Globe Life and Accident Insurance Company Reviews (%countItem)
Globe Life and Accident Insurance Company Rating
Address: 204 N Robinson Ave, Oklahoma City, Oklahoma, United States, 73102-7001
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Was offered Mortgage protection insurance in 2004. have paid all payments to find out its an accidental policy
2004 to present paid 38.40 monthly. can not convert, cash out or do anything with policy. was told it was mortgage protection, not an accidental policy made several calls to globe to get rude people and hung up on
i would like a refund of all money paid into this policy, or switched to a life insurance policy
The product Mr. purchased is an accidental death policy marketed to persons with a home mortgage. The fact that it is an accidental death benefit policy is clearly reflected on the application, in the direct mail advertisement, and in the policy itself.
For your reference, I am attaching a copy of the application for insurance coverage submitted by ***. The top of the application clearly says is it for "ACCIDENTAL DEATH BENEIFT INSURANCE" (emphasis in original). Directly above the signature line is the following language: "Please enroll the person above for Accidental Death Coverage." The direct mail advertisement included this application also clearly states it was for accidental death insurance. An example of the advertisement is also attached.
Based on the attached application, Globe Life issued policy #14MXXXXXX, an accidental death insurance policy, effective November 3, 2004 in the amount of $195,000.00. The policy includes five $25,000.00 riders added between October 2007 and October 2011, bringing the total face amount to $320,000.00. A copy of the policy is attached. All references to accidental death coverage have been highlighted for your convenience.
This policy includes a 30-day "free look" period, during which time Mr. could have cancelled the coverage if he didn't want an accidental death policy, and received a full refund of all premiums paid. Mr. didn't cancel the policy during the free look period and, instead, paid the premiums necessary to keep the accidental death coverage in force through May 3, 2019.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email or regular mail at:
***
Legal Department
Globe Life And Accident Insurance Company
*** - 7th Floor
*** OK XXXXX
When attempting to cancel an insurance policy that my grandson no longer wants, I keep being asked by the customer service reps) for my SSN.
When attempting to cancel an insurance policy that my grandson no longer wants, I keep being asked by the customer service representative(s) for my social security number. With all the identity theft issues currently happening, why does this company keep insisting on having my social security number? All I am attempting to accomplish is cancel the policy and stop all the harassing mailings that demand I send in the renewal payment. I have called with this particular policy twice now and cannot get satisfaction. They keep trying to sell me additional coverage or ask to have someone else assume the payments on this policy. Each time I have called I have sat on the phone in excess of twenty five minutes which adds to my frustration with this company.
I request Globe Life to return the remaining cash value of this policy and discontinue the harassing mailings.
Policy #00HXXXXXX, insuring the life of *** is a whole life policy issued effective 11/14/01 in the amount of $10,000.00. *** is the policy owner.
According to our records, Ms. contacted Globe Life by telephone requesting cancellation of the above policy. Per our Living Benefits Unit, which processes surrender requests, if the cash surrender value is more than the total amount of premiums paid for the policy, the difference is taxable. That's why the social security number is requested.
The cash surrender value for this particular policy does not exceed the total premium amount paid. For that reason, the Company made an exception and has surrendered the policy without Ms. social security number.
A check (#XXXXXXX) in the amount of $198.50, representing the full cash surrender value of policy #00HXXXXXX, was issued to Ms. on April 3, 2019. The check was mailed to Ms. on April 5, 2019. A copy of the check is enclosed for your reference.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she DID NOT accept the response from the business.)
The answer Globe life provided was reasonable as far as why they require the SSN. However, there are absolutely no circumstances that it is advisable for anyone to request or provide ones SSN over the phone. Every article I have read about identity theft strongly recommends against such actions. Globe Life should do everything in their power to come up with a more secure manner for requesting this information.
Also, I need to mention that I originally had six life insurance policies for six different grandchildren with Globe Life. After my oldest turned twenty five years old, we decided to no longer continue with the policy (Policy Number 00EXXXXXX, for Abigail A. ***) because of the increase in premiums at that age. When I called Globe Life to cancel that policy I had the same problem. However, the representative never mentioned that there was a residual cash value remaining on the policy. She has obtained life insurance with New York Life and is very satisfied. I also terminated another policy a year ago (Policy Number: 00GXXXXXX, for Hyrum F Stoddard) and was never made aware of any residual cash value on that policy either. Both of those referenced policies were the same as the one in question. I believe Globe Life is not forth coming in some of their practices and need to be more upfront with their customers. The three remaining policies are paid in full for the time being but I am seriously considering ending my relationship with Globe Life.
They took two payments out of my bank account. I never set up auto pay. The payments are not reflected on my account. Policy is listed as inactive.
I began to receive overdue notices but I had seen the amount come out of my account. I did not set up auto pay. I've contacted customer service and they reply very vaguely that the policy is paid up until February 2nd. Well, a payment was pulled February 12th and March 12th from my checking which they have no authority to be in! They account now says it is inactive. So I'm paying for a policy that is inactive. While they stole from my checking. To try to stop this I went to my account page with them and there is no way to cancel the policy, close my account, or take off my checking info (which I never provided for auto pay)because it is not listed. I've written to try to resolve this and am just getting the run around.
I simply want a refund for the last two months that were taken out illegally during which according to them my account was not active.
Contact Name and Title: Cheri ***,Paralegal
Contact Email: ***@torchmarkcorp.com
There is a simple explanation for the double payments from Mr. and Mrs.' account - there are two policies insuring ***. ***.
Mr. applied for insurance coverage on his own life online on 06/03/18. The premiums for his policy are being paid via a monthly recurring credit card draft of $42.29, which was sent up by Mr. at the time of application.
*** is the owner of policy *** insuring ***, which was issued 08/03/18 in the amount of $50,000.00. This policy is on direct billing. According to our records, policy *** lapsed, with no cash value, effective 02/03/19 due to non-payment of premiums. The 31-day grace period expired 03/06/19.
Below is a list of the premium payments received for policy *** to date:
08/03/18 $124.52 (3mo) Paid policy to 11/03/18
11/05/18 $42.29 (1mo) Paid policy to 12/03/18
12/11/18 $42.29 (1mo) Paid policy to 01/03/19
01/07/19 $42.29 (1mo) Paid policy to 02/03/19
Policy *** can be reinstated if: 1) all back premiums are paid; and 2) proof of insurability is provided. In an effort to assist Mrs. Curtis in bringing the coverage under this policy current, Globe Life is willing to waive the proof of insurability provision, this one time only, and will reinstate the policy upon receipt of a minimum payment of $124.52. This amount will pay the policy to 05/03/19.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email. All inquiries to our Legal Department must be made in writing.
After filling out application and speaking with 3 csr, on phone, I received a letter saying they could not contact me by phone.
I sent an application in and got a call from a csr who told me to fill out another one. After that three csr called me and ask me the same questions. A week later, they sent me a letter saying "As we were unable to contact you by phone to discuss your application, we have discontinued handling your request for coverage. I called them 5 times after that and could only get a csr by asking for claims, who told me I should fill out another application.
I want a life insurance policy
Contact Name and Title: Cheri *** Paralegal
Contact Email: ***@torchmarkcorp.com
Attached is a copy of the response Globe Life sent directly to *** on 04/01/19.
Please contact me directly should you have any questions.
(The consumer indicated he/she DID NOT accept the response from the business.)
not sure what the response was. Do I contact the paralegal?
A response was mailed directly Ms. on 04/01/19 (dated 04/03/19)and a copy of the response was uploaded to the Revdex.com website on 04/01/19. If Ms. doesn't receive the response by end of week, please have her contact me via email and I will be happy to send another response via Federal Express.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the response, and did not want to use them as my insurance provider. Thanks
This life insurance company miss credited my insurance premiums. When that find the premiums after my life insurance was cancel. They reimburse me with several checks that bounce in my account. The last check dates 01/22/18 invoice number 009wXXXXX voucher no. XXXXXX amt. $18.00 I still have because I was afraid to cash the check in my account. So I basically received fees for bad checks more than the premiums. When I called they had not record of the checks or answer for me. Bank of America Check xxxXXXXXX xxxx
Globe Life is reviewing this matter and will provide a response within 10 business days to the complainant.
I'm still trying to get a claim complete and just happen to fall on this page. My nephew passed away in June 2018 from being hit by a car and his policy is still pending almost coming up on a year. I was just wondering what was the hold up when everything was up to par. per their requirements.
Globe Life is very sorry that Ms. Lawrence has experienced a problem with her claim. Unfortunately, Ms. did not provide enough information for us to be able to research this matter. If she will fax the policy number and name of the insured with a short message detailing her complaint to XXX-XXX-XXXX, we will be happy to review this issue and provide a detailed response directly to her.
Anytime call is placed to Globe Life it is a horrible experience. Automated machine request Policy #, telephone # and zipcode. After entering information, you have selected your desire request, automated machine "consistently" ask for same information. There is NO OPTION to press 0 for Operator. Hold time is at least 15-20 minutes and even longer. I have complained to Globe on many occasions for over one year and Globe has done "NOTHING" to improve.
Globes needs to revised automated phone system so that there may be an option to press 0.
We need an outlet and not to be locked in to automated system!
Globe does NOTHING to improve "Automated Phone Service Transfer" - you're alway LOCKED IN AND CANNOT GET ASSISTANT!!
LM Jenkins
I have contacted globe life to be taken off the mailing list, but they refused to do so.
please PERMANENTLY remove my family from the mailing list. we aren't customers and we never will be. we do not want to receive any solictitations from you EVER!
remove "*** Family" from PO BOX 9290 Dundalk MD XXXXX from your mailing list. we don't want this junk mail and *** business *** not stop harassing us with this advertising, even after we called to get off *** mailing list.
March 19, 2019
Dispute Resolution Department
Revdex.com of Dallas and Northeast Texas
1601 Elm Street, #3838
Dallas, TX XXXXX
Re: Complainant: The *** Family
Revdex.com Case #: XXXXXXXX
To Whom It May Concern:
This is in response to your correspondence dated March 13, 2019, regarding *** above referenced complaint.
We have placed the name of The *** Family, with the address of P O Box 9290, Dundalk, MD, on our "Do Not Mail" list. We ask that they please allow 60-90 days for this change to take place, as other mailings may have already been processed. Our Marketing Department schedules mailings several months in advance and we are unable to pull the name and address from anything that is already scheduled, but the mailings will definitely stop after 90 days. If they should move, ask them to please let us know so we can update our list. Please be advised that if anyone using their address inquires about insurance from us in the future, they will receive mailings again.
Hopefully, this action will prevent any further mailings from being sent to The *** Family by our company. Please ask The *** Family to accept our sincerest apologies for any inconvenience these mailings may have caused.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me directly.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like Global Life to provide me with a direct phone number and email address in case I need to speak to someone again. Or, if you refuse to provide a direct contact phone or email, and if I continue to get unwanted mail after 60-90 days, I will have to file another Revdex.com complaint.
Previously, I tried to not take this action, however one of your phone representatives refused to help me so I had no other choice.
If *** family has any questions or concerns in the future, they are welcome to contact our Legal Department in writing via email at ***@tocchmarkcorp.com or via fax at 405/XXX-XXXX.
Horrible customer service. Sent email on 6th and did not get a reply until the 12th. In which they still didn't answer the questions that were asked. 6 policies they will not be serving any longer!
Globe Life strives to provide excellent customer service to our policyholders and we are very sorry that *** has encountered a problem. We would like to resolve this matter, but in order to do so, we will need more information. If *** will fax details of the problem to us at XXX-XXX-XXXX with the policy numbers that are involved, we will investigate this matter and do our best to find a resolution.
THey have taken my credit card information and no communication or contact. Called customer service and was put on hold for over an hour.
THey have taken my credit card information and no communication or contact. Called customer service and was put on hold for over an hour.
I simply want to cancel my brand new policy and nobody will answer. If I call sales they answer on the first ring but cant or wont do anything.
CALL ME!!!! AND CANCEL MY POLICY.
submitted an application for insurance coverage via the internet on 01/30/19. Based on the representations Mr. made on the application, Globe Life issued term life policy *** effective 02/04/19 in the amount of $10,000.00 with a $25,000.00 accidental death benefit rider.
Pursuant to policy provisions, if Mr. didn't want the coverage, all he had to do is return the policy within 30-days of receipt and it would be cancelled. Any premiums paid would also be refunded.
The policy was cancelled 02/05/19, after receipt of the Revdex.com complaint.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she ACCEPTED the response from the business.)
All they would have had to do is answer the phone without an hour wait. When I finally got someone on the phone they played dumb and said they could not locate my policy. I accept their response, but I do not like the condescending tone (all he had to do was...). Also, one hour hold time for customer service, call sales and the phone is answered on the first ring.
On or about October 2018 I contacted Globe life Insurance about canceling my Insurance policy. I was paid up until November 2018 . The company would i
On or about October 2018 I contacted Globe life Insurance about canceling my Insurance policy. I was paid up until November 2018 . The company would issue a refund check, reason policy has to have a policy # before they could issue a refund. I provided them with a policy number, they said I needed I had to have written request. I provided a written request. They said the refund would be issued because the policy had lapsed. End of story.
All I want from Globe Life Insurance is a refund of the monies I have spent with Globe Life Insurance.
Policy #009HXXXXX, insuring the life of ***, is a term life policy issued 03/21/17 in the amount of $5,000.00.
According to our records, policy #009HXXXXX lapsed, with no cash value, effective 08/21/18. The 31-day grace period expired on 09/21/18.
The policy was cancelled 09/21/18, at Mr.' request. At the time of cancellation, this policy wasn't paid in advance. All premiums paid are considered earned by the Company and no refund is due.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
Very good service
Keep up the good work
Globe life insurance is good but their hold time when you're transferred to the department that does policy maintenance I'd very long. I wanted to correct a date birth on my policy but it took so long very log time to get through more than 30 minutes.
Very professional ...Met my needs 100%...Answered all my questions...
I tried applying online for insurance. After starting, I realized I had a couple of questions I wanted to ask before finishing the enrollment. I had just planned to call them at a later time. When they noticed I didn't complete the enrollment process, they called me to see if I had any questions or need help in any way. The representative answered my questions and helped me to join.
Good company that has existed as far back as I can remember. Upfront with information. Knowledgeable staff. Highly recommend.
Cancelled a life insurance police because I am still alive.
I purchased a life insurance policy from Globe Life Insurance (00RXXXXXX). My premium was approximately $35.00+. When I turned 75 years old they increased my premiums to $52.49 which was electronically deducted from my checking account every month. This month I received a letter that I was dropped because I did not die and they are keeping my money.
I want a refund of every dime a paid them or the value of the policy so I can contact a reliable insurance that does not bait and switch.
Attached is a copy of the response Globe Life sent directly to Vanessie *** on 01/15/19, which I believe is self-explanatory.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
Requesting a refund for money that I have put into the policy that I took out when my daughter was a newborn. Globe increased the amount
For years I have paid a policy premium of 37.10 and was paid up a year in advance in 2017 into 2018 - now they have gone up on the premium that per their policy my premium would not increase as long as payments were paid. I requested a refund via email after trying to speak with a representative but was always unable to because no one picked up EXCEPT on 1/8/2018 I spoke with Gloria who told me that she would transfer me to customer service and again - no one picked up. I sent an email and now they tell me that all past premiums paid now belonged to Globe.
I've paid into this policy for 27 years and they want to keep everything that I've put into it?!
Attached is a copy of the response that Globe Life is sending directly to *** today via regular mail.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
I cancelled my supplement insurance on November 30, 2018. The premium for December was withdrawn from my bank on December 4, 2018.
I cancelled my supplement insurance policy number XXXXXXXXX on November 30, 2018. I was charged on December 4, 2018 for the December premium. I called Globe Life and was told that I would receive a check in mail. I never received the check. I called Globe Life again today to ask where is my money. I was first told that I will receive a check by mail. I asked when would I receive it and the rep put me on hold for a long time. When the rep returned, I was told that the only way I can get my money is to prove that I was covered by another insurance company. It seems like Globe Life do not want to return my money which is fraud and I must report this to HIPPA.
I want my money return to me and I want a written apology from Globe Life for trying to take advantage of me.
Policy #XXXXXXXXX, insuring ***. ***, is a Medicare Supplement policy issued effective 04/26/18. The premiums for this policy were being paid via a monthly recurring bank draft.
The $138.50 premium that hit Mr. bank on 12/04/18 was processed through Globe Life's system on 11/28/18, which is before Mr. called to cancel his coverage. Mr. contacted Globe Life via telephone on 11/30/18 requesting cancellation. The policy was cancelled on the same date that the premium was applied to the policy. Premium payments always process before other policy activity, such as cancellation.
According to our records, Mrs. called on 12/31/18 regarding the premium payment. According to policy notes, the customer service representative did advise Mrs. that proof of the other insurance would need to be sent; however, that information was incorrect. Please extend our sincerest apologies to Mr. and Mrs. for this oversight and any confusion or inconvenience it has caused.
A refund check (#XXXXXXXXXX) in the amount of $138.50 was issued to ***. *** on 01/07/19. A copy of the check is attached for your reference. The check was received in our Legal Department on 01/10/19 and was mailed to Mr. on 01/14/19 via regular mail. We ask that Mr. please allow at least 10 business days to receive the check, as our mail is sorted at an off-site facility before being sent to the US Postal Service for mailing.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she ACCEPTED the response from the business.)