

Revdex.com:At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted] .Sincerely, [redacted]

check # [redacted] for $was mailed out of our [redacted] office

I have refunded the deductible of $for the inconveniences you have experienced

check # [redacted] for $sent via USPS from NY office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Check # [redacted] issued in the amount of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: I figured out that the charges are coming from Verizon Wireless Zone in [redacted] , ** I spoke to a customer service rep there named [redacted] on concerning the payments I made for insurance for Novand DecHe stated that their are different systems for Global Warranty Group and that they are probably looking in the old system and not the new system for my payments He stated that their phone number- ###-###-#### was showing up on my bank statement because that is what Global Warranty Group designatedI was charged $for lines in Novand Decfor an insurance contract that ended on Oct**, The payments were taken out of my checking account for a contract that was no longer validWhen Verizon Wireless Zone makes the debit from a customer's checking account for phone insurance, is the payment for insurance sent directly to Global Warranty Group? Verizon Wireless Zone in [redacted] , **was charging me for lines, Novand Decfor phone insurance through Global Warranty Group, how come Global Warranty Group has no records of these payment if they were debited from my checking account? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

GWG did not have inventory of the customer's phone one contract so rather than offer a check for the retail value we reached out to the customer's dealer We R Wireless and asked them to provide a BRAND New phone to the customer in store We sent the Purchase Order # [redacted] on It was GWG's understanding that We R Wireless was going to reach out to the customer when the phone was ready for pick up The customer called on The claim was cancelled and refunded the hold and deductible at that time It does take 3-business days to reflect on the customer's account GWG only gets a portion of the $ that is paid up front for the cost of the plan All refunds for prepaid contracts have to be done by dealers who keep most of the money