GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***? Account number is: ? [redacted]

October 26, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

October 19, RE: Complaint ID: [redacted] [redacted] Dear Ms***: Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns, however additional information is required to locate your GM Financial account At your earliest convenience, please forward the full GM Financial account number or the last digits of your Social Security numberUpon receipt of this information I will be able to locate your account and research this matter.? Sincerely, GM Financial

July 2, Re: Complaint ID: [redacted] [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As previously explained, GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agenciesWe have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reportedGM Financial has not changed our position regarding the account Should you have any further questions or require additional assistance please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: if I do not owe the additional 12.41why am I getting an invoice from you that says due with a due date?? Regards, [redacted]

May 4, Re: [redacted] ? ? ? ? ? ? Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information As previously stated, the total amount of property taxes that have been billed on this account is $1,The account reflects a balance of $for property taxes for this years and last year’s property taxesPayments received are first applied to satisfy monthly rent due, then any remainder is applied to any outstanding fees, such as property tax and late charges in accordance with your lease agreementProperty taxes may be paid within months of being billedYou will receive a payment history in a separate mailing Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

This complaint is still not resolved. We are still getting negative hits on our credit history from GMC stating delinquent account. The most recent dated 6/1/18.

March 9, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised that the payment in question was located and applied your account with an effective date of October 11, 2017, in the amount of $for your October of base rent paymentPlease note that your account reflects current with the next payment due April 11, As of the date of this letter, there are no late fees on the account We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact Customer Service at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.com (”Revdex.com”)I have reviewed your concerns and would like to offer the following information. The fields previously mentioned are editable in the the Account Information section of both the ACH and ATM/Debit Card Western Union payment optionsIf you are experiencing issues, please contact Customer Service at 1(800)369-and ask to speak with Online Customer Service for additional assistance with trouble-shooting the issues you are experiencing with online payments. Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because Ms [redacted] response completely ignored the fact that I forwarded copies of the original email threads to GM Financial President & CEO [redacted] ***, Exec VP & HRO [redacted] ***, VP & Executive CFO [redacted] reflecting the dates of my account and credit inquiries to [redacted] June 29, (7:am), July 9, (12:am), August 11, (9:pm), July 22, (1:am) of which the July 22, indicated an incoming payment of $1,for August 10, ? [redacted] never responded to even of these emails? I was told on August 7, when I called that he is now VP in another area at GM Financial and there was no note to the account and thereby I was told on August 7, (when the vehicle was seized prematurely), the account was put in repo status August 1, ? This is not the first time [redacted] has not responded to emails from me? I have provided prior date and threads ? which [redacted] has not addressed either? The vehicle has been delivered as of August 14, ? It is obvious from the response I received from [redacted] August 8, that upon getting his new position he did not feel accountable to responding to my emails nor delegating anyone to respond to my inquiries? Therefore, I was left unanswered although has been my direct contact since my Attorney General complaint? How was I to know any different? ? To date, GM Financial is not providing satisfactory response to any of the other concerns I addressed in my complaint beginning with1) Email was sent to [redacted] July 22, advising $1,would be sent to the account by August 10, ? I was notified on August 7, that Mr [redacted] did not document the account? Therefore, the account went into repo statusMr [redacted] has been my direct account contact since my Attorney General complaint ? There have been a few occasions where there were no responses to account nor credit inquiries on June 29, (7:am), July 9, (12:am), August 11, (9:pm), July 22, (1:am)Correction to my account and credit report and reimbursement for erroneous fees due to the account not being documented by [redacted] **? Violation of FCRA provisions(a) failing to correct inaccurate and derogatory information to credit reporting agencies(b) failing to follow up on credit reporting disputes(c) failing to refrain from continuing to submit information that you know to be inaccurate, and(d) providing results of the investigation of the dispute within five (5) business days after the investigation is completed;2) Violation of FDCPA of phone contact attempts by [redacted] after he was notified multiple email exchanges to communicate in writing as August 8, (12:pm); ? [redacted] required phone contact as a requirement to secure the vehicle AFTER the reinstatement arrangement Monday, August 7, and payment August 10, which was emailed to him with copy of the insurance policy? Mr [redacted] willfully ignored multiple written requests to cease phone communications and conduct matters in writing as a matter of record August 8, (12:pm)? I received two (2) calls from Mr? [redacted] August 8, (3:pm and 3:pm)3) ? A payment history of the account back to inception4) ? A copy of the recorded conversations with Allison, [redacted] and [redacted] on August 7, 2017Problems such as this is the primary reason why I make my communications with GM Financial in writing so that I have time/date stamped record.It appears this may have to go into litigation for resolve Regards, [redacted]

July 26, Re: Complaint ID: [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On March 19, 2016, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chevrolet Equinox in the amount of $31,at an interest rate of 7.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on May 3, On March 9, 2017, the vehicle was involved in an accident and declared a total loss by USAA InsuranceOn March 15, 2017, GM Financial quoted a payoff in the amount of $28,good for days to USAA InsuranceOn this same day, a notice was sent to your address of record which explained to you that you were still responsible for keeping your GM Financial account current during the insurance process, and until the balance was paid in full the account would still be subject to monthly credit bureau reportingPlease be advised within the contract, you agreed to pay us all you owed under the contract even if the vehicle is damaged, destroyed or missingGM Financial received a payment from State Farm for the amount of $18,on March 27, 2017; however, insurance proceeds did not satisfy the balance on your account and a deficiency remained On June 29, 2017, your account balance was charged-off due to non-payment; at this time, the account was more than days past dueOn July 3, a Notice of Acceleration was sent to your address of record advising of the total amount owed under your contractA review of our records reflects that attempts were made in effort to contact you regarding the status of your account prior to the charge off of the deficiency balanceOn June 1, 2017, you spoke to a GM Financial representative who informed you of the status of your account and that it was still subject to credit bureau reportingPer that conversation you declined to set up payment arrangements to cover the remaining balanceThe GAP proceeds in the amount of $9,were received on July 3, GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting Should you have any questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at [redacted] Sincerely, GM Financial

June 4, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Review of your account reflects that you were set up on the online recurring payment plan through [redacted] These types of transactions are initiated, authorized and managed by the consumer onlyOn May 21, 2018, a ticket was submitted to our technology support group to cancel the plan since it was not done prior to the lease terminationThe recurring payment plan was cancelled on May 30, To expedite your refund request, please provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below: GM Financial Attn: Compliance Department [redacted] Fax: ###-###-#### Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Because it tells me nothing I will give you my account number but not my ss number all I want you to do is accept my payments and not reverse them that is the only way to resolve this issue.My gm account number is [redacted] I sent gm finicial a online payment of dollars and you reversed it I know the bank account number was right .But after you reversed it I sent you another payment on 9/30/.To get my payoff down I will send you another payment on 10/06/2017.? ? if you do not reverse these payments I will consider this issue closed and no futher action will be needed thank you and have a nice day

January 13, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

July 7, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Barring any changes to the Statement of Account, our records reflect that your lease is currently paid through the lease maturity date of October 14, Please be advised while the lease is still active you will continue to receive monthly statements reflecting credits for the remaining base rent due dates Should you have any further questions or require additional assistance, please contact GM Financial Lease Servicing at ###-###-#### Sincerely, GM Financial

April 17, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] ? ? ? ? ? GM Financial Account No.: [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A refund has been requested and completedCheck number 13248316, in the amount of $5,was sent to the address of record on March 16, Please allow time for delivery by regular mail If you have any questions or require additional assistance, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.The $should have been quoted to Progressive Insurance, and I believe that it was reflected in the initial payoff quote to them on August 8th However, it was later updated and a lesser amount was agreed upon by GM to close out the account which apparently was after my pay payment I will continue to dispute this until the money is refunded The full payoff amount should have been charged to Progressive after being notified that the car was a total loss Furthermore, customer service should have explained to me the process of cancelling through the Western Union System, because not only did I request that payment be stopped, but I was under the notion that once the account was paid in full no further payments would need to be made on the account It is also ridiculous that I now have to dig through records and come up with sufficient proof to show GM Financial of the over payment The check that was sent to Capital One to pay off the trade prior to the lease was $more than what was owed on that loan Capital One insists the overpayment would have been sent back to GM Financial The remaining balance on the car was rolled over into the lease on the new car and subsequently financed and GM Financial told me the overpayment would be applied to my final payment Now I am being told there is no record of it and to provide proof? Imagine that I am really wishing I didn't just take out a new lease through GM Financial I will contact Capital One and obtain documentation showing what they received from GM Financial and what I sent them for final paymentRegards, [redacted]

January 23, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear Ms [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A payment research was completedA GAP check in the amount of $9,has been applied to your account, and backdated to January 1, GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accounts We apologize for any inconvenience you have experienced regarding this matter Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted] Sincerely, GM Financial