Global Warranty Group

Review: When I bought my cell phone the dealer recommended the insurance

so I paid around 100 dollars.

and I lost my phone and claim my phone on October 2013

and I paid another 99 dollars to get a new phone (which was the contract if I paid 99 dollars I got new phone)

The company told me that they do not have any samsung gallaxy S3 on the stock

so they told me that they will send me the cheq

but now April 2014 I still do not get any cheq or phone device from them

I am waiting for SIX months and also I am paying extra money to borrow a phone!!

I am so angry... Waiting for six months? I just want to cancel everything and my money back.

Please solve this issue Please send me the cheq or the phone Samsung Gallxy S3 16GB!!!Desired Settlement: Please send me the cheq or the phone Samsung Gallxy S3 16GB!!!

Business

Response:

check #[redacted] for $475.00 mailed USPS on 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have cell phone insurance through this company and put in a claim on Feb. *, 2014. My credit card has been charged $301.00 and my deductible has been taken from my bank account and I have no settlement from the company for the broken cell phone as of April **,2014. They charged my card for some 30 day agreement which I thought was from the day they sent out settlement if the broken phone was not returned but they said it was 30 days from the day I made the claim. I do not understand this reasoning since this is a main phone and is still working but has broken parts. I have called many numerous times to the call center and have had no return phone call. They say the check is in process but cannot tell me when it will be mailed. The check was ordered on Feb. **. I am extremely upset that I have not had any response to any of my phone calls . this company has about $400 of my money and I still have a broken phone. I have asked to have a call returned and all I get is they will call within 2 business days. I say it has been more than 2 business days since Feb. **.Desired Settlement: I would like my credit card refunded and the cell phone replaced as per the warranty I purchased

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased GWG insurance for a cell phone. When a claim was made, they immediately processed the deductible but could not provide the product as per the contract. They offered and we reluctantly accepted a cash settlement for $599.00.This claim dates back to Oct. **, 2013.I have called several times, emailed several times, and faxed several times. I keep being told it is being escalated to the next level and I will get a call back regarding the fact I have not received payment. I never get a call back.Today again [redacted] confirmed that I had contacted then several times but the next level of escalation can not get confirmation from the accounting department so they don't call back.I also questioned them with respect to the fact that I had nearly a year left on the insurance; yet, because they could not meet the condition of the contract and send a new phone, I am told I need to buy new insurance for the new phone at a higher cost for the deductible, and that no portion of the insurance purchased already could be transferred. I find this disturbing as it was not our fault that they could not fulfill their part of supplying a phone as per the agreement.We purchased the other phone at significant cost and have now waited for 2.5 months for payment and at this point they still will not advise that a payment is being processed.An email attached told me I would receive the money within 4-6 weeks. It have been 2.5 months to this time.Desired Settlement: I want to know when a cheque is being issued and would like some compensation for the delay.I further would like to see them extend the insurance policy from the previous phone to extend to the new phone as this would have occurred if they had indeed sent a new phone as per the agreement.I am presently out over $650.00 and feel it is unreasonable to have this type of delay for them to honour their commitment to pay $599.00.

Business

Response:

Check #[redacted] for $599.00 was sent out of our ** office on 1/**/2014.

Review: My family bought an extended warranty from Global Warranty Group through a Rogers Wireless, it guaranteed replacement of up to 3 phones due to loss, theft or damage. I made a claim on November *, 2013; GWG informed me they did not have my model device (iphone 5 16g black) and would issue me a check for $699.99 to replace my phone. I have called back numerous times since (they told me 8 times today), I keep being told that my file has gone to "the escalation department" and they will call me in up to 2 business days if not call back. No call back at all ever, so I call again and again, only to be told that the check is in processing and the escalation department will contact me. I have used the service before and had my claim resolved in 2 days, now we are nearing 4 months.

I am now in a position where I have sent in my damaged phone to GWG and received nothing but promises to call me back which never happens.Desired Settlement: I would like either a replaced phone, or the check they have been promising me.

Business

Response:

check#[redacted] for $699 sent 3/*/14

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you so much for dealing with this so swiftly! I appreciate the good work you do and have already recommended the [redacted] to family and friends!

Faith in humanity restored.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have yet to receive a cheque

Sincerely,

Business

Response:

check#[redacted]for $699 sent 3/**/14

Review: First of all my complain is with insurance co (Group Warranty Group but most of the questions is on the cell phone. I returned a defective cell phone Samsung Galaxy Note 3 N9005 32 GB Lite in Dec of 2013.

Received an email from the co. and they said they charged $75.00 on credit card for starting the process and to give me a RMA no.

Since then whenever I call their customer service as would told I was approved of a check refund of 725.00 within 2 weeks. It’s the same answer, we (the customers service) will send another email to another department to have them check on the process of the check and I should hear from them within 48 hours. As of today June **, 2014 I have not received a reply.

These are some of the dates I know I have called for an answer:

1-**/14 cs name [redacted] will email corporate

2/*/2014 [redacted] a check will be sent out.

2/**/2014 [redacted] said there is a delay in processing checks

3/**/2014 [redacted]

3/**/2014 [redacted] 5/**/14 will email corporate

6/**/2014 [redacted] still no reply on statusDesired Settlement: serve their customers, do what the problem is and solve it, and communicate with the customer. Six months with no communication and problem is note solved.

Business

Response:

check #[redacted] for $725.00 sent 6/**

Review: The deductible was paid in Nov 2013 with a promise to send a check with the amount of $425. To date they have not honoured there promises. After continuous calling and escalating the claim, they have still not issued a cheque to date.Desired Settlement: I want the promised $425 for outdated cell phone and return of $95 deductible.

Business

Response:

check #[redacted] for $425.00 sent 7/* via USPS

Review: In Dec. 2013 our cell phone was damaged. We put in a claim to have the phone replaced as per the warranty agreement. We were told that they did not have a phone in stock and for us to purchase a new one and they would reimburse us with a cheque for $700.00. We had to pay the deductible at the start of the claim. We have since Dec. 2013 talked to this company on the phone at least 10 times. Each time we talk to them we get exactly the same story. We have been told that our claim will escalated and they will contact us within 24-48 hours, they never call back, we phone again and get exactly the same story every time. We just want the company to honour the warranty. To this day they have never called us back, never sent the cheque for $700.00 even though we still show an active claim . This company seems to have the same complaint from consumers over and over and I believe this cell phone insurance from this company is a complete scam,Desired Settlement: We would like our cheque for $700.00 and be reimbursed for the deductible that they forced us to pay to start the claim.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We have not received any cheque in lieu of a replacement phone or notification from the above company regarding our claim. Please let me know our next steps.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $700.00 sent 7/*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a cheque in the amount of $700 for a replacement IPhone from Global Warranty Group as was indicated in their response on July * 2014. Please follow up once again with this company on this matter. Thanks.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My names [redacted] and I am a long long time customer with [redacted]. Approximately a year and half ago I upgraded my plan to get the new Samsung galaxy s4. At the time, I was offered an insurance plan for about $120.00 that would protect me if I had lost my phone, damaged it, or had it stolen where I would pay a deductible and I would have a new phone sent to me right away. Well over a month ago, I lost my phone and called Global Warranty Insurance - the company that [redacted] had signed me up with and filed a claim with them. They had me pay my $95.00 deductible right away and told me I would receive my brand new S4 within 3-5 business days. On the fourth day I went to check the tracking information and noticed that it said the phone had not been sent and to call the Global Warranty Group company. When I contacted them, they informed me that they were not able to get my phone and that they would issue me a $700 cheque to replace the cost of the phone and that the cheque would take a little longer to receive since it was coming from headoffice. Since there was no other option other than cancelling my claim completely I agreed. It has been 5 weeks since I made my claim with them and they keep telling me that someone in their accounting department will contact me and no one ever does. I have escalated my claim 4 times now with promises that someone is going to call me back and have not received any phone calls. Because they took so long and I needed a phone (I don't have a landline) I had no choice but to upgrade my phone and pay over $300 for a new phone. I have called them more times than I can count and they keep promising me that someone will get back to me and then they don't. I checked online and the reviews of this company are awful - there are over 50 different reviews from people stating that they have waited MONTHS (some waiting 3-4 months, escalating 10+ times) and have not received a cheque or a replacement phone.

Product_Or_Service: Other /Samsung S4/Super 6gb plan

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like the $700 dollar cheque for the cost of my Samsung s4 as well as the $95.00 deductible I paid, because they left me waiting without a phone for over a month and I had to pay [redacted] $350.00 to upgrade my phone so I could get a new one.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any sort of payment from Global Warranty. I filed my claim in early March and it's now July. They continue to give me excuses as to why they haven't processed my cheque yet they didn't hesitate to take my $95.00 deductible right away. It is very frustrating to me that I have to repeatedly call Global Warranty to find out what's going on with my money when they should be the ones keeping in touch with me. I have had to pay out of pocket to get a new phone ($350) because they were unable to replace my phone. I would really appreciate it if they refunded my $95.00 deductible and sent me my $700 cheque to cover the cost of my phone. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted]. I have sent them numerous emails and have not received any response I am extremely frustrated.

Sincerely,

Review: STill waiting for check.

please assist

###-###-####Desired Settlement: 700

Review: I purchased Cell Phone insurance through a [redacted] Wireless Affiliate who recommended Global Wireless Group (GWG) in February, 2014. I filed a claim for my water damaged cell phone (Apple iPHONE 5S 4G LTE 16GB) with GWG at approximately 9:30am on Thursday, 7/**/14. I chose an expediated option where I paid my $179.00 deductible and allowed them to put a $699.00 hold on my American Express Card until they received my damaged phone. The steps, as outlined by the GWG rep, were as follows: 1-2 days of processing then a new phone would be overnighted to me via UPS.

I was instructed I would receive an email with my case number and a return label for UPS. I never received the email but I went online and printed the label myself.

I mailed my broken phone via UPS on Friday, 8/*/14 using their return label. I tracked the package until it was delivered on Saturday, 8/*/14 at 7:24am. At this point it had now been 3 days and the website still reflected they had not received my phone. It also indicated and my transaction was being delayed because they had not received my returned phone. I chose the expediated route and should have received a replacement phone on Saturday or at the very latest Sunday. GWG HAD processed my deductible charge and HAD put a $699.00 hold on my credit card.

I started calling on Saturday, 8/*/14 to inquire when my replacement phone was to be delivered. GWG phone lines went to fast busy and no answer. I called many times throughout the day and checked the website periodically.

I called throughout the day on Sunday, 8/*/14. Same problem with the fast busy signal and no answer. I checked the website periodically.

I called throughout the day on Monday, 8/*/14. Same problem with the fast busy signal and no answer. I checked the website periodically.

I called The Wireless Center ([redacted] wireless authorized dealer) and advised them of the situation. They provided two other phone numbers to try. None of those phones were answered either. The Wireless Center can not get anyone to answer their calls either. I also called American Express to see if they could help me with the $179.00 charge. This is still in dispute.

At this point, GWG has my broken phone and my $179.00 deductible and they have delivered NOTHING to me as outlined when I purchased the insurance in February AND when I submitted my claim on July **, 2014.

I have no way of contacting them. Their web pages are down, their phones go unanswered.Desired Settlement: I am seeking GWG deliver the product my insurance policy was to cover, a replacement iPhone 5s (16G) -OR- a $699.00 check (the amount they would have charged my AMEX had I not returned my broken phone).

Review: I lost my Iphone5 16GB and as I had [redacted] (now taken over by Global Warranty group), I made a claim (Claim Number : [redacted]) for replacement of my lost Iphone5 on 07/**/2014. I was told that as soon as my deductible was approved, I would be shipped a new phone with 48 hours. My deductible of $179 was approved on 07/**/2014 and was charged to my account. I was sent an email confirming the same and saying that I will be sent a tracking number for my phone. However, to this date, I haven't got any such email. I still have not received my phone and it is causing me a lot of inconvenience! I have written to GWG repeatedly but I have not got any reply from them. Moreover , they are also not answering any phone calls anymore. On August [redacted] 2014, [redacted] of [redacted] emailed me I received an email from you on August [redacted] that a new administrator will be following up with me beginning of this week regarding my claim for replacement of my lost IPhone 5 (Claim Number: [redacted]). I have not received any phone call and no one has attempted to contact me. This has become very frustrating now.Desired Settlement: Since not having a phone is causing a lot of inconvenience to me, I am buying a new Iphone5 16GB ($700) on my own and I would like GWG to reimburse me for the same ($700). I would also like GWG to refund my deductible of $179 as well

Review: global warranty charged me for a 2 separate claims of 2 different smart phones I purchased loss repair warranty and now require repair of 2 smart phones they charged me the deductible of $179 X 2 for a total of $358 and then charged me another $699.99 X 2 for a total of $1399.98 for the new phones. the deal was that global warranty was to send me 2 new phones and I was to send back the broken phones once I received the new phones. so they went ahead and charged the grand total of $1757.98 and I have not received the new I-phones as promised. So in fact I have been charged $500 for the original warranty coverage and the $1757.98 and have two broken phones. Claim numbers are [redacted] and [redacted].Desired Settlement: would require a check to cover all costs so I can have my phones repaired or replaced

Review: It is so unfortunate and frustrating as I claimed for iphone 4s, and the customer care agents promised to deliver a check worth 600$ in 60 days But it almost 11 months but no response. I am calling almost every week since 11 months but no use.

And 2 months back they emailed saying still in processing, but it turned to a false promise.I also tried calling your phone no but busy all the time.

"Finally, from you I am expecting a conformation date for my check delivery"

Please respond to this issue asap.

Thank you for your concern for customers!Desired Settlement: Please respond to the issue and deliver my check as soon as possiable.

Review: In May of 2014, I sent in a defective and damaged phone along with payment in full that they required for their deductible to Global Warranty Group, LLC. They stated that once they received the phone that they would send me a refurbished phone of the same make and model as a replacement. Global Warranty Group later claimed that the OEM is out of stock of that specific make and model. I asked for a check for the price I paid for the phone since Global Warranty claimed that it was no longer available. Global Warranty Group said they would not pay me what I had to pay for the phone, but instead would only send me a check for what the phone sells for now. First they stated they would send a check for approximately $100.00 less than the current advertised price. While in conversation with their phone reps, I had to guide the rep to the correct model of phone and price on [redacted]'s website to show that their amount was incorrect. The rep agreed on the higher amount and stated that they would pass the information on to the next level of customer service and that they would get back to me. They never have contacted me in any way since then. The business phone number that I have always contacted them on has been disconnected. Their e-mail links do not work. I have no way of communicating with them and they are not communicating with me to resolve this issue.Desired Settlement: If I cannot get a refurbished phone of the exact make and model that I had in my possession, then I want a check for the full amount that I bought the phone for when it was new. I am willing to compromise and accept payment for the current price of that make and model on the [redacted] website. which would be approximately $100.00 less than what I originally paid. I will not accept anything less.

Review: I insured my cell phone with this company. When I filed a claim for my phone because it was not working, the company could not send me a new one. Instead, I was offered a $450,- check, so I can buy a new one. The file was claimed in May 2014. Since then, I called numerous times regarding the claim status, since I have not received the check so far. Currently, I am unable to reach the claims department at all, and I am still waiting for the promised check.Desired Settlement: Send me the money.

Review: I filed a claim broke the screen on my iphone 5s sent in phone it was received and signed for on 1/*/2014 on 1/*/2014 my credit card was charged a fee for my deductible and I received an email stating my claim had been approved and I would be receiving a second email shortly with a tracking number NO EMAIL AND NO TRACKING NUMBER because they haven't sent anything out. They GUARANTEE overnight shipment of replacement phone once claim is approvedDesired Settlement: I want my replacement phone

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased a warranty protection plan for an I-Phone through Global Warranty Group. Our phone was damaged in October 2013. We filed a claim and sent the phone to GWG on October **, 2013 per their instructions. After they charged our credit card the $180 deductible, GWG was required to reimburse us $700 for the cost of a new phone. We have called on November **, December **, January *, **, **, and **. They initially informed us the payment would be made by the end of January 2014. However after today's call they have not processed a check and cannot provide any information on the status of our claim or when we will be reimbursed per the terms of our warranty.Desired Settlement: We expect GWG to honor the remaining warranty payment of $700 per the terms of the warranty.

Business

Response:

Check #[redacted] for $650.00 was mailed out on

1/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our son bought a cell phone from Cellular Connection in Huron, Ohio. Upon that sale they also sold him an insurance agreement for $100 from Global Warranty Group in May 2013. In October 2013 his phone wasn't working. He called Global and they said it's an additional $75 deductible and to send his phone in, they will review and replace at no charge. We again paid the $75 and sent the phone in to them. They called us in December and said the phone was not replaceable and they would send a check to us for the value of the phone at purchase of $350. January [redacted] I called to check on the whereabouts of this check and they said it was sent to processing on December [redacted] and is still there. Today, January ** I check with them again and they said it was still in Processing dept. I asked to speak to a [redacted]. After waiting nearly half hour I got a [redacted] supposedly and she just agreed with everything. I told her I need a return call today as to when the check will be in my hands. I also did tell them I was contacting the Revdex.com. They misrepresented the insurance stating it was from Verizon to my son or it was interpreted from Verizon when Verizon has nothing to do with them.Desired Settlement: I'd like to get the $100 insurance contract fee, the $75 deductible fee, and the $350 for the reimbursement of the cell phone.

Business

Response:

Check #[redacted] for $325.00 was mailed out on

1/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because although I received the check in the mail today I have made numerous calls to this company in regard to this claim and I strongly feel they did not meet my son's agreement in replacing his phone and due to time limits in regard to settling this situation I sincerely doubt they will be helpful in the future. I am upset that Verizon chose a company such as this to represent insurance for their phones and has caused some doubt on my future purchases of Verizon phones as well since dealing with this company. I would like my son's $100 "sign on" contract fee back as well as the $75 we paid to get the phone replaced. Then, we will wash our hands of this company and no good will ever come from us using them again.

You may feel I'm being too harsh, but when a company offers a service, they should be timely #1, then they need to follow through with their agreements. I think if the check would have come a few months back I wouldn't be so sour toward this company, but I am and again due to the time it took to resolve.

Sincerely,

Business

Response:

I have refunded the deductible of $75.00 which can take 3-5 business days to show up on the customer's statement. I am not able to refund the cost of the contract which is good till 05/**/15 and we can update the phone covered if the customer sends in Proof of Purchase of the phone they replaced it with.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought the extended warranty from [redacted] wireless zone in [redacted]. I ended up breaking my phone by accident and I filed a claim. The first time they lied to me about having the phone in stock. Well then they didn't and they would then send me a check for $550 for replacement, I thought that was fair. It has been 4 weeks since I first filed my complaint and nothing has happened at all. I keep getting told that my process is in the works and it will take time. That is a lie because I have done my research and I have found out that many people have found the same issue. I want my money. I lived up to my end of the bargain now it is their turn.Desired Settlement: I want my money for that amount of $550. If I don't get the money in two weeks I will file a complaint the with Minnesota Attorney General and if that does not work I will start a class action lawsuit against this company for their lies and failure to provide their promised service.

Business

Response:

check #[redacted] for $550 was mailed out of our ** offices 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Bought insurance for cell phone from Global warranty group thru Rogers cell phone. Lost cell phone called Global to get new one sent in my $130.00 decutable, was told they have no phones to sent me so they will sent out a cheque for $525.00 to replace phone. That was on Dec * ,2013 I have not received anything, when I call them they just keep saying they are working on it and they will esculate my claim. They said "they are not set up to send out cheques, so they are trying to figure it out" I have called maybe 10 times. I did recive a call from [redacted] in Feb. that all cheques were going to be sent out end of Feb and he ' Assured me" I will have my money first week of March 2014. When I called the last week of March 2014 to say I have not recived my money I was told that the cheques have not been sent out and they are "still working on it " I have paid $70.00 for the insurance plus $130.00 for deductable they have $200.00 of my money with nothing in retunedDesired Settlement: I would like my $525.00 to start with,if I can get my $130.00 deductable with it would even better

Business

Response:

please provide the claim file number or wireless number for the claim so I may follow up on this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not my final reply, I am answering question sent to me,asking for cell phone #

It is ###-###-####

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $525.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,