Globe Life and Accident Insurance Company Reviews (%countItem)
Globe Life and Accident Insurance Company Rating
Address: 204 N Robinson Ave, Oklahoma City, Oklahoma, United States, 73102-7001
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I am so upset that I picked this business. My mom died 9/10/2020 and we can not get a call/email back. The company tells me that I need to pay ( she is deceased), and I sent in all of the paperwork. I feel like its becoming harder than it should be. We just need the money (5K) thats all she bought, so we can have her celebration of life. I will NEVER ever give compliments or use them again. Shame on you!!!
If Ms. will email Globe Life at [email protected] and provide her mother's name or policy number, we will be happy to review this matter and respond to her. We are unable to investigate the matter until we have that information.
On or around September 2013 I completed an application online for Globe Life and Accident Insurance company. I was contacted by agent who review my name and number and discover the policies that had recently lapsed and was available to be reinstated. I agreed to reinstating those policies. However, in April 2015 my son passed away I put in the claim for insurance and this company contested the policy saying that it was not two years old. I assumed that reinstating the policies would reinstate the policy that I originally had and not start a new one. I was forced to pay and sent this company receipts that totaled somewhere between $8,500.00-$9,500.00 for funeral expenses. After fighting with the company through the claim was paid out. The claim was for $20, 000.00. However, $11,000.00 was sent to a company that I was told funded funerals for funeral homes until insurance claims are complete. I informed the individual that I paid cash for my son services and provide the Insurance company with proof of purchase. I was forced to contact Funeral Director and inform him of what I am sure he knew. He agreed to refund the value that went to this company. He wrote me a check for $10,000.00 that bounced. I went back to the funeral home with Chicago Police Department and from there he was forced to write another check that indeed went through. There was also an accidental claim put in for my son. This insurance denied this claim even though the death certificate said the death was accidental. I stopped fighting even though I felt the claim should have been honored and awarded. I have not missed a payment since the so-called reinstatement on 2013.
On June 8, 2020, my son was robbed, shot, and killed. The insurance company was contacted by the Funeral Home who provided Globe with the newspaper article. On or around August 10, 2020. I received a letter stating I needed to send in information and documents for the claim or my claim would not be processed or honored. I had never received anything from the insurance company all though I called on numerous occasions and was told all was needed was the death certificate, the death certificate was unavailable at the time according to the coroner. When I did receive the death certificate, I immediately provided it to the insurance company. After the claim was honored, I ask the company what happened to the accidental claim. I was told I need to put in a claim form for that. I obliged the company via email on September 9, 2020 with the claim forms. And I explained to the company through email that I had already forwarded all documentation from the police department, the funeral home, the coroners office, as well as newspaper articles. I asked was any other documentation necessary I was told no.
On or around August 10th-21st of 2020. I noticed on a bank review of my account that there was a negative balance of $14.65 and $12.65 form Globe Life and Accident Insurance Company. I paid the balance I saw on my account to prevent a overdraft fee. I contacted the company who explained to me that two of my children's premium payment were rejected due to insufficient funds, I thought this is not possible as it was enough money in my account to cover what was paid on August 5th. And I also paid two other premiums on that date as I have for years. In September I paid all four premiums again and was still told that the two mentioned above are still behind. I have contacted the company to resolve this issue and have been giving the run around. When placed on hold to or asked to speak to a supervisor I always wait long periods and end up getting disconnected. Once I was transferred to a supervisor and asked for an extension that I was never given. I one point I was told that I cannot speak directly to the accounting department and they would give me a call back and I am still waiting for that call. On 10/12/2020. I contacted this company again concerning this issue because now they are requesting at this time that I send two payments in for the two children they claim I didn't pay for because I am still a month behind. After being two months behind these policies will cancel. The company explained that it was Chase who interfered with payments so I should contact the bank. I indeed went in spoke to a teller and authorized Globe to speak to the teller as a third party. Globe's agent, even after, hearing the teller tell them they had indeed gotten all funds and it does appear I was charged twice in August they still ask for more proof. In between August 10th=20th, 2020 and August 20th-September 9th, 2020 I provide Globe with the bank statement stating indeed I paid twice in August. As this was unfolding, I ask about the accidental death claim for my recently deceased son. The company explained to me that although the claim was emailed to them September 9th, 2020, they just submitted the claim October 1, 2020. My son has been deceased since June 8, 2020. I am emailing to the billing department on this day another round of bank statements. Since this dispute Globe Life and Accident Company has deliberately deleted payment history for the past five years. The have deceptive practices that has for sure opened old wounds. Hindered my healing process, and devastated me forever as did the deaths itself. In a world of uncertainty they offer uncertainty when the contract say guaranteed if you keep your premiums current.
I would like for this company to pay what is owed for my sons in the accidental claim. I would like for this company to stop the deliberate attempts to cancel the above said policies because they do not want to pay if something happens. I would like for this company to stop praying on low income individuals who think they are covering their family in a time of need due to affordable premium payments and start up policies. For us to only fight to get what we paid for. I would ask that you consider the over 200 negative reviews of service of this company on Revdex.com websites and considered that this compliant is one of many.
The Legal Department will review this matter and respond in writing to Ms. at the address of record within the next ten business days.
So we are looking to get a response on or around November 1, 2020. The fact that I was and still being accused of not paying premiums in August of 2020 and it is October 28, 2020 and bank statements, telephone calls, emails, reviews and complaints and this issued is still not resolved speak volume to me the consumer, any consumer reading the over 200 negatives reviews of products, services, sales, and other company consumer related issues. In a case of this magnitude there she be some form of expedition in this matter. While you are reviewing , I am still paying premium's and you are accepting them with no problem.
they told me I was to get the first month for a 1 and then charged me 74 dollars. when I called to complain customer service told me they did not no why. they would not give me a reason.
Our Legal Department will respond directly to Mr. in writing at the address of record on his policy within the next ten business days.
My mother passed June of 2019 she had insurance with globe life according to there website sense 2012. When I filled the claim for benefits I was told she had missed payments and was now on the 2 year look back period that they wanted medical records which globe life ended up denying the claim and sending back policy premium of around 700 dollars of payments saying they would not have insured her if they knew of her health issues and that any payments before was earn policy payments you can't have it both ways. It's sad that insurance companies can do this to people when they think they will be leaving behind something for there family she didn't miss a payment for 6 years it allegedly lapsed in September 2018 so they return from September 2018 to June 2019. My mother was a veteran she served her country and globe life gives $700 and condolences bad company stupid laws it's not fair.
Mr. if you will provide your mother's name and policy number to us at [email protected] we will review this matter and provide a written response to you, giving your claim further consideration.
App for $5K increase in cover. Rec papers stating that cover. is a "Rider" to policy w/expiry date of 20 yr but was not adver as such, FALSE ADVERTISE
On my premium notice for GGrandaughter life policy, I was given the opportunity to increase my coverage by $5,000. All well and good. Recieved the paperwork showing the increase, but, it was in the form of a "Rider" to original policy, and indicated that it was only good for 20 years, ie... had an expiry date after 20 years. In my opinion, this expiry date should have been shown with the opportunity to increase the coverage amount, therefore false advertising by omission of pertinent information about "expiry" fact. I have sent a request by email for refund of $60.57 that I had paid, to Globe Life and Accident Insurance Company, Globe Life Center, Oklahoma City, Oklahoma, XXXXX. Globe Insurance Company should be required to make this fact known (expiry date) in all future offers to customers, or cease and desist creating the offer at all.
Refund my premium of $60.57 and change their advertising to indicate that the increase is in form of a "Rider" with expiration date.
Jason ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
September 1, 2020
***
*** P.
*** XXXXX
Re: Revdex.com Case #: XXXXXXXX
Policy #: XXXXXXXXX
Insured: Carly A. ***
Complainant: ***
Dear ***:
This is in response to your complaint filed with the Revdex.com received in our office on August 7, 2020.
Pursuant to your request, the $5,000.00 term life rider (additional coverage) was canceled August 3, 2020 and a premium refund check for $60.57 was issued on August 5, 2020. Our records indicate we spoke with you by phone on July 25, 2020 and issued this specific term life rider based upon the type/amount of additional coverage available for your original policy plan.
We appreciate your business and regret any inconvenience this may have caused.
If you have additional questions regarding this matter, please contact me directly.
Respectfully,
Jason
(The consumer indicated he/she ACCEPTED the response from the business.)
Just want to terminate the complaint, even though the opportunity to increase the coverage shown on my premium notice "did not indicate that it was a rider good only for 20 years", but by omission, led me to believe that it did not have a termination date. In my opinion there is reason to believe that it falls into the category of "false advertising". I have five policies with this company on my grandchildren, and *** not be deceived again. I received my money back, so I am just terminating the complaint.
They asked me apply for a job then continued to send me multiple spam messages every day.
I can provide a list of all spam emails received.
I no longer want to be contacted by the company. They provide no way to opt out of their emails.
August 28, 2020
Dispute Resolution Department
Revdex.com of Dallas and Northeast Texas
1601 Elm Street, #3838
Dallas, TX XXXXX
Re: Complainant: ***
Revdex.com Case #: XXXXXXXX
To Whom It May Concern:
This is in response to your correspondence dated July 31, 2020, regarding the above referenced complaint.
In her complaint, Ms. *** states that she is receiving multiple spam messages every day from Globe Life and there is no way to opt out of the emails.
We have advised our Marketing Department that Ms. email address of ***@gmail.com is to be added to the unsubscribe list. This is a connected unsubscribe system and any 3rd party affiliates that send out emails for Globe Life *** also receive this information. Now that Ms. email address has been added to our unsubscribe list, it *** take 7-10 days (often sooner) for this to take effect on any authentic Globe Life emails, which is within the SPAM requirements. A copy of the unsubscribe page is enclosed.
Ms. states that there is not an unsubscribe button at the bottom of the emails. We have also notified our Marketing Department of this problem, as this may indicate that the email is not an authentic Globe Life email and is a copycat email designed by hackers to phish for information. In order for us to be able to take any action on this type of unauthorized email, we need Ms. to forward to us an email she received from Globe Life that has no unsubscribe link, so that we can try to track down the source. We *** take immediate action on this, but we can only do so if we get the actual email in question. We would really appreciate it if Ms. would forward any such Globe Life email she has received without an unsubscribe link to my email address of ***@Globe.Life. We absolutely appreciate it when consumers notify us of email problems like this, so we can stop the email abuse. Again, we apologize for any inconvenience these emails have caused.
I trust this information is fully responsive to your inquiry. If you should have any further questions, please contact me directly.
Sincerely yours,
***
***
Legal Affairs Specialist
***@Globe.Life
Receiving multiple spam emails from Globe Life. Spam is illegal; they should be fined.
Receiving multiple spam emails from Globe Life. Spam is illegal; they should be fined.
Fine them / force them to stop sending spam email
August 6, 2020
Dispute Resolution Department
Revdex.com of Dallas and Northeast Texas
1601 Elm Street, ***
Dallas, TX XXXXX
Re: Complainant: ***
Revdex.com Case #: XXXXXXXX
To Whom It May Concern:
This is in response to your correspondence dated July 15, 2020, regarding the above referenced complaint.
In his complaint, Mr. *** states that he is receiving multiple spam emails from Globe Life.
We have advised our Marketing Department that Mr. email address of ***@gmail.com is to be added to the unsubscribe list. This is a connected unsubscribe system and any 3rd party affiliates that send out emails for Globe life will also receive this information. Now that Mr. email address has been added to our unsubscribe list, it will take 7-10 days (often sooner) for this to take effect on any authentic Globe Life emails, which is within the SPAM requirements.
If Mr. was unable to locate an unsubscribe button at the bottom of the emails this may indicate that the email is not an authentic Globe Life email and is a copycat email designed by hackers to phish for information. In order for us to be able to take any action on this type of unauthorized email, we need Mr. to forward to us an email he received from Globe Life that has no unsubscribe link, so that we can try to track down the source. We will take immediate action on this, but we can only do so if we get the actual email in question. We would really appreciate it if Mr. would forward any such Globe Life email he has received without an unsubscribe link to my email address of ***@globe.life. We absolutely appreciate it when consumers notify us of email problems like this, so we can stop the email abuse. Again, we apologize for any inconvenience these emails have caused.
I trust this information is fully responsive to your inquiry. If you should have any further questions, please contact me directly.
Sincerely yours,
Vicki ***
Legal Affairs Specialist
Globe will not stop sending me spam emails. In fact, after asking for the Revdex.com's assistance; they have increased the rate of spam emails.
Please see Revdex.com case #XXXXXXXX for more details. Globe is spamming me at an increasing rate after two requests through the Revdex.com to not do so. Now they are up to 2 spam emails in less than a week, the latest being Saturday, June 27, 2020 at 8:36 pm. Note that the last two spams were sent after the latest complaint to the Revdex.com.
I am asking the Revdex.com for their assistance in getting Globe to stop having spam emails sent to me.
July 10, 2020
Dispute Resolution Department
Revdex.com of Dallas and Northeast Texas
1601 Elm Street, ***
Dallas, TX XXXXX
Re: Complainant: ***
Revdex.com Case #: XXXXXXXX
To Whom It May Concern:
This is in response to your correspondence dated June 23, 2020, regarding the above referenced complaint.
In his complaint, Mr. states that Globe Life is spamming him in an unethical manner and he is receiving unwanted emails for Globe Life through Spheric Publishing.
We have advised our Marketing Department that Mr. email address of ***@aol.com is to be added to the unsubscribe list. This is a connected unsubscribe system and any 3rd party affiliates that send out emails for Globe Life will also receive this information. Now that Mr. email address has been added to our unsubscribe list, it will take 7-10 days (often sooner) for this to take effect on any authentic Globe Life emails, which is within the SPAM requirements. A copy of the unsubscribe page is enclosed.
Ms. also states that even though he notified Spheric Publishing that he wished to unsubscribe from the emails, he began receiving more emails from them. We have also notified our Marketing Department of this problem, as this may indicate that the email is not an authentic Globe Life email and is a copycat email designed by hackers to phish for information. In order for us to be able to take any action on this type of unauthorized email, we need Mr. to forward to us an email he received from Globe Life that he received through Spheric Publishing, so that we can try to track down the source. We will take immediate action on this, but we can only do so if we get the actual email in question. We would really appreciate it if Mr. would forward any such Globe Life email he has received from Spheric Publishing to my email address of ***@globe.life. We absolutely appreciate it when consumers notify us of email problems like this, so we can stop the email abuse. Again, we apologize for any inconvenience these emails have caused.
I trust this information is fully responsive to your inquiry. If you should have any further questions, please contact me directly.
Sincerely,
Vicki ***
Legal Affairs Specialist
***@globe.life
Enclosure
(The consumer indicated he/she ACCEPTED the response from the business.)
I have responded to the letter from Ms. and provided copies of three of the spam emails in question pertaining to Globe. Presumably, she will respond to me after she and others at Globe have an opportunity to research the emails.
I am impressed with Ms. letter. She obviously read my complaint and provided a thoughtful response. In Revdex.com terms, her attention to date to my complaint, is A+.
Globe is using an unethical spammer to spam consumers.
Globe is spamming me through an unethical spammer; Spheric Publishing, 848 N. Rainbow Blvd., #9123, Las Vegas, NV XXXXX. Spheric acknowledged I unsubscribed with them on 04/19/20; but true to form, actually increased the spam emails since then (93 vs 37 prior to the unsubscribe). Spheric has been non-responsive to a complaint (ID# XXXXXXXX) to the Las Vegas Revdex.com. They hide behind the address of a Mail Link store at the above address. Per Yelp, Spheric is a spammer which uses fake email accounts to dump massive amounts of spam. Yelp warns that clients who don't do due diligence find their brand severely damaged as a result. I agree; which brings us to Globe. Globe should not support such a spammer by allowing their brand to be featured by Spheric. As information the most recent of Globe spams received from Spheric was two days ago at 8:43 am.
Globe is asked to stop spamming me through Spheric or any other entity. Globe is asked to have their vendor, Spheric Publishing, respond to the complaint to the Las Vegas Revdex.com; including delete my email address from their list and advise from whom they acquired it.
Please check your records. Globe Life responded to Mr. complaint on 7/10/20. Attached is a copy of the response we filed with the Revdex.com on that date.
(The consumer indicated he/she ACCEPTED the response from the business.)
On July 15, 2020, I accepted the response from the business.
regarding a transaction that was posted.
On 04/21/2020 spoke to (Female ) Eron regarding payment for policy number 008wXXXXX not registering as it should,she than let me speak to( Rachel) from resolution department I told her what was happening she looked into the system seen what was going on and stated the next pay for this policy *** be August 7,2020 May 6,2020 look at the policy again it stated a pay is coming up soon like may 7,2020 through all of this I have spoken to 6 other sales rep last but not least I spoke with a supervisor name Fredreckia M *** sent her numerous copies of the proof of payment from the bank and yet it still wasn't acceptable she stated I should speak with my bank for which I did I they found the merchant received the payment the bank did their own investigation and told me it was paid and the merchant definitely got the payment and this is when I ask for your help with this matter this transaction is from my husband's bank account for which I pay bills from and it's actually 3 policies that are paid to globe which I normally pay all 3 together and somehow the said policy payment in march 26,2020 was denied,can someone please get to the bottom of this these are my children life insurance policies and I just don't have money to be taken from me as if it never happened.
I would like for Globe to place the payment that was sent on March 26,2020 to the policy in question that's all i ask because my husband bank did the investigation and found that the payment was delivered to the merchant and yes they recivec it.
Jason A. ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
July 16, 2020
***
***
*** XXXXX
Re: Revdex.com Case #: XXXXXXXX
Policy #: 008WXXXXX
Insured: ***
Complainant: ***
Dear ***:
This is in response to your complaint filed with the Revdex.com, which was received in our office on June 18, 2020.
The premium payment referenced in your complaint was credited on May 19, 2020, and this policy is paid to August 7, 2020.
We appreciate your business and regret any inconvenience this may have caused.
If you have additional questions regarding this matter, please contact me directly.
Respectfully,
Jason A.
(The consumer indicated he/she DID NOT accept the response from the business.)
I called and spoke to the assistant general counsel he stated that he will look into the matter some more and get back with me between 7-10 business so I will be waiting for his response and will let Revdex.com know the outcome THANK YOU AND CONTINUE TO BE SAFE.
Jason A. ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
July 31, 2020
***
***
*** XXXXX
***@gmail.com
Re: Revdex.com Case #: XXXXXXXX
Policy #: 008WXXXXX
Insured: ***
Complainant: ***
Dear ***:
Thank you for your follow up email and response to the Revdex.com dated July 17, 2020. Your correspondence has been forwarded to me for response.
Per our telephone conversation on July 17, 2020, I reviewed the bank statements you previously forwarded to our office and I am working with our Accounting Department to determine the issues surrounding your March 26, 2020 and April 9, 2020 premium payments. In order to resolve this matter, we are advancing six (6) premium payments which will pay this policy up to February 7, 2021. It will take 2-3 business days for the new paid to date to update and reflect on our system.
Again, we appreciate your business and regret any inconvenience this may have caused. Thank you for providing additional information regarding this matter.
If you have additional questions or concerns, please contact me directly.
Respectfully,
Jason
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the company decision because it was the right thing after all I had been put through I'm very appreciative and thankful to Revdex.com for handling my complaint and pleased with the outcome no one could have handled the complaint any better . Thanks Again.
They mailed me a policy for a male I'm a female so the policy's not legal if I died their would be a problem. They would not correct the problem and refused to refund my money. I had had paid in advance from April through August They owe me 98$
Account_Number:
Other (requires explanation) Refund my money. I canceled the policy May 1 2020
Jason A. ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
July 15, 2020
Sheila ***
P.O. Box ***
Gaithersburg, MD XXXXX
Re: Revdex.com Case #: XXXXXXXX
Policy #: 0030R3858
Insured: Sheila ***
Complainant: Sheila ***
Dear ***:
This is in response to your complaint filed with the Revdex.com, which was received in our office on June 16, 2020.
Our New Business Department issued this policy on April 2, 2020 for a "Male" based on the gender you indicated on your application for insurance dated March 18, 2020 (See application attached).
A three-month premium payment ($90.81) was applied to the policy on May 1, 2020.
On May 7, 2020, you notified the Company of the gender discrepancy and we mailed a letter dated May 8, 2020 requesting additional proof (birth certificate or other legal document) reflecting the correct gender (See letter attached). Our records reflect the policy was canceled on May 21, 2020.
A premium refund of $61.68 for unearned premiums was issued to you on June 17, 2020. Although the remaining premium amount applied to the policy was earned, I have requested a refund for the additional amount paid. This refund will be mailed to you under separate cover.
If you have additional questions regarding this matter, please contact me directly.
Respectfully,
Jason
My debit card pmnt was not processed as requested .Website says Payment was received.Pol was cnld . Cust ser was bad. Rep discon the call.
I made a payment on three policies on April 22 two of which were processed one was not, The policy unprocessed was in the amount of $30,I notice today that 1 account was canceled due to nonpayment. So I contacted the company spoke with an agent (Siska) the customer service was horrible ,she didnt provide any answers and if she did she wasn't knowledgeable She even disconnected the call. I contacted my banking institution(PNC Bank) I spoke w/ Laura, who verified the 1 transaction had never been submitted from Globe Life. Yet the other two payments had processed and cleared. I had no declined transactions they had no history of the particular transaction for this one account I checked the companies website it shows that the payment was made as indicated but the date does not reflect the date I called to make the payment as well as the date of the next payment which It's showing August 1 I'm trying to figure out why all three of my policies were not paid as requested. This company does not provide confirmation of payments per Siska I only noticed today through mail that this particular account had been canceled but I'm not sure why when on 4/22/2020 The agent Supposedly processed my payment request for 3 policies.As a result I have paid two months of service on a policy that was apparently canceled as of June 1 of 2020 and the agent is telling me that I'm paying for services for the month of May and June and I'm not understanding how if the policy was never paid then how am I being billed as of today June 15 through July 15 for two months of service?
I am requesting that the company covers the charges for the three months of service that I requested to pay at the time I called to make a payment on April 22 in addition to that cover the next two months of charges that I was charged today as a result of the cancelled policy. Today would technically be considered the initial payment up until until August 15th,2020, which would be my next two months of service. I would like to be refunded the payment I made today to reinstate my insurance policy for the inconvenience
Thank you for your response the issue has already been resolved by globe life
***
Customer support Sr. Rep.
(XXX)XXX-XXXX
Accidental Policy Issue
My nephew whom I was raising, was hit by a truck, riding his bike to school. Globe Life paid for the funeral, but refuse to pay the accidental death portion of the policy.
My nephew had a $20,000 accidental Policy. Globe Life paid for the funeral but refuse to pay the remaining balance.
Jason A. ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
July 10, 2020
***
*** County Road XXXXX
*** TX XXXXX-XXXX
Re: Revdex.com Case #: XXXXXXXX
Policy #: ***
Insured: ***
Complainant: ***
Dear ***:
This is in response to your complaint filed with the Revdex.com, which was received in our office on June 12, 2020. Again, please accept our condolences for your family's loss.
This policy is a $10,000.00 face value Whole Life Policy insuring the life of *** that also includes a $20,000.00 face value Accident Benefit Rider. I have attached a copy of the policy and rider for your review.
On March 4, 2020 the Company issued check #XXXXXX in the amount of $10,001.64 payable to *** Funeral Home. This check was issued pursuant to an Irrevocable Assignment and Power of Attorney you executed, assigning policy proceeds to the funeral home to pay for the Insured's funeral service. This check represents full benefits and interest payable for the $10,000.00 base policy.
As stated in our letter to you dated June 10, 2020, this claim is not eligible for benefits under the Accident Benefit Rider (See letter enclosed). Under Accident Benefit on Page 1 of the rider it states; "The Insured must be alive 90 days following the Accident causing such injury." Additionally, under Exclusions on Page 2, the contract specifically states, "This rider does not cover loss that results from an Accident which results in the death of the Insured within 90 days of such Accident." Because the injury that caused Insured's death occurred on the same day as his passing, this claim is not eligible for benefits under this rider.
We regret that we unable to be of assistance with this portion of the claim.
If you have additional questions regarding this matter, please contact me directly in writing.
Respectfully,
Jason A.
I work at a corporate-owned retail store with multiple locations in Asheville NC. I have been solicited twice now by two agents which I consider to be highly inappropriate during the current health crisis our nation is facing. I am exposed to a large amount of people daily. These individuals have come into stores in two separate counties without wearing face masks. This area is at particularly high risk due to our large population of elderly, high volume of tourism and lack of medical resources. These agents are putting our vulnerable community members at risk by visiting multiple retail locations a day across the area with complete disregard, and without the courtesy of PPE. It is disrespectful to continue door to door sales at this time, and to target workplaces. I go to work at my own risk to earn a paycheck, not be harassed by insurance sales. I'll never consider doing business with Globe Life and expect them to examine the practices they have in place to protect the communities they serve.
Globe Life does have agents in North Carolina that call on prospective clients in businesses. They have been instructed to strictly follow CDC guidelines at all times. We are very sorry to hear that you have encountered some of our agents that are not following CDC guidelines. We have notified our management of this problem and this will be brought to their attention.
In order to help us, would you please provide the name of the place where you work so that we can advise the agents not to solicit business in your workplace any longer? You may email the information to ***@globe.life. The information will be kept strictly confidential and only shared with the agency in your area so that any unsolicited visits will be sequestered.
We sincerely apologize for any inconvenience this has caused you.
Globe Life will not settle claim on a Life Insurance Policy (#XXXXXXXXX) in a timely matter. They keep giving me the runaround every time I've called.
RE: Globe Life Policy #XXXXXXXXX.
My mother had a $10,000 life insurance policy with Globe Life. She died on Feb 15, 2020. I submitted her death certificate and all other required documentation to Globe Life on 4/6/20. Globe Life confirmed receipt of the documentation. Globe Life's claims settlement timeline is within 15 days. It has now been over 45 days. I have called them weekly and keep getting the runaround as to why the claim has not settled yet.
I would like for Globe Life to process the claim immediately and send settlement checks to the beneficiaries.
Contact Name and Title: ***, Paralegal
Contact Email: ***@globe.life
Attached is a copy of Globe Life's 06/09/20 response to a complaint that *** also filed with the Texas Department of Insurance. The Company believes this response is self-explanatory.
Should you have any questions, please contact me via email.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unable to view Globe Life's response which is contained in an attachment. Therefore, I have no idea what their actual response says.
Please forward the attachment to Ms. so that she can see the response that was sent to the TX Department of Insurance.
(The consumer indicated he/she ACCEPTED the response from the business.)
Settlement of claim ha been received
see attachment
Jason ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
June 8, 2020
*** H. ***
***
*** XXXXX
Re: Revdex.com Case #: XXXXXXXX
Policy #: ***
Insured: *** H. ***
Complainant: ***
Dear ***:
This is in response to your complaint filed with the Revdex.com, which was received in our office on May 12, 2020.
Our Underwriting/New Business Department issues insurance policies based on applications for insurance received in our office. As such, the above-referenced life insurance policy was issued upon receipt of your completed and signed Application for Modified Premium Term Life Insurance dated February 18, 2020 (See application attached). Please note, the form that you completed and signed is an application for insurance, not a request for information as stated in your complaint.
We did receive your signed policy cancellation request dated May 5, 2020, and this policy was cancelled on May 13, 2020.
If you have additional questions regarding this matter, please contact me directly.
Respectfully,
Jason A.
TODAY 05/4/2020 I CALLED THIS INSURANCE CO 6 TIMES, VERY RUDE WORKERS ALSO UNPROFESSIONAL AND STILL DID NOT GET A SOLVED DEAL. I CALLED THEM FOR A LOAN AGAINST 3 OF MY POLICY. THE LOAN WAS APPROVED , AND I ASKED THEM TO SEND ME DIRECT DEPOSIT ON THE CHECKS. THEY GOINGTO TELL ME THEY DO NOT DO DIRECT DEPOSIT, ALSO THE CHECKS TAKES 15 DAYS TO PROCESS AND ANOTHER 15 DAYS TO HAVE IT MAILED TO ME . SO I ASSUME THAT A 30 DAY TOTAL. THAT IS NOT TRUE . SAID TO THEM WHAT IF IT WAS DEATH PROCESSING THATS HOW LONG I WOULD HAVE TO WAIT THEY SAY YES. WELL IF THAT WAS A MATTER OF DEATH WE WOULD HAVE TO WAIT 30 DAYS AND PUT EVERYTHIGN ON HOLD FOR THEM TO MAIL THOSE CHECKS ALSO WHAT IF THE CHECKS GET LOST IN THE MAIL THAT PERSON WOULD NEVER GET BURIED. I NEED YOU GUYS TO LOOK INTO THIS SERIOUSLY. THANK YOU SO MUCH.
Billing Adjustment THE CHECK TO BE POSTED TO MY CHECKING ACCOUNT ASAP.NO CHECKS THE BANKS ARE CLOSED PLUS THERE IS A LONG LINE OF WAITING WITH PEOPLE NOT WEARING MASKS . HAS TO BE A BETER WAY. THANK YOU
Jason ***
Assistant General Counsel
Direct: 405-270-1254
Fax: 405-270-1185
***@Globe.Life
June 2, 2020
***
***
*** XXXXX-XXXX
Re: Revdex.com Case#: XXXXXXXX
Complainant: ***
Dear ***
This is in response to the above-referenced complaint dated May 7, 2020. Your correspondence has been forwarded to me for a response.
Our records do reflect that loans were requested on policy #XXXXXXXXX and #XXXXXXXXX on May 5, 2020. As stated, the Company is not set up to direct deposit funds into our customers' bank accounts. We understand and appreciate your concerns, but we are unable to adjust our fund dispersal process.
A loan was processed and a check was mailed to you on May 6, 2020 for policy #XXXXXXXXX. The loan for policy #XXXXXXXXX was processed on May 5, 2020 and the check was issued and mailed to you on May 26, 2020.
As to your concerns regarding processing time for loan proceeds and claim funds, it does take time to process and issue loan checks and there is delivery time, but the time frames referenced are approximate and most loan checks are processed, issued, and delivered quicker than the time stated. For policy XXXXXXXXX, the check was mailed within one (1) day of receipt of the loan request. For policy XXXXXXXXX, the loan request was received on May 5, 2020 and the loan check was issued and mailed on May 26, 2020.
In the event of a claim due to the death of the Insured, our Claims Department reviews claims promptly and expeditiously upon receipt of proof of death, funeral home assignment, and claim forms, if required.
If you have additional questions or concerns regarding this matter, please contact me directly.
Respectfully
Monthly payment was increased without letting me know. Reason, info from Milliman IntelliScript, but there is nothing there and they won't tell me.
When I took out the policy for my wife, I was quoted $ 11.47 per month. I did auto pay and deducted $15.88 without telling me. When I found out, I was told it has to do with the pharmacy records they received from Milliman Intelli Script and gave their info. After contacting them, I received a copy, at least 4 items where not from my wife, El Paso, San Antonio and Rochester NY, she has never seen a Dr. or a Pharmacy there.
There where 4 items left, Benzonate Cap !00 mg from Dr. Anjelica Graves in Tucson, which is also most likely wrong.
Here are the correct ones:
Prednicarbate Cream from Dr. Melody Jordahl-Iafrato (a cream for skin conditions like rashes)
Fluvrin, a Influenca Virus Vaccine from a Stacy Stevenson
Proair HFA, a Albuterol Sulfate Inhaler from a Dr. Morgan Lyttle, the most likely problem, but only one Inhaler, no refills and that in Tucson with 100 degreesd plus and a humity between 3 and 12 %.
After sending an email to the Globe Underwriting Department, I received a letter, explaining the same reasons and referring me again to Milliman Intelli Script. but still no explanation why.
I can't see that one Inhaler (if that's the reason) in the extreme heat would create this increase which will get greater at each age period and and up costing us in
22 years about $ 2736.00
I want to get my bill adjusted to what I was quoted, retroactive. Otherwise I should be able to cancel and get the money back because I was not advised of the increase.
Jason A. ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
June 3, 2020
***
***
*** XXXXX
Re: Revdex.com Case #: XXXXXXXX
Policy #: ***
Insured: ***
Complainant: ***
Dear ***:
This is in response to your complaint filed with the Revdex.com, which was received in our office on May 5, 2020.
Our New Business/Underwriting Department makes all determinations regarding eligibility for insurance and coverage. As noted in letters mailed to you February 28, 2020 and April 23, 2020, "Our decision to modify coverage requested was based in whole or in part on a report we received from Milliman Intelliscript regarding your prescription drug history." Based on your complaint, it appears that you requested and received a copy of the report from Milliman and dispute certain information referenced in this report.
Any disputes regarding information in this report must be addressed directly with Milliman at XXXXX Bluemound Rd., Suite 400, Brookfield, WI XXXXX, (XXX) XXX-XXXX. Milliman will notify our New Business/Underwriting of its determination regarding your dispute and we will reissue the policy if warranted.
If you wish to cancel the policy, please email your cancellation request to me directly or simply stop paying the premium payments. Any unearned premiums will be refunded, but earned premium payments paid to date for this policy will not be refunded. You were provided notice of all policy terms including: modified coverage, coverage amount, and the premium amount payable in the policy contract that was mailed to you upon policy issuance in February 2019 (See POLICY SPECIFICATION Pg. 1 and BENEFITS AND PREMIUM SCHEDULE Pg. 2 of the policy contract attached).
If you have additional questions regarding this matter, please contact me directly.
Respectfully,
Jason
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, Milliman has sent a revised statement to Globe, only half of the items are left.
Second, Globe is hiding behind Milliman, never explaining what the reason for the increased premium is. I talked to Milliman and they told me,
they don't know why the increase, from what they see (4 items and no refills, except the flu shot),
there should not be an increase.
It makes it difficult to respond to something when you don't know what you should responding
(reason) to.
Jason ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
June 18, 2020
***
***
*** XXXXX
Re: Revdex.com Case #: XXXXXXXX
Policy #: ***
Insured: ***
Complainant: ***
Dear ***:
As we discussed by telephone this morning, our New Business/Underwriting Department has received additional information from Milliman and is issuing a new, standard policy for ***.
Upon issuance of this standard policy, a copy of the new policy contract will be mailed to you reflecting the adjusted premium amount.
Additionally, the Company will issue you a refund for the difference in premiums paid in to date for the sub-standard policy and the premiums you would have paid for the standard policy.
We appreciate your business and regret any inconvenience this may have caused. If you have additional questions regarding this matter, please contact me directly.
Respectfully,
Jason
(The consumer indicated he/she ACCEPTED the response from the business.)
I am receiving mail for an individual that does not live in my house, nor have they ever.
I am receiving mail for my brother who does not live with me, nor has he ever. His name is Joshua Brewer and the address that is on file is ***, *** XXXXX. He lives at *** XXXXX. I do not know his policy number or phone number associated with his account, but I would like for you to stop sending me his mail. I do not see him often to give him his mail. I would not have to give him his mail if the address on file was not mine.
I don't want Joshua *** mail sent to my address. He does not live here and has not lived here before.
Dispute Resolution Department
Revdex.com of Dallas and Northeast Texas
1601 Elm Street, ***
Dallas, TX XXXXX
Re: Complainant: ***
Revdex.com Case #: XXXXXXXX
To Whom It May Concern:
This is in response to your correspondence regarding the above referenced complaint.
We have researched this matter and were unable to determine why or how Mr. address was changed to that of his sister. We have corrected Mr. Brewer's address to the address Ms. provided in her complaint so that no further billing notices will be sent to her address.
In addition, we have placed the name of ***, with the address of ***, *** XXXXX, on our "Do Not Mail" list. We ask that Ms. please allow 60-90 days for this change to take place, as other mailings may have already been processed. Our Marketing Department schedules mailings several months in advance and we are unable to pull her name and address from anything that is already scheduled, but the mailings will definitely stop after 90 days. Please be advised that if anyone using her address inquires about insurance from us in the future, she will receive mailings again.
Hopefully, this action will prevent any further mailings from being sent to Ms. by our company. Please ask Ms. to accept our sincerest apologies for any inconvenience these mailings may have caused.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me directly.
I filed a claim for my son *** Accidental Dismembered claim .
Hello I'm trying to find out about my claim for my son *** Policy # *** The claim is for accident dismerberant (My son was in an accident on 12/31/2019 which has caused him to lose his left hand and blind in right eye ).
which the customer services reps tried to tell me I didn't have when indeed I have that I had to enclosed a copy of that to prove to them I actually had it it was not seen on their end I was told.
..I have been given an ambassador she doing a wonderful job ,but however no outcome the claim is in investigation I understand the policy has been in effect under 2 yrs. I have sent in all of the required paperwork from doctor,hospital,police reports and even sent in pictures of my son .
Is the policy being investigated due to the claim for accidental disbmemberant my son is in need of care.
Thank you
To be able to honor the policy and receive payment
Jason ***
Assistant General Counsel
d: XXX-XXX-XXXX f: XXX-XXX-XXXX
***@Globe.Life
May 29, 2020
***
XXXXX *** XXXXX
Re: Revdex.com Case #: XXXXXXXX
Policy #: ***
Insured: *** E. ***
Complainant: ***
Dear ***:
This is in response to your complaint filed with the Revdex.com, which was received in our office on May 1, 2020.
Although we received the information you provided regarding the accident, it is customary and necessary for our Claims Department to request additional medical records from hospitals and providers who treated the Insured party. Once these records are requested, it does take time for the hospitals and providers to respond and additional time for our Claims Department to review the records.
Our Claims Department has finalized its claim determination for this accident, and a check for full benefits payable under the Accident Benefit Rider will be issued and mailed to you via Fed Ex Delivery.
We appreciate your patience during this difficult time and extend our sincere condolences for your son's injuries.
If you have additional questions regarding this matter, please contact me directly.
Respectfully,
Jason
(The consumer indicated he/she ACCEPTED the response from the business.)
Mr.O'neal Thank you so much for explaining what happen and why things took so long..Thank you so much this will help my son so much..