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GM Financial Reviews (4045)

July 12, Re: [redacted] Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information Please be advised, GM Financial submitted an update to the credit reporting agencies to ensure accuracy of the current status of your accountThe credit bureau reporting agencies can take 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial Should you have any additional questions or concerns with regards to this matter, please feel free to contact GM Financial directly ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the RevDex.com. I have reviewed your concerns and would like to offer the following information.GM Financial is an indirect lender. All contract negotiations will need to be handled through your dealership.Sincerely,GM Financial

GM has answered my complaint by telling me to call after I make my paymentsI have done this back in March and April of and nothing was done with my complaint through GMI see no reason to repeat this process again because I've had no results from the first two months of my attemptI would like my over payment of $to be taken from my principal each monthSince January 2018, I have called multiple times to GM Financial and have never received a positive response

Complaint: [redacted] I am rejecting this response because the point still remains that I requested arbitration and was waiting on a date$was still unethical and the repossession was still a power move on GM Financial part? Forcing me to pay without the right to arbitrationAnd for them to still be able to cause unfair credit reporting should be against the lawAt the end of the contract they received more than fair value and I received the titleI am requesting that they be removed.? Regards, [redacted]

September 30, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised in an effort to resolve this matter GM Financial has waived the remaining balance in the amount of $as a courtesy We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: At this point in time I'm not surprised by GM Financials unwillingness to help resolve this issue.? Never could I have imagined a company such as GM Financial acting in such a manner.? You made a mistake, a mistake that took you months to correct!!? In signing a contract with your company I expect some level of professionalism, accountability and integrity..none of these does GM Financial display.? We have not been offered any type of help what so ever from GM.? They could've offered to put the payment on to the end of the loan, that was they're mistake isn't causing a hardship on us.? They could've offered to waive half of the amount and we pay the other half.? Just to acknowledge that they in fact made a mistake, they're sorry and never meant to cause their customers any type of distress caused by their incompetence.? They say they sent a letter to have the negative remark removed from my credit report, as of today July 26,that negative mark is still on my credit report.? That exceeds their time frame of 30-days they said to allow.? I will never do business again with GM Financial and will be contacting an attorney if I don't see this negative mark removed from my credit within days, that's me being more than fair in my time allowance.? I will make sure to tell anyone and everyone willing to listen about this experience and strongly discourage them from doing any business with GM Financial.? Thankfully for the consumer social media can be a powerful tool in spreading ones message.? Any company who holds a contract above doing what's right is no company I wish to give my hard earned money to.? Regards, [redacted] ***

Complaint: [redacted] Hello,Attached is a copy of my old tradeline with GM. Upon further research, this was actually my first ever car financed with them: 2012 Hyundai Sonata. I was in a car accident with this car, which totaled it. Progressive Insurance paid GM $11,060, the pay off amount for the car, by my due date. There is no way this should be affecting me negatively, as Progressed be paid GM Financial on time.As requester my SSN is [redacted] ***. Please let me know if you need anything else! Regards, [redacted] ***

I faxed this information to GM corporate office at ###-###-####I look forward to hearing from GM to finalize this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I attached my orders again since they were faxed 10/18/and I still have not received an update Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

February 15, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

January 17, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

January 3, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On July 18, you entered into a Retail Installment Sale Contract with Excel Chevrolet LLC for the Chevrolet Malibu in the amount of $24,at an interest rate of 9.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 2, As of January 3, 2017, your account is days past dueWe are unable to fulfill your request to pay on January 25, and are unable to further discuss payment arrangements in this manner If you have any further questions or would like to discuss payment arrangements, please call GM Financial at [redacted] Hours of Operation: Monday through Thursday, 8:a.mto 8:p.mCT Friday, 8:a.mto 5:p.mCT Saturday, 9:a.mto 1:p.mCT Sincerely, GM Financial

March 9, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or full account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

June 1, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information As previously advised, your first payment in the amount of $was included in the amount due at lease signing on April 26, This payment is reflected on your payment history effective May 4, 2017, the date of bookingA payment was not received in May for the installment due on May 26, The automatic ACH payment plan began on June 26, If a payment was made in May through another method, please provide a copy of the front and back of the cashed check or a copy of your bank statement reflecting this payment Please note, the billing statements for are not available on your account due to being set up on automatic payments, however, we have attached a copy of your payment history for your reviewAny payments posted to your account after May 24, will not be reflected in this payment historyIf, any payments made are not reflected on this pay history, please provide GM Financial with bank documents reflecting the payment and we will research the matter further Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

The Company GM, contracted with [redacted] to repossessed my vehicle and add mileage to the vehicle.GM, refuses to reveal to me if they had issues like this in the pass with this company.finally, since GM, employ this company they should compensate me for the damage and then go after [redacted] , since they are the one who has a relationship and an agreementIt's thein responsibility to screen who they employ for this kind of business[redacted] ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised a copy of the update submitted to the credit agencies has been sent to your address of recordPlease allow 30-days for this information to update and reflect accordingly Please also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11518553, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.? Please be advised that my position has not changed and I feel that your company did not handle me as a customer wellI'm sure I'm not the only person to fall behind in payments which is why you have deferment programsWhat you need is to ensure that your customer service rep are thorough in their communications and that you should monitor all calls going forward so as to avoid these issuesYou have the poorest customer service and management I've ever encountered and it us my hope that my complaint warns others and prevents you from damaging others people's livelihoods and credit.? Sincerely,? Your former disgusted customer [redacted] ***

Thank you for the correspondence sent to the Revdex.comI have reviewedyour concerns and would like to offer the following information.? On May 9, 2014, you signed a Retail Installment Sale Contract (“Contract”) for thepurchase of a Chevrolet Sonic.? Within the agreement, you agreed to repay the loan in monthlyinstallments in the amount of $per month, beginning on June 23, 2014.On October 6, 2014, the vehicle was involved in an accident and declared a totalloss by Farmers Insurance (“Farmers”).? On November 26, 2014, GM Financialquoted a payoff amount of $17,good for days to FarmersAlso on thisdate a notice was sent to your address of record which explained you wereresponsible for keeping your GM Financial account current during the insuranceprocessIf your account is not current, your delinquency would be reported tothe credit bureausThis letter also notified you that you had the right tonegotiate the settlement with your insurance company, and once a settlement wasreached, you were responsible for paying any difference between your insurancesettlement and the balance on your accountGM Financial received a payment fromFarmers Insurance for the amount of $13,on January 13, 2015.? On January 15, 2015, a notice was sent to your address of record advisingyou that the insurance proceeds did not satisfy the balance on your account anda deficiency existed in the amount of $3,810.71, valid until January 25, Our records alsoindicate that on January 19, 2015, a Total Loss Representative notified youverbally of the remaining deficiency amount.On March 3, 2015, a payment was submitted in the amount of $1,via WEB/ACHwith Confirmation NoThis payment was applied to the remainingdeficiency balance of the account; however it did not satisfy the balance infull.? Letters were mailed to the address of record on July 4, and July 6, regarding theremaining balance of $2,These letters provided information regarding theremaining deficiency balance and gave notification that the account wasreported to the credit reporting agencies as a charge-offOur records alsoreflect that several attempts were made in effort to contact you due to thestatus of the account prior to the charge off of the deficiency balance.In an additional effort to assist you with resolving deficiency the balance, on August 4, 2015, GM Financial mailed a settlementoffer to your address of record in the amount of $1,This offer was valid until August 24, 2015.GM Financial is required to report truthful and accurate information to the creditbureau reporting agenciesOur research concludes that the account status and paymenthistory of your account have been reported to the credit bureau reportingagencies with accuracy; and as a result, we are unable to make any changes ordeletions to the credit bureau reporting.? At this time we are unable to reflect a zero balance on your account as a deficiencybalance still remainsWe apologize for the poor level of service you feel you have received.? Please beassured that GM Financial gives customer service a high priority and iscompletely committed to achieving excellence.? Included for your review are copies of your Contract, Account Payment History, thenotices dated November 26, 2014, January 15, 2015, July 4, 2015, and July 6,2015; and the Settlement Offer letter dated August 4, 2015.? Should you have any further questions or require additional assistance with regard tothis matter, please contact GM Financials Loss Recovery department at ###-###-####.? Sincerely,GM FinancialTell us why here

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please note GM Financial received notification from MRS on November 20, that your account was settled in full on November 13, Notification of the settlement is sent to the credit bureau reporting agencies days from the date of the receipt of the settlementIn order to expedite this update sooner, proof of cleared funds for the settlement payment is requiredAcceptable proof of cleared funds includes a copy of the bank statement reflecting the posted payment(s) and a running account balanceDocumentation can be faxed to ###-###-####, please reference your account number of*-***-***on all documentation Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-#### Sincerely, GM Financial

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Address: P.O. Box 9000, Lutherville, Maryland, United States, 21094

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