GM Financial

Complaint: [redacted] I am rejecting this response because:My account number is [redacted] Regards, [redacted] ***

I recieved my first statement today unfortunately I sent payments to the Arlington address earlier this week due to the fact that it was the only address I had until todayWhat is going to happen to those payments? ? I never received a first statement and looking at feedback from your other customers this is not a new issue? Am worried that your companies inefficiencies will reflect on my credit scoreI made every attempt by calling the dealership and speaking to your rude customer service center to get this resolvedTake a look at comments about Gm financial from January through todayThis seems to be an ongoing issue With a lot of customersI have always bought brand new and thought I would try a leaseBig mistake I will never lease again.?

Complaint: [redacted] I am rejecting this response because: It appears that GMC Financial has not read my complaint that they have illegally obtained the number that they are asking for according to their own contractSo I will be contacting the Texas Attorney Generals office and than my lawyer to help GMC Finical understand that stealing from individuals is illegal especially when you do not follow? your own contractI was very clear how they breached the contract in my last statement which says to me that no one took the time to read what I wrote.? Leaving me with the impression that they feel bullying women is ok Regards, [redacted] ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide the full GM Financial account number in questionUpon receipt of this information I will research this matter Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because:well that's too bad for GMAC financing what a shame to treat your veterans and law-enforcement that way after days and not or ? like any other company before reporting it to a credit report bureau? While GMAC financing does have the ability to remove this from a credit report it is their choice to remain strict on their policy of days delinquent while I veteran is overseas in the military Croatia what a horrible customer service company I will never ever Buy a vehicle through GMAC again and I will be forwarding all the correspondence I had with GMAC and the Revdex.com to all of my local TV stations and social media don't be surprised if you see it in the near future the way GMAC treats a veteran - ? you can say all you want about following policy and strict guidelines but the general population is going to see otherwise on this particular matter - what a shameful company with no heart whatsoever I hope the story goes as big as the Applebee's manager who took away the veterans meal on Veterans Day? Again what a horrible horrible customer service for United States veteran who was overseas to be bullied by GMAC on a credit report for days delinquency shame on you! ? Thank you for being patriotic GMAC I really do hope this goes viral you have been given an option and chose to do the wrong thing thank you!? Regards, [redacted] ***

December 27, RE: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11300660, and have determined that this does not resolve my disputeI wanted it to be on records as you continually harass us with phone calls that you have offered no help and charge us $for a late fee multiple timesThis is not resolved as you have done nothing except send me information that I asked for many times outside of the Revdex.com but they suddenly show up through the Revdex.comSo sad that you offer no help to people

February 13, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

July 6, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.com Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this issue has causedWe will follow up with the department involved in order to prevent similar incidents from happeningShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

? November 3, ? RE:? Complaint ID:? [redacted] ? ? ? ? ? ? ? ? [redacted] ? Dear Ms***: ? Thank you for sending the additional information? Please note that the certified copy of your title was faxed to [redacted] per your requestIf you would like to make payment arrangements, please contact our office at [redacted] ? Sincerely, GM Financial ? Tell us why here

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? GM Financial’s position regarding this matter has not changedPlease understand that how much you will owe over the life of this loan is completely dependent on how you’ve paid the account; and as a result of your account payment history, the actual amount you will pay is more than the amount reflected as the Total Sale Price shown in the Truth-In-Lending DisclosuresFinance Charges have been assessed as per your Contract and are within the maximum amounts permitted for this sale by state or federal lawExplanation of this type of interest accrual has been provided to you on more than one occasion in writing and over the phone throughout the life of your loan.? Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.? Sincerely,GM Financial

My complaint was very straightforward and did not require a canned response from GM FinancialI will not subject my mother to their "request" that she contact them regarding the issue of continuing to send invoices to my dead father after he has been dead for over a yearFor the record, I called and spoke with a GM Financial Representative on more than one occasionSo if their policy is that they can't discuss the issue with anyone other than my mother then they need to let their representatives know thatThe purpose of my complaint was simply to let them know that their actions (actually lack of action) is unkind and inhumaneI require no further contact from them and if we continue to receive mail from them I will simply return it every time unopened, return to senderAny further contact will be ignored

Complaint: [redacted] I am rejecting this response because: Here is the account # Acct# [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: GM financial has only sent April through December As I've illustrated over numerous phone calls which obviously go unheard is I need the tax billing from January 2016-April when I lived in Hampton countyThe amount billed was $when the city said it should've been less by a $What has been attach in their response is what I've agreed was correct over the callPlease get me the correct tax form or explain what the $paid in November was for Regards, [redacted]

August 17, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On January 21, 2012, you signed a Retail Installment Sale Contract for a Dodge Charger in the amount of $17,at an interest rate of 17.50%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 6, On August 1, 2017, the decision was made to place the vehicle out for repossession, as allowed by the contractAt this time the account was days past dueOn August 8, 2017, Mr [redacted] explained that he had not received any email from you on the date of July 22, Please understand that there can be no payment arrangement unless there is an agreement to the arrangement by GM FinancialOur records reflect that prior to the repossession an email was sent to you on July 27, requesting that you contact GM Financial In an effort to assist you, GM Financial allowed you defer the July 6, and August 6, installment due dates as part of your reinstatement of the vehiclePlease also understand that any calls made to you were made as a response to voice messages you left regarding the reinstatement of the vehicleA cease and desist regarding contact via telephone is still in place on your accountOur records reflect that the reinstatement of the vehicle has been completed and that the vehicle was delivered to your address of record on August 15, GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Included for your review are copies of your contract and account payment historyShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted] Sincerely, GM Financial

April 13, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] ? ? ? ? ? GM Financial Account No.: [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that a refund request was submitted on April 4, 2018, for the amount of $5,this request has been approved and the check will be mailed out on Monday, April 16, Please allow time for delivery by regular mail If you have any questions or require additional assistance, please contact GM Financial at ###-###-#### Sincerely, GM Financial

September 6, Re: Complaint ID: [redacted] Mauri [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

July 7, Re: Complaint ID: [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On June 16, 2011, you signed a Retail Installment Sales Contract (“Contract”) for the purchase of the Chevrolet Equinox in the amount of $17,at an interest rate of 13.95%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on July 31, It is important to understand that this contract is a simple interest contract, meaning that interest is accrued daily on the unpaid portion of the Amount FinancedIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due date which resulted in the unpaid principal balance that remains today Please note that throughout the time that the account has been active, six deferments have been processed per your request for the months of August and September of 2012, November and December of 2013, and July and August of Deferments are used to assist customers in bringing their accounts currentPlease understand that deferred and delinquent payments cause additional interest to accrueAfter thoroughly researching your account payment record it has been determined that all payments have been applied accordingly For your review, a detailed payment history, copy of your retail installment contract and the last five billing statements will be sent by mail to your address of recordShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am supplying the requested information below.Social Security #: [redacted] , I do not have the Account Number as I am unaware of this informationAlso, given my identity issue and fraud alert this could have been information associated with that issue Thanks in advance for you assistance in this matter, [redacted]

Tell us February 13, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial why here