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GM Financial Reviews (4045)

January 23, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A payment research was completedA GAP check in the amount of $9,has been applied to your account, and backdated to January 1, GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accountsWe apologize for any inconvenience you have experienced regarding this matter Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted] Sincerely, GM Financial

March 28, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAfter reviewing your account, we would like to off the following response Upon review of the information you have provided, we have concluded that your complaint is in regards to the Gap Insurance Company and not GM Financial Should you have any further questions or require additional assistance regarding your GM Financial account, please feel free to contact the Total Loss department at [redacted] Sincerely, GM Financial

April 11, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information A review of your account reflects we are still in need of the odometer statement in order to release your titlePlease be advised the mileage reading is required in order to transfer the titlePlease remit your odometer statement to GM Financials Remarketing department via email to [email protected] or you may fax the documents to fax number ###-###-#### Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

February 16, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Enclosed is a copy of the Retail Installment Contract (“Contract”) and a copy of the credit applicationThese documents are sufficient to validate your obligation for this account and all the information that has been sent to any credit agencyWe have also included a copy of the payment history for your review GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies Please be advised GM Financial is required to send a 1099-C to the Internal Revenue Service when an identifiable event occurs, pursuant to the Internal Revenue Code and the attendant Treasury RegulationGM Financial determined an identifiable event pursuant to the Internal Revenue Service regulation occurred for calendar year and sent a 1099-C to you as required by the Code and RegulationsPlease understand that the debt was not canceled or forgiven rather it was discharged and deemed as a loss to the companyThe 1099-C was sent as required by federal law Please note the Gap Company advised us on March 20, that there was no Gap payout Should you have any further questions or concerns with regard to this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

February 26, Re: Complaint ID: [redacted] [redacted] Dear [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our records reflect that on September 13, you called in and requested a payoffA ten day payoff was quoted to you in the amount of $11,542.92, good through September 23, We received a check in the amount of $11,on November 9, 2017, however the payoff was short due to the daily interest accruing, and payoff being received after the ten day payoff date As of the date of this letter your GM Financial account reflects a zero balanceOur records reflect that the title was released on February 22, to address on file Should you have any further questions or require additional assistance please contact GM Financial at (800) 284- Sincerely, GM Financial

June 30, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that we received a completed Auto Pay Enrollment form on April 24, 2017, effective May 22, Please be advised it takes a full billing cycle for the Automatic Payment Plan to be effectiveAn additional payment was entered by you, via Western Union Speedpay online on May 5, in the amount of $that resulted in a duplicate payment for May and put your account ahead In order for GM Financial to research and locate a missing payment or issue refund, proof of cleared funds are requiredIf the payment has been cashed by GM Financial, please fax in a front and back copy of the cashed item to [redacted] , so that we may begin the refund process Please be advised that the Auto Pay has been cancelled per your request, effective July 22, As of the date of this letter, your account is current and not due for a payment until August 22, We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social security numberPlease also include a copy of the disputed GM Financial information from your credit reportUpon receipt of this information I will research this matter Sincerely,GM Financial

The GM's financial demands from me is the same thing tha their agents have been telling me over the phoneThey are fixated to that protocol they don't have the gear to understand the consumer's side.The very reason I brought this matter to Revdex.com because what they were asking were so impossible for me I did not have the capacity to send what they were asking because I was in Canada & I badly need the money I asked cefcu ( my credit union) staff to send the documents they asked but their agent is not cooperating they did not give more info about the case unless I'm on the phone next to cefcu staff which is so impossibleAll I need is my money back just a little consideration from them because me & my family is on vacation but they're iron- hearted peopleI'm still on vacation now so there's no way I can send them the documentsThey have received the pay off already my acct is closed why they're giving me hard time they took my money why it's hard for them to give back.? I have no choice but to use my credit card plus paying high roaming rates due to calling here & there in an effort to get back my money Please forward my message to GM financialThanks

November 15, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer you the following information Our records indicate at payment in the amount of $was submitted via Western Union SpeedPay online at 10:p.mon April 8, As this time is after both banking and business hours, the payment was processed and posted on April 9, Please be aware the online payment option states any payment made before p.mCT will post to your account on the day you schedule it (excluding weekends and holidays)Any payment made after p.mCT will post to your account the following business day (excluding weekends and holidays) Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions A copy of the Payment History has been mailed to your address of recordIf you have any further questions or require additional assistance, please feel free to contact our GM Financial at [redacted] Sincerely, GM Financial

October 23, 2015Re: Complaint ID: [redacted] [redacted] ***Dear Ms [redacted] Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationThe online method of payment used in these types of transactions is initiated and authorized by the customer onlyGM Financial is unable to initiate or alter payments on your behalf, as we do not keep customers banking account information on file.Any payments submitted after p.mCentral Standard Time will post to your account the following business day, with the exception of weekends and holidaysThe funds will be drafted from your bank account within business days from the posting date.Should you have any further questions or require additional assistance, please contact Customer Service at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:I was informed the the GAP insurance company is actually GM Financial - if that is not the case they provide the name & address of the company Per my phone call with your representative at GM 03/it was implied that GM Financial is also handling the GAP claims process Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***? [redacted] there's number?

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceGM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention Should you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

January 9, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Your GM Financial account matured on July 4, 2016; at which time the balance was due in full for the amount of $2,Our records reflect that the July 4, installment payment was received on August 12, At this time the account was over days past due and was reported to the credit bureau reporting agencies for the July installment due dateA loan extension was offered to you at no interest in efforts to assist you with the remaining balance, the Rescheduling process was completed on August 19, GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies Included for your review is a copy of your Account Payment History and a copy of the Final Installment Payment AgreementIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Regards,My father is diseased & he passed away months after obtaining the month lease,leaving my mother whom does not drive due to being in need of a walker & or wheelchair which is why the vehicle only has miles on it & my mother continued to make all payments on time as well as maintaining full coverage insurance when she could have simply terminated lease in May under provision of a death to leasee,GMAC is attempting to charge my mother $disposition ? fee because she is medically unable to drive,this puts GMAC under violation of elder abuse & medical discrimationIf this unjust & illegal charge is not cleared & [redacted] ***? surviving spouse of [redacted] be made whole,we will be contacting our attorney to pursue our claim of elder abuse & discrimination by GMAC.? [redacted] ***

Complaint: [redacted] I am rejecting this response because: Well, first I would like to know the persons full name who I am talking to in regards to giving my personal information (social security number)Equifax has the date for the inquiry on my credit report as March 26, Given the date of the inquiry, my full name & address & signed application for a loan/credit should suffice in regards to evidence in the companies recordsAs I have stated before I have no recollection of ever filling out nor signing any application nor did I give authorization for GM Financial to check my credit reportI am requesting to have this inquiry removed under federal law or unfortunately I'll have to file a complaint with the State Attorney General, Federal Trade Commission, and the Consumer Financial Protection Bureau Regards, [redacted]

September 6, Re: Complaint ID: [redacted] [redacted] Dear MrEaves, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence We appreciate you bringing this matter to our attention and apologize for any inconvenience this has causedWe have included is a copy of the property tax bill for your account, as per your request If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

This GM Financial Representative out off obvious rucky Employers have not learn yet of the cover up way practice of GM Financial teaches First Obviously theirs some issues in their representative Department coding,encoding,recording knotes on convention with client consumers vs erro in GM Financial erros incompenten by GM Financial Representative due to error can be made by GM Financial, due to the only use of a hand type knotes vs clients consumers of human erro by GM Financial, could be made blamed in fault in making consumer default due to this only use of practice by taking knotes insted both verbal recordings & type mirroring the same conversation in type knotes by GM Financial secondly GM Representative on recording didn't even give a identity number on this convention erro once agin ask GM Financial what are their Representative duties on a beging conversation with a consumer if they say ID number then this (erro) in fact is in their department third ask them if theirs a recorded audio of conversation on 12/9/ifso ask to hear it if not I will have federal court to supena GM Financial phone records & conversation I & payments that proves I have paid double a priyor time before even if I have to pay for records to be search thank you [redacted] my contact is [redacted] ? Regards, [redacted]

February 28, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information A refund has been requested and completedA check in the amount of $was issued to the address of record on February 26, via FedEx overnight, tracking number [redacted] Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at (800) 284- Sincerely, GM Financial

March 26, Re: Complaint ID: [redacted] [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As previously explained, your GM Financial account ending in has been corrected and reflects the next payment due date is April 3, in the amount of $As of the date of this letter there is a credit on the account in the amount of $ Should you have any further questions or require additional assistance with regard to this matter ###-###-#### Sincerely, GM Financial

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Address: P.O. Box 9000, Lutherville, Maryland, United States, 21094

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