Global Warranty Group

Review: I purchased Global Warranty through Verizon wireless when purchasing a cell phone for my daughter. My daughter lost her cell phone over the holiday and I called Global Warranty wireless protection program that advertises "our claims department will make every effort ot process your claim expeditiously to ensure rapid shipment of a replacement phone," "30 day waiting period," and other quotes. They asked for a police report in order to start the claim process, so I obtained a police report on 1/*/14 which I faxed over that afternoon. Since 1/*/14 I have made multiple phone calls because I have never heard back from them. The first 2 or 3 calls informed me that the "claim was processing and they were waiting to hear from them." Finally on 2/**/14 I started to document the phone calls and who I was speaking with in order to try to get this resolved. In one of my multiple phone calls I spoke to [redacted], unsure of date, who informed me the "check was processing." On 2/**/14 I was once again informed by someone that the "check was processing" and asked to speak to a supervisor. I spoke with [redacted] who I informed I was filing a complaint, and he wasnt sure why I had not heard from them, nor why it is showing "check is processing," but he would send a message to claims to inform them that I once again placed a call and have not received a check or a phone. I informed [redacted] that Verizon had informed us that they could of replace the phone with a 5C and not sure why they werent doing that, and he mentioned he would make a note of it. [redacted] took down my cell number and said I would get a phone call in 2 days with the status of the phone or check. On 2/**/14 I have still not received a phone or a phone call, so I once again called and spoke with [redacted] who was aware of my phone calls from messages posted on the claim and said he was not sure why I hadnt received a phone call either but would send another message. I verbalized my frustruation and the fact that I paid for the service and their advertisement is not the service they are providing. If I had not paid for the service or had missed payment they I would not have been able to replace the phone and this process has take 2 months and we have not received anything yet.Desired Settlement: I would like a rerfund check or NEW upgraded cell phone and would like to have the services that they "advertise" free of charge at least for the amount of time I was asked to wait because it is "still processing."

Business

Response:

check#[redacted] for $550 was mailed out of our ** offices today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On January [redacted], 2014 I filed an insurance claim with the Global Warranty Group due to a broken cell phone. They informed me they did not have a replacement cell phone for me, and would instead be sending me a check for $600. Two months later, I have not received the check, and their website lists my claim as "closed." I have called customer service on seven occasions, and each time I am told that the check is processing and that there is nothing they can do but send an "expedite" request to the accounting department. I am also told I will receive a call back within 48 hours to update my status. At no point have I received a call back; instead, I am forced to call again every week or two, with the same result occurring each time. I am also told that the customer service agent has no [redacted] and no contact with the accounting department.

Researching my plight, I found a "Ripoff Report" that had 19 listings for Global Warranty Group, all with the same complaint as mine and many occurring during the same time period. Some are convinced this company is a scam. All the complaints are responded to by a customer service representative from GWG, requesting the complainer call or email customer service.Desired Settlement: Either send me a replacement phone (which is what the contract promised) or send me the check. IMMEDIATELY.

Business

Response:

check #[redacted] for $600 sent 3/**/14 from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12/*/12, I purchased a 24 month insurance policy underwritten by Global Warranty Group for my iPhone 5. The policy was $179.99 and I purchased it at United Telecom, a Verizon Wireless premium dealer, at [redacted] (###-###-####). On 12/**/2013, I lost the iPhone 5 that was insured by the aforementioned policy. On 12/**/2013, I contacted Global Warranty Group to file a claim; they took all of my information and told me that I had to get a police report, which I did and I sent it to them. They charged my credit card $179.99 for a deductible. They told me they would ship out a replacement phone. When I called to check the status a couple days later, they told me they couldn't replace the phone because the iPhone 5 is no longer made, so they would instead send me a check for $650.00 that I could put towards the cost of a replacement phone. Today is 4/**/14, 115 days after I filed the claim and they charged my deductible, and I still don't have the $650 replacement check. I have called over 10 times to obtain the status of my check, talk to a manager, and all they can tell me is that the check is still processing; also every time, they mention that they are going to send it to the escalations team and someone from there will contact me within 2 business days. I never had anyone call me back from the escalations team. After one call, I did get an email on March ** from [redacted] on the escalations team stating they are working to process my check, but when you try to reply to the email, it comes back as undeliverable. [redacted] at the United Telecom Verizon store (where I purchased the phone) has tried calling the dealer number on my behalf twice ([redacted] told me that he's had the same problem with GWG with 3 other customers who have reached out to him for help getting their checks) but he was not able to get anywhere.Desired Settlement: I paid $179.99 for a policy, I paid a $179.00 deductible and I want the money that I'm due per the insurance contract - $650.00 toward the cost of a replacement phone. I contacted my credit card company 4/**/14 to attempt to chargeback the $179.00 deductible and 50% of the policy cost because I'm just assuming that I won't see a dime back from GWG.

Business

Response:

check #[redacted] for $650.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I originally purchased my warranty through a company called Ensquared phone insurance, in which I purchased a two year smartphone insurance. I am nearing the end of the two year contract, and accidentally broke my phone. I decided to use the insurance to get a phone replacement. I called and found out that Ensquared went out of business, but that the insurance company that backed Ensquared (Global Warranty Group) was still honoring some warranties purchased through Ensquared. My warranty was honored and I was told to ship my phone using the pre-paid label that was sent to me through email on March [redacted]. I promptly sent my phone and it was received by Global Warranty Group's claim department. I received the following email message 13 days ago (April [redacted])

"Dear [redacted] ,

Thank you for choosing The Wireless Protection Program. We are pleased to inform you the deductible for your Broken cell phone claim has been approved and completed.

Your credit card was processed on 4/*/2014 and a charge of $75.00 was placed on your credit card from Global Warranty Group.

Shortly, you will be receiving an additional email containing the shipment tracking information for this cell phone.

The Wireless Protection Program Claims Department

Please do not respond to this email as this email box is not monitored."

My phone, after 13 days, has still not shipped. I have received no email updates, and upon calling four times in the past two weeks, no action has been taken to get my phone delivered to me. I am currently using an old phone that is also malfunctioning, and I do not want to deal with people at the claims department any more. Every time I call, I am told the same exact thing. Conversation consistently goes as follows: After not being able to find me in their system, due to having the wrong phone number for me, I ask them to update the phone number. The customer service person ensures me that the number has been updated and that this claim will be escalated and I will receive a phone call and a tracking number. So far I have had this same exact conversation three times. Once last Friday, once yesterday and once today. I still have not received any updates or tracking information. I was told that there is no [redacted] or supervisor I can speak to about this matter, and that I just have to wait til the phone ships. I believe that this is an abuse and the lack of service that is being provided is completely unacceptable. I would appreciate anything that the Revdex.com can do to fix this situation.Desired Settlement: I would like my phone replacement shipped out immediately, and if they cannot get me the phone replacement in a timely manner, I would like a check for the full value of the phone at the time the insurance policy effective date (9/*/12).

Business

Response:

UPS tracking [redacted] shows that replacement device was delivered to the customer on 4/**/14. If you have not received this please contact us so we can file investigation with UPS and get your a different phone shipped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased the warranty program when purchasing the phone from [redacted] distributor at Fremont about an year and half ago. We never had any claims on that phone. Then we realized that we did not We purchased warranty program on one of our other phones. About 2 months after that we filed a claim as the screen had cracked upon fall. We filed a claim with the Warranty group for a replacement phone. Claim Rep informed us after few days that they did not have the model and so they would be sending us a check to purchase a new phone. And that we had 2-3 weeks to return the old phone from when the check was issued. they never sent the check and at the end of 2nd or 3rd week when we called to find out if the check was mailed out or not, the claim rep kept saying they do not know and they would escalate the claim. And that they would put a stop on their end to not charge the penalty of $391 for not returning the old phone. After 2 weeks of not receiving the check when we called again as we had been charged 2 amounts of $301 and $90 on our Visa Credit card, the claim rep said they didnt know if the check was issued and we got angry with them for not giving us right info and escalating for no result and charging us penalty. the claim [redacted] kept saying they will escalate the issue and that they didnt know if the check was issued or not. We disputed the charges with our Credit Card company VIsa and they issued a temporary credit. And then we called to cancel our accounts with them, the cust service rep asked us to send email and we did but havent heard from them yet. They still dont seem to have any information and refuse to give us information on our claim status or even account closure and credit card charges refund.Desired Settlement: We would like to cancel both of our warranty programs with this company and would like them to refund our charges of $301 and $90 and close our accounts. We also want others to be cautious of these scams.

Business

Response:

I apologize when we cancelled your claim we should have refunded the hold and the deductible for you. I have refunded both the $301 and $90 today 4/*/14 but it can take 3-5 business days to show on your end. I apologize for the issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[

the business had agreed to refund the money $391 on the 4/**/14 allowing for 4-5 business days for credit. But we still havent seen a credit to our credit card account.

?

Sincerely,

Business

Response:

I have verified with our accounting department that the credits were issued or refunded back to the card ending in [redacted]on 4/**/14 with no errors. Please have his bank dispute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Credit card company dug into it and confirmed they have received the credit and applied it to internal accounting since they already issued me a credit.

Sincerely,

Review: I purchased two Apple iPhone 4S's at a local Verizon store last year. In addition, we purchased warranties. Last Fall, my phone was broken. They did replace that phone as promised, quickly and efficiently.

However, the replacement phone was defective. They then promised to replace that phone, then they couldn't find a replacement and would send a check to settle the claim. Then approximately 4 weeks later they sent a message saying they were sending a phone again. When contacted about this, they said no they were sending a check; "it was being processed". Contacted them again (now at approximately 4 months since the problem with the replacement phone began) to ask when this check or phone would arrive. They say "it is being worked on", and no, they can't provide a date or a name of anyone to contact about this. "our management is certainly working on this; I see many notes in your file!" they tell me. But I still have no settlement.

Online, I have found terrible [redacted] reviews, as well as this page full of people waiting months for refunds that apparently never come. See: [redacted]Desired Settlement: Provide a date when I can expect this claim to be settled, and then live up to that date. Provide a single POC who has authority within the company to cause action to occur.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I signed up for a new phone and contract with [redacted] they offered a third party warranty option. I purchased a 2yr warranty for my LG G2 cell phone on November **, 2013 from Global Warranty Group, Wireless Protection Program Association, the cost was 129.00. On February **,2014 I called to file a claim because I dropped the phone and broke the screen. A new phone was to be delivered within 3-5 business days. I paid 100.00 deductible with my [redacted] rebate card to ensure I would send my broken phone back. A few days later I received a call to say they didn't have anymore G2 phones so they would be issuing a check for 550.00. The check was to be sent out within 3-5 business days. It is now 6 months later and no one seems to have any information.Desired Settlement: I would like to receive my refund check as soon as possible.

Business

Response:

check #[redacted] for $550.00 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Been phoning these people since Jan.*-2014.They told me they didn't have a replacement phone so they would send me a cheque instead.I sent the phone in but have yet to receive my cheque.I phoned many times but all they say is your cheque will be sent out and someone will contact me in 48 hours.I been told this 4 times and again today april *-2014.I know no one will call.I was also told that all cheques will be sent out by the end of march.Of course that didn't happen.Today they said they didn't know when my cheque will be sent out.All I want to know is will I get my cheque and when? Is that so hard.Desired Settlement: DesiredSettlementID: Refund

My cheque asap.

Business

Response:

check #[redacted] for $578.00 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

[redacted],Thank you for all that you did for me.I finally received a cheque.God bless you.[redacted]

Sincerely,

Review: I called in September to talk about my claim. Not having the current means to place a the hold on my credit card and desire to talk it out with my partner, I waited to proceed with my claim. October [redacted] I called and proceeded with placing a hold on my card so they could send me my replacement phone. The representative I talked to said I would receive my phone in 2-3 business days. Saturday I called about my tracking number as I never received one my email, and the website [redacted] says there is no tracking number and the item has not been shipped. The gentlemen said he would forward it to escalations and I would receive my tracking number the next business day. Today, October ** , I called and they are still waiting on this from the vendor.

This is causing me a great amount of grief as I need my cellular phone for work purposes, and I am paying for a cell phone plan I am not using.Desired Settlement: I am looking for a refund in my deductible, hold and a replacement phone as soon as possible.

Business

Response:

I do show that this claim was approved on 10/**/13 however we were able to order it from the Cellcom wireless today. I have refunded your deductible of $95 which you should see within the next 3-5 business days. The phone will be pick up at the Cellcom dealer and I will get that location for you asap.

Review: In July, I purchased an iphone through a wireless zone. The wireless zone offered 2 insurance plans and I choose the insurance plan through global warranty group (GWG). It was a 2 yr insurance plan where I paid up front.

In October, I filed a claim because the camera on my phone was broken. When I called I paid the deductible for a new iphone. I believe it was around $180. I soon received a replacement iphone, but when trying to activate it, it wouldn't. I spent a lot of time trying to activate it and GWG said that they would send a new iphone once they received the one they sent to me back. From the day they sent the first iphone to me, I had 30 days to return my broken iphone, even if I didn't have a replacement. With the mailing of the first iphone, me trying to activate it, me mailing it back, and then GWG getting a new iphone to me (never happened), it exceeded the 30 days. But why would I send my broken iphone to them before I got the replacement that cost me $180? Since there was no replacement, I didn't send my broken iphone back and so they put a hold on my credit card for $450 I believe, which they eventually charged me.

Well, at the end of November, they called me and said that they didn't have anymore iphones and that they would be sending me a check for $650 to buy one on my own. They didn't even process the check until a week into December. I called them again on December **, 2014 and they said that it takes 4 weeks to process the check and that since the process started the first week in December, I should get the check the first week of January. I still have not received a check.

This is getting ridiculous. I will call them again today, but all they say is that they are new to sending checks. This is now a 3+ month claim and I still have a broken phone, I paid for the new one, they went and charged my credit card because I haven't returned the broken iphone with no replacement and I still continue to pay my phone bill every month on a broken iphone. I have not read one good thing about this company online and I am shocked that wireless zone would even do business with this company. I found so many complaints online and even on their facebook page. No one is happy. Not one good review. I don't understand how they are rated well on the Revdex.com site either. I see you have dealt with many complaints as well.Desired Settlement: I want a new iphone and if I can't get that, a check to buy a new phone to what my iphone is worth new. I want to be credited the hold amount that they eventually charged my credit card and the interest I was charged because I couldn't afford to pay that charge that shouldn't of even happened. I have done everything right here. I bought insurance, I paid insurance, I filed a claim, I paid the deductible, I waited for my replacement that was broken that was actually, I sent that phone back, I didn't send my original phone back because I didn't have a replacement. And all they did was charge me more money and never delivered their promises. I bought insurance for a reason and I am not getting what I want and I am being charged more and more money.

Business

Response:

Check [redacted] for $650.00 was sent to customer on 1/**/14 through USPS from our ** office. Also the deductible of $179 was refunded back to the customer for you.

Review: I bought a phone and had this group for insurance my phone broke which was a Samsung galaxy and they shipped me a new one and it was stratosphere Samsung , it never worked right I called and they tried to fix it , told me to try and see if it fixed I called them back December ** or Dec, ** 2013 the guy I talked to said we will over night a new phone and you will receive a new phone tomorrow well I waiting till Jan. [redacted]called them they said give a few days because of holiday so I gave them to the [redacted] of Jan, never received it , I called and the lady I talked to said you should receive it tomorrow if not call so I had to call them again because I didn't receive the phone . when I talked to a lady she said I'm letting you know its not shipped out we don't know why it wasn't .I asked to talk to [redacted] she said they wont be able to help me. I asked her who can she said to e-mail customer service so I did and never received a email back , so next day called again and no one knows why the phone wasn't shipped out , and they wouldn't give me a [redacted] so I could find out whats going on . And wouldn't give me a number to anyone that could help me .I called them every day for the last 11 days ! still don,t know anything.Desired Settlement: To receive a phone and someone to call me and explain to me what is going on and why it is taking so long to get my phone !

Business

Response:

Customer received 2nd replacement device on 1/**/14. We have attempted contact the customer to ensure all is well but left a voicemail for her. I have also refunded $90 deductible back to the customer which they can see is 3-5 days

Review: I purchased the wireless protection insurance for my cell phone through them. I filed a claim with them back in September 2013. They charged me the deductible + the $381 for going ahead to process my claim immediately, rather than waiting for my phone to be sent in. I sent my damaged phone in to them, and they refunded the $381 hold they had placed on my credit card once they received it.

I was told back at the start of October that they did not have a replacement phone to provide to me, so they would instead just issue me a $650 cheque for the retail value of my phone at that time. I was instructed by them to go out and buy a new phone.

In November I called in to request the status of my cheque, they told me there was no update in the system, that they are backlogged in the accounting department and that it is taking 6-8 weeks to process them. I was promised a call back from their escalation department within 24-48 business hours, which never happened.

In December, I called in for another update, and I was provided a similar response to the one I was given in November. Once again, nobody called me back from the escalation department.

In the beginning of January, I called in for another update. The representative on the phone advised there were no further updates they could provide me with and that someone from the escalation department would contact me within 24-48 hours. Once again, no call back.

I called this morning, and was given another response similar to every time I call. Once again, I have been told that I will receive a call back from their escalation team. I doubt this will happen. And that is why I am filing this complaint.

I am sick and tired of calling them without any updates, I have had to shell out the money for a new phone out of my pocket. I don't know what to do from here.

I am unsure of the exact dates of my calls that I have listed on the following page. I am also unsure of my initiial purchase price, I would have to look this up. but I was promised a cheque for $650 for replacement of my phone. I purchased the warranty through an independent retailer here in [redacted] called Kinetic wireless.Desired Settlement: All I would like is for them to honor the warranty that I purchased. Initially, I wanted a replacement phone, but then went out and paid for a new one out of my pocket. I was promised a cheque for $650 at the end of September/beginning of October, it is now nearly the end of January.

Business

Response:

check#[redacted] for $650.00 was mailed out of our ** office on 1/**/14

Review: I purchased Insurance through this Wireless Protection Plan for my cell phone in Dec 2012 , I paid 99.00 for 2 year contract to replace a phone for any reason, , and on 2/*/14 my phone stopped working , I called paid and additional 90.00 for the "deductible" . they sent me a replacement phone on 2/*/13 but this phone was broken also. I have been calling the company every [redacted] day since 2/*/14 and still have no replacement phone. I keep getting the runaround and I am afraid they may charge me additional 300.00 because I have not returned the broken phone. They have told me prior to hold both phones until I receive a working phone. Today I just received an email stating they mailed me a phone on 2/*/14!! And sent the tracking number stating that I have rec'd the phone!! That was the broken phone and I have been fighting with them since. I feel they are scamming me and am concerned about the 300.00 because they now have my credit card .They originally told me not to return anything until I receive a working phone . They state 48 hours to receive a new device. I still do not have a working phone , Can you please help me.

thank you

[redacted]'Desired Settlement: I would like my replacement phone, to be credited the 90.00 deductible and even the 99.00 for the purchase of the plan because I would never use them again, so total amt credit 189.00 and a replacement phone. Thank you

Business

Response:

We apologize for the delay and inconvenience. I have sent over an order to have your WE R Wireless dealer where you purchased the phone so they can provide you with a BRAND NEW phone and bill us for that phone. I show the closest location to you would be the location at below

Phone number: ###-###-####

Review: Cellular phone insurance through this company. Filed a claim for replacement of a broken phone on 2-*-14. They secured $100 for my replacement cost and put a hold on bank account for $275 in addition they were to overnight new phone and when we returned the broken phone they would credit back the $275. Received a call 2 days later they could not replace the phone and there were no comparable phones so they would send a check for $600 -their perceived value of the phone-and we would need to buy a new phone. I was then told I would receive an email with the return information of the old phone. I have called 16 times since. I still do not have a check. I received the email with the return info on 2-**. We had to purchase a phone because it is our only source of communication and I have 2. Children. The phone was $700 for an exact replacement. They still have my $100 and $275. So they have $975 of my money tied up. In addition I have lost other money because of late fees etc since I do not have the money for the phone. The promised overnight replacement service has not been honored. In addition I have been promised return calls from the claims division and have never heard back.Desired Settlement: Any help you can give to process the money owed to us would be helpful

Business

Response:

check#[redacted] for $600 sent 3/*/14

Review: Hello Revdex.com I am very frustrated as I have been waiting for weeks on weeks and have been promised by Global Warranty Group that my $700 phone replacement is coming in the mail. I put in my claim in on January *, 2014 and it is now March *. This is ridiculous I have called in more than 6 times and there customer service says that there accounting department has the check and we are processing it. It has been 2 months and I still have not received a tracking number. I feel like an it that can keep calling everyday over and over to get my claim through. I have a 5 month old son and run two businesses I don't have time for this [redacted] This situation make me frustrated that large corporate companies work with these it. The BASICS I learned is business school is not to treat your customers like this. If I do not get a resolution through here I will be telling as many people I know how much of a SCAM Global Warranty group. Its unfortunate because in the past I used them and had no problem. They are going in the wrong direction and need a better leader.Desired Settlement: The business should apologize and provide my $700 and my $130 deposit. I'm so angry that they keep telling me that they will look into it and nothing is happening. I'm a reasonable person but money is tight with my new born and this situation is frustrating me more everyday.

Business

Response:

check #[redacted] for $700.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello Revdex.com they mentioned in this response that the check was mailed out on March **, 2014. I was told that the check was mailed out months ago and now they are saying that this check was mailed out this week. What is going on here. Either someone is not doing there job or someone is lying to me.

I still have not received my check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If customer does not receive the check by 3/** please let us know so we cancel that check and send another check with tracking

Review: I have purchased a extended warranty from Global Warranty Group. My phone had a cracked screen where I paid a deductable to have my phone fixed. I sent my damage phone after paying the deductable. The claim was open on January **, 2014. I received a call from this company who advised me that they cannot replace the phone but will send me a cheque of over $600 to cover the cost of the phone. I have contacted the company over 6 times to ask where my refund is. The customer service representative indicated that someone from their accounting department will contact me in 24 hours. I contacted them 6 times and each and every time I have been told to wait 24 hours. Nobody has returned my call. When I call back they repeat the same thing over and over. It is now March **, 2014 and I have still not received my refund for my phone. This company has given me the run around over and over with no solution.

Product_Or_Service: Other /samsung galaxy note 2/

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like a full refund for my phone as a deductable was already paid.

Business

Response:

check #[redacted] for $630.00 was mailed 3/**/14 from our [redacted] offices

Review: on February [redacted], 2014 I sent a complaint email to "global warranty group" concerning phones being received from the company not being in great working order, I received an email a couple days later that a phone would be sent to me to replace the problematic one I had received. about a week after that which is now 2 weeks after the initial complaint I received a voice mail stating that no phones similar to mine were available and an offer was given to me which was for a check of $300.00 to be sent to me, which was the estimated value of the phone. in late February early March I made a follow up phone call to the company regarding the $300.00 check I hadn't received yet. I was told the finance department was processing it and that the claim would be sent out relatively shortly. it is now April [redacted], about a month later and still have heard nothing back from the company as well as no check, when I called the company today I was told the exact same thing as a month later, there was no [redacted] I could talk to and basically the only thing he can do was an escalation report.Desired Settlement: $300.00USC

Business

Response:

check #[redacted] for $400 sent 4/*/14

Review: 6month ago, I lost my phone accidently. So,I claimed that I lost my phone and this company said they would send a $480 check as soon as possible. , we have been calling them several times because the check did not arrive. However, every time we called, they told us the check would arrive in about 3-4 days, but it didn't arrive evertime.Desired Settlement: $480 check

Business

Response:

check #[redacted] for $475.00 sent 4/**/14

Review: I have paid for warranty on purchase date of a cell phone. Had to file a claim contacted the third-party warranty provider they accepted my claim with Drew $95 from my credit card for the deductible of the claim. For a month and a half there has been no contact from them to me which I have Asfoor on a numerous times when I have called in to find out updates on the claim. All the third-party can tell me is that they have no updates and a check will be sent out I have asked for them to contact me and they have not contacted me wants to give me any updates it's always been me contacting them and they cannot even inform me of when a check to be issued a check has to be issued because they cannot provide me with a replacement phone.Desired Settlement: I would like the company to contact me and either send me a replacement phone or the check that they told me that they're issuing

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: Opened up a file to receive warranty service.

Still did not get anything

Cheque value of approx 600

It's been over 6 months and I want this to be solvedDesired Settlement: 600

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello.

"My name is [redacted] and I still did not receive my cheque. Please assist. I reject the response from the firm."

.

Sincerely,

Business

Response:

check #[redacted] for $525.00 sent 6/**