Globe Life and Accident Insurance Company Reviews (%countItem)
Globe Life and Accident Insurance Company Rating
Address: 204 N Robinson Ave, Oklahoma City, Oklahoma, United States, 73102-7001
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Been with you since my mother purchased a policy when I was 20 yrs old. I have kept it all these yrs, I am now 67 yrs old.
Thank you for your positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service and products to our policyholders and customers and we are pleased that we are able to provide this valuable life insurance protection for you. Please let us know if we can be of service to you or your family in the future.
Just had my second go-round with them after sending them a copy of the canceled check. One letter says if we properly credit to the right account the other will be lapsed. The other letter says please send me (a different name) a copy of the check, blah, blah, blah.
Apparently no one is in charge and no one has the willingness to dig even a little.
This latest call was to a customer service representative sho apparently has no authority and says she'll send it to the back office. Yeah, right. And all of this after a really tortured path to finally get someone to speak to.
Customer no-service is a better description.
Globe Life is very sorry that you have encountered a problem with your policies. We will research this matter and respond in writing within the next ten business days.
10 Business days? Ever heard of telephones? Don't bother.
Horrible crooked company. Scammed me out of my personal information then did not offer a legitimate policy. Their actions are criminal
Globe Life makes every effort to provide coverage similar to what was originally requested; however, based on information received we are sometimes unable to provide the amount of coverage requested by the applicant. Globe Life will provide a more detailed explanation in writing within the next ten business days.
Globe handled my request very promptly and without giving any problems or trying to avoid my request.
Thank you for your positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers. Please let us know if we may be of further service to you in the future.
My Father died back in March. I have contacted the company regarding a policy he owned. I was told since it was purchased so long ago it did not show up in their computer systems. Told I would be contacted but have heard nothing from them.
Recently I emailed and faxed a letter with copies of the my father's death certificate and still no word from this company. Makes me wonder if they even exist!
Globe Life wishes to express their sincere sympathy in the loss of Ms. loved one. We are very sorry that she encountered a problem when she contacted our Customer Service Department with regard to the policy on her father. If Ms. will provide the name, address and date of birth of her father we will make every effort to locate the policy in question. Ms. may fax this information directly to *** or email the information directly to ***@Globe.Life. Once we receive this information, we will research this matter further and provide a response to Ms. within ten business days.
Am happy with he company so far. But recently I tried to contact them and found their web site difficult to navigate. Frustrating. After several attempts was directed to call back during regular day light hours. Had I known this to begin with, I could have saved myself a lot of trouble and frustration. You folks need to work on that.
Thank you for your review of Globe Life And Accident Insurance Company and the information you have provided regarding the Globe Life website. This information will be forwarded to the proper individuals for review and consideration. Globe Life strives to provide excellent customer service to our policyholders and customers and we are always looking for ways to improve that process. Please let us know if we may be of further service to you in the future.
We took out a life insurance policy on one of our grandchildren. The customer service department was very helpful.We have not encountered any unpleasant problems.
Thank you for your positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers and we are pleased that we are able to provide valuable life insurance protection for your loved one. Please let us know if we may be of further service to you in the future.
I opened the account and pay the premiums on a life insurance policy for my son. Globe Life tells me I cannot cancel the policy.
We are very sorry that Mr. encountered a problem with the life insurance policy on his son. We will review this matter and respond in writing to Mr. within the next ten business days.
ive written letters asking globe life to STOP sending mail to my home, and to remove my address from there data base. I very angry I want to STOP
I WANT MY ADDRESS REMOVED FROM globe life data base
i want $100. that Ive spent in mailing stamps and having to take out time to write and send mail back. and the advertise mail has NOT STOP
September 16, 2019
Dispute Resolution Department
Revdex.com of Dallas and Northeast Texas
1601 Elm Street, #3838
Dallas, TX 75201
Re: Complainant: ***
Revdex.com Case #: XXXXXXXX
To Whom It May Concern:
This is in response to your correspondence dated September 6, 2019, regarding the above referenced complaint.
We have placed the name of ***, with the address of 2421 NW 5th Street, Pompano Beach, FL XXXXX on our "Do Not Mail" list. We ask that Ms. please allow 60-90 days for this change to take place, as other mailings may have already been processed. Our Marketing Department schedules mailings several months in advance and we are unable to pull her name and address from anything that is already scheduled, but the mailings will definitely stop after 90 days. If Ms. should move, ask her to please let us know so we can update our list. Please be advised that if anyone using her address inquires about insurance from us in the future, she will receive mailings again.
Hopefully, this action will prevent any further mailings from being sent to Ms. by our company. Please ask Ms. to accept our sincerest apologies for any inconvenience these mailings may have caused.
I trust this information is fully responsive to your inquiry.
(XX-XX-XXXX) and *** (XX-XX-XXXX) I called to request surrender policy number 008E60922 Pat From Globe Life and Accidental INS. Pat suggest the surrender of cash valve is worth $3,.XXXXX.00! We feel discrimination on our race. We are white. Pat laughed like we are aliens!Sincerely,***
Product_Or_Service: 01/08/2016
Order_Number: 00-8EXXXXX
Account_Number: 00-8EXXXXX
Other (requires explanation) *** and *** Globe Life Ins. not to Discrimination others and refund us the $3,600 that the agent Pat lied to us!Sincerely
Contact Name and Title: Cheri ***, Paralegal
Contact Email: ***@Globe.Life
Policy #008EXXXXX, insuring the life of Nathan Calhoun, is a juvenile whole life policy issued 01/08/16 in the amount of $25,000.00 and includes a $10,000.00 accidental death rider. Two $5,000.00 term life riders were added, bringing the total face amount to $35,000.00 (not including the accidental death rider). *** is the policy owner and designated beneficiary.
Our records indicate Ms. contacted Globe Life via telephone on 08/06/19 requesting cancellation of the policy. Ms. alleges in her complaint that the customer service representative (Pat) told her there was $3,600.00 in cash value. However, that simply is not the case.
A supervisor in Customer Service has reviewed a recording of the 08/06/19 telephone call between the customer service representative (Pat) and Ms.. At no time during this phone call did Pat give Ms. a cash value amount. Further, the customer service representative did not laugh at Ms., as alleged in the complaint.
Policy #008EXXXXX did not have any cash value when Ms. called to cancel the coverage on 08/06/19. For your reference, I am enclosing a copy of the policy. I respectfully direct your attention to the Table of Nonforfeiture Values on Page 7, which clearly shows there is no cash value until the fifth policy year. This policy was in its fourth year when it was cancelled.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
Document Attached
(The consumer indicated he/she DID NOT accept the response from the business.)
I *** Sierra ***, Swear on my Bible this is the whole Truth! When I call Global Life Insurance Pat an agent for Global Life Insurance answered the phone as I called to surrender #008EXXXXX and Pat that the insurance policy has a value of $3,600.00 . Pat did laughed at me ! Like I'm an illegal aliens and Discrimination! My date of birth is January XX -XXXX born in *** Arkansa (Mississippi county ) *** Sierra. Due to a large Global Life Insurance Companies almost all compliments are being refusing to pay out what Pat said ! *** Sierra *** swear on September -XX -XXXX the above information is the solid truth!
Globe Life appreciates Ms. feedback regarding this matter. However, we have reviewed the recorded telephone call between Ms. and Globe Life's customer service representative (Pat), and at no time during this call did Pat laugh at Ms. or provide her with any cash value amount.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she DID NOT accept the response from the business.)
I *** still *** stand by th
stand by my truth and Global
Life insurance is holding back on
On the recording I will not
not be lying .! This is the
way Pat said to ***'s
when I called to surrender policy
008E60922 Pat "truthfully was
laughing and he stated the paperwork would
amount policy arrived 12 or 13 weeks. And for
weeks. "For the amount of
is $3,600.00 . I have not
be lying .! Sincerely, ***
Sierra
Global life insurance, is lying they deleted.! my message just because they are high rich companies they will do anything they want.! And always get what they want. They *** answer to God .! When they leave this world. I'm good with myself.!
I requested information from Globe Life online concerning a life insurance policy in June and during the request, it asked for credit card information. After I received the request packet via the mail it stated that I needed to pay an initial fee to start the policy. I never submitted the request forms but in August 2 months later Globe Life debited my bank account and opened the policy without my consent. I called them and spoke with a rep and a supervisor who stated that even though I did not pay the initial premium to start the account they will sometimes pay it for you and then debit your account for to future payments. I told them that I never authorized this transaction and if I did not send the paperwork in I obviously did not want to proceed with the policy and that I would like a refund because I went with a more lucrative company with better rates. They told me that I would need to send a written letter with a bank statement stating that I wanted a refund. I asked why would I need to send in a written letter when the transaction was unauthorized, to begin with, and what's the purpose of a bank statement when you received the funds electronically. They kept saying that This is the process that I would need to follow to get my money back, so I just hung the phone up and proceeded to dispute the transaction with my bank and write the Revdex.com for assistance with this matter.
Other (requires explanation) I would like a refund.
did not simply request information regarding a Globe Life insurance product online, as indicated in the complaint. On 06/22/19, Mr. actually submitted an application for $50,000.00 life insurance coverage.
If he had only "requested information", Globe Life would not have asked Mr. to designate a beneficiary, answer questions regarding his health history, provide bank account information, or authorize the Company to obtain information regarding his health history from the Medical Information Bureau, Inc. (MIB) or a pharmacy benefits manager. These are all things that Mr. provided Globe Life on 06/22/19 during the application process.
Based on the internet application submitted 06/22/19, Globe Life issued policy 0024M9057, a substandard term life policy, effective 06/25/19. The policy was mailed to Mr. within 2-3 business days of the date of issue.
Mr. alleges in his complaint that Globe Life has debited his bank account and wants a refund. However, there is nothing in our records indicating any premium payments were received for this policy.
If Mr. will provide a copy of his bank statement showing a payment to Globe Life for the above policy, we will be happy to review our records further and refund, if applicable. Mr. can submit a copy of his bank statement to my attention via email ([email protected]), fax (405/270-1185), or regular mail at:
Cheri ***
Legal Department
Globe Life And Accident Insurance Company
100 N. Broadway Avenue - 7th Floor
Oklahoma City, OK XXXXX
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
I called for a change beneficiary form. Still haven't received it weeks later and they have the brass to email me, asking for satisfaction rating. Ha! Seriously? I told them to cancel the policy. Haven't heard a WORD from the jerks, but they sure did do the monthly automatic premium deduction. So I'm paying for a policy I no longer want, that has a beneficiary that I don't want as beneficiary any longer!! But globe doesn't give a ***, as long as they get the money. DO NOT GET A POLICY WITH GLOBE.
We are very sorry that you encountered difficulties when you contacted our Customer Service Department. Globe Life strives to provide excellent customer service to our policyholders and customers and we would like the opportunity to review this matter further and provide a solution. Someone from our office will be in contact with you soon. Please allow us the chance to make amends and correct the error.
On 09/04, I rec'd Globe email asking for insured's name (me!) address and DOB. Promptly responded. But haven't heard back (which is a sorry habit of Globe's).
Now September 9th, still haven't heard back anything from Globe. This is why I want the policy canceled, and the last automatic payment deduction reversed. THEY IGNORE THEIR CUSTOMERS! And I still have a beneficiary on the policy that I don't want on there, but they never sent the the change beneficiary form I called for around August 20th!. THIS IS RIDICULOUS!!
It's now 09/11 AND I STILL HAVE HEARD NOTHING FROM GLOBE!!!! I want the POLICY CANCELED and the monies returned that were taken out of my account at the beginning of this month!! I'm demanding action right now!!! GLOBE INSURANCE IS A DISGUSTING, IGNORANT COMPANY WHO CARES NOTHING FOR ITS POLICYHOLDERS!!! I WANT MY MONEY BACK, AND THE POLICY CANCELED!!!!!!!!!!!
Today is September 13th and I'VE HEARD NOTHING FROM GLOBE INS!!! THE LAST PREMIUM PYMT HAS NOT BEEN RETURNED TO MY ACCOUNT, AND THE POLICY IS STILL IN EFFECT, WITH THE WRONG BENEFICIARY ON IT!!. GLOBE INS. IS A BUNCH OF I
S!! AND CROOKS. WHAT IS THE Revdex.com DOING ABOUT THIS?? Revdex.com, PLEASE HELP WITH THIS! GLOBE INS. HAS IGNORED ME AS I'VE HEARD NOTHING FROM THEM. HELP!!
It's now Monday, September 16th And I STILL HAVE NOT HEARD A WORD FROM GLOBE INSURANCE!!!! I want the policy canceled as of the beginning of September, and the last premium payment refunded to me!!!! NOW!!! How long am I supposed to wait for these *** to be honest and do the right thing??!! This is a freaking joke with these Globe i
s!!!!!!!!!!!!!! Looks like I have to file complaints with the insurance commissioners in PA and OK. The *** should not be in business!! Revdex.com, what is going on?????
Today is September 17th. GUESS WHAT?!! I STILL HAVE HEARD NOTHING FROM GLOBE INSURANCE. NOTHING! AS IN NOTHING! THAT'S EXACTLY WHAT THEY DO - NOTHING!! ITS ALSO WHAT THEY'RE GOOD FOR - NOTHING!! Revdex.com, WHAT ARE YOU DOING ABOUT THESE CLOWNS?????
WELL????????????????????????????????????????????????????????????????????????????????????????????
Globe Life responded to Ms. address of record on 9/13/19 and provided a copy of the change of beneficiary form that was sent to her on 8/16/19 to the address we have on file. Ms. has cancelled the policy and it has been taken off of bank draft and is now cancelled.
they deducted my monthly premium, the next day I cancelled & they verified twice I would have that premium returned via check and usps.
when I called to check on refund (2x) was told it could take a month. After a month I called again and was told that they never give refunds and that premium was used to extend my coverage one more month. I did not want another day of coverage and they lied about issuing the refund until it was too late to get it. Now I cannot reach them at all. They seem to refuse to speak to me.
a refund of the premium. ($52.50)
Contact Name and Title: Cheri ***, Paralegal
Contact Email: ***@Globe.Life
A premium payment in the amount of $52.74 was drafted from Ms. account, per her previous authorization, 07/14/19. This premium paid her policy #002JXXXXX to 08/09/19.
Ms. contacted Globe Life via telephone on 07/17/19 requesting cancellation of the policy and asked about a refund of the premium that had just been processed. Ms. was told that it could take up to 30 business days to process, which is normal procedure. Globe Life does not process a premium refund for 30-days from the date the payment is received in order to ensure that the payment clears the consumer's bank.
Ms. contacted Globe Life again on 08/15/19 regarding the refund. Per procedure, Ms. was advised to make her request in writing. No written request for refund was received from Ms. prior to the Revdex.com complaint.
Enclosed, please find a copy of Globe Life's check #XXXXXX in the amount of $52.74, refunding the last premium drafted for Ms. policy. The check is being sent to Ms. today via regular mail. We ask that Ms. please allow at least 10 business days to receive the check, as our mail is sorted at an off-site facility before being delivered to the US Postal Service for mailing.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
I have had several Globe Life Policies for the past 20 years, for myself, my husband, my children and grandchildren with no problems. Just recently had a question which I sent via e-mail and they answered within a few hours with the answers to my questions. Definitely a great company. I would highly recommend and have to all my friends.
Thank you for your positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers and we are pleased we were able to answer your questions quickly and efficiently. Please let us now if we may of further service to you in the future.
Payment made over the phone done efficiently and fast without problems
Thank you for your positive review of Globe Life And Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers. We are pleased that you were able to use our interactive voice response system to make your premium payments with ease and confidence. Please let us know if we may be of further service to you in the future.
Agent who assisted me was very knowledgeable and listened very carefully to what I responded when we discussed my issue. My issue was resolved quickly and efficiently. I have used Globe Life for my children and now I am using it for my grandchildren. They have not disappointed me in all these years. My daughters are now 36 and 33.
Thank you for your positive review of Globe Life An Accident Insurance Company. Globe Life strives to provide excellent customer service to our policyholders and customers and we are glad we were able to resolve your issue in a timely and efficient manner. Please let us know if we may be of further service to you in the future.
It takes days to be able to speak to a person. When I finally got through we were disconnected during the conversation. I tried calling back but was told the office was closed. The automated system said the hours were 7:30 to 6:30, no true since we were cut off at 6pm. The reason for the call was my policy. Apparently someone thinks I lied about having brain cancer. Now I have to wait 7 to 10 days for an explanation. Total unhappy about the experience.
Globe Life apologizes for the problem you encountered when you contacted our Customer Service Department. We strive to provide excellent customer service to our policyholders and customers and we want to know when one of our policyholders encounters a problem. Someone from our office will be in contact with you within the next ten business days so that we can attempt to resolve this matter.
As of now, I have twice requested the information used to incorrectly change the answer to question 2. The email I recieved today invited me to write to Globe Life to request the information used in their decision. As stated I have already made this request twice. I fear for anyone who has a claim with this company.
Requested cancellation of policy and have been told vastly different timelines from three different reps. Getting runaround
Called on 8/19 to confirm process for cancellation and was told to submit the death certificate for the policy owner with request to cancel & to allow 7-10 days for processing. Faced death certificate with request to cancel on 8/21 & called on 8/23 to confirm receipt. Was told on 8/23 it would be 7 days processing max. Called today, 8/27, to check status & am now told it is 7-10 business days processing plus another 15 business days for the check to arrive. This is completely unacceptable.
Cancel the policy & issue the refund immediately
Policy #XXXXXXXXX, insuring the life of *** A. ***, is a whole life policy issued effective 12/17/1986 in the amount of $6,000.00. The owner of the policy was Ms. grandfather, *** W. *** Upon his death, ownership automatically transferred to Ms., pursuant to policy provisions.
In order to process Ms. request to surrender the policy, it was necessary to obtain proof of Mr. death first. Such proof was received on 08/21/2019, along with Ms. request for surrender.
Upon receipt of this information, our records were changed to reflect *** as the policy owner. The form necessary to surrender the policy was sent to Ms. on 08/21/2019. A copy the form is enclosed for your reference. To date, Globe Life has not received the completed surrender request form back from Ms..
Our customer service representatives are trained to inform the consumer that it takes 15 business days to process a surrender once the written request (surrender form) is received, then 7-10 business days for mailing (i.e. to receive the check after it is mailed from the Company). While it is Globe Life's procedure to process all surrender requests in a timely manner, the policy language does allow the Company to defer payment for up to six months.
If Ms. *** return the completed surrender request form to my attention, I *** see to it that the policy is surrendered immediately. The original request doesn't need to be mailed; she can send it to me via fax (405/XXX-XXXX) or via email (***@Globe.***). If Ms. prefers to mail the request, it can be sent to the address below:
***
Legal Department
Globe Life And Accident Insurance Company
*** N. *** Avenue - 7th Floor
*** OK XXXXX
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a perfect example of how this company operates. This response contains completely different information than any of the 5+ reps have provided. The "form" referenced was never mentioned despite specifically asking several different reps what was needed to surrender the policy. The "form" was received last week with no return envelope and no return address. There was no fax or phone number provided, as you can see from the "form" attached to the response. This is likely the reason they have not received the signed "form" as I mailed it to the only address listed for them which is in Oklahoma City. Per the response, this is not the correct address. What legitimate business requests information from a customer without providing accurate contact information for returning the return of such information? I *** now jump through yet another hoop to get this policy cancelled; the signed "form" *** be sent via fax today seeing as how their company cannot locate the original signed "form" sent one week ago.
Document Attached***
The signed surrender form was received from Ms. via email on 09/10/19. Enclosed, please find a copy of Globe Life's check #XXXXXXX in the amount of $643.75 representing the full cash surrender value of policy #XXXXXXXXX.
The check is being sent to Ms. today via regular mail. A copy of the check was provided to Ms. via email as well
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally got the cancellation processed & received the check. Sad that it took this complaint to get things moving.
I called to apply for their insurance I did an online application was approved I was informed my policy would arrive in the mail it never did no one called back to follow up with me I'm guessing I was probably scammed with my personal info and the only thing I did receive from them was an application for children's insurance not what I even asked for I specifically told them my kids were grown not a good company I called them because they offered a less expensive plan than I currently had now I'm stuck with no insurance and need to start over again!
Please accept our apology for any problems you encountered when you applied for insurance with Globe Life. Someone from our office will be in contact with you within the next ten business days to review this matter with you and provide a more detailed response.
I got Globe Whole Life Policy for my adult granddaughter. Great rates. Forms processed quickly.
Thank you for your positive review of Globe Life And Accident Insurance Company. We strive to provide excellent customer service to our policyholders and customers. We re please we are able to provide valuable protection for you and your family. Please let us know if we may be of further service to you and your family in the future.