Global Warranty Group

UPS Tracking [redacted] showing delivered on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business charged me a deductible of $on 12/*/and had use of that money for over three months before finally making payment on our warranty/insurance claim The business only made that payment after I continually made complaints directly to it, after it repeatedly assured us the payment would be made, and only after I filed complaints against it with the Revdex.com and the New York State Deptof Financial Services Such behavior by a warranty/insurance company should be investigated thoroughly in my opinion, as I've seen there have been multiple other complaints against it of a similar nature As far as my particular complaint is concerned, I believe I also should be refunded my $deductible payment due to the business's use of that money for over three months before it made payment on my claim, and for the undue time and aggravation I had to suffer dealing with it during that period In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) On I received and deposited my $check from Global Warranty GroupThis was the most important part of my requested resolution and it has been resolved 2) I never received a call with the status although I was told on several occasions I would receive one 3) I have not received any apology from Global Warranty Group 4) My request for my deductible to be refunded has not been addressed 5) I think I am at least due an apology for the Global Warranty Group's failing to adhere to their promises under the insurance/warranty providedGlobal Warranty Group never contacted me once throughout the entire claims processThis matter was NOT resolved in a reasonable or timely fashionHad I not had the funds to purchase a new phone outright, I would have been without a phone from January [redacted] to March [redacted] - ALMOST MONTHS In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There are claims by myself and my boyfriend for different phones through this companyOne for a claim from December **, (samsung galaxay S3) offered a check for $on December **, 2013, which I acceptedHave been waiting ever since for that checkThe check has not come and it has been escalated and not dealt with to my satisfactionHave not been able to replace the first phone because of it Now there is a second claim (the one to which they are referring to) for a samsung Galaxy S4, and a check was offered (as stated by GWB) for $and I accepted it (albeit unwillingly) as the first check has not come yet from December I should be receiving a check from over 2-1/months ago for $(to which there was no mention) and another check that was just offered last week (February **, 2014) in the amount of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is and I have not received a check yet I would expect checks for $as I have made claims In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: GWG never fulfilled their end of the insurance policy They blame We R Wireless and We R Wireless blames them----GWG should not be selling insurance policies and collecting premiums if they can't fulfill claims In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Phone was sent on 2/*/ups tracking [redacted] delivered on 2/* I have refunded the $deductible back to the customer for the issues she has experienced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have read and reviewed the response from Global Warranty Group regarding the check issued and amount We have received no such check They informed us that we would have the check in our possession within 7-business days from 1-**- Ten business days from 1-**-is 2-**- In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Todd Keetch

Revdex.com: I have reviewed the response made by the business(GW) in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to me I prefer to deal with [redacted] at Global Warranty from here on out because I am not impressed with the Revdex.com and it's representatives [redacted] at GW Group has been MORE THAN HELPFUL with the case and very nice and we have kept in contact I am currently having a health problem and am in a castThere is NO MORE PAPERWORK TO GIVE ANYONE...When GW gets there money back, I will get mine The matter has not been resolved, but I am dealing directly with GWThrough some of ***'s research she found that the check fraud that occurred was our checking account but under the name ***, not [redacted] [redacted] has been investigating more into the matter and I do not wish to deal with Revdex.com I WILL, HOWEVER, LET YOU KNOW WHEN THIS MATTER IS RESOLVED Sincerely, [redacted]

Check # [redacted] was sent out on 1/*/for $700.00, I have also refunded your deductible of $back to your credit card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: /> Like I sent you the msg below last mar.,***, I waited the check till last friday, then I called them up to know where they sent it tosince they'd sent the cell phone to wrong place at first claim I wanted to make sure this time but, again, the call center agent said they couldn't know the addr but someone in accelation team would call me on monday or tuesday, but as I expected, they did not call me till now I hope you should not just resolve the claim at this point, can you please wait a bit more till I actually receive the check ?? I'll make sure to send you e-mail as soon as I receive the check ? Sincerely, [redacted] ***

If customer has still not received the check please advise and I will put a stop payment on that check and issue a new check this time with tracking

please provide the claim file number or wireless number for the claim so I may follow up on this

check # [redacted] for $was sent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI received the cheque todayThanks Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because That is all fine and good although I believe that the credit card I paid the deductible fee on months ago had been compromised and replaced with a different card, so I'm not exactly sure how that would work out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: /> My has not been put back on my credit card like promisedSincerely, [redacted]

check documents were processed and sent to accounting We will continue to follow up with accounting for status

RevDex.com: Thank you. Yes I received as new... phone from my dealer after this company dragged their feet and after I made this complaint and a complaint to the attorney general of new York. It was also resolved after I mentioned getting an attorney of my own. Thank you for your help. This issue should have never gotten this far in the first place. I hope others do not have to go through this like me. I will never do business with this company again after my contract is up. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]