Global Warranty Group

Review: After damaging my phone. I called the Global Warranty Group as I had chosen to receive extended warranty through them. I explained my problem and they explained they would send a new I phone 5 in the mail and it would be no problem. They offered me two options.

1. To send my phone to them in the mail and with also $179.00 charge for the new phone. They told me they would have to wait till they received the phone to make sure it was of the same serial number as the phone they had under their warranty, and that would take a few weeks.

2. Option 2 was to apply a $600.00 hold on my visa as a deductible so they could start the process of shipping the phone immediately, along with the $179.00 charge for the phone and that they would release the $600 hold when they received my broken phone.

Because of the nature of my career and the amount I used my phone/visa I chose the second option. They applied a charge for $600 that went through without a problem, but then when they tried to apply the charge for $179 they payment was denied. I was very confused because I had made sure there was enough available balance on my visa before calling the warranty company. For the next three weeks I was having to call back and forth between the warranty company and visa trying to figure out why the charge was continuing to be denied. I even went as to try 2 different visa cards which were also denied.

This was extremely frustrating not only because I was without a phone throughout this whole duration and also unaware of when I would be receiving a new phone, but also because of the fact that because of the $600 hold on my credit card I was unable to make several large purchases on my visa for work purposes.

After calling numerous times and getting no real answer from the warranty company as to why the payment may not be going through especially since before every time I called them I would call the visa company prior just to confirm there was enough available balance. Finally I received a msg from the company saying that the $179 charge had been approved and at the same time I received call from a representative that told me they were sorry to say that they had no more I phone 5's in stock and that my only option was to receive a cheque from the warranty company equal to the amount of a brand new I phone 5. I would have been ok with the decision even though the process of working with this company had been nothing but a hassle for me, BUT when I asked how long it would take for the cheque to arrive I was inform that it would be at least 4-5 weeks. And they were still not able to release the $600 hold on my credit card originally until they receive my old phone which also takes 3-4 weeks.

So to add everyone up I am waiting on basically 1200 from this company which in my financial state could be very useful and helpful. The last thing I asked the a representative from the company before ended my conversation was that if they could AT LEAST after all this inconvenience and confusion send the cheque with express shipment so it would not take as long, which they replied to again "We will have someone call you back"

This has left a very bad taste and I would defer anyone from using this warranty company.Desired Settlement: All I am asking is that they send the cheque through express or a bank wire so I can receive the funds immediately instead of waiting for a month and half not knowing exactly when I will be receiving the funds

Business

Response:

check documents were processed 2/**/14 and sent to accounting. We will continue to follow up with accounting for status.

Review: I have purchased their insurance warrant policy. I have lost my phone a while ago and made a proper claim through their claim centre in sometime in Nov 2013. They have not notified me with any answer. Last word I heard from them by email was that they will contact me in 24~48 hours. They have took away deductible of $100 and never returned me a cheque to buy another phone which they were supposed to cover.Desired Settlement: They offered me a sum of $475 to replace my phone cost instead of giving me a new phone. Since they were not able to find a same phone to replace.

Business

Response:

check #[redacted] for $475.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received cheque from their company yet!

?

Sincerely,

???

?

Business

Response:

Please allow two full weeks to receive the check since coming from USPS

Review: My son [redacted] purchased a Samsung Galaxy S4 last year and also purchased an extra plan from the Global Warranty Group so that if anything happened to his phone, he could get a new one. The warranty plan cost $129.00 for 2 years and if his phone broke, he could get another one within 24-48 hours. Well, he cracked the screen within a year. I phoned Global Warranty Group the week of

May [redacted], 2014 (I can't believe I don't have the exact date for this first call) and they started a claim. They told me a new phone would be here within 24-48 hours and we would then send his phone back.

May [redacted] - I phoned to let them know we have not received the phone yet. The gentleman told me that it was on its way.

May [redacted] - I phoned again to say we had not received it and was told that they don't have that phone any more and can they send us a cheque for $700.00 instead. I said yes. He told me that would be out within a week.

June [redacted] - I phone to ask where the cheque was and was told it was being processed

June [redacted] - I phone to ask where the cheque was and was told it was still being processed and he would send an email to the accounting department

June [redacted] - I phone today to ask where the cheque was and was again told it was being processed and she would send an email to the accounting department.

So much for their 24-48 contract. We just want to receive the cheque so he can get a new phone. I really would not have started a claim with the Revdex.com, but I think we are getting the run around. I believe business should be conducted in a fair manner and unfortunately I do not believe this to be fair.Desired Settlement: I want the $700.00 cheque that they keep telling me is being processed.

Thank you for your help.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: Global Warranty Group provides insurance for lost or damaged cell phones. I purchased this service and the time came to use it due to a broken cell phone. I filed a claim with them on 1/*/14 for the replacement of a White 16gb iPhone 5. The claim went through with no problems. I paid the deductible and sent the phone back to them so they could inspect it. They even called me back a said that because they could not get me a replacement phone that they would send me a check for the retail amount of the phone which was $450, which I agreed to.

It is now 4/**/14. I have called the company dozens of times. I have had them update their notes dozens of times with my complaints. I have spoken to [redacted] and no one will give me relevant information about my claim. They say it is "processing" and someone should get back to me in a couple of days. This has been happening for months. The [redacted] keep blaming it on the accounting department, but no one will let me talk to the accounting department. They won't even give me a phone number to call or email address to write to.Desired Settlement: I would just like them to send the check of $450 that they said they were going to back in January. Ive already purchased a new phone.

Business

Response:

check

#[redacted] for $550.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, provided I receive my check in the mail.

Sincerely,

Review: On May [redacted], 2014, I called Global Warranty Group as I had insurance on my white Apple Iphone 4S 23GB and had recently drop my phone resulting in the back cracked and the phone becoming inoperable. I opened a claim (Claim #[redacted]) and was asked to provide my credit card number for a new phone to be charged to for $699.99 plus $179.99 for the deductible and that day a new replacement phone was in the mail to me. Upon receiving the new replacement phone, I was to send my old phone back and the $699.99 would be refunded to my visa. On June [redacted], I phoned Global Warranty Group as I still hadn't received my replacement phone. I was told that they were unable to get the $S phone any longer and a cheque would be issued for $699.99 and owuld be mailed to me. Once again upon receiving that cheque, I would send my phone back in.

On July *, I called the company and they said no cheque has been issued.

On July [redacted], I called again and still no cheque.

On August [redacted], I phoned again but the company numbers were disconnected and no one was responding to me via email. Also, the head office wasn't answering calls and all mailboxes were full.

I contacted VISA for insurance coverage in hopes of getting my money refunded through the card insurance however because the charges were 5 days over the 75 day limit, they couldn't help.

I then contacted Jump.ca where I purchased my old phone and insurance but they are unable to contact the company as well.

Thank you sincerely for your review of this matter and I look forward to hearing from you.

Sincerely, [redacted] ###-###-####

###-###-####Desired Settlement: I am hoping the Revdex.com is able to get the charges on my via reversed for a total of 879.98 as it is my fear that this "cheque" to be issued by Global Warranty Group will bounce and I'll be back to the drawing board.

Review: Bought insurance for cell phone from Global warranty group thru Rogers cell phone. Lost cell phone called Global to get new one sent in my $130.00 decutable, was told they have no phones to sent me so they will sent out a cheque for $525.00 to replace phone. That was on Dec * ,2013 I have not received anything, when I call them they just keep saying they are working on it and they will esculate my claim. They said "they are not set up to send out cheques, so they are trying to figure it out" I have called maybe 10 times. I did recive a call from [redacted] in Feb. that all cheques were going to be sent out end of Feb and he ' Assured me" I will have my money first week of March 2014. When I called the last week of March 2014 to say I have not recived my money I was told that the cheques have not been sent out and they are "still working on it " I have paid $70.00 for the insurance plus $130.00 for deductable they have $200.00 of my money with nothing in retunedDesired Settlement: I would like my $525.00 to start with,if I can get my $130.00 deductable with it would even better

Business

Response:

please provide the claim file number or wireless number for the claim so I may follow up on this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not my final reply, I am answering question sent to me,asking for cell phone #

It is ###-###-####

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $525.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The cell phone broke in December. A claim was issued in January of 2014. I was advised to take the phone to Atlantic City which is 40 minutes away to have the phone fixed. A long trip and an hour later I was advised that since I paid this company for a two year contract that they have to fix the phone. I came home and called GWG. GWG said to return the phone to them and pay them a $150.00 deductible (which I did) and they would replace the phone. They took my $150.00 and then called the next day to say they did not have a replacement, were keeping my deductible and only paying $350.00 for a phone that has a value of $450.00!!!! This is unsatisfactory! If you can not replace the phone return my deductible! Also, if you are going to keep the phone then pay the full value of the phone. A representative stated she would have someone return my call. I have not have heard from anyone. I have called the company NUMEROUS times. I have NEVER received a call back although I was put on their "high-priority" list. This company wants to pay a lower value for the phone, keep my deductible (even though they did not replace the phone), and give me the run around. Not only have they given me the run around, two local Verizon Offices have called in my behalf to assure them of the value of the phone and that what they are doing to customers is a total shame!!! Bottom line, it has now been 4 MONTHS and they only refunded $100.00 on March, **, 2014. I am still waiting for the rest of my money. No one at this company can even give a curteousy phone call. I will never do business with this company again and will make sure people know that they are a scam. After calling GWG again this evening to see where the money was (to which again I was told again "I will put a message in but there is nothing I can do") I called Verizon. I was told by a representative there that there have been an astronomical amount of claims, similar to mine, against this company. I also want to make know that I advised that I am extremely dissatisfied with their services and want to cancel my contract and get a refund for the unused portion to which they advised me that they will not. Why would I pay this company for eleven months of service for which I am not getting due to my cancelling service due to poor service on their part?They should be held to honest business standards or be put out of business. They should also start calling customers back. I want a refund of the remaining $350.00 for the phone and the $150.00 deductible that they are not entitled to since they kept the phone and did not replace it. I am very upset over the fact that this company does NOT honor their contract when they say that "the claims department will make every effort to process your claim expeditiuosly to ensure rapid shipment of a replacement phone."Desired Settlement: A refund of the remaining $350.00 and the deductible of $150.00 since they in fact did NOT replace the phone.

Business

Response:

check #[redacted] for $350 sent 4/*/14

Review: Well first I paid for insurance in may of 2013 and my phone broke on Dec [redacted] so I tried to make a clam and they said didn't have insurance. I went to verizon and they scanned a receipt to prove I paid, then couldn't make a claim till the 4 after calling many times so they could back date the payment. Well after all that happen they said my deposit was more than it was suppose to be 100 instead of 75 when purchased it which had to talk to everyone that works for the company and they said they would call back which never did and they took 275 out my account before can ship my phone for collateral, so took a week or so to get the refund for the over charge on the deposit so couldn't ship till that was done. So didn't get phone till the week after that, then finally received the phone ship and old one back and they received it on the [redacted] now bunch of call later we are the [redacted] of Jan and still have not got the 275 back and they keep telling me different dates I will get it.Desired Settlement: I would like my money back and like everyone else that is dealing with these problems to get theirs resolved also, because looked at all the reviews and everyone is having the same prob

Business

Response:

Hold was released to the bank by GWG on 12/**/13 to cc ending in [redacted]. We received no errors so the funds are with the bank. Will need to dispute through the bank

Review: am in desperate need for someone to contact me. I filed my claim February **, 2014. I was called a few days later and told that there was no iPhone 5 phones available for me so they would send me a check out for $550. I was told I would receive it in 7-10 days. It is now March **, 2014, over a month from when I had filed my claim, and I still have not received my check. I have called customer service several times before today and I get the same message from the customer service professionals. First, I would like to state that all of them have been very nice and try to be helpful, but it seems at this point that none of them can do anything for me except to put in a message for accounting to call me regarding my check. I have been told that proper protocol is that I receive a call within 24-48 hours. I have had the customer service representative place this message for accounting 3 times and have never received a call regarding the status of my check. I thought the hold up might have been the fact that I was waiting to send my phone back until I received the check so I sent my phone back approximately two weeks ago. So now I am without a cell phone because I have not received a check to purchase a new one like promised. I had to pay a deductible immediately to get a phone sent out when I initially filed my claim on top of the amount that I paid in the store (in full) to purchase this unreliable wireless protection service. I followed the specified timeline that I was told, but you have not. Below are all the times I have called and spoke to customer service:

February ** - Filed claim

March * - called to check status - escalation placed

March ** - called to check the status

March ** - called to check status, escalation placed, spoke with customer service manager

March ** - called to check status, escalation placed

I paid for this product in advance when I upgraded my cell phone line. This whole process has made me deeply regret doing so. I have never had to deal with such unsatisfactory customer service.Desired Settlement: I would like a refund from the deductible that I was charged on my credit card over a month ago and my check for $550.

Business

Response:

Check number [redacted] in the amount of $550.00 was mailed on 3.**.14

Thank you,

Review: I Prepaid at my local Verizon store for a "no questions asked" insurance policy for my very expensive android phone. when it broke, I immediately filed a claim. initially they refused to accept my bank card as a form of payment for my deductible unless I first shipped them my phone, which I was reluctant to do, not trusting them, but my hand was forced. I shipped my phone and paid the deductible, in good faith. I will note here, that I was never told anything about ever having to pay a deductible when I prepaid the premium.

After several days of waiting I called, since their erroneously titled webpage "[redacted]" actually tells you little or nothing about your claim. to this date, it still says I never sent the phone. though on the phone they have confirmed that I did.

It's been well over a week, and they still cannot tell me when my phone will come, or in fact, whether they even shipped it. I spoke to a [redacted], and she confirmed that they have no idea where my phone is, when I will get it, or if it ever even got to them. I asked if they could call whoever sends them the phones, and was told, "we don't have the phone number for those people".

I should add, that several times I have been told I would receive a call back with tracking info "within 24-48 hours" and on both occasions of being told that, I did not receive any such call and had to call them.

Initially they told me any refund would have to come from the Verizon shop, who in turn, told me the opposite. however I did get the [redacted] at GWG to confirm that any refunds would have to be through them.Desired Settlement: I no longer wish to do business with this company. however the entire amount of the 2 year policy, plus the 75 dollar deductible was already paid. I want my phone, finally, and I would like a PRO-RATED amount refunded for the 13 months of the contract that remain. I was told they wouldn't do this, but that I could have the whole amount back "possibly" if I didn't accept the phone. which, after nearly 2 weeks of headaches, I am not willing to do.

Business

Response:

[redacted]'s replacement phone has shipped out via UPS tracking [redacted] as of 12/**/13 showing out for delivery today. I have refunded his $75 deductible for the inconvenience he experienced.

Review: I bought the extended warranty from [redacted] wireless zone in [redacted]. I ended up breaking my phone by accident and I filed a claim. The first time they lied to me about having the phone in stock. Well then they didn't and they would then send me a check for $550 for replacement, I thought that was fair. It has been 4 weeks since I first filed my complaint and nothing has happened at all. I keep getting told that my process is in the works and it will take time. That is a lie because I have done my research and I have found out that many people have found the same issue. I want my money. I lived up to my end of the bargain now it is their turn.Desired Settlement: I want my money for that amount of $550. If I don't get the money in two weeks I will file a complaint the with Minnesota Attorney General and if that does not work I will start a class action lawsuit against this company for their lies and failure to provide their promised service.

Business

Response:

check #[redacted] for $550 was mailed out of our ** offices 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: May ** 2014 I started a claim with GWG as my Galaxy S5 phone that they had replaced previously through a pick up a [redacted] was having the exact same issue as the first phone, the back space did not work. I could see the phone was a previously used phone and was not happy with this service. I digressed and decided as my need for any phone due to sick child was far more important than fighting to get another new, not used phone. On my first claim they never called to tell me to go to [redacted] to pick up my new "used" phone after a promise o 3-5 business days to ship me a phone. Again, the rep had no idea why no one called to tell me they were not shipping a phone and that the new "used" phone had been at [redacted] for a week. Please do look into their monitored call system a it is all there. On my 2nd claim I was told to send back the 2nd phone and I would receive a new phone. Claim [redacted]. GWG immediately deducted $130 for a deductible and $381 until I returned the phone as they were sending me a new phone within 3-5 business days. I called back early June asking why I had not received my phone. They advised they were unsure why no one had contacted me but a phone cannot be replaced and a cheque for $581 would be sent in 3-5 business days. I asked why the deductible was increased from $95(first claim) to $130. They advised it was my second claim. I advised had they not given me a phone with the exact same issue, there wouldn't be 2nd claim. As I waited over the stated time to report that the phone was not working, they were not prepared to do anything for me. My child was upset to tell me there was the same issue with the new "old" phone as the first as she had to wait for her 1st replacement and this caused her anxiety not to be able to reach me at all time which escalates her symptoms It is a back space button issue! There is no attempt at being fraudulent here. It is obviously a phone design issue with Galaxy as I wouldn't set out to destroy my back space button with intent. I stated I did not want a cheque I wanted a phone. I didn't care if it was a Galaxy I would accept another phone of the same design and value. That was not possible. Nor was being sympathetic for my child not to have to go through this yet again. June [redacted] I called back and spoke with [redacted] about no cheque yet. He didn't understand why no follow up and assured me that he would escalate ensuring a response an also to use [redacted]. He could also tell me that a cheque was not confirmed to have been issued and that no one had updated my notes sine my call 3 weeks previous. He was great. July [redacted] I called again - I am calling their ###-###-#### line always. I advised I had spoken to [redacted] who assured me a call would be returned to explain why there was no cheque. I got the same rehearsed speech of apology for volumes and the need to review fraudulent claims and assured a response would come immediately. I advised that I understood that the young lady on the phone was at no fault here. ** I work in a large organization and we serve the public also and I am fully aware of Accounts Payable Departments as I worked in it and know how long it takes to cut a cheque. I know run [redacted] for my [redacted] for [redacted] so please spare me the insult of rehearsed responses and let me know if it is standard process for GWG to not follow what they offer and makes their clients wait months and months for cheques, phones and resolve to issues. She responded that is hasn't been this bad before but it is now due to fraudulent claims. " I sympathize, I really do. I said my claim is not fraudulent, I have the phone and the back space doesn't work and now it is starting not to charge. This should be a quick easy resolve. Don't send me a cheque, send me a phone. I am incurring charges on the deductible for a claim not being plus the $381to ship my phone back, which I will not do like the first claim until I have the assurance of a new phone or cheque. I get a feeling not to trust GWG with apologies and no resolution. July [redacted], Escalation Representative sent me an email to advise "All processing steps have been completed with your claim and we are now waiting for accounting to issue your check. We are working to obtain the status/ETA on your check. When it has been confirmed that your check has been issued you will be provided a check # and the date. We understand the frustration in this delay and we will do everything we can to assist in getting this issue resolved. We apologize for the inconvenience. Your claim will be monitored on a daily basis until we get confirmation that your check has been sent. Your patience is appreciated. Thank you" I was appreciative for the response July [redacted] I emailed re any new yet and the expense to cause interest are concerning. July [redacted] from [redacted]: "We are working diligently on your behalf. Sending requests to accounting asking that your check be sent. Your claim will be monitored on a daily basis until we get confirmation that your check has been issued and sent. Holding onto your broken phone does not guarantee a time frame on your check. To avoid further interest charges I would recommend that you send it in so that the hold can be refunded. We are unable to refund until it has been received." My response back was there wasn't issues like this the first time and the phone is in hand so there is no fraud here. No response back from that. July **attempt to email again asking why this is taking so long. July ** same response back from [redacted] that this is just due to fraudulent claims. Again I returned a response saying "I have the phone in hand that I am prepared in good faith to return as soon as my cheque arrives. No responses are coming at all now. July [redacted] I called instead of emailing and asked to speak to someone higher than [redacted] who keeps giving me the same response. I don't want the same response. I just want a new phone as promised by the warranty I purchased for a measly $100 which I am not out of pocket for $600...this is just ridiculous. Please ask someone to call me. No call returned. Aug * sent an email to [redacted] to ask for an update. I know there is no hope now. I don't blame [redacted] or the phone rep. Who knows what is going on with the [redacted]. I tried [redacted] and my first claim is visible and closed but after 2 months, not a mention of this claim. That tells me a story right there. I went to research on line complaints against GWG to see dozens of customers like myself waiting for cheques, no one is being offered phones at all, and these claims go back a far as Oct 2013 on the site. I am so concerned as the phone now doesn't even charge as it was used given to me to replace my new $600 phone. Also when I asked them when I get the new phone I hope they honor the warranty I have left that will be to April 2015, I was told yes but only if the new phone wasn't an Iphone or Galaxy. Well news to me as I purchased a warranty for a Galaxy phone and that phone needs to be honored until our contract expires. I have a very sick child that needs to be with a phone at all times. She is incredibly stressed aggravating her condition which now infuriates me to no end to see this. I am a single mom and cannot afford this. Now I have to go to [redacted] and exercise trying to purchase a phone as my term to upgrade is not up. There is another $600 out of pocket I can add to my expenses. The calls, emails, expenses and stress this have caused me, and many others, is really unacceptable Today I called back and ###-###-#### is out of order. This [redacted] was also just featured on Global news by a lady with the same issue. So if it is making worldwide media attention, and the customer service line is out of order, it is clear to me I really have something to worry about.Desired Settlement: I am emailing to ask please do something to help get my cheque r which was promised in 3-5 business days. I have the faulty phone to return and there is no intent not to return it or be fraudulent as is the stated reasoning by GWG of why the cheque is not being processed -there are just too many fraudulent claims. This should also have no bearing to issuing the cheque as in good faith I allowed them to charge me $381 showing my good faith and intent to return this faulty phone to them.

Review: I purchased an HTC DNA cell phone from Verizon, [redacted] on 12/**/2012 (MSRP $700) for $200 with a two year contract. At that time they sold me two years insurance for $99 with Wireless Protection Program Association (Global Warranty Group) with the understanding they would replace the phone should it break within that time.

On 9/**/2013 I dropped the phone and broke it. On 9/**/2013 I called the insurance group and was told they would put a $301 hold on my credit card, a new phone would be sent out, and when I returned the broken phone they would take the $301 hold off the credit card; that I should receive the phone within two days. On 9/** I called again as I had not received the phone. I was told they could not obtain the phone and offered me $400. I said that was not acceptable as the MSRP was $700 without another 2 year contract and I still had over a year and a half on my original contract. I spoke with [redacted].

9/**/2013-Spoke with another [redacted]. They upped the offer to $550. Still not acceptable so she said she sent it to "escalation" to see if they could get more money and they would call within 24-48 hrs.

9/**/-I called again. Still no answer.

9/**/2013-There was a $90 charge on my VISA card for a deductible. However, I still had no phone or money. I called the insurance and eventually this charge was taken off.

9/**/2013-I called Wireless again and spoke with [redacted] another [redacted]. He still had not received word. Said they needed another 48 hrs..

9/**/2013-Spoke with [redacted] again who said he would call the Administrator and let them know our problems since 9/**/2013 and would get back before the end of the day. No

phone call was received.

9/**/2013-Called and spoke with [redacted], another [redacted]. Same conversations. Never called back.

9/**/2013-Called and spoke with [redacted], another [redacted]. Nothing different. Said to call back in 48 hours.

Also spoke with [redacted] with no different response.

Eventually we went back to Verizon and explained the problem and asked for help. They made several calls to no avail; but said that they would get permission for us to purcahse the phone at the $550 price.

On 9/**/2013 we spoke with [redacted] again and told her we would accept the $550 offer even though it was not really enough. She said we should have the check within 7 to 14 days.

We went back to Verizon and purchased the phone with our own money, assuming the checkwould be received.

Approximately a week later, knowing their track record, I called to check on the status of the check and was told it was processed but 14 days was not up. On 10/*/2013 having still not received the check, I called again and spoke with [redacted], who said now the checks were slow and I would not receive the check for another 3 to 4 weeks. Knowing their track record now, I have doubts this will ever happen.Desired Settlement: I am afraid this is just another put-off and the check is really not in the mail! There is no reason we should not have received it by now.

We want the check for $550 to reimburse us for the telephone we purchased out of pocket. I would also like AFTER I RECEIVE THE CHECK, to have them cancel the insurance and reimburse me for the $99 for the policy.

Also if there is still the $301 hold o n my credit card, I want it taken off right now.

We were supposed to have this settled within 2 days. It is now almost a month later and we are still without compensation.

Business

Response:

Can you please have the customer provide the wireless number or the claim file number so I can research this complaint?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted],

The wireless number is ###-###-#### . The claim number is [redacted] .

Sincerely,

Business

Response:

The check for the replacement phone was sent via UPS tracking [redacted] and was delivered on 10/**/13. The broken phone was received on 10/**/13 and the $301 was refunded back to the customer credit card at that time. I also show that deductible was refunded for $90 on 09/**/13. Currently we have no more of the customer money and the claim is closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I would like to know why they did not keep up their end of the deal?

2. What will happen if I need my phone replaced again? Why can they not replace my phone as agreed?

3. How do they get away with giving me no replacement phone; and the money we finally agreed on was at least $100 less than the

phone cost? The only reason I agreed was Verizon felt bad about selling the insurance and agreed to give it to me for less.

4. What can I expect in the future? Why are no phone calls answered?

5. I would like the insurance pro-rated and my money returned for the insurance so that I may buy it somewhere else as THIS IS THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH.

6. How does an insurance company get away with not doing what they agreed to?

Why do I get no answers???

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a phone from a [redacted] dealer in [redacted]. They sold me a Samsung S3, and sold us outside [redacted] protection from Wireless Protection Program. The phone broke with in the 30 day period and the store refused to do anything about it, they told me I must contact the protection program, which I did. They said I had to ship the phone to them and pay the 100.00 deductable via credit acrd which I did. They recieved the phone with 3 days as I paid for express mailing. I didnt hear back from them and I finally called them and they told me the phone has been discontinued and they would issue a cheque fro 587.00, I have contacted the company many many times and they keeop saying it has to go to escalition and som,e one will call, I have had it escalted 5 times. They finally contacted me via email to tell me they will issue a cheque, which has been over a month. Still nothing, I called today and asked to speak to a [redacted] and the girl told me they had no [redacted] to talk to you, and I would have to submit an escalition to find out how much longer. This has been an ongoing battle for over 5 months. The [redacted] of [redacted] in [redacted] is no help at all.Cambridge Eloectronicsinc-[redacted] Cornerstone Mall[redacted] Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like the cheque for the 578.00 for her phone or a credit in that amount applied to my cell bill.

Review: Company charged credit card $381.00. For a retainer fee until broken phone was mailed back. It is now July [redacted] and after calling them about this twice they have now informed me they need a tracking number.

The broken phone was delivered to Pro Mobility Inc, [redacted], on the [redacted] of June 2013 at 10:18 a.m.

Although my account has been raised to escalation numerous times, no-one at either the call center nor the escalation center has ever contacted me to let me know what requirements they had of me.Desired Settlement: I would like my credit card refunded the original $381.00, as well as the incured intrest at 19.99%. This brings the total refund to $548.14.

Business

Response:

I just called customer and sent this recap to the customer via email.

[redacted],

Review: I have a contract for them to cover my phone as insurance that I bought. My phone was stolen and they provided a new phone that did not work. I was offered a check in replacement because they did not have any phones available. I have been waiting over six weeks and have not yet been provided the track and cannot get information as to the status of the claim except that the escalations department will call me in 2 business days. I have called six times and have not received a call back. Meanwhile I am stuck with a phone that does not work, and I have paid them $400 dollars.Desired Settlement: I would like the check I am supposed to received, as well as a refund of the insurance I paid for since it obviously protect me at all.

Business

Response:

customer decided to get a phone instead of the check on 3/**/14..phone shipped and to customer by 3/**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke to the individual who actually sold me the insurance. He was very dissapointed in the company as well. The phone that arrived was not the phone I originally had. The individual said he would work with me and the insurance to get me an upgraded phone and also 100% of my insurance deductable credited back to me.

I will not consider this issue resolved until I see the credit on my credit card statement for $180 (which I will continue to check for every day until I see it) and also have a working Iphone 5s phone in my hands.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I don't see notations indicating the refund of the other $79 but I will refund it today for you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Her)

Thank you ..... I appreciate it. Once I see the credit come through my statement, then I will consider this resolved. And accept the complaint as resolved. Thank you again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My daughter, who's living in San Diego, purchased an LG G2, and the GWG insurance (she paid monthly) in December of 2013. The following February, her phone broke, so we called the insurance company and paid the $90 deductible to make the claim, after which my daughter sent in her phone to get a replacement. It was difficult enough just to be able to make the claim; my daughter tried calling first because she felt it was her responsibility. However, the rep. wasn't able to help her even though she is an authorized user on the account and she and her husband were the ones paying for the insurance; the rep could only speak to me because mine is the main name on the account. The next day I was called by a representative who said that their provider no longer had the G2 in stock (granted this phone was brand new to the market and should have been easily obtainable). The rep said that a check for the full retail price of the phone ($550) would be sent to my daughter within a couple of weeks. Well the couple weeks passed and their was still no check, so I called to see what was going on. The rep I spoke to said that mine was just one of many checks that needed to be processed in order to be sent out and that we should see the check no later than two months. Well not just two months, but eight months and numerous phone calls later, and I still haven't heard or seen anything promising about receiving the money that is owed. Most insurance providers honor the claims made and assist customers in a timely manner. My daughter has also continued making the monthly payments (they stopped after the August payment only because a new check card was sent to her husband).Desired Settlement: I want $550 check that was promised sent to me, along with a refund for the $90 deductible and a cancellation of services after the refund has gone through.

Review: My wife purchased an extended warranty from GWG to cover an iPhone purchase. The phone stopped working and my wife filed a claim. My wife was required to pay a $165 deductible to get a replacement device. GWG was supposed to issue a check for $450 to cover the cost of the replacement device. We have waited over two weeks for GWG to process our check. A phone call to them on January **, 2014 confirmed a check was going to processed to us. On February *, 2014, there is still no check and a call to GWG customer service said check has been approved but the check has not been prepared and there is no release date. The customer service person said the accounting department is experiencing some problems.Desired Settlement: SEND CHECK FOR $450 IMMEDIATELY! SEND VIA OVERNITE DELIVERY METHOD NOW!

Business

Response:

check #[redacted] for $450.00 was mailed out of our ** offices on 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a message from your office regarding the referenced complaint against Global Warranty Group. The company sent a check to us for $425 and my wife received it last week. However, this week I noticed a pending charge for $699.99 appeared on my American Express account. I immediately phoned American Express of this charge and that we are disputing the nature of its origin. I have asked my wife if she knows why there would be a charge from GWG and she is unaware of anything that would cause this.

I don’t know what games GWG is playing, but there actions are causing me to spend additional time and resources on a matter you consider “closed.” This latest action appears to be an effort to intimidate us and to unlawfully gain monies that are not theirs.

I am thoroughly disgusted with GWG’s antics and will use every legal effort to defend my family and to expose their poor business practices. I would like to speak to someone at the Revdex.com to understand how they can continue to support a business like this that does such offensive actions against its customers.

??

??

?Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The phone was sent on Saturday via US mail. They should have received it by now. This was turned around a lot faster than the check we requested from them. They are not trustworthy and we need verification that they received the phone.

Sincerely,

Business

Response:

I can see the broken phone in transit so I have refunded the hold of $699.99 back to your credit card ending in [redacted]. Normally it takes 3-5 business days to show on the customer's account.

Review: HISTORY OF NON-PERFORMANCE ON WARRANTY

March *, 2013 purchased 2-year Canada Preferred Replacement warranty with [redacted] authorized dealer on Motorola Defy XT560 for $99.99 through Global Warranty Group

January 2014 phone quit working - dealer would not replace - referred us to Wireless Protection Program at Global Warranty Group ###-###-####.

January 2014 GWG instructed they require a $99.00 deductible prior to starting any warranty process which they charged to my VISA.

January *, 2014 sent phone to [redacted]., [redacted] via priority post as per GWG instructions in order to receive replacement phone.

January 2014 GWG confirmed receipt of old phone & informed no replacement phone available - they would mail a cheque for $200 to finalize claim (in other words refund the $$ we already gave them).

February 2014 spoke with [redacted] Authorized Dealer - they quit using GWG as several customers have similar complaints

February - May 2014 numerous calls to CSR resulted in "promise to pay" however NO PAYMENT RECEIVED TO DATE.

May *, 2014 send e-mail to Global Warranty Group with copy to Revdex.com New York requesting payment by May **, 2014.

May **, 2014 - checked with GWG customer service - no cheque processed

May **, 2014 - filing complaint with Revdex.com New YorkDesired Settlement: Upon review, hundreds of similar complaints have been received by GWG and according to Revdex.com they were able to help settle a majority of these complaints.

We request, cheque for $200 as promised to be processed and mailed prior to May **, 2014 & confirmation of mailed cheque to be sent via e-mail [redacted] Cheque to be sent to: [redacted], as per your records.

Business

Response:

check #[redacted] for $200.00 sent 7/* via USPS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased GWG warranty when I purchased my phone from [redacted] in Calgary, for $140.00, for lost, stolen or damaged. Last June I contacted GWG they said no problem send old phone back to them and I had to give them a deductible of $75.00 which was charged to my credit card, they said they would send a replacement phone after they received my old phone, I tracked my phone and they indeed received it, after 3 weeks with no luck I contacted them and they said they did not have a replacement phone but instead would send a $520.00 cheque right away. Originally they wanted to charge my credit card $620.00 and they would send out a phone right away, thank goodness I did not do that. After I spoke to someone at GWG they confirmed that they received my phone even though the track a claim site said they still didn't receive it, they told me to continue to track it which I did every couple days but no new entry was ever entered, then one day I could no longer track as the site was no longer there. All postings from others said they exact thing happened to them. I spoke with Rogers and said to send a complaint to Revdex.com. Here's hoping you can do something for me. I still do not have a phone as I am obviously still paying for one I don't have and can't afford to purchase another one or even pay another monthly charge. I learned my lesson never to get extended warranties or insurance on cell phones, what a scam this company is or was.Desired Settlement: what ever you can do for me, hoping for my deductible of $75.00 and $520.00 at least. even though my phone to replace is $699.00 Blackberry Z10.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].

Sincerely,