GM Financial

April 20, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that the payoff check was backdated with an effective date of February 17, Upon review of the account, GM Financial determined there are no credit marks on the account for February or March of An update has been submitted to the credit bureau reporting agencies to remove the January markPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial If you have any questions or require additional assistance please contact GM Financial at [redacted] Sincerely GM Financial

August 22, RE: Complaint ID: [redacted] [redacted] Dear [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial Tell us why here

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? On January 10, 2010, you entered into a Retail Installment Contract and Security Agreement (“Contract”) with Rapid Motor, LLC for the purchase of the Dodge DurangoGM Financial employees were not present at Rapid Motor, LLC (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial.? You promised to pay the amount financed of $18,and a finance charge of $15,which resulted in a total of payments of $33,527.52, if all payments are made on the contracted date they are dueIt is important to understand that this Contract is a “simple interest” contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on page one of your Contract under “Promise to Pay and Payment Terms”By signing the contract, you agreed to abide by these terms, including paying the principal amount plus finance charges accruing on the unpaid balance at the rate of 22.50% in installments of $? A review of your account activity and payment history reflects that additional interest accrued over the life of the loan due to payments being made after the scheduled due date, two due date changes, and deferments that were processed at your requestThroughout the time your account has been active; deferments were processed for the months of June and July of 2010, September and October of 2010, December of 2012, and January of Because of the due date changes and deferments processed at your request, the maturity date of the account moved to August 15, On page two of your Contract under “General Terms”, it is also explained that the actual amount you will pay may be more or less depending on your payment record.? The deferment agreements were e-mailed to [redacted] on October 27, 2010, December 31, 2010, and December 3, Our records reflect that the agreements were signed electronically on the following dates with the following acknowledgement numbers:October 27, with an? acknowledgement number of 800152? January 5, with? an acknowledgement number of 518068December 4, with an acknowledgement number of 279426? Within this agreement you were advised that interest will continue to accrue during the month(s) deferred on the unpaid balance of the contract at the rate specified in the contract and any deferment fee collected may not be sufficient to pay this accrued interest, and that this would result in a final higher payment due at the end of your contract on the new maturity date.? On August 15, 2015, one year prior to the maturity date of your contract, the Simple Interest Maturity Notice was mailed to all parties to the Contract at their last known addressThis notice advised you of the balance of your account as of the date of the notice and that based on your payment amount and the balance of your account, it was anticipated that your final payment due at maturity will be more than your regular monthly payment amountInterest accrual was again explained within this notice.? GM Financial is unable to honor your request to refund an amount of $3,or release the title to the vehicleFinance Charges are being assessed as per your Contract and within the maximum amounts permitted for this sale by state or federal law.? Copies of your Contract, Account Payment History, and the Simple Interest Maturity Notice mailed to you on August 15, 2015, as well as the electronically acknowledged deferment agreements have been mailed to your address of record.? Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.? Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because: GM has failed to provide a factual document such as a federal odometer statement in order to prove the mileage overage. I will acknowledge I did have a contract with them as they've shown. However, any such fees require supporting documentation and they've failed to provided that documentation. Seeing as they can't prove I've gone over the miles with the correct documents, I once again request the they remove this from my credit report as I'd like to avoid to take any type of legal action against GM. Regards, [redacted]

March 23, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:It in no way addresses my complaintAs PREVIOUSLY STATED my account is closed, therefore there is no account numberIn addition, there are numerous ways to contact me in order to verify information rather than asking me to send a social security number over emailI have a phone and can be contacted to verify informationI am still waiting on money that is mine and have not been helped in NUMEROUS ATTEMPTS when reaching out to customer serviceNick Cook assured me he would get back to me and he did no such thingI am still waiting!!!!!! Regards, [redacted]

Thank you for forwarding the correspondence sent to the Revdex.comI would like the opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me the full account number listed on the 1099-C or your full social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments are not a contractual obligation and are not always availableAt this time, your account is not currently eligible for this type of assistance as you have not yet established enough of a payment history since deferring the July and August of installment payments.We would like to apologize for the poor service that you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Please contact Customer Service directly at ###-###-#### for assistance with MyAccount.Sincerely,GM Financial

I will be emailing the latter from dealer to the contact person given todayThank you

Complaint: [redacted] I am rejecting this response because: it does not address the difference between my credit report balance and the balance GM FINACIAL debt collection reported to medollar difference is pretty significant, not to mention they report me late every month, when clearly my January payment has been reported to the credit bureau as paid....answer this one question for me....is my January payment paid or not???, Regards, [redacted]

August 29, 2017 [redacted] Dear Ms. [redacted] , Thank you for the correspondence sent to the RevDex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please... forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter. Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:It in no way addresses my complaintAs PREVIOUSLY STATED my account is closed, therefore there is no account numberIn addition, there are numerous ways to contact me in order to verify information rather than asking me to send a social security number over emailI have a phone and can be contacted to verify informationI am still waiting on money that is mine and have not been helped in NUMEROUS ATTEMPTS when reaching out to customer serviceNick Cook assured me he would get back to me and he did no such thingI am still waiting!!!!!!? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:GM Financial is ignoring the problem caused on their end by a computer problem in December, and putting all the corrective action effort on the customerI have confirmed with my bank, [redacted] ***, that payment was made in early December, well ahead of the due date I also confirmed payments were made in the previous month (November) and the month after (January) the payment in question Because GM Financial lost the record of my December payment (but did cash the check!), I have filed a claim with [redacted] who will be contacting GM Financial directly If WF is unable to resolve the payment issue, I will contact GM Financial again Regards, [redacted]

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On September 26, you signed a Motor Vehicle Retail Installment Sales Contract for the purchase of a Hyundai Elantra in the amount of $11,at an annual percentage rate of 17.99% due on the 1st of each month for a month termThe contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.Notification of the type of contract is fully disclosed on the top of the first page of the contractA full explanation of Finance Charges and Payments is explained on the back of your contract in the first section titled “FINANCE CHARGE AND PAYMENTS” When you signed the contract, you agreed to the terms of the contract and acknowledged receipt of the completed contract and that before you signed this contract, it was given to you and were free to take it and review it.GM Financial received payment for the August 1, installment due date on September 17, 2015; when the account was days past dueThe account was reported days past due to the credit bureau reporting agencies on September 1, 2015.Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit bureau reporting agencies with accuracyAs a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.Included for your review are copies of your Motor Vehicle Retail Installment Sales Contract and Account Payment HistoryShould you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)284-2271.Sincerely,GM Financial

June 25, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comPlease be advised, there was no attachment with your complaintAs previously explained, I would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward us your social security number, account number, along with the year/make/model of the vehicleIf you cannot provide this information, please contact GM Financial at ###-###-#### for further assistance Sincerely, GM Financial

February 7, Re: Complaint ID: [redacted] [redacted] Dear Mrand Mrs [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised GM Financial received the payoff for the GMC Sierra from Somerset Buick-GMC, Incon January 24, On this same day, prior to the posting of the payoff a right to cure letter was sent to your address of recordA review of the account reflects your GM Financial lease account balance has been paid in full, and paid in full letter will be mailed to your address of record We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at [redacted] Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On July 23, 2014, you entered into a Closed End Motor Vehicle Lease for a Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 23rd day of each monthGM Financial was not present during the signing of the Lease and was not privileged to any agreements between the two parties As outlined in your lease agreement, you are responsible for excess wear and use and excess mileage charges as described within the LeaseYou have the option of purchasing the vehicle at the end of the Lease termAs GM Financial is an indirect lender, you will need to contact your dealer for finance options Included for your review are copies of the LeaseShould you have any further questions or require additional assistance regarding your lease, please contact GM Financial at 1(855)719- Sincerely, GM Financial

June 26, Re: [redacted] Complaint ID: [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A refund has been requested and is being processedA check in the amount of $is scheduled to be sent on June 27, to the address of record via FedEx overnight, tracking number [redacted] We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Regards, [redacted]

Thank you for the correspondence sent via the Revdex.comI have reviewed your concerns and would like to provide the following informationThe refund from Fairfax County has been received and is in the process of being refunded to your father’s estatePlease understand that the refund process generally takes 30-days to completeHowever, an additional request has been submitted in an effort to expedite the refund request As we have received the appropriate probate documents indicating that you are the executor of your father’s estate, this refund will be mailed to your home addressShould you have any further questions or require additional assistance, please contact GM Financial Lease Servicing at ###-###-####Sincerely,GM Financial