Global Warranty Group

Review: I had a warranty plan for my Samsung Galaxy S3 from this company that would replace the phone for damages. I opened my claim on May *, 2014 and sent in the phone on May **, 2014. I had to call them to ask about the status of my phone and they said that they had no more Galaxy S3 in stock and would send a cheque of $578. I have escalated the issue to their accounting department and received an email reply on June **, 2014. I then sent an email to that email address on July *, 2014 and have yet to wait for a reply. This is taking far too much time and would like the cheque as soon as possible and a reply on the status of the cheque. The company is able to receive a deductible and a deposit through credit card and also able to put credit into your credit card, but I do not see why they cannot deposit the reimbursement the same way as well.Desired Settlement: Send my promised cheque.

Review: I had purchased a warranty for my samsung2 cell phone from promobility wireless, as an add-on when I purchased my phone from Rogers communications. In October 2013 the phone failed. I contacted the warranty provide (promobility) they instructed me on how and where to send the cell phone. After a two weeks I contacted them to learn the status of the repairs. I was informed at that time the cell phone was non-repairable and a refund cheque of $475 would be issued to me in -6 weeks. As of July 2014 I have contacted promobility every month and told the same answer " we have a large amount of cheques being issued and your refund will be expedited" I have spoken with telephone reps, floor supervisors, managers. All tell me the same thing. [redacted] is the [redacted] and refuses to pay the warranty claims. I have contacted Rogers communications in regard to this matter and they say their hands are tied because promobility is a re-seller. The cell phone involved is a Samsung S2, # ###-###-####, [redacted], track-a-claim number [redacted].

Product_Or_Service: cell phone warranty

Order_Number: [redacted]

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Refund

Refund the specified $475

Review: I had purchased an Iphone 5 through Fido in March 2013. With the phone purchase, I purchased a warranty from GWG (Global Warranty Group Wireless Protection Plan). The Warranty promised that if my phone had any type of damage, if it was stolen, lost, etc I would have to pay a deductible and a brand new phone would be sent in the mail to replace the broken, lost, or stolen phone. This warranty appealed to me so I bought the warranty for $179.00 with the knowledge that if I needed a replacement phone I would have to pay another $179.00 deductible. I lost my phone at the beginning of June 2014. I had called GWG and asked for a replacement. Of course I had to go through the procedure of filing a police report (which I did), then I proceeded to send my $179.00 deductible through money order in the mail. They gave me a claim number to see when my phone would be shipped and when they received my deductible. On July [redacted] 2014 they received my deductible and on the website ([redacted]) I had an alert to contact them. When I contacted GWG they told me that they no longer make Iphone 5's and asked if I would accept a $650.00 cheque in the mail. I accepted. two weeks later I called to see when the cheque would be mailed. They told me they were unaware of this information and that they had to contact their corporate offices to give me a tracking number on the cheques. I called again every couple of days, same responses. The last week I have tried to contact the Canadian lines for GWG (as the main office is in New York) and their websites are completely down, every single one bother Canadian and American. You cannot reach them by phone at all and I have even tried calling the main office in New York and the line just disconnects and goes BEEP BEEP BEEP... I am so frustrated because I put over $300 into this warranty and now I have no phone and $300 out of my pocket!!! I cannot reach GWG AT ALL !Desired Settlement: I hope to either receive my promised cheque of $650.00 or my money back COMPLETELY!

Review: Took out insurance with GWG when I purchased a cell phone. Made a claim in February 2014 when the phone had problems> Was told they could not get me a replacement phone ( I Phone 5) so would I take a cheque instead. I agreed and was told to send them the phone. I was charged $179 deductible and they putt $699 against my credit card until they received my phone. I was refunded the $699 but still have not received my cheque. Have been in touch with them by phone and email at least a couple of times a month but keep getting the run around. Told they are overwhelmed and will be in contact with me when the cheque has been issued. It has been 6 months. I called today and the phones are disconnected. This company is fraudulent.

I am out $179 deductible plus the I Phone they have plus the cost of the policy. That is over $1000.00 !!!Desired Settlement: I wish to receive the refund cheque of $699 I was promised.

Review: I purchased a tablet for my son and the power button broke. I sent the tablet in after making the claim and sent them a copy of the receipt and after sending the copy of the receipt they said I would be issued a check to replace the tablet and then I never heard from them again. I just now found out they went out of business and have no way to either get my broken tablet back or the money to replace it. I know they aren't Revdex.com accredited anymore but I don't know what to do and I was also wondering if there's a class action suit against them or not.Desired Settlement: I either want my money to replace the tablet like promised or send me my sons tablet back plus $50 for repairs to be made and my money for this so called warranty service. Or I want to start a class action suit.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: They took money ($699.99+$179=$878.99 in total cdn funds on 4/**/2014) from my credit card to send us new phone in april/2014 , but they never send us new phone under warranty.

Review: This company provides a warranty for lost or stolen phones. On September **, 2013 I made a claim for a Blackberry 9790 (Claim [redacted]). I was advised that they could not replace the phone as they no longer carried it and they offered me three lower grade models. When I did not agree they "escalated" i.e delayed the matter by another week whereby someone else called and offered me another 3 models which were substandard and I did not agree. The matter was again "escalated" and on September ** Global Warranty Group agreed to issue a replacement cheque in the amount of $649.99 to cover the cost of replacing the phone. I purchased the phone with my own funds on Sept. ** and paid the requisite deductible and despite numerous phone calls to the company I have not received the cheque in the amount of $649.99 that is owing. It has been 4 months since the original claim was made and over 3 months since Global agreed to send a $649.99 cheque to me.Desired Settlement: Check in the amount of $649.99 mailed to me to cover the cost of the phone.

Business

Response:

Check in amount of $650 was sent out of our ** office on 1/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received the Revdex.com automated message which indicates that Global Warranty sent out a cheque on Jan. **. The message requests a response from me as to whether I accept or decline. I cannot respond either way until I actually have the cheque in my possession.

Thank you very much for your efforts on my behalf as I was getting nowhere with them and very frustrated. Once I receive the cheque I will respond to the automated message.

Sincerely,

Review: I contacted Global warranty group to file a claim for my cellphone. They instructed me to send them my damaged phone which I did and they received it November **, 2013. They said they will send me a check instead of replacing my device but no check was delivered to me until now.Desired Settlement: I need them to send me the check immediately so I will be able to replace my damaged phone.

Business

Response:

check #[redacted] for $500 was sent out today 1/**/14. I apologize for the delay

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an extended protection plan through Verizon Wireless Zone with this 3rd party company Global Warranty Group on 2 devices at the time of contract renewal mid 2013. The terms state "replacement phones shipped within 24-48 hours after claims approval". My wife broke the screen on her phone on 12/**/2013, so we immediately submitted a claim. They billed my credit card for the $75 deductible immediately, also put a hold on my card for $250 which was required to expedite the replacement - which would be credited after they received the broken device. A few days after submitting the claim, I called to and was told that they could not find a replacement device, and requested my authorization to receive a check for $625 instead. Since this would mostly cover the replacement cost of a new phone, I accepted and asked them to please expedite. It is now 1/**/2014 and I still do not have a check. They have received the broken device weeks ago. I have called them 10-12 times asking for status and escalation. I have NEVER once received any communication from them by email, phone, or mail. When I call in for status, they tell me that it is in processing and cannot give me any information. When I ask to speak to a [redacted], none is available. I have also gone to the retailer Verizon Wireless Zone for assistance, they also cannot get any update. This service is absolutely horrible. Please help!Desired Settlement: I would like the promised $625 check, refund for 2 devices at $100 each, and refund of my $75 deductible. I will find an alternate company for protection, never want to deal with this company again.

Business

Response:

Check #[redacted] for $625.00 was mailed out on

1/**/2014 and I have refunded the $75 deductible back to the credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

May I please know who to contact in case I do not receive the mentioned check and credit?

Sincerely,

Review: I purchased 1 Year Warranty and paid in full at time of purchase.

I placed my order on the company's website and got my warranty papers emailed. on February **, 2014, I called Ensquared/Global Warranty Group to report that my phone had been overheating and that the device is no longer accepting a charge. I was told that there were no phones available & I agreed to a settlement cheque of the amount $700+ Canadian Dollars. It has now been 2 months and I have no heard or seen anything in regards to this claim. I call at least 3 times /week and get the same answer: "We are processing your cheque and our accounting department is working hard at sending them all out, we have a lot of claims to process and do not know when we will send yours". I asked to speak with superiors, even OOP (office of president) - nobody ever got back to me. In my records I have 14 emails sent-0 replied, 27 calls-0 resolution, 4 escalation requests by the agents-0 call backs. I am without a phone since. Been paying an arm and a leg to my wireless provider for services which I cannot use (and they cannot help me, since this has nothing to do with them)Desired Settlement: I need my cheque. Hands down. I also want my deductible refunded and my 1 year worth of service which I paid out already. The deductible was $95.00, the service for 1 year smartphone insurance was $69.99 - I expect my settlement cheque of $700 + the Deductible & Original Invoice Refunded, for damages caused to me. You are lucky I am not asking back for what my cell provider has been charging me, too!

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not a satisfactory answer. What does it mean?

You are supposed to indemnify me. I paid my premiums, now it's your time to indemnify me in a timely manner. 30 days is timely, this is now on its 3rd month + !!!!

I WANT MY CHEQUE. There is nothing to investigate/research/work. Write the darn cheque and get my issue resolved, YOU ARE SCAMMING ME.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Global Warranty Group, LLC has been resolved.

I contacted the office of the president directly twice in 3 days and finally got someone of higher level to approve this claim. Cheque was prepared and mailed out last Thursday May **, 2014 - and today (02/**/2014) I have received the cheque for the amount of $700CAD.

Thank you for your assistance in this matter.

Sincerely,

Review: I made a claim with the claims department on Dec ** 2013. I put down a down payment so the process could be started immediately. I was not contacted by anyone to say there was no phone available and that a cheque would be sent to me in lieu of a phone. I found out this option when I called in over a week later. I asked this to be escalated and communicated to me via email. I received the email and confirmed I would like to receive the cheque of $550 in lieu of my phone. I was then told I had until the end of January to have the broken phone returned to your company. I was told I would received a call once the phone was received to advise when the cheque would be mailed out.

The broken phone was signed for and received by the company on January **, 2014. My down payment was released.

I called the call centre on Feb ** and spoke to [redacted] who apologized that no one had contacted me and he would have it escalated and I would receive a call or email within 2 business days. I was not contacted at either phone number or the email address that was provided.

I called on March * and spoke to [redacted] who apologized that no one had contacted me and told me they were working on it and she would have it escalated and I would receive a call or email within 2 business days. I was not contacted at either phone number or the email address that was provided.

I called on March ** and spoke with [redacted] who told me there was no ETA and they were working on it after many apologies. I asked to speak to a [redacted] as this was the third time I was told almost word for word the same story. I spoke to the [redacted], whose name I do not recall, who explained the issues with the IPhone 5's being pulled and the accounting team having to process 1000's of cheques a day causing massive delays. She apologized no one had contacted me and put in to have it escalated and I would receive a call or email within 2 business days. I was not contacted at either phone number or the email address that was provided.

I called again March ** and spoke to [redacted] again who apologized that no one had contacted me and said she would have it escalated and I would receive a call or email within 2 business days. I was not contacted at either phone number or the email address that was provided. I asked her to include in the notes that if I am not contacted from the escalation department by March ** I will be putting in a complaint with the Revdex.com.

I have now contacted the contact listed on the website to ensure the company is aware of the situation.

I can be reached at this email address, [redacted] or ###-###-#### or ###-###-####. Both phone have voicemails which can be used if I am unable to answer.Desired Settlement: Due to the amount of time I have spent following up and not receiving any communication I am also requesting that the $95 that was taken as a deductible for my claim be refunded back to the credit card it was processed on, in addition to the cheque for $550 that is now 3 months late.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I should have received my reimbursement cheque on February and it is now May. The only response you will give is "it's coming". This is not acceptable and I require a date that it will be sent. I also require my deductible to be returned to my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $550.00 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an extended warranty for my apple iPhone 5. In January, 2014, I lost my phone and filed a report on January **, 2014. The claim was processed and they charged me a deductible of $179.00 on the same day. I was told that a replacement phone will not be issued but instead I would receive a cheque for the value of the phone, $750.00. It has been almost 3 months and I have not yet received the cheque. I have called their office 4 times and requested a call back regarding the status of my claim yet they have not given me a courtesy call or email back. Their website, [redacted], lists my claim as processed and closed but I have not received anything to date. I requested that they refund my deductible but that has not been done either. My reference with them is [redacted] and it is regarding the phone associated with the number ###-###-####.Desired Settlement: I am requesting to have my warranty honored and a payment received in the amount of $750.00 which represents the value of the phone and the amount I was told I will be sent. I am also requesting my deductible be refunded due to the lengthy delay and hardship this has caused me.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no actual solution to my issue but rather a generic response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $750.00 sent 6/**/14

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Global Warranty Group, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: We purchased a 2 year Wireless Protection Plan on May **, 2013, for a Samsung Galaxy wireless phone from We R Wireless in [redacted]. On Sept. ** the phone broke. We tried to submit a claim on that date and was told that the plan had been cancelled at the point of service, (the above referenced store). This was a fraudulent cancellation as we never requested it to be cancelled and the store had not authority to cancel it. Finally, after a week, the plan was reinstated and on Oct. *, 2013, we submitted a claim to have the phone replaced and $90 was charged on my credit card for the deductible and a $301 hold was put on my credit card to be charged if the broken phone was not sent back to them by Nov. *, 2013. On October *, I called to check the status of the claim and was told that the phone was no longer available and they would issue a check for $625, which I approved. Was told it would take 10 to 14 business days to receive the payment. I requested that the time-frame to return the broken phone be extended since I was not going to send the phone back until the check was received and it was cutting it close to the Nov. * date. Was told the request would be noted. On Oct. **, called again to check status, was told the check was sent on Oct. **. On Nov. *, I called again as I still had not received the check and there was no way they were going to get the broken phone back before Nov. * and I did not want to be charged the $301. Was told they would look into it and see where the check was and call me back within 24 to 48 hours. Nov. *, 72 hours after my last call, still had not received a call back, still have not received the check, was charged $301 on my credit card for a broken phone and no new phone. Called the company back, no one could tell me the status and a supervisor was to call back, but still nothing.Desired Settlement: There are multiple things I desire for settlement. First, the $625 due me for the insurance claim so I can get a new phone and secondly, the $301 credit card charge to be reversed. They will get the broken phone back after the insurance claim is finally settled. Basically, they have charged me $99.99 for the insurance plan, $90 for the deductible, and $301 for the phone which is broken, and I have received nothing!!!!!!!!!!! This whole plan is screaming "FRAUD".

Business

Response:

Check was sent to the customer via usps on 11/*/13 for the amount of $625. We also refunded the customer's deductible of $90.00 on 11/*/13 for the inconvenience and delays.

Review: Lost my cell phone on 12/*/13, filed a claim with Global Warranty Group 12/**/13. Claim was processed, the took a $180 deductible and sent out a replacement phone. The replacement phone was not the same as the phone I was insuring so I updated their information by confirming proof of purchase with Verizon Wireless (my current provider) and they acknowledged the change. They said that I should receive a replacement phone within 1-3 business days. They sent me an email with a shipping label and I was instructed to return the cell phone they had sent in error.

Since 12/**/13, I have called back 3-4 times trying to find out the status of my phone and they continued to assure me that it was going to be arriving within a few days. Finally, at the end of December, Global Warranty Group contacted me and let me know that they had no more iphone's in stock and would be sending me a check for $550 to cover the costs of me having to purchase a replacement phone myself. I wanted to know how they came up with that amount considering a new iphone 5 out of contract was going to cost me more money than what they were going to provide. No one ever called back to follow up on their reasons for providing only $550 check.

This check was supposed to be cut during the first week of January, again, never heard back from anyone I left complaints with. I then received an email on 1/**/14 explaining that my check was sent out via UPS and provided a tracking number that did not work when used. I called back twice since 1/**/14 and when I spoke to [redacted] on 1/**/14, I was told that I had to wait 7-10 business days for the standard mail to be received and it was being sent USPS. The [redacted] either had incorrect information or was making up the entire status of the order.

It has now been almost 2 months and I still have no phone. They took my $180 deductible within 24 hours but I still have nothing to show for the device I have been insuring.Desired Settlement: I would like to have my deductible refunded and be able to keep the $550 check they plan to send with the intentions of purchasing a new phone.

At the very least, I would like them to send me a replacement iphone 5 or better. I would like to be given a replacement to the phone that I was insuring.

Business

Response:

check #[redacted] for $550.00 sent on 1/**/14 and I have refunded $100.00 of the deductible back to your credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did receive check #[redacted] for $550.00 sent on 1/**/14; however, I have not been refunded $100.00 of the deductible back to my credit card. Please advise of when this credit will be issued.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

$100 of the deductible was refunded on 1/**/14

Review: On December **, 2013 I contacted Global Warranty Group/Wireless Protection Program ([redacted]) to submit a claim for a lost cellphone (white Samsung Galaxy S4 LTE 16G). I spoke with [redacted], gave him the information on the phone and the situation and was told that a police report was required to initiate the claim and a $75 deductible would be charged. He told me that once the claim was approved a replacement white Samsung Galaxy S4 LTE 16G phone would be shipped to me overnight.

On December **, 2013 I faxed Global Warranty Group/Wireless Protection Program (###-###-####) a police report as requested by [redacted]. I called Global Warranty Group/Wireless Protection Program after faxing the police report and spoke with [redacted]. She provided me with a claim number and a web site address where I can track the progress of my claim. I was also told that they can no longer get this phone and that I would be sent a check for $625 in lieu of a phone (resale value of the phone). I was told that this would be mailed out quickly, so agreed to the $625 check. Given that I would receive a check I had since replaced the phone.

On January **, 2014 I spoke with [redacted] to follow up on the status of the check and was told that they are backed up and are trying to get it out as quickly as possible.

On January **, 2014 I spoke with [redacted] again. She repeated that they are still processing it and are trying to get the check out as quickly as possible.

On January **, 2014 I spoke with [redacted] who told me they have a new system and are experiencing a backlog of work due to learning this new system and are behind in issuing checks. I told her that the phone was replaced and now I am behind. She said she would escalate my claim and have someone call me back within 24-48 hours with an approximate date for the check. No one called me back.

On February *, 2014 I spoke with [redacted]. He checked my file and confirmed that the escalation and callback were requested and that no one called me. He escalated my claim again with another callback request and assured me that my call will now be listed as a “high priority” and that I should receive a call within 1 to 2 business days. It is now February *, 2014. No call was ever received.

The professionalism and courtesy of the call center staff has been excellent. However, that of those that issue the checks has fallen far short of acceptable. I recently received my credit card statement showing that on December **, 2013 my credit card was charge the $75 deductible mentioned above. However, I still have not received the check promised. I have been more than patient and expect that which agreed toDesired Settlement: The desired outcome is that I receive the $625 as promised along with refunding the $75 billed to my credit card. Since a phone was not provided a deductible should not apply. I no longer have a need for a phone and do not want one. I DO, however, expect, immediately, the check promised and feel the deductible should be refunded as well.

Business

Response:

check #[redacted] for $625.00 was sent out of our ** office on 2/**/14

Review: I have a cell phone damage insurance policy with this company. In early December 2013 I filed a damage claim for the phone. The company received the phone on Jan *, 2014 and charged my debit card the $50 deductible fee. An email was sent to me stating I would soon get tracking information for the replacement phone. On Jan **, 2014, I contacted the company to express my concern that I had not yet received a replacement phone nor an email stating that it would be shipped. I was told that they did not have any replacement phones available and asked if I would like to settle the claim for $350. I accepted the offer and was told that a check would be processed and sent out soon. I called on Jan **, 2014 to inquire as to the status and was told the accounting department was backed up and they would soon get to the check. I called again on Jan **, 2014 to inquire as to the status and was told that no information was available and that the claim was being worked. I asked that someone from accounting get back to me with an estimated date the check would be sent. I called again on Feb *, 2014 and was told the claim was processed on Feb *, 2014 and that I would soon get a check. I called again on Feb **, 2014, expressed my concern that I had not received the check and was told that it hadn't been processed yet. I voiced my concern that I was told the previous week that the check was to be mailed very soon and the [redacted] said that was not the case as the check had not yet been processed and there was no estimated date as to when it would be. I asked to speak to a [redacted] and the [redacted] informed me that it wouldn't matter as the [redacted] doesn't have that info either. Regardless, I wanted to speak with the [redacted] so I was transferred to customer care. At that time I was told that they just don't have an estimated date as to when the check would be completed but "rest assured, it will be done". I, again, asked for the issue to be escalated to someone that can provide me a date. He said he would do so and I should be hearing soon. I called again on Feb **, 2014 and was again told there was no information on my claim and that there were notes that it was escalated. The [redacted] stated she did not understand why they had not yet contacted me.

It has been almost 2 months since the claim was processed and my credit card charged the deductible!!Desired Settlement: I want the claim to be completed and the $350 settlement offered to me to be paid to me IMMEDIATELY!! Additionally, I want a call and/or email from someone at the company giving me a SPECIFIC date that the check will be mailed.

Business

Response:

check#[redacted] for $350.00 was mailed 3/*/14

Review: After buying a warranty and making a claim it has been 4 months and I have not recieved my phone nor a check to purchase a new phone.

At first they did not have my phone in stock for replacement and I was offered a check to cover the cost of replacement. I chose to take the check, but that check never came. For 2 months it was clearing in the accounting department. I called back several times and it was still clearing through accounting. Finally I called and they checked the status of their phone stock and my phone was no available for replacement. I chose to get my phone replaced because I could not wait on check anymore. They sent my phone to the wrong address and now it is in an UPS warehouse. This has been a 4 month ordeal.Desired Settlement: I would like to recieve my replacement phone and a refund for the money I spent to become part of this phone replacement program, which is around $300.

Business

Response:

Device was shipped to the shipping address listed on the account and we have not been notified that there was a problem with the address.

We will call [redacted] today to get an updated address and will reship the phone.

Thank you,

Shipping address on file:

Review: I purchased my GWG Warranty at Rogers Wireless in [redacted], Vancouver, BC in February 2013. I was thrilled because if anything happened I would be able to get a replacement phone, and I have been with Rogers for over 10 years so I trusted the employee and purchased my GWG Wireless Protection 2 year Warranty along with my White iPhone 4S.

I spoke to a GWG customer service representative on Tuesday March [redacted] after my iPhone touch-screen stopped working, amongst other issues including my power button not working, minor cracks on my screen, and the speaker's not working for music or apps. There was a deductible of $179.00, and he said I would be charged $699.00 to my VISA if I wanted to receive the replacement phone first to change the SIM Card over, and then mail back my broken phone after that so the $699.00 can be refunded when they receive my phone. My broken phone must be sent to them within 30 days of my claim being made. Fair enough, he was very pleasant on the phone and I believed every word he said.

I go check my mail box today, Monday March [redacted], nothing. So I go onto www.trackaclaim.com and enter in the information he gave me, and nothing had been sent out. I did not receive a phone call or e-mail about them apparently not having the phone in stock to send me. So I called and spoke to another customer service representative, she said they were waiting for me to phone to approve that a cheque of $450 can be sent out to me in lieu of the phone. This is not what I purchased my Warranty for! She had no legitimate answers for me on when it would be sent out, just that they have hundreds of cheques that are being sent out a day, so it could take longer? What? They did say I can wait to send back my current phone until I receive the cheque. But when I read all these reviews on the Revdex.com, looks as if customers have been waiting months to receive their cheques. I asked her if I could please be e-mailed a tracking number when my cheque is sent out, and she said she wouldn't be able to, and because I have a live.com e-mail address that I probably wouldn't be able to receive e-mails from them. I was told that the "Escalation" team would be contacting me regarding this. But by the reviews, it seems as if they don't contact anyone. I just want answers.

All I want is to be assured I will receive my cheque in the mail within the next week and a half, so I can mail back my phone within their 30 day period, so my $699.00 can be refunded back onto my VISA.

This feels like such a scam, their customer service representatives have no answers, and I am beyond disappointed that I even purchased this Warranty through Rogers.Desired Settlement: Cheque placed in the mail before or by April [redacted], 2013, no later, and receive a phone call to me with a tracking number of the envelope. I will then send back my broken phone once I receive my cheque, I will track my package, and expect my $699.00 refunded immediately when I see that they have received my broken phone, that I am supposed to mail to Pro Mobility Inc in [redacted].

Business

Response:

I have processed the documents for the check since customer just accepted the check via this Revdex.com Complaint. I can't guarantee the check by April [redacted] but will do my best to ensure the check is sent within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to be notified immediately the day my cheque is sent out in the mail to me, with a tracking number. I will be satisfied once I am assured that this happens before or by April [redacted], which is exactly 7-10 business days. I was told over the phone that the 30 days to receive my old phone may be extended to 120 days to be able get my $699.00 returned to my VISA. I will send my old phone back, as discussed with the GWG customer service representative, once I have received the cheque. Thank you, I look forward to my confirmation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $450.00 sent 4/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not provided me with a tracking number or anything. I will be looking for my envelope in my mail. Hopefully it arrives soon so I can return my phone by the suggested date of April [redacted] so I can get my $699.00 returned onto my VISA. I wish there had been an easier way to deal with GWG Canada, when I renew my contract with Rogers sometime next year I do not think I will not be purchasing through this company again. I do appreciate them for at least responding to the Revdex.com, since they obviously don't respond to their customers, or provide any answers. Like I said I will be looking for my cheque in my mail, but until it arrives, I still remain unsatisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My cell phone was damaged beyond repair. I paid the $75 "claim fee" to the Global Wireless Group: Wireless Protection Program (the insurance Verizon has teamed up with.) I was sent a refurbished phone that did not turn on and was deemed "junk" by my neighborhood Verizon store. After contacting GWG again, they stated that they would send me a check for $400 for my phone. I sent back the junk phone- which they have record of. This was in January. I have now contacted GWG 5 times. Each time they tell me that my check had not been written yet and they are "waiting for it to be processed" and that a "member of the escalation team will contact me within 24 hours." I have spoken to [redacted] who have told me the same thing. Each time I call, they give me the SAME lines...and I have NEVER received a call back, or an email from this company. They owe me $400 and are basically refusing the write the check. I don't know what else to do. Since I have had such a poor experience with this company, I have also numerous times requested my $75 back as well as the $400.Desired Settlement: I want the $400 that I am owed. I also want the $75 back as well. This is absolutely unacceptable.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: Global warranty group has been deceiving not only myself but hundreds of other customers who have purchased the warranty estimated price of $129.99 promising the customer who have been purchasing the warranty while activating a phone at the telecom company 'Rogers'. I have claimed [redacted] of January 2014 because I have dropped my phone on the ground cracking and damaging the phone. I have come impatient with the lie an deception of this warranty group because I have sent my broken phone as well as the deductible of $95 to the warranty group. On the day of the claim they have stated that within 3 to 4 business days, they would give me a call-back regarding to the status of the phone.

On the third call to GWG, they have told me that because the phone is out of stock, they would send a check of $630 which assumes to be the price of the phone. I have been gradually becoming impatient by calling them almost everyday but they would inconsistently stating that first, they sent my check through regular post, but as I have called later to check up on my status, they said the check actually was not legitimately sent. I am growing very impatient with this is absolutely non-sense.

I start to feel this GWG company is full of fraud, deceiving, robbing and psychologically irritating not only myself, but everyone who is experiencing the same situation.

It have been almost 4 months since the claim and I could not use my phone since they wanted me to send the phone off to them without an even sending me the replacement phone. I have been just paying my bills without using my phone.

This is just outrageous.

Please Revdex.com, help to prevent this further more for the sake of everyone including myself.Desired Settlement: I have spent $129.99 towards purchasing the warranty from the North Road Kinetic Rogers and I have also payed to GWG for the deductible of $95.

I wish to get compensated for the amount of payments I have stated above plus the 4 months of Rogers phone bill estimated to be $240 in total because I have been paying the bills

without using the phone due to the replacement of the phone or the check not being sent to myself.

I also want this GWG company to compensate and be responsible as a 'Warranty Company' for the psychological experiences I have been through. I have hard time sleeping.

I am currently suffering from [redacted] due to the stressed caused by this problem.

Because they currently have my phone with them, I cannot risk myself to exterminate this unfortunate relationship with GWG.

I urgently need my phone back to either fix it for my self or GWG sending the check effective immediately.

Please Revdex.com, help people like us who are in trouble at the moment.

Thank you so much.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive my cheque

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $630.00 sent 5/**/14