GM Financial

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Because it tells me nothing I will give you my account number but not my ss number all I want you to do is accept my payments and not reverse them that is the only way to resolve this issue.My gm account number is [redacted] I sent gm finicial a online payment of dollars and you reversed it I know the bank account number was right .But after you reversed it I sent you another payment on 9/30/.To get my payoff down I will send you another payment on 10/06/2017.? ? if you do not reverse these payments I will consider this issue closed and no futher action will be needed thank you and have a nice day

April 20, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that the payoff check was backdated with an effective date of February 17, Upon review of the account, GM Financial determined there are no credit marks on the account for February or March of An update has been submitted to the credit bureau reporting agencies to remove the January markPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial If you have any questions or require additional assistance please contact GM Financial at [redacted] Sincerely GM Financial

July 7, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? On January 10, 2010, you entered into a Retail Installment Contract and Security Agreement (“Contract”) with Rapid Motor, LLC for the purchase of the Dodge DurangoGM Financial employees were not present at Rapid Motor, LLC (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial.? You promised to pay the amount financed of $18,and a finance charge of $15,which resulted in a total of payments of $33,527.52, if all payments are made on the contracted date they are dueIt is important to understand that this Contract is a “simple interest” contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on page one of your Contract under “Promise to Pay and Payment Terms”By signing the contract, you agreed to abide by these terms, including paying the principal amount plus finance charges accruing on the unpaid balance at the rate of 22.50% in installments of $? A review of your account activity and payment history reflects that additional interest accrued over the life of the loan due to payments being made after the scheduled due date, two due date changes, and deferments that were processed at your requestThroughout the time your account has been active; deferments were processed for the months of June and July of 2010, September and October of 2010, December of 2012, and January of Because of the due date changes and deferments processed at your request, the maturity date of the account moved to August 15, On page two of your Contract under “General Terms”, it is also explained that the actual amount you will pay may be more or less depending on your payment record.? The deferment agreements were e-mailed to [redacted] on October 27, 2010, December 31, 2010, and December 3, Our records reflect that the agreements were signed electronically on the following dates with the following acknowledgement numbers:October 27, with an? acknowledgement number of 800152? January 5, with? an acknowledgement number of 518068December 4, with an acknowledgement number of 279426? Within this agreement you were advised that interest will continue to accrue during the month(s) deferred on the unpaid balance of the contract at the rate specified in the contract and any deferment fee collected may not be sufficient to pay this accrued interest, and that this would result in a final higher payment due at the end of your contract on the new maturity date.? On August 15, 2015, one year prior to the maturity date of your contract, the Simple Interest Maturity Notice was mailed to all parties to the Contract at their last known addressThis notice advised you of the balance of your account as of the date of the notice and that based on your payment amount and the balance of your account, it was anticipated that your final payment due at maturity will be more than your regular monthly payment amountInterest accrual was again explained within this notice.? GM Financial is unable to honor your request to refund an amount of $3,or release the title to the vehicleFinance Charges are being assessed as per your Contract and within the maximum amounts permitted for this sale by state or federal law.? Copies of your Contract, Account Payment History, and the Simple Interest Maturity Notice mailed to you on August 15, 2015, as well as the electronically acknowledged deferment agreements have been mailed to your address of record.? Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.? Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because: GM has failed to provide a factual document such as a federal odometer statement in order to prove the mileage overage. I will acknowledge I did have a contract with them as they've shown. However, any such fees require supporting documentation and they've failed to provided that documentation. Seeing as they can't prove I've gone over the miles with the correct documents, I once again request the they remove this from my credit report as I'd like to avoid to take any type of legal action against GM. Regards, [redacted]

June 25, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comPlease be advised, there was no attachment with your complaintAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward us your social security number, account number, along with the year/make/model of the vehicleIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance Sincerely, GM Financial

February 7, Re: Complaint ID: [redacted] [redacted] Dear Mrand Mrs [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised GM Financial received the payoff for the GMC Sierra from Somerset Buick-GMC, Incon January 24, On this same day, prior to the posting of the payoff a right to cure letter was sent to your address of recordA review of the account reflects your GM Financial lease account balance has been paid in full, and paid in full letter will be mailed to your address of record We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to medollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January payment paid or not???, Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:It in no way addresses my complaintAs PREVIOUSLY STATED my account is closed, therefore there is no account numberIn addition, there are numerous ways to contact me in order to verify information rather than asking me to send a social security number over emailI have a phone and can be contacted to verify informationI am still waiting on money that is mine and have not been helped in NUMEROUS ATTEMPTS when reaching out to customer serviceNick Cook assured me he would get back to me and he did no such thingI am still waiting!!!!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:It in no way addresses my complaintAs PREVIOUSLY STATED my account is closed, therefore there is no account numberIn addition, there are numerous ways to contact me in order to verify information rather than asking me to send a social security number over emailI have a phone and can be contacted to verify informationI am still waiting on money that is mine and have not been helped in NUMEROUS ATTEMPTS when reaching out to customer serviceNick Cook assured me he would get back to me and he did no such thingI am still waiting!!!!!!? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:GM Financial is ignoring the problem caused on their end by a computer problem in December, and putting all the corrective action effort on the customerI have confirmed with my bank, [redacted] ***, that payment was made in early December, well ahead of the due date I also confirmed payments were made in the previous month (November) and the month after (January) the payment in question Because GM Financial lost the record of my December payment (but did cash the check!), I have filed a claim with [redacted] who will be contacting GM Financial directly If WF is unable to resolve the payment issue, I will contact GM Financial again Regards, [redacted]

August 29, 2017 [redacted] Dear Ms. [redacted] , Thank you for the correspondence sent to the RevDex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please... forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter. Sincerely, GM Financial

I will be emailing the latter from dealer to the contact person given todayThank you

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On September 26, you signed a Motor Vehicle Retail Installment Sales Contract for the purchase of a Hyundai Elantra in the amount of $11,at an annual percentage rate of 17.99% due on the 1st of each month for a month termThe contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.Notification of the type of contract is fully disclosed on the top of the first page of the contractA full explanation of Finance Charges and Payments is explained on the back of your contract in the first section titled “FINANCE CHARGE AND PAYMENTS” When you signed the contract, you agreed to the terms of the contract and acknowledged receipt of the completed contract and that before you signed this contract, it was given to you and were free to take it and review it.GM Financial received payment for the August 1, installment due date on September 17, 2015; when the account was days past dueThe account was reported days past due to the credit bureau reporting agencies on September 1, 2015.Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit bureau reporting agencies with accuracyAs a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.Included for your review are copies of your Motor Vehicle Retail Installment Sales Contract and Account Payment HistoryShould you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)284-2271.Sincerely,GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like the opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me the full account number listed on the 1099-C or your full social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments are not a contractual obligation and are not always availableAt this time, your account is not currently eligible for this type of assistance as you have not yet established enough of a payment history since deferring the July and August of installment payments.We would like to apologize for the poor service that you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Please contact Customer Service directly at ###-###-#### for assistance with MyAccount.Sincerely,GM Financial

February 5, RE: Complaint ID: [redacted] [redacted] Dear [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial Tell us why here

Complaint: [redacted] I am rejecting this response because: GM Financial is asking for my account number, which is [redacted] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:? On Dec 14, GM Financial chose to do a repossession of my car on the actual due date of the car noteAfter speaking with GM Financial and it many rude and unprofessional customer service agents nd filing a previous Revdex.com complaint which was never resolved about that issueI was told via the reply for Complaint [redacted] 12/22/from GM Financial that a "notice of our plan to sell property and notice of right to redeem or reinstate" was mailed out to my address Justice, Il Dec18, So I called in on 12/spoke with [redacted] @ 11:11am when he called me and advised I had not yet received the notice and was requesting that GM Financial resend me a new one because it should not have taken that long to receive it in the first place so that I can get the information of where to get my belongings that were in the car when it was taken and how to get the car backIt was at that point [redacted] stated he GM Financial could not send me out at new notice and that I had to either check with the usps delivery guy or wait until it comesI advised him by law that notice had to be received by me from GM Financial within days after the repossession and we were already at days and that the company was going offline and unreachable from 12/through 1/so that notice needed to be resent BEFORE thatAnd as of 1/8/the company is NOT back online via online or customer service phone line [redacted] It is days pass their supposed upgrade relaunch date and I have NOT received any "notice of our plan to sell property and notice of right to redeem or reinstate" was mailed out to my address Justice, Il Dec18, nor the second requested one I asked for on 12/and it is now days past what the law in Illinois allows making this a Insufficient notice of redemptionCar repossession laws in Illinois require your lender to provide you with a redemption notice within days after your car is repossessed and GM Financial the lender failed to provide the notices and provided legally insufficient notice making repossession invalidIf they KNEW that the WHOLE COMPANY was going to be offline AFTER 1/5/they should have made sufficient arrangements to have someone available to address this issueI could careless about their system upgrades when they poorly managed, equipped and inadequately trained to handle their customersThey were suppose to be back up and running today 1/8/and I still can not get through any of the phone systems and they have completely shut down any online access to my account and now I am pass the legal notification dates that my state of Illinois allows for this company to contact me via a redemption notice and even though they were made fully aware of the fact that I had not received the notice and that they would not even have anyone capable of helping me resolved the reinstatement of my vehicle between the dates of 12/27/and 1/8/they made absolutely no attempts to assist meAnd GM Financial provided an Insufficient notice of redemption.This is an Insufficient notice of redemption ?" Car repossession laws in Illinois require your lender to provide you with a redemption notice within days after your car is repossessedGM Financial failed to provide the notices or provide legally insufficient notice, the repossession is invalid and someone needs to call me asap ? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Regards, [redacted]