GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Lorraine [redacted] account # [redacted] ss# [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I accept the reaponseI have spoke with them this morning about this matter Regards, [redacted] ***

? Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information.? Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three majorcredit bureausPlease allow 30-days for this information to update and reflect accordingly.? Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because: If you looked into my file you will notice that myself and [redacted] from PSECU have stated that the notarized letter that was sent to me was not acceptable to the Department of TransportationThey claim that the money was never received and that just providing the tax number is not proof that the money was sentThat is why I am asking you to provide the cheque number or another form of proof that my tax money was paid to the stateIf the money was sent to the state, it should be no problem proving that it was in a different form other than the letter and the numbers you provided.? As for calling your tax department with questions, that is a waste of my timeI have talked to the tax department, escalations department, mangers and others to resolve this issueThe call always ends in "we will phone you back with an answer" and they never doExtremely poor customer service.? At this point I am absolutely disgusted with your companyHow many times do I need to request a different form of proof? Regards, [redacted]

September 27, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information We have submitted a request to the credit reporting agencies to have the GM Financial inquiry removedPlease feel free to contact our Customer Service department at [redacted] with any further questions Sincerely, GM Financial Tell us why here

May 17, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On May 16, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to the address of record on July 10, These notices explained that you would be required to pay the difference between the amount owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to the address of record on August 27, to inform you of the remaining balance owed GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies Please be advised GM Financial is required to send a 1099-C to the Internal Revenue Service when an identifiable event occurs, pursuant to the Internal Revenue Code and the attendant Treasury RegulationGM Financial determined an identifiable event pursuant to the Internal Revenue Service regulation occurred for calendar year and sent a 1099-C to you as required by the Code and RegulationsPlease understand that the debt was not canceled or forgiven rather it was discharged and deemed as a loss to the companyThe 1099-C was sent as required by federal law Included for you review is a copy of your Account Payment HistoryIf you have any questions or require additional assistance please contact GM Financial at [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am willing to give them a chance to look into my issuesThere are many customer service issues related to these phone calls I have made to the companyAnd as a paying customer I have a right to see my payment history from when the account beganBelow is my Account number for GM - [redacted] .? Thank you, [redacted]

December 8, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOn September 26, 2015, you signed a Retail Installment Sales Contract (“Contract”) for the Kia Soul, in the amount of $20,at an interest rate of 15.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning November 10, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance Please note that throughout the time that the account has been active, two deferments have been processed per your request for the months of July and August of Please understand that when a payment is deferred or delinquent, interest still continues to accrueInformation regarding interest accrual was sent out to the address on file on August 2, After thoroughly researching your account payment record it has been determined that all payments have been applied in accordance with the terms and conditions of your contract Unfortunately, we are unable to comply with your request to alter the terms of your ContractPlease understand that GM Financial does not offer refinancing at the time or similar programs; as a result, we are unable to offer you any opportunity to reduce the payment amount or interest rate Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law Included for your review is a copy of the Contract and Account Payment HistoryShould you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted] Sincerely, GM Financial

September 20, Re: Complaint ID: [redacted] Dear Mrs [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountI would like the opportunity to speak to you with regard to your concerns, at your earliest convenience please contact me at the number provided below Sincerely, [redacted] Compliance Management SystemPhone: [redacted] Fax [redacted]

January 23, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? [redacted] ? Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that recurring payments were set up online via MyAccount using Western Union SpeedPay beginning June 26, The payment draft date agreed to was the 26th of each monthThe last payment drafted within this plan was October 26, This type of payment is customer driven, initiated and authorizedPlease note that emails are sent to the email on file with the plan details, and the schedule can be viewed online when it is active Please be advised numerous efforts were made to contact you with regard to the status of the accountUpon review of the account, GM Financial determined there is no credit mark on the account for November of Please be advised a subpoena is required for all GM Financial’s internal records GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account If you have any questions or require additional assistance please contact GM Financial at (800)369- Sincerely, GM Financial

I reject! The contract clearly has my correct address and GM Financial stated McMinnville OR was the only address they had I do not nor have I ever lived there or listed it as my address The contract clearly states McMinnville,TN I do not know if any letters were returned but I DO know they were not received by me I also did not call and get a payoff amount of over seven hundred dollars and then only send a little over one hundred to pay off the debt I also dispute the automated calls which have just been introduced I did not receive any calls regarding a balance due after my last payment was made I have paid the disputed amount because I had to get the title released but as of this date I have not received the title was it sent to McMinnville OR also or will I call six years from now and be told I must pay something else before it can be released? The contract you keep sending me clearly has my correct address, I paid my account online, and I NEVER received notification of any type there was any balance due until I made the second telephone call trying to get my title on a account I was told each time I check with you was Paid In Full?

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please note that after a thorough review of your account, it has been determined that the account was handled appropriately and we found no errors with regard to your allegationsAll calls made on the account were in effort to contact you due to the status of the account and in an attempt to make payment arrangementsNo harassment or inconvenience was intended Please be advised that a cease and desist has been documented to the account to ensure you do not receive further phone callsWhile you may not receive any phone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for forwarding the additional correspondence to the Revdex.comI have reviewed your concerns and would like to offer the following information Please note that GM Financial was able to contact the State of Rhode Island and they agreed to waive $of the $late feeOur system of record indicates that you were notified of this and that GM Financial will reimburse you the $late fee upon payment as we are unable to pay the State of Rhode Island directlyOnce you make this payment, please email your receipt to [redacted] so that we are able to refund you the late fee paid in a timely manner Please feel free to contact me directly should you have further questions or concerns at the number provided below

Complaint: [redacted] I am rejecting this response because: It does not provide resolution nor does the company take responsibility.? All it states is that GM is reviewing the account.? How long will that take?? Will they provide their response through the Revdex.com?? They say they will write me....but, who knows when that will be and the Revdex.com should be able to clearly see the response and the action GM takes.? All communication at this moment should include the Revdex.com until I feel my complaint is resolved Regards, [redacted]

October 18, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOn February 25, 2011, you signed a Retail Installment Sales Contract (“Contract”) for the Toyota Tundra, in the amount of $23,at an interest rate of 19.20%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning April 11, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due dateAll payments have been applied in accordance with the terms and conditions of the contract In review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due datePlease note that throughout the time that the account has been active, eight deferments have been processed per your request for the months of February and March of 2012, October and November of 2012, August and September of 2013, and May and June of Please understand that when a payment is deferred or delinquent, interest still continues to accrueInformation regarding interest accrual was sent out to the address on file on September 17, and June 13, After thoroughly researching your account payment record it has been determined that all payments have been applied in accordance with the terms and conditions of your contract Please be advised that you may contact the Expired Loans Department once the loan has matured on November 11, to set up further arrangements regarding the remaining balance For your review are copies of your Account Payment History and ContractShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ( [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:it’s a complete and utter disgraceThe company is praying on people that they think they can do soI made a payment, it was rejected since the company was closed for “system maintance” in no where is that mentioned that it could have been THERE errorWhat is the point of entering Ashe entering an account if they are going to say it was entered incorrectly?! Also- there was ZERO mention of the fact that the truck was faulty and ended up in the shop not even months later! THIS IS THE WORST COMPANY AND THEY SHOULD NOT HE IN BUSINESSTHE WAY THEY HANDLE CKNSUMERS IS A DISGRACEI WISH I NEVER BOUGHT THIS TRUCKI WILL BEVER ENTER INTO ANY AGREEMENTS WITH THEIR COMPANY EVER AGAIN I WILL MAKE SURE I PASS ON THEIR INCOMPETENCE TO ANYONE I KNOW Regards, [redacted]

December 11, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that you were enrolled automatic monthly ACH payments to draft on your due date of the 21st of every monthPlease note, you were advised on November 18, and November 20, that we require a notice of business days in order to cancel the automatic payments and that the payment scheduled for November 21, would still draft Please be aware, the payoff check received from Burt Watson Freeland Chevrolet contained an incorrect account number and did not contain any information pertaining to you or your accountGM Financial was contacted by the dealership on November 21, and additional information was provided to locate the funds in questionThe payoff was posted to your account on November 30, with an effective date of November 7, The overage refund is scheduled to be sent to you on December 30, per the standard time frameYou may contact our customer service department and provide proof of cleared funds for the November 21, payment in order to request an expedited refund We would like to apologize for any inconvenience you have experienced as a result of this situationShould you have any additional questions regarding this matter, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding the status of your accountIf you would like the refund released prior to the scheduled date of July 29, 2015, GM Financial will require proof of cleared funds for the payment.Should you have further questions or require any additional assistance, please contact GM Financial directly at ###-###-####Sincerely,GM Financial

March 6, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information At your earliest convenience, please provide a copy of the plate cancellation receiptThis can be obtained from the DMV websiteUpon receipt of this information I will research this matter Should you have any further questions or require additional assistance please contact GM Financial at ###-###-#### Sincerely, GM Financial

June 5, Re: Complaint ID: [redacted] ? ? ? ? ? ***? [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required At your earliest convenience, please forward me your social security number and/or your account number Upon receipt of this information we will research this matter Sincerely, GM Financial