Globe Life and Accident Insurance Company Reviews (%countItem)
Globe Life and Accident Insurance Company Rating
Address: 204 N Robinson Ave, Oklahoma City, Oklahoma, United States, 73102-7001
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Not even a little bit satisfied. I was concerned that they didn't reflect my latest premium payment and didn't want coverage to lapse. As a senior, I have some memory issues, but I had the latest bank statement handy, along with a canceled check. They wouldn't discuss with me unless I could furnish grandson's birthday. I had the account number, check number, and date, address, phone number, etc, but no-go, even with a supervisor.
BTW, their phone answering system is HORRID! Nearly impossible to get to the point of talking with a human. I feel sure this is by design, as I don't expect they actually want to talk to a customer.
If I hadn't had the insurance for so many years I would have canceled it immediately.
Very dissatisfied.
Globe Life is very sorry that you have experienced a problem with your Globe Life policy. Someone will be in contact with you within the next 10 business days to try to resolve the matter. Globe Life strives to provide excellent customer service to our policyholders and customers and we will make every effort to resolve your problem.
Within 10 business days? What happy h
t is that? Don't bother.
The rep who assisted me was very courteous. He gave me the precise information I needed, and he seemed to be properly informed in that he was quick to be reassuring about what I needed to know about my Glove Life Insurance policy. Nice customer service representative. If only more companies would train their reps to be NICE and PATIENT. We customers sometimes make calls unsure of how to word our requests so that the other person understands our concerns. I was very happy to have help from a NICE PERSON.
Thank you for your positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers and we are pleased we were able to answer your questions. Please let us know if we may be of further service to you in the future.
Every person I have spoken with has given me 100% satisfaction. Every question I have asked has been resolved. Each time I have made a change on my policy it was done to my 100% satisfaction. Not complicated and with such a kind, professional manner that Globe Life should be proud of.
Thank you for your positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers and we are very glad that we are able to answer your questions and help resolve any issues you might have. Please let us know if we may be of further service to you in the future.
Globe Life keeps mailing me solicitations after I have already asked them to stop contacting me.
I just received another ad in the mail and I have asked Globe Life to permanently remove my address from all of their mailing list. Please do not ever send anything in the mail to Richard R or to anyone at
remove my name AND my address from all mailing lists forever!
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did not include a direct phone number or email address for me to contact them. My parents also want to be removed from the mailing list. If the business does not want another Revdex.com complaint filed against them, please provide direct contact information for people to get their name/address off the marketing lists. Please email me at *** to let me know a phone number or email so I can advised my parents. Thanks.
An email was sent today to Mr. R at his request and the information he requested was provided. The email is as follows:
Dear Mr. R, we received your follow-up correspondence regarding the complaint you filed with the Revdex.com on 8/21/19. In your correspondence, you requested that we email you to provide a telephone number or email address that your parents can use to contact us to request to be removed from our mailing list.
Your parents can contact Globe Life directly at my email address of *** or they can fax their request to***. As soon as I receive their address information, I will personally add them to our Do Not Mail List. In order to ensure that we receive the correct information, we prefer to receive the name and address information in writing by either email format or by fax instead of by telephone.
I trust this is fully responsive to your inquiry. Please let me know if you have any questions.
Vicki A. A
False advertisement, questionable business ethics and possible violation of the HIPPA law.
I received an application in the mail. I filled it out and sent it in. It said the coverage was guaranteed and that no health questions would be asked. A few days later a representative called me from the company and started asking all kinds of questions. Then I was told I was being denied coverage due to the health questions I answered, even though their advertisement said there would be no health questions. I feel duped and also angry that they tricked me into answering questions. Lord knows who they shared that information with. That part makes me feel violated.
I want them to stop their false advertisement practices and also for my information to be stricken from their records and a written promise that they did not and will not share my personal information, health and any other information, such as income, everything about me. I put a general date as to when I contacted them about this, it's close but probably not exact.
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
In her complaint, Ms. alleges that Globe Life's advertisements say "no health questions will be asked". However, that simply is not the case. Globe Life's applications for insurance coverage (telephonic, internet, or direct mail) do ask health questions. These questions are necessary to underwrite the coverage. Contrary to statements in Ms. complaint, the coverage is NOT guaranteed.
According to our records, *** M. *** contacted Globe Life via telephone on 03/27/19 after receiving a brochure for life insurance coverage. Per our usual and routine procedure, Ms. was asked (and answered) several questions regarding her health history.
Twice during this phone call the agent did advise Ms. that someone would call her back to verify the application. Ms. did not express any resistance to such call. A quality assurance representative did contact Ms. on 03/29/19 to verify the information on the application, including her health history.
While Globe Life would like to insure everyone under a life policy, we are not always able to do so. Based on the information received during both telephone calls, we were unable to approve Ms. for the $30,000.00 coverage requested.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
I had Globe policies for about 10 years. Upon divorce, there was no way to make payment. Globe says it lapsed Can't do that if didn't have $ .
Had 2 insurance policies with Globe for quite sometime.
#00pXXXXXX
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Same policy number suggests to me this was possibly a scam
I still have a letter Globe sent me 4/6/2019
refund I am not sure the last time I contacted Better Business. I hope to be on the receiving of a fair refund. A notice from Globe saying policy lapsed ( just another excuse or cover up)
Contact Name and Title: Cheri ***, Paralegal
Contact Email: ***@Globe.Life
Attached is a copy of Globe Life's response, which is being sent directly to *** via regular mail on this date.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me directly.
Courteous representative, very professional .very helpful, problem resolved. Had a very pleasant tone.
Thank you for your positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers. We are please we were able to resolve your problem. Please let us know if we may of further service to you in the future.
Insurance policy, and or premium return.
An insurance policy that has been active since 2013 has not been paid out on, and there is no response from the insurance company or call backs about inquiry's.
The business either needs to call back with the correct information and give us a fair and accurate resolution or return the insurance premiums.
Contact Name and Title: Cheri ***, Paralegal
Contact Email: ***@Globe.Life
Attached is a copy of Globe Life's response to ***, which is being sent to her today via email and regular mail.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
I had an awesome experience! I'm also excited about my new policy with Global Life.
Thank you for the positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers. We are pleased we could provide valuable coverage for you. Please let us know if we may be of further assistance to you in the future.
Had a question about my policy the customer service lady answered very efficiently also she was very friendly I was happy with our conversation.
Thank you for your positive review of Globe Life And Accident Insurance Company. Our Customer Service Representatives strive to provide excellent customer service to our policy holders and customers. We are glad we were able to assist you. Please let us know if we may be of further service to you in the future.
I don't have nothing to say now .Life Insurance now .
Very, very efficient interaction with the agent named ***. I have 6 Globe Life policies. They make it very affordable for me to provide life & accident insurance for all of my grandchildren & great grandchildren. The application is easy & short & the pmt comes right out of my bank account each month right on time.
Thank you for your positive review of Globe Life And Accident Insurance Company. We are very happy that we can be of service to you and your family in providing valuable protection. We strive to provide excellent customer service and a positive experience for our policyholders and customers. Please let us know if we may be of further service to you.
I was pleased with my experience from start to finish
Thank you for your positive review of Globe Life And Accident Insurance Company. Our Customer Service Department strives to provide excellent customer service to our policyholders and customers. We are happy that we were able to provide a pleasant experience for you. Please let us know if we may be of further service to you in the future.
They take advantage of poor people promising coverage but after policy was paid into since 2001 reading the fine print their were rider clauses I wasn't aware.After trying to cancel it they agreed to refund me $ 22.00. People please read the fine print
Mr. filed a complaint with the Revdex.com in June 2019, complaint #XXXXXXXX, and a detailed explanation and response was provided to Mr. Bouie at that time.
I still feel that I was deceived by Globe Life paid into this policy for 18 yrs. I made a mistake by not talking with an agent. That being said buyer beware, Insist on talking a human and take your time in deciding if its works for you. Stop just mailing in the offer that's delivered by post. Don't expect to be contacted about the policy after you receive the welcome package by mail.. The only time I heard from them was if payment was late by email. Never spoke to an agent by phone within the last 18yrs..
You have the stupidest people working your phones and offices as the messed up the policy for my grandson and because of the way the messed it up I wasn't allowed to set up a payment schedule.
Globe Life apologizes for the problems that Mr. Eames encountered when he contacted our Customer Service Department. Someone will be contacting him within the next ten business days to make an effort to resolve this matter.
Great Customer service always helpful and polite always handles my concerns in a timely manner great company
Thank you for your positive review of Globe Life And Accident Insurance Company. Our Customer Service Department strives to provide excellent service to our customers and policyholders. We are happy that we were able to help you. Please let us know if we may be of further service to you in the future.
I think their commercials on TV with Alex *** are totally misleading. They grab you in with that commercial, but as soon as you seem interested, the price is much higher than quoted in that commercial. False advertising at the least!! We are still searching!
This is not a Globe Life Customer or policyholder.
No, I am no longer an accepted customer, and after what Globe Life did not disclaim, I wouldn't want to be a customer.
I asked for a quote about 5 yrs ago , now I can't get the junk mail stopped
Can't get junk mail stopped ,on 8/3/19 I got a junk mail from globe life,this envelope has my name current address anmd my BIRTHDATE ,on front of envelope ,I have tried repeatadly to get the junk mail stopped ,this comes after I had contacted Globe for a quote and I declined ,this was about 5 years ago and the junk mail still comes
cease and desist ALL contact immediately When I get a supervisor on the phone ,they say they will get it stopped ,but the mail keeps comming with my birthdate on front of envelope
(The consumer indicated he/she DID NOT accept the response from the business.)
This business has stated this a few times in the past , But I still got their mail also why would it take 60 to 90 days ,when I requested it be stopped before ,they just lied and gave lip service ..... ADDITIONALLY WHY WOULD I OPEN A RESPONSE FROM THEM ,,,I REQUESTED TO CEASE AND AND DESIST ALL COMMUNICATIONS AS IM ON THE DO NOT CALL NATIONAL REGISTRY ALONG WITH MISSOURI DO NOT CALL
September 4, 2019
D***
To Whom It May Concern:
This is in response to your follow-up correspondence dated August 22, 2019, regarding the above referenced complaint.
We are sorry that Mr. C does not accept our response, but we have taken all steps to ensure that Mr. C does not receive further mailings from Globe Life. Unfortunately, any mailings that have already been scheduled cannot be pulled. Our Marketing Department has been notified and after 90 days from the initial notification date, no further mailings will go out to Mr. C.
Mr. C mentioned in his follow-up correspondence that he is on the Do Not Call Registry, but he did not previously indicate that he was getting phone calls from Globe Life. We have now added his telephone number to our Do Not Call list so he should not receive any further telephone calls. Also, we did not send a response directly to Mr. C. Our response was sent through the Revdex.com since that is how we received his complaint. We will not correspond directly with Mr. C.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me directly.
(The consumer indicated he/she DID NOT accept the response from the business.)
The resolution is just the same response I have got before ,also an agent for Globe life insurance ,looked and informed me I was already on the do not mail list ,but I sill got mail ,so Globe Life insurance words are meaninglessness!
Answered the question I had in a professional manner. Thank you
Thank you for your positive review of Globe Life And Accident Insurance Company. Our Customer Service Department strives to provide excellent customer service to our customers and policyholders. Please let us know if we may be of further service to you in the future.
Iam a new customer. My daughter *** policy has not been mailed. I need my policy mailed to me.I have been waiting since May 15 th. I have requested it numerous times along with my agent Eric *** with Acuquote.Please debit my account $5.41( premium amount each month)May june and july was debitted incorrectly ( double the premium). The bank refunded it on july 24 while they research the company error.
Product_Or_Service: Globe insurance co
Other (requires explanation) 1. Mail my policy with tracking. For proof of delivery. I have spoken to customer service dept no particular department To ensure my request was completed. globe customer service is poor and the company has not reached out to me ensure I have received my policy. In addition Globe has no record of the premium debitted from my account incorrectly.2. Correct my premium payment amount. Customer service is unable to research my account accurately. Nor was Acuquo provided accurate info. 3. I need a direct email address for Globe. For future questions to avoid useless telephone calls I need Globe's email. Fax#. Phone# and address.
Contact Name and Title: Cheri ***, Paralegal
Contact Email: ***@Globe.Life
Attached is a copy of the response Globe Life is sending to *** today via regular mail.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
I received a bill in the mail from Globe insurance about the Aug premium. I do have bank statements that the Aug payment was drafted and processed on Aug 12th for $5.41 ( however there was an addition payment of $5.41 that was not authorized, thus my bank blocked Globe Life). My policy should be current, please confirm?
My complaint to Revdex.com also was to get duplicated drafting corrected. 2 premiums amounts/ month. $5.41 each.
May 22, 2019 $10.82
June 12. $10. 82
July 10 $5.41
July 11 $5.41
Aug 12 $5.41
Please research this matter.
There are duplicate payments being drafted. At this time I decided not to have my premium drafted until further notice.
Please research this matter. Billing has been drafted incorrectly since policy began in May 2019.
It was a by phone application, thus there may be some kind of bank info entered incorrectly by your dept.
Is there a way I can access my policy for address updates or changes and the option to pay online?
***
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