GM Financial

Complaint: [redacted] I am rejecting this response because this will never be resolved to my satisfactionI will be call your offices because the ONLY THINGS I want at this point are the documents (evidence) that you (all) obtained to determine that these parking tickets were posted to my account in errorIn the mean time, I will be look at Dodd-Frank and Consumer Protection laws because I do believe that GM Financial crossed the line, of not only not providing good customer service, when my complaints were initially ignoredTo me, this is no different than if I was being hounded by credit collectors that failed to hear me when I stated that these are NOT my parking tickets Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below You are not replying to what I am sayingYou are just wanting me to callI have done that already and all your company does is lieThat is why I went to the Revdex.comI am not calling until you make things rightAll that will happen is that I will get another undertrained underpaid staff member who will lie to me, not follow through and it will just cause me more stressEspecially if I get mocked and mimicked againYou have lost a customerAnd I will make sure that everyone I speak to knows to avoid GM financial, Americredit and GM products.You have stolen money from me through liesAnd I will not be satisfied until you make it rightI am not asking for much, just what your employees lies have cost me and my familyI cannot believe that you are telling me that it is and acceptable for customers to be mocked, lied to, and caused financial harmRegards, [redacted]

May 16, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-#### Sincerely, GM Financial

October 18, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that we have not received the payoff on the accountIn order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the payoff check has been cashed by GM Financial, please have him fax in a front and back copy of the cashed item to ( [redacted] , so that we may begin the research processA copy of the returned item will be sent to you for your records Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted] Sincerely, GM Financial

April 18, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that we received a completed Auto Pay Enrollment form on March 31, 2017, and there are no late charges assessed on the account at the timePlease be advised it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan will be effective May 11, We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Please provide the account # [redacted] to GM financial for further review Regards, [redacted]

June 5, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised, GM Financial’s standard time-frame to process refunds is 30-daysAt that time, a paper check will be mailed to you If you would like to expedite your refund request, please provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below: GM Financial Attn: Compliance Department [redacted] Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: GMAC is requesting account number- here it is for them # [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** Account number is: [redacted]

June 27, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A review of your account indicates GM Financial has made multiple attempts to fax a day payoff letter to your credit unionIn addition to the faxes, we have also emailed a payoff letter to the email address providedOn June 19, 2018, a member of management contacted you to confirm you had received the email sent previously, and if your credit union had advised they received the faxYou were not able to confirm this information during the conversation and another email and fax was sent at that timeA successful fax delivery notification was received on our end Unfortunately, GM Financial is unable to honor your request to provide monetary compensationWe apologize for any inconvenience this has causedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-#### Sincerely, GM Financial

I contacted GM Financial on Thursday, January 28, to follow up after reading the response they provided to the Revdex.comI spoke with supervisor ( [redacted] ), who let me know the check had been mailed to the incorrect address (a previous address in Houston, TX) and that GM financial would overnight the check to me at the correct mailing address in Hawaii, which is my current residence? As of Sunday January 31, 2016, no check has arrived

March 14, 2016Re:? ? ? ? ? ? Complaint ID: [redacted] ***Dear Ms***,Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationWe apologize for the delay in regards to your property taxesThere is a known issue that is affecting all leasing companies, including GM FinancialThe supplemental bills did not get mailed out, and we are currently working with Loudon County regarding this issueGM Financial sent a check to Loudon County on March 7, via overnight mail in the amount of $An invoice in the amount of $for the property tax was sent to your address of record on March 10, We received a payment in the amount of $on March 8, that will be applied towards the property tax.We appreciate you bringing this matter to our attention and apologize for any inconvenience this has causedIncluded for your review is a copy of the account payment historyShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####.Sincerely, GM Financial

February 8, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On March 18, 2014, you signed a Retail Installment Sale Contract (“Contract”) for the Buick Verano in the amount of $19,at an interest rate of 10.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning May 2, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance Please be advised, GM Financial cannot provide you with the vehicle title until the account balance has been satisfied I have included a copy of your contract for your reviewIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at 1- [redacted] Sincerely, GM Financial

August 22, RE: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for forwarding the additional correspondence Please be advised that GM Financial has not changed our position regarding the account A subpoena is required to obtain copies of internal documentation from GM Financial’s system of record Thank you for your time and insight regarding your experience with GM Financial Sincerely, GM Financial

January 31, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On November 29, 2016, you signed a Motor Vehicle Lease Agreement for a Chevrolet CruzeWithin the agreement, you agreed to a month lease term with a monthly base rent payment in the amount of $per month, due on the 1st day of each month A review of your account indicates that you enrolled for the Automatic Payment Plan (“ACH”) on January 3, On this same day, a notice was sent to your address of record which explained in accordance with your recent request, your account had been set up on automatic debit from your checking/savings account (ACH)It also gave notification that this service would be effective with your lease payment due on February 1, Further review of your payment history reflects a payment of $was received by GM Financial on February 1, 2017, and was applied to the January base rent due datePlease note our records show numerous attempts were made in effort to contact you regarding the status of your account Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at [redacted] Sincerely, GM Financial

February 23, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? [redacted] Dear Ms [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our records reflect that on January 30, we mailed the title to the Department of Motor Vehicles of Oregon via [redacted] Tracking # [redacted] Please contact the Department of Motor Vehicles as soon as possible to ensure the vehicle is re-titled and registered accordinglyUnfortunately, GM Financial is unable to honor your request to reimburse the cost of a day trip permit or additional registration fees Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

July 26, Re: Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:? I have spoken to GM Financial on the phone about this matter.? They show no regard for getting this taken care of.? I cannot get a new car loan because they show an outstanding debt for me over $21,which was paid in full.? I have a letter from them dated April 16, indicating that the loan was paid in full on 1/1/under account # [redacted] and VIN # [redacted] .? It has been over months since this account was paid off and it still shows as an open account on both TransUnion and Equifax Regards, [redacted] ***

June 26, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] & [redacted] Dear ***? [redacted] , Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information Please be advised a courtesy refund has been requested and completed A check in the amount of $was sent to the address of record on June 19, Our records indicate check number [redacted] ? has been reconciled We apologize for any inconvenience this has caused and appreciate your patience Should you have any further questions or require additional assistance please contact us at ###-###-#### Sincerely, GM Financial