Global Warranty Group

Review: Global Warranty Group provides insurance for lost or damaged cell phones. I purchased this service and the time came to use it due to a broken cell phone. I filed a claim with them on 1/*/14 for the replacement of a White 16gb iPhone 5. The claim went through with no problems. I paid the deductible and sent the phone back to them so they could inspect it. They even called me back a said that because they could not get me a replacement phone that they would send me a check for the retail amount of the phone which was $450, which I agreed to.

It is now 4/**/14. I have called the company dozens of times. I have had them update their notes dozens of times with my complaints. I have spoken to [redacted] and no one will give me relevant information about my claim. They say it is "processing" and someone should get back to me in a couple of days. This has been happening for months. The [redacted] keep blaming it on the accounting department, but no one will let me talk to the accounting department. They won't even give me a phone number to call or email address to write to.Desired Settlement: I would just like them to send the check of $450 that they said they were going to back in January. Ive already purchased a new phone.

Business

Response:

check

#[redacted] for $550.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, provided I receive my check in the mail.

Sincerely,

Review: I have claimed my phone for warranty purpose over 6 months ago yet I still did not receive my cheque. please assist

My handset number is ###-###-####

My changed address is [redacted]Desired Settlement: 700

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am still waiting for my cheque to come and for this problem to be resolved.

Sincerely,

Review: I signed up for the program when I got a line from Fido. I filed a claim since [redacted] of February 2014 and was promised I will get a replacement phone. Unfortunately they didn't have one so a check of $300 was promised to be issued within 2 working days since February **, 2014. Up till date there has been no check.Desired Settlement: Please can I have my check?

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

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Thank you for getting back. This is the same thing they have said since February ** when the complaint was filed. The check is meant to be used for a replacement phone...since February [redacted]. This is unacceptable. Yet they have taken $95 for the claim I made. Of what use is all of this to me if I'm paying $95+ $119 that I used in getting the warranty. I don't their response. All I want is my check and an end to this.

Sincerely,

Business

Response:

check #[redacted] for $300.00 sent 6/**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: HISTORY OF NON-PERFORMANCE ON WARRANTY

March *, 2013 purchased 2-year Canada Preferred Replacement warranty with [redacted] authorized dealer on Motorola Defy XT560 for $99.99 through Global Warranty Group

January 2014 phone quit working - dealer would not replace - referred us to Wireless Protection Program at Global Warranty Group ###-###-####.

January 2014 GWG instructed they require a $99.00 deductible prior to starting any warranty process which they charged to my VISA.

January *, 2014 sent phone to [redacted]., [redacted] via priority post as per GWG instructions in order to receive replacement phone.

January 2014 GWG confirmed receipt of old phone & informed no replacement phone available - they would mail a cheque for $200 to finalize claim (in other words refund the $$ we already gave them).

February 2014 spoke with [redacted] Authorized Dealer - they quit using GWG as several customers have similar complaints

February - May 2014 numerous calls to CSR resulted in "promise to pay" however NO PAYMENT RECEIVED TO DATE.

May *, 2014 send e-mail to Global Warranty Group with copy to Revdex.com New York requesting payment by May **, 2014.

May **, 2014 - checked with GWG customer service - no cheque processed

May **, 2014 - filing complaint with Revdex.com New YorkDesired Settlement: Upon review, hundreds of similar complaints have been received by GWG and according to Revdex.com they were able to help settle a majority of these complaints.

We request, cheque for $200 as promised to be processed and mailed prior to May **, 2014 & confirmation of mailed cheque to be sent via e-mail [redacted] Cheque to be sent to: [redacted], as per your records.

Business

Response:

check #[redacted] for $200.00 sent 7/* via USPS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company charged credit card $381.00. For a retainer fee until broken phone was mailed back. It is now July [redacted] and after calling them about this twice they have now informed me they need a tracking number.

The broken phone was delivered to Pro Mobility Inc, [redacted], on the [redacted] of June 2013 at 10:18 a.m.

Although my account has been raised to escalation numerous times, no-one at either the call center nor the escalation center has ever contacted me to let me know what requirements they had of me.Desired Settlement: I would like my credit card refunded the original $381.00, as well as the incured intrest at 19.99%. This brings the total refund to $548.14.

Business

Response:

I just called customer and sent this recap to the customer via email.

[redacted],

Review: I purchased an HTC DNA cell phone from Verizon, [redacted] on 12/**/2012 (MSRP $700) for $200 with a two year contract. At that time they sold me two years insurance for $99 with Wireless Protection Program Association (Global Warranty Group) with the understanding they would replace the phone should it break within that time.

On 9/**/2013 I dropped the phone and broke it. On 9/**/2013 I called the insurance group and was told they would put a $301 hold on my credit card, a new phone would be sent out, and when I returned the broken phone they would take the $301 hold off the credit card; that I should receive the phone within two days. On 9/** I called again as I had not received the phone. I was told they could not obtain the phone and offered me $400. I said that was not acceptable as the MSRP was $700 without another 2 year contract and I still had over a year and a half on my original contract. I spoke with [redacted].

9/**/2013-Spoke with another [redacted]. They upped the offer to $550. Still not acceptable so she said she sent it to "escalation" to see if they could get more money and they would call within 24-48 hrs.

9/**/-I called again. Still no answer.

9/**/2013-There was a $90 charge on my VISA card for a deductible. However, I still had no phone or money. I called the insurance and eventually this charge was taken off.

9/**/2013-I called Wireless again and spoke with [redacted] another [redacted]. He still had not received word. Said they needed another 48 hrs..

9/**/2013-Spoke with [redacted] again who said he would call the Administrator and let them know our problems since 9/**/2013 and would get back before the end of the day. No

phone call was received.

9/**/2013-Called and spoke with [redacted], another [redacted]. Same conversations. Never called back.

9/**/2013-Called and spoke with [redacted], another [redacted]. Nothing different. Said to call back in 48 hours.

Also spoke with [redacted] with no different response.

Eventually we went back to Verizon and explained the problem and asked for help. They made several calls to no avail; but said that they would get permission for us to purcahse the phone at the $550 price.

On 9/**/2013 we spoke with [redacted] again and told her we would accept the $550 offer even though it was not really enough. She said we should have the check within 7 to 14 days.

We went back to Verizon and purchased the phone with our own money, assuming the checkwould be received.

Approximately a week later, knowing their track record, I called to check on the status of the check and was told it was processed but 14 days was not up. On 10/*/2013 having still not received the check, I called again and spoke with [redacted], who said now the checks were slow and I would not receive the check for another 3 to 4 weeks. Knowing their track record now, I have doubts this will ever happen.Desired Settlement: I am afraid this is just another put-off and the check is really not in the mail! There is no reason we should not have received it by now.

We want the check for $550 to reimburse us for the telephone we purchased out of pocket. I would also like AFTER I RECEIVE THE CHECK, to have them cancel the insurance and reimburse me for the $99 for the policy.

Also if there is still the $301 hold o n my credit card, I want it taken off right now.

We were supposed to have this settled within 2 days. It is now almost a month later and we are still without compensation.

Business

Response:

Can you please have the customer provide the wireless number or the claim file number so I can research this complaint?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted],

The wireless number is ###-###-#### . The claim number is [redacted] .

Sincerely,

Business

Response:

The check for the replacement phone was sent via UPS tracking [redacted] and was delivered on 10/**/13. The broken phone was received on 10/**/13 and the $301 was refunded back to the customer credit card at that time. I also show that deductible was refunded for $90 on 09/**/13. Currently we have no more of the customer money and the claim is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I would like to know why they did not keep up their end of the deal?

2. What will happen if I need my phone replaced again? Why can they not replace my phone as agreed?

3. How do they get away with giving me no replacement phone; and the money we finally agreed on was at least $100 less than the

phone cost? The only reason I agreed was Verizon felt bad about selling the insurance and agreed to give it to me for less.

4. What can I expect in the future? Why are no phone calls answered?

5. I would like the insurance pro-rated and my money returned for the insurance so that I may buy it somewhere else as THIS IS THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH.

6. How does an insurance company get away with not doing what they agreed to?

Why do I get no answers???

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I Prepaid at my local Verizon store for a "no questions asked" insurance policy for my very expensive android phone. when it broke, I immediately filed a claim. initially they refused to accept my bank card as a form of payment for my deductible unless I first shipped them my phone, which I was reluctant to do, not trusting them, but my hand was forced. I shipped my phone and paid the deductible, in good faith. I will note here, that I was never told anything about ever having to pay a deductible when I prepaid the premium.

After several days of waiting I called, since their erroneously titled webpage "[redacted]" actually tells you little or nothing about your claim. to this date, it still says I never sent the phone. though on the phone they have confirmed that I did.

It's been well over a week, and they still cannot tell me when my phone will come, or in fact, whether they even shipped it. I spoke to a [redacted], and she confirmed that they have no idea where my phone is, when I will get it, or if it ever even got to them. I asked if they could call whoever sends them the phones, and was told, "we don't have the phone number for those people".

I should add, that several times I have been told I would receive a call back with tracking info "within 24-48 hours" and on both occasions of being told that, I did not receive any such call and had to call them.

Initially they told me any refund would have to come from the Verizon shop, who in turn, told me the opposite. however I did get the [redacted] at GWG to confirm that any refunds would have to be through them.Desired Settlement: I no longer wish to do business with this company. however the entire amount of the 2 year policy, plus the 75 dollar deductible was already paid. I want my phone, finally, and I would like a PRO-RATED amount refunded for the 13 months of the contract that remain. I was told they wouldn't do this, but that I could have the whole amount back "possibly" if I didn't accept the phone. which, after nearly 2 weeks of headaches, I am not willing to do.

Business

Response:

[redacted]'s replacement phone has shipped out via UPS tracking [redacted] as of 12/**/13 showing out for delivery today. I have refunded his $75 deductible for the inconvenience he experienced.

Review: Well first I paid for insurance in may of 2013 and my phone broke on Dec [redacted] so I tried to make a clam and they said didn't have insurance. I went to verizon and they scanned a receipt to prove I paid, then couldn't make a claim till the 4 after calling many times so they could back date the payment. Well after all that happen they said my deposit was more than it was suppose to be 100 instead of 75 when purchased it which had to talk to everyone that works for the company and they said they would call back which never did and they took 275 out my account before can ship my phone for collateral, so took a week or so to get the refund for the over charge on the deposit so couldn't ship till that was done. So didn't get phone till the week after that, then finally received the phone ship and old one back and they received it on the [redacted] now bunch of call later we are the [redacted] of Jan and still have not got the 275 back and they keep telling me different dates I will get it.Desired Settlement: I would like my money back and like everyone else that is dealing with these problems to get theirs resolved also, because looked at all the reviews and everyone is having the same prob

Business

Response:

Hold was released to the bank by GWG on 12/**/13 to cc ending in [redacted]. We received no errors so the funds are with the bank. Will need to dispute through the bank

Review: After damaging my phone. I called the Global Warranty Group as I had chosen to receive extended warranty through them. I explained my problem and they explained they would send a new I phone 5 in the mail and it would be no problem. They offered me two options.

1. To send my phone to them in the mail and with also $179.00 charge for the new phone. They told me they would have to wait till they received the phone to make sure it was of the same serial number as the phone they had under their warranty, and that would take a few weeks.

2. Option 2 was to apply a $600.00 hold on my visa as a deductible so they could start the process of shipping the phone immediately, along with the $179.00 charge for the phone and that they would release the $600 hold when they received my broken phone.

Because of the nature of my career and the amount I used my phone/visa I chose the second option. They applied a charge for $600 that went through without a problem, but then when they tried to apply the charge for $179 they payment was denied. I was very confused because I had made sure there was enough available balance on my visa before calling the warranty company. For the next three weeks I was having to call back and forth between the warranty company and visa trying to figure out why the charge was continuing to be denied. I even went as to try 2 different visa cards which were also denied.

This was extremely frustrating not only because I was without a phone throughout this whole duration and also unaware of when I would be receiving a new phone, but also because of the fact that because of the $600 hold on my credit card I was unable to make several large purchases on my visa for work purposes.

After calling numerous times and getting no real answer from the warranty company as to why the payment may not be going through especially since before every time I called them I would call the visa company prior just to confirm there was enough available balance. Finally I received a msg from the company saying that the $179 charge had been approved and at the same time I received call from a representative that told me they were sorry to say that they had no more I phone 5's in stock and that my only option was to receive a cheque from the warranty company equal to the amount of a brand new I phone 5. I would have been ok with the decision even though the process of working with this company had been nothing but a hassle for me, BUT when I asked how long it would take for the cheque to arrive I was inform that it would be at least 4-5 weeks. And they were still not able to release the $600 hold on my credit card originally until they receive my old phone which also takes 3-4 weeks.

So to add everyone up I am waiting on basically 1200 from this company which in my financial state could be very useful and helpful. The last thing I asked the a representative from the company before ended my conversation was that if they could AT LEAST after all this inconvenience and confusion send the cheque with express shipment so it would not take as long, which they replied to again "We will have someone call you back"

This has left a very bad taste and I would defer anyone from using this warranty company.Desired Settlement: All I am asking is that they send the cheque through express or a bank wire so I can receive the funds immediately instead of waiting for a month and half not knowing exactly when I will be receiving the funds

Business

Response:

check documents were processed 2/**/14 and sent to accounting. We will continue to follow up with accounting for status.

Review: Filed a claim on 12/**/13 for my broken smartphone. I paid my deductible of $75 and have been patiently waiting for 2 months now for my check of the amount $700. I have called a dozen times and all they can do is "escalate" the issue and promise me a phone call within 2 business days. I never received a call to date. From the representatives I have been talking to, my check has not been printed to be shipped yet.

If I would not have made a purchase of a new device with my credit card, I would still be without a device for over 2 months now. That check was suppose to cover the cost of my replacement device. I feel like I have been scammed.Desired Settlement: The business, Global Warranty Group, should follow through with the delivery of my check of $700 and not have me wait months for it. This is not a rebate check, this is suppose to cover my replacement phone that should have come within the week of the claim. I am done waiting and want a resolution.

Business

Response:

check #[redacted] for $700.00 was sent out of the ** office on [redacted]

Review: My wife purchased an extended warranty from GWG to cover an iPhone purchase. The phone stopped working and my wife filed a claim. My wife was required to pay a $165 deductible to get a replacement device. GWG was supposed to issue a check for $450 to cover the cost of the replacement device. We have waited over two weeks for GWG to process our check. A phone call to them on January **, 2014 confirmed a check was going to processed to us. On February *, 2014, there is still no check and a call to GWG customer service said check has been approved but the check has not been prepared and there is no release date. The customer service person said the accounting department is experiencing some problems.Desired Settlement: SEND CHECK FOR $450 IMMEDIATELY! SEND VIA OVERNITE DELIVERY METHOD NOW!

Business

Response:

check #[redacted] for $450.00 was mailed out of our ** offices on 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a message from your office regarding the referenced complaint against Global Warranty Group. The company sent a check to us for $425 and my wife received it last week. However, this week I noticed a pending charge for $699.99 appeared on my American Express account. I immediately phoned American Express of this charge and that we are disputing the nature of its origin. I have asked my wife if she knows why there would be a charge from GWG and she is unaware of anything that would cause this.

I don’t know what games GWG is playing, but there actions are causing me to spend additional time and resources on a matter you consider “closed.” This latest action appears to be an effort to intimidate us and to unlawfully gain monies that are not theirs.

I am thoroughly disgusted with GWG’s antics and will use every legal effort to defend my family and to expose their poor business practices. I would like to speak to someone at the Revdex.com to understand how they can continue to support a business like this that does such offensive actions against its customers.

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?Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The phone was sent on Saturday via US mail. They should have received it by now. This was turned around a lot faster than the check we requested from them. They are not trustworthy and we need verification that they received the phone.

Sincerely,

Business

Response:

I can see the broken phone in transit so I have refunded the hold of $699.99 back to your credit card ending in [redacted]. Normally it takes 3-5 business days to show on the customer's account.

Review: I have a contract for them to cover my phone as insurance that I bought. My phone was stolen and they provided a new phone that did not work. I was offered a check in replacement because they did not have any phones available. I have been waiting over six weeks and have not yet been provided the track and cannot get information as to the status of the claim except that the escalations department will call me in 2 business days. I have called six times and have not received a call back. Meanwhile I am stuck with a phone that does not work, and I have paid them $400 dollars.Desired Settlement: I would like the check I am supposed to received, as well as a refund of the insurance I paid for since it obviously protect me at all.

Business

Response:

customer decided to get a phone instead of the check on 3/**/14..phone shipped and to customer by 3/**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke to the individual who actually sold me the insurance. He was very dissapointed in the company as well. The phone that arrived was not the phone I originally had. The individual said he would work with me and the insurance to get me an upgraded phone and also 100% of my insurance deductable credited back to me.

I will not consider this issue resolved until I see the credit on my credit card statement for $180 (which I will continue to check for every day until I see it) and also have a working Iphone 5s phone in my hands.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I don't see notations indicating the refund of the other $79 but I will refund it today for you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Her)

Thank you ..... I appreciate it. Once I see the credit come through my statement, then I will consider this resolved. And accept the complaint as resolved. Thank you again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: am in desperate need for someone to contact me. I filed my claim February **, 2014. I was called a few days later and told that there was no iPhone 5 phones available for me so they would send me a check out for $550. I was told I would receive it in 7-10 days. It is now March **, 2014, over a month from when I had filed my claim, and I still have not received my check. I have called customer service several times before today and I get the same message from the customer service professionals. First, I would like to state that all of them have been very nice and try to be helpful, but it seems at this point that none of them can do anything for me except to put in a message for accounting to call me regarding my check. I have been told that proper protocol is that I receive a call within 24-48 hours. I have had the customer service representative place this message for accounting 3 times and have never received a call regarding the status of my check. I thought the hold up might have been the fact that I was waiting to send my phone back until I received the check so I sent my phone back approximately two weeks ago. So now I am without a cell phone because I have not received a check to purchase a new one like promised. I had to pay a deductible immediately to get a phone sent out when I initially filed my claim on top of the amount that I paid in the store (in full) to purchase this unreliable wireless protection service. I followed the specified timeline that I was told, but you have not. Below are all the times I have called and spoke to customer service:

February ** - Filed claim

March * - called to check status - escalation placed

March ** - called to check the status

March ** - called to check status, escalation placed, spoke with customer service manager

March ** - called to check status, escalation placed

I paid for this product in advance when I upgraded my cell phone line. This whole process has made me deeply regret doing so. I have never had to deal with such unsatisfactory customer service.Desired Settlement: I would like a refund from the deductible that I was charged on my credit card over a month ago and my check for $550.

Business

Response:

Check number [redacted] in the amount of $550.00 was mailed on 3.**.14

Thank you,

Review: The cell phone broke in December. A claim was issued in January of 2014. I was advised to take the phone to Atlantic City which is 40 minutes away to have the phone fixed. A long trip and an hour later I was advised that since I paid this company for a two year contract that they have to fix the phone. I came home and called GWG. GWG said to return the phone to them and pay them a $150.00 deductible (which I did) and they would replace the phone. They took my $150.00 and then called the next day to say they did not have a replacement, were keeping my deductible and only paying $350.00 for a phone that has a value of $450.00!!!! This is unsatisfactory! If you can not replace the phone return my deductible! Also, if you are going to keep the phone then pay the full value of the phone. A representative stated she would have someone return my call. I have not have heard from anyone. I have called the company NUMEROUS times. I have NEVER received a call back although I was put on their "high-priority" list. This company wants to pay a lower value for the phone, keep my deductible (even though they did not replace the phone), and give me the run around. Not only have they given me the run around, two local Verizon Offices have called in my behalf to assure them of the value of the phone and that what they are doing to customers is a total shame!!! Bottom line, it has now been 4 MONTHS and they only refunded $100.00 on March, **, 2014. I am still waiting for the rest of my money. No one at this company can even give a curteousy phone call. I will never do business with this company again and will make sure people know that they are a scam. After calling GWG again this evening to see where the money was (to which again I was told again "I will put a message in but there is nothing I can do") I called Verizon. I was told by a representative there that there have been an astronomical amount of claims, similar to mine, against this company. I also want to make know that I advised that I am extremely dissatisfied with their services and want to cancel my contract and get a refund for the unused portion to which they advised me that they will not. Why would I pay this company for eleven months of service for which I am not getting due to my cancelling service due to poor service on their part?They should be held to honest business standards or be put out of business. They should also start calling customers back. I want a refund of the remaining $350.00 for the phone and the $150.00 deductible that they are not entitled to since they kept the phone and did not replace it. I am very upset over the fact that this company does NOT honor their contract when they say that "the claims department will make every effort to process your claim expeditiuosly to ensure rapid shipment of a replacement phone."Desired Settlement: A refund of the remaining $350.00 and the deductible of $150.00 since they in fact did NOT replace the phone.

Business

Response:

check #[redacted] for $350 sent 4/*/14

Review: I have purchased their insurance warrant policy. I have lost my phone a while ago and made a proper claim through their claim centre in sometime in Nov 2013. They have not notified me with any answer. Last word I heard from them by email was that they will contact me in 24~48 hours. They have took away deductible of $100 and never returned me a cheque to buy another phone which they were supposed to cover.Desired Settlement: They offered me a sum of $475 to replace my phone cost instead of giving me a new phone. Since they were not able to find a same phone to replace.

Business

Response:

check #[redacted] for $475.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received cheque from their company yet!

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Sincerely,

???

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Business

Response:

Please allow two full weeks to receive the check since coming from USPS

Review: I filed a warranty claim on February [redacted], 2014. My HTC One phone was damaged and stopped working. They charged the credit card immediately, $95 deductible and $381 deposit until the damaged phone is returned. They did not have any HTC One replacement phones in stock so they said they were going to send me a check of $650 to purchase the phone. The agents told me that I would receive the check within 3 - 5 business days. After 2 weeks of not receiving the check or a call, I called numerous times to escalate this problem with them. The agents told me their accounting department would call me back to discuss the issue. I have not received any calls back. It has now been 2 months. I had to purchase a phone out of my own pocket, including the cost of the deductible and deposit.Desired Settlement: I would like my check of $650 for the warranty. Once I receive the check, I will mail them back my damaged phone to receive the deposit of $381.

Business

Response:

check #[redacted] for $650.00 sent 6/*/14

Review: My son [redacted] purchased a Samsung Galaxy S4 last year and also purchased an extra plan from the Global Warranty Group so that if anything happened to his phone, he could get a new one. The warranty plan cost $129.00 for 2 years and if his phone broke, he could get another one within 24-48 hours. Well, he cracked the screen within a year. I phoned Global Warranty Group the week of

May [redacted], 2014 (I can't believe I don't have the exact date for this first call) and they started a claim. They told me a new phone would be here within 24-48 hours and we would then send his phone back.

May [redacted] - I phoned to let them know we have not received the phone yet. The gentleman told me that it was on its way.

May [redacted] - I phoned again to say we had not received it and was told that they don't have that phone any more and can they send us a cheque for $700.00 instead. I said yes. He told me that would be out within a week.

June [redacted] - I phone to ask where the cheque was and was told it was being processed

June [redacted] - I phone to ask where the cheque was and was told it was still being processed and he would send an email to the accounting department

June [redacted] - I phone today to ask where the cheque was and was again told it was being processed and she would send an email to the accounting department.

So much for their 24-48 contract. We just want to receive the cheque so he can get a new phone. I really would not have started a claim with the Revdex.com, but I think we are getting the run around. I believe business should be conducted in a fair manner and unfortunately I do not believe this to be fair.Desired Settlement: I want the $700.00 cheque that they keep telling me is being processed.

Thank you for your help.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I have submitted a claim for my broken cell phone. They have been giving me the run around for 4 weeks either telling me first they would replace my phone then tell me they would cut me a check after I paid the $75 dollar deductible with my credit card. They have taken my deductible payment but have failed to provide me with a replacement phone or payment the cash settlement they have promised. They continue to tell me that the check had been cut and it on the way but is not the case. The check has never been sent.

I continue pay them monthly through my cell phone provider for this insurance on my phone but make almost impossible to have a claim paid. I only want the coverage they promised and for them to pay my claim.Desired Settlement: I would like them to pay the warranty claim that I have been trying to get them to do for the last 4 weeks.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The excuse for not paying a claim because they have run into difficulty is not an good excuse. They still demand timely payment of the insurance premiums for which I still pay with every cell phone bill. I've paid my deductible of $75.00 when they required it over 4 weeks ago. I feel if they are unable to pay there claims they should stop selling a policy they cannot fulfill. They are deceiveing there clients and taking payments for a service they make very difficult to claim. I would like my payment made immediately and over nighted to my address on record with this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company Is a scam!!! They will not send me the cheque to replace my phone.Desired Settlement: I would like to receive the money that I am owed. If not, I would love to see these sumbags put In jail and left to rot! I am sure I speak for the thousands of others who have been ripped off as well.

Review: Sold 3rd party insurance plan through Rogers for wireless device. Plan not explained. Result: countless hours of wasted time and no phone replacement.

Three year contract was signed by an agent named [redacted] at the [redacted] and [redacted] location. My insurance plan with Rogers was for $199.00 plus tax (in ADDITION to the 3-year service plan which was valued over $3600.00). This was all paid for monthly through my TD VISA. With the purchase of a Samsung Galaxy S2, I was sold a protection plan (not knowing it was a third party insurer). I was lead to believe that my phone could be lost, stolen or damaged as many times and would be replaced instantly by Rogers. A year later (Mid February 2014), my phone was stolen from an establishment. After countless hours of speaking with a Rogers representative, it was brought to my attention that the only way I could deal with my situation was through Roger's third party insurer.

Late February, I started making my claim through this third party insurer. After being told that my phone was no longer in production/available - the only option given to me was an offer of the amount/value of the phone at the time of purchase.

After three weeks with no phone/and continuing to pay my $100+ rogers bills on a monthly basis - the situation stood at me being told that I would be sent a cheque of $475.00 plus HST (the value of my phone at time of purchase). This offer, I was not happy with from the start given that all the available phones which were offered to me instead of my Samsung Galaxy S2 were over $800.00. As a result, I was forced to purchase a refurbished phone for approximately $500.00 (all I was able to afford). I only agreed to these terms because I was told that I would be receiving a cheque within 2 weeks for $475.00 plus HST as well as a refund for the 3 weeks of my unused Rogers plan.

Since then, I have been carrying the $500.00 refurbished phone charge on my credit card which has accumulated over $100.00 dollars in interest charges (I just paid this off in full this week and still have not received my refund/cheque from Rogers third party insurer). In addition, a $10.00 monthly fee was added to this plan to protect this new refurbished phone.

Over the past 4 months, I have made numerous attempts (10 times) to contact this company and escalate the situation. Each time, an agent or their manager told me all they can do is enter my complaint into their computer system (which they said would escalate the complaint to speed up the process in order for me to get my cheque). Every single phone conversation took over 2+ hours (the majority of the time on hold or being transferred to someone higher) - only to be told the same thing.

At this point, I am beginning to question whether Roger's third party insurer are even a legitimate operating business. I have completely given up with this third party insurer as I have no more time to waste. I now hold Rogers entirely responsible for this situation based on the poor sales agent who did not follow proper protocol when setting up my contract.

If my settlement is not met, not only will I be cancelling my service with Rogers - I will be escalating this situation to a higher level. I really hope that somehow Rogers can change my negative perspective/experience into a more positive one by meeting my settlement.Desired Settlement: My minimum settlement is for the promised $475.00 plus HST cheque as well as the $100.00 interest and the refund of my missed 3 weeks Rogers plan due to not having a phone. I also require the $199.00 for the third party insurance which has been proven to be inefficient (I am currently STILL paying a $10 monthly fee for this refurbished phone that I am not happy with).

If this minimum is not met, I will be taking this matter to a higher level (with Rogers and it's third party insurer) where I