Global Warranty Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:[Being asked to be patient as I wait for a cheque that was supposed to be issued to me weeks from my claim date, which was many months ago, is not a resolutionIt is unacceptable that the warranty service I paid for didn't hesitate to charge me a deductable as soon as I made my claim and has failed to follow though on their payment] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] cell phone number is: ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, my complaint, ID [redacted] regarding Global Warranty Group, LLC has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Customer called us on which was done and the hold and deductible were refunded back to the customer Just some information regarding inventory of the iPhone devices When Apple released the 5c and 5s in September of they stopped manufacturing the iPhone Once the current stock was depleted GWG went to Apple and asked if we could purchased the 5c and 5s devices for our customers however they refused Because of that we only had the option of offering checks for the value of the phones Our current accounting set up in not equipped to handle the vast amount of checks that we had due to Apple's decision

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While my level of trust in this company is extremely low, I will take the confirmation of check shipment at face value I expect I should receive it within a week, otherwise I will need to re-file a complaint It is utterly absurd that after all the hours wasted with the companies customer service center all it really takes is one complaint to the Revdex.com to get action Thank you very much Revdex.com Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no actual solution to my issue but rather a generic response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

check # [redacted] for $and check # [redacted] for $were mailed out of our NY offices on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved /> Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved [Your Answer Here] I requested my $deductible to be refundedThere is no reason why it should have taken months for this issue to be resolved when I was guaranteed payment within 4-weeksAdditionally, action was taken ONLY after formal complaint through the Revdex.comI was totally inconvenienced and will only regain respect for the company and consider the dispute rectified once the deductible is refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved /> Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Here is the information requested by the business: Phone number associated with the claim: ###-###-#### Claim# [redacted] Name on the account: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

check # [redacted] for $was mailed out of our [redacted] office on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been promised a full refund of the $deductible from GWG that I requested in my initial complaintThis deductible was processed promptly by GWG at the start of my claim, and a full refund is a reasonable request due to the length of time that it has taken for my claim to be settledI also want to advise that I have been reminded that the accounting department informed me that I would receive the $cheque within 6-weeks (not days that I had mistakenly reported in my initial complaint) from the date the accounting department called me to offer money instead of a replacement phoneI began making numerous calls to the claims & customer service department around to week from receiving that call, but was unable to get any direct response from the escalation or accounting department on the status of my claimThis can be confirmed by the notes on my claim file that were documented by the claims departmentThe request for reimbursement is for compensation for a very unsettling claims process, one that was much longer then I was lead to expect by GWG Sincerely, [redacted] ***

check # [redacted] for $was mailed out of our ** offices on 3/*/

check # [redacted] for $sent 7/ [redacted] via USPS from our [redacted] office

On GWG received a fax from the customer's Wireless Dealer to cancel the claim which was done The hold and deductible were refunded back to the customers credit card that day

Revdex.com: P I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The "delay" identified in processing has been going on for over months nowThere is no excuse for such a delay when the point of the obtaining such a warranty is to assist immediately in replacing the missing itemAssuming GWG is I'm fact solvent, it should desist with the delay tactics and make good on its financial commitments! Writing a cheque can be done manually (I'll come and show them how)One can only assume they have no intention to payI would like the Revdex.com to continue to assist In overcoming these weak and entirely unreasonable excusesHow long can this company continue with the delay tactics in Al good conscience? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] ? my response to the question from global warranty group is [redacted] When they pull up my account they will be able to verify my claim, the dates, and my dissatisfaction with this entire matter Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They gave me the exact same answer as beforethat my claim is being looked at and reviewed and will be resolved I don't understand how hard it is to find a check and check the accounts to make sure that it was not cashed and re-issue a new one I don't feel this company has addressed my issue in any way All they did was skirt around the fact that they have taken almost MONTHS to pay me for a replacement phone What is the statute of limitations on an insurance claim of this kind??? Exactly how long am I supposed to wait for them to organize themselves better??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved May I please know who to contact in case I do not receive the mentioned check and credit? Sincerely, [redacted] ***