Globe Life and Accident Insurance Company

Globe doesn't want to honor their contract. I want 2 reinstate my old policy.
I've been insured with Globe Life for years and been having problems a long time. I got 3 months behind in my payment and tried to pay the balance, but was told I couldn't pay it I had to start a whole new policy. Keep in mind the policy says if it lapses I have up to 5yrs to reinstate it. I was only 3mons behind and was told I couldn't reinstate my policy. My policy was for $50,000+ $25,000 accidental. Since I was told I had 2 start a new policy I wanted 2 up my policy to $75,000. They sent me an email saying I was approved, but when I got my policy it says they couldn't approve me 4 what I asked 4, they could only approve me $5,000. I want 2 reinstate my old policy of $50,000+$25,000 accidental or they can refund me my money back that I put into this policy.

Always on top of things. Great prices on insurance. Recently submitted a requested some changes and they were done swiftly and with no problems.

Every time I call in regards to a payment or a question , they always provide helpful answers and help and great customer service.

I think you suck. This company bends over backs to avoid any kind of service to its customers, I'm afraid when I die, you will come up with any excuse to NOT PAY. I do not trust GLOBE LIFE!

Reading through these comments, it appears I'm another unsatisfied customer that is deciding to take my business elsewhere. For 4 to 5 months Globe made UNAUTHORIZED deductions from an account that I do not manage, simply because I know exactly what comes of the account. Once discovered, I reached out to Globe. Spoke to 4-5 different customer service reps that dropped the ball every single time. NOT ONCE did I get a call from upper management to explain to me HOW did MY BANK INFORMATION get tied to TWO other policies THAT I AM NOT RESPONSIBLE FOR!! Finally got an email chain going, but still NO CALL FOR UPPER MANAGMENT!! I have sent PROOF that my bank account was drafted for the policy that I OWN and PROOF that my account is also being drafted for 2 more accounts that I DO NOT OWN!!! I HAVE YET TO RECEIVE MY MONEY BACK!! No one wants to take accountability for the *** up and NO ONE SOUNDS A BIT CONCERNED BECAUSE IT'S NOT THEIR MONEY OR BANK INFORMATION THAT HAS BEEN COMPROMISED!!! I would not recommend doing business with them...just money hungry grabbers. I have still not gotten an explanation how my account was tied to 2 other policies.
GLOBE DO BETTER!!! Take care of your CUSTOMERS!!!!!! Answer the phones!!!! I WANT MY MONEY!!!!!!

In early June I called company to cash in/surrender a life insurance policy which is in my name (***) at *** XXXXX. On March 29, 2019 I requested a change of phone number and faxed in my Identification to prove that I am the person requesting the change ( I have the fax and letter I returned to them). On June 25, I received two letter from R. ***, policy service department and I quote, "your loan/surrender request has been processed, however the check is being held because the mailing address was CHANGED within 90 days of your request, please return this letter confirming your address". I requested a phone number change, they sent the letter to me at my correct address, however I sent the information that was asked of me via fax again have letter and fax to prove that was done on July 5, 2019. Now I have been calling just about everyday asking about the status of the check and every time I get the standard, "the check was mailed to your address (which they said earlier that they didn't have) on June 17, 2019. One July 18th, I called and got the standard check in the mail and I asked them to put a stop payment on the check. I called again on July 28, 2019 and told that the status of the check is that it was mailed to you on June 17th'?? Every time I ask to speak with a supervisor, I am told that they are all busy, leave my information but only received a call back once and have never heard from that supervisor again,I sent them a letter explaining that I am a Vietnam Veteran with Post Traumatic Stress and this is about to send me off the edge because my home is in jeopardy because this check is out in the air somewhere and I can not get a straight answer as to what is goin on with my money that I need Now. This have been going on for over two months now, please help me to get what is mine
Product_Or_Service: Life Insurance Policy
Account_Number: XXXXXXXXX

6/2019 Omaah and Gloria of the customer srv dpt cancelled my daughter's policy 00CXXXXXX that I opened up for her 40 years ago when she was a baby
June 25, 2019 after speaking to reps Omaah and Gloria I received a new policy for my daughter Myia Holmes that I did not request, the new policy cancelled her original policy; these 2 customer service reps created a new policy for $5,000.00 and the original was cancelled; we found it difficult to speak the reps (Omaah and Gloria) because they did not have a good command of the English language; all we wanted was a copy of the original policy of $15,000.00, I wrote to the customer service via email and reiterated that we only want a copy of the original policy and not to have the original policy changed and they did just the opposite; I want someone to help us we are upset

The policy is *** mother was struck in a accident July XX XXXX and it was fatalHead on collision in California city Ca were she residesI call globe to give information to them so we could bury our mom and after 1 hr of taking information the guy at globe tells me mom had a lapse in coverageWell I told him I would pay the premium we are in no position to bay cash we don't haveWe just lost an aunt week beforeThey didn't care and refuse to honor her police she had for 25 years because of a lapseMy mom is sitting and they refuse to payDon't ever deal with global ever again
Product_Or_Service: Ins
Account_Number: 0015f9792

So back in June of this year I called to borrow the cash value of my policy. Every time I call they state they can't speak with me because I'm not the owner of the policy. I pay for the policy, my email is the one on file, my phone number is the one on file, and my address is the one on file. If when I call I have to give my name and birthdate and it states I'm the insured and not the owner than why would you even continue speaking with me and not just say I see you're not the owner unfortunately we can't help you unless you have the owner here as well to speak to us? Instead they ask how they can help me and then state well we can't give you any of the info you're looking for without the owner. EVEN THOUGH I AM THE ONE WHOES INFORMATION IS ON FILE AND PAY FOR THE POLICY TO STAY OPEN. Okay. So some representatives like to say that it's because of HIPPA. Well as far as I know HIPPA only pertains to medical information. Also on their website it states:
"This Notice applies to the designated healthcare components of Globe Life Insurance Company of New York that use and disclose your medical information to provide medical care benefits to you under health insurance policies. We use the terms health and healthcare in this Notice to refer to the medical care benefits we provide to you. This Notice DOES NOT apply to the information that our non-healthcare components maintain about you as an issuer of LIFE, disability, accident, indemnity, or any other non-health insurance policy."
Notice I've capitalized "does not" and "life" to show that their statement about HIPPA literally doesn't apply to the life insurance part of their company. So why is it when I call and state to one of your supervisors that I've spoken to at least 5 different representatives that will gladly give me the information I'm looking for without needing permission from the owner and that HIPPA only applies to medical info and that whatever information given out isn't going to hurt the insured because I AM THE INSURED and could you show me via email or read off where it states under HIPPA you're not allowed to disclose any information to me he says "I don't have to tell you anything"
Bottom line is I was just trying to get information about a check I've been trying to receive to pay my rent which is now way past due and pending eviction that supposedly a representative told the owner last week wouldn't be processed for another 10 DAYS because of the address change.....I PERSONALLY CHANGED THE ADDRESS MONTHS AGO WAY BEFORE WE CALLED TO HAVE A LOAN TAKEN OUT. I'm honestly disgusted with the service I've received.

My husband filed an application with Globe Life Insurance for two(2) policies.However, when he received all the information regarding this policy, he decided it was not in his best interest and cancelled the policy. Policy#0021N7864/***. The policy was cancelled on 5/29/2019. However according to Globe Life, the policy was not cancelled entirely without my signature. (I was away at the time). This was my husbands policy and he signed for it and made the payment.Globe Life chose to confiscate the money taken from his account stating: you have had this protection in force for sometime and all past premiums paid are considered earned by the Company. As I stated, the policy ended 5/29/2019!
Product_Or_Service: Life Insurance
Account_Number: 0021N7864

Globe Life And Accident Insurance Company some how got ahold of my information. I don't know if they bought it or stole it. They then proceeded to Bill me for a policy that I have never signed up for. I contacted the company and after verifying some of my personal information admitted that they had different information. Which they should because I have never done business with them. I asked them to take me out of their system since the error is there's. They are refusing to do that if I don't jump through all these hoops that the have in place for their customers. I am not nor have I ever been their customer. They obtained my information illegally and are attempting to extort money from me for a policy I never authorized. I am demanding to be taken out of their data base and stop being contacted or billed for services I have never authorized.I am also requesting that they contact the Credit Bureau and inform them that I am not the person that they have a policy with. So it does not effect my credit negatively.
Product_Or_Service: Life Insurance
Account_Number: 007CXXXXX

In Nov. 2018, I purchased 3 policies for our family. Unfortunately, in March 2019, my brother was diagnosed with stage 4 cancer and passed away in April. He had not been sick, had not been to a doctor until March, but with it being less than 2 years from start date of the policy- they had to investigate. It's now July, still no answers-- "claim pending", because they haven't gotten records from the hospital. I happen to work at the hospital in question and asked about this.. they sent the requested forms immediately. Globe Life is not being truthful about the paperwork and seems like they are dragging their feet on paying what is due in this tragic event.

My aunt took out a policy from Globe life in October 2017. She went to Haiti in August and in October she got hit by a truck and they stole purse with every . Now the insurance company refused to talk to me or paying the police. The last time I called the ins company I spoke to Mr. Dawn D ***, all he told me was to write a letter telling him what happened to my aunt documents after her death in Haiti, which I did. According to Ms. friend ***, my aunt left the Country sometimes in August 2018, to go finalized the property sale papers in Port-Au-Prince Haiti in other to go build her dream home in ***. However; my aunt took out this policy in October 2017. In fact, sometimes in December 2017, she called and asked one of your representatives. Quote: per Ms.. If I'm not here in the U.S for a couple months, *** my policy interfere in any kind of way? That was a question asked by the late Ms. and your representative answered was NO. Longest your premium is being pay and have a U.S address you are fine. *** friend and I witness the entire conversation. Now go back to your company recordings, I am sure there is one. Also the whole conversation was being recorder on Ms. phone. Thank God galaxy. I know it is a contestable policy, which is completely fine by me. But, it was okay to collects Ms. monthly premiums and now it is a problem to corporates on her behalf. Am I Right or wrong? Anyway, I have her tax returns for 2016 and 2017, bank statement for July 2018, checks, bank card, children and families letters dated November 2017 as proof she was in the U.S prior leaving to Haiti in 2018. I also went to the Embassy of Miami, the U.S Visa center in Miami and Social Security Administration there's nothing they can do about it, because she was not a U.S citizen, All 3 bureau told me the death certificate from Haiti is all I need and I cannot retrieves her passport *** and I don't owns any rights to have such information and her documents anyway. This lady was killed by truck and robbed at the same time with everything she had in her pulse, including all her documents. I am support to create a fake her to get her documents? Where am I going to get it? Haiti is so bad I don't even know my way around the Country and always protesting. I have 3 beautiful children who need their mother. You think I'm going there to get kill for petty cash and leave my poor children's alone? Think again. I was supposed to go there on Feb 5th 2018 with the protesting. Nope I'm not going there. What kind of company is this? What about if we were waiting on your company to buried her what would've happen to her than? Put her in the trash like she was a crack head living on the street? This is really hurtful. I don't care for the money, it's the fact how your company never shows any type of remorse toward her death. However: I am going to submit this to Revdex.com. Also I'm going to closeout these policies from your company that was taking out by Ms. for the children's. I need you help with these company please.Thank you, very much.

I was supposed to received a replacement refund check for cancelled policy from 5/3 and reissue check sent priority mail and still not received
I cancelled tori logan policy for 10K 2 months ago. Supposedly check was mailed on 5/3 along with Danielle *** and Elijah *** (I received both these checks on 5/17), I never received Tori Logan check,(Policy# 00-2TXXXXX Therefore, Stop Payment was issued on Tori *** and reissued check last week and sent Priority Mail, AS OF TODAY, I STILL HAVE NOT RECEIVED CHECK.I asked for a tracking # from Cherry Simpson (X3265), whom have been great, BUT, I need my check & tracking# and when this check was mailed. ITS been over 2 months and NO CHECK that have been promised to me. Supervisors do not follow up and I am very dissatisfied with service and lack of communication from MGMT to correct this problem. I just want my refund check that have been promised to me and bo one seems to be able to send me tracking# to locateif check was even mailed again.

I think your an excellent company that offer Great customer service and support..you are very patient with your customers without and attitude from the representatives even when its due because the customer's lack of understanding..thank you for being the company for my family

I have been trying to get the surrender value on a policy on my son since Feb 26, 2019. I have been passed around to different people who apparently don't know how to make the surrender happen. I have now passed this initiative on to my son who is the owner of the policy because he is over 21. It appears to me that Globe Life simply does not want to pay the surrender value. I am thoroughly disgusted.

Company is good about paying claims in a timely manner. However, it's incredibly difficult to connect with a customer service representative if you need to make policy changes (I've been trying for 9 months to cancel; been told the policy was terminated, yet they STILL take premiums out of my checking account). After at least a half dozen phone calls, I think I've finally found a rep who is helpful enough to do something about it.

The ladies that I spoke with, were pleasant, cordial, and helpful. It was not their fault, but a nearly 30 minute wait is something I feel is unacceptable for any business. Maybe it was because it was Monday, but it was simply a long wait.

Customer service was great ð??ð??? and fast.

Although the cash out values were no where what I thought they would be based on information I apperently misunderstood years ago. The staff that I have spoken with over the last several months have been phenomenally professional. These women all took time with me and made sure that I had no other questions before we hung up. Truly appreciate Atika, Roxanne and Felicia.