GM Financial

June 6, Re: Complaint ID: [redacted] ? ? ? ? ? ? ? [redacted] ? [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information On August 22, you entered into a Closed End Motor Vehicle Lease Agreement for the Chevrolet Cruze As outlined in the lease agreement, you are responsible for excess wear and use, excess mileage charges as described within the Lease Total termination charges are calculated after the Lease Termination Inspection is done to the vehicle The final breakdown included Excess Wear and Use Charge of $after applying the loyalty waiver for $500.00, left a balance of $ Please note after your conversation with the representative on May 31, 2018, a courtesy waiver of $was applied leaving a balance in the amount of $ Our records reflect that you spoke with a representative on May 31, to discuss the final breakdown of the account balance At this time, a payment arrangement was made to make four payments of $beginning July 1, 2018, until the account is paid in full of $ Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-#### Sincerely, GM Financial

By the time you responded, I had already had to pay for another lien letter through [redacted] , because the buyer was getting impatient and I didn't know how long it would take to get a response.I request a refund of at least this second lien letter ($23)I think to truly make right the mistake made when Americredit failed to release the lien when I paid off the car, both fees should be reimbursed.Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It is not a true response in regards to my issue - the personnel at GM Financial are simply replying to let me know they are reviewing my complaint and that an answer will be sent as soon as the review is completed This is the same tactic they used when they did not respond to the insurance claim - they gave me the run around until the car was sold I wish to keep this complaint with the Revdex.com active/open until a true response is received that reflects a sincere, honest, fair review Regards, [redacted]

September 12, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence A refund has been requested and completed Check number [redacted] , in the amount of $was sent to the address on file on September 6, via regular mailThis is a refund from the overage on the insurance payoffPlease allow to business days from the time the check is issued for it to be received Our records do not reflect that any payments over and above your scheduled monthly base rent payment amount has been receivedIf you would like GM Financial to research the $payment you have referenced within your complaint, please fax in proof of cleared funds to ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:Mr [redacted] not Ms, the complaint shows there math has changedAnd now the lowered my credit rating by reporting my last payment as being over thirty days oldHowever, they fail to address the complaint entirelyThey didn’t explain the $1,balance and how three payments of = 1,It isn’t my job to do there math or to make the monthly reports to the credit bureausFor the last months I have paid, $a month, while the payment was • = $This is more than the late payment of that they are asking, they owe me dollars by my less than perfect math! Regards, [redacted]

January 8, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mrs***, Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

July 7, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear [redacted] ***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reportingPlease be advised in order to obtain a copy of your credit bureau reporting you will need to contact the credit bureau reporting agencies directly If you have any questions or require additional assistance with regard to your existing lease, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that GM Financial as removed your phone number ###-###-#### from our records as you requested and you will no longer receive phone calls We would like to apologize for any convenience this has caused and please feel free to contact our office at ###-###-#### should you have further questions regarding this matter Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will not submit any dispute or change request to any of the bureau while GM Financial update their data.? Also while updating PLEASE (Let all three bureau reflect the same information regarding my account, including payment history)? ? Thank you and,? I appreciate GM responding as well as Revdex.com helping me through this process Regards, [redacted]

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and date of inquiryUpon receipt of this information I will research this matter Sincerely, GM Financial

October 20, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

May 25, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear [redacted] , Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information Our records indicate that on April 19, 2018, the paid in full letter, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional release of lien and paid in full letter was sent via regular mail to your address on May 21, Unfortunately, GM Financial is unable to provide an additional title as the original title was mailed to you on April 19, Please contact the Kentucky Department of Motor vehicles and provide the required documentation in order to request a duplicate title On May 16, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account to reflect paid in full We have mailed a copy of a credit rating letter for your review If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

February 20, Re: Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A review of your account reflects it is currently eligible for online servicesIf you are still having trouble accessing your MyAccount profile, it will be necessary to speak with you directly in order to further troubleshoot and rectify this matterAt your earliest convenience, please contact GM Financials corporate office at ***-***-***so that we may further assist you with logging in Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11462489, and find that this resolution is satisfactory to mePlease credit the late fees as promised

February 8, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

February 5, ? RE:? Complaint ID:? [redacted] ? ? ? ? ? ? ? [redacted] ? ? Dear Ms***: Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information? Please note that our system of record indicates that your account did not report delinquent to the credit agencies for the January payment dueThis payment was due on January 1, and was posted to your account on January 8, 2018, therefore your credit report was not impacted ? GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceWe sincerely apologize for any inconvenience you have experienced regarding this matter? Please contact our office at 1-***-***- [redacted] should you have further questions or concerns? Sincerely, GM Financial

August 3, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A refund has been requested and completedA check in the amount of $1,was sent on August 3, via FedEx overnight, tracking [redacted] We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted] Sincerely, GM Financial

April 17, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information On October 23, you entered into a Closed End Motor Vehicle Lease Agreement for the Cadillac ATS As outlined in the lease agreement, you are responsible for excess wear and use, excess mileage charges as described within the Lease Total termination charges are calculated after the Lease Termination Inspection is done to the vehicle The inspection reports the following: Wear & Tear of $and Excess Wear & Tear of $1, An itemized list of the excess wear and tear charges and pictures can be viewed at https://autovinlive.com/Login by entering the vehicle identification number and account numberWear & Tear Details Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at ###-###-#### Sincerely, GM Financial

October 10, RE: Complaint ID: [redacted] [redacted] Dear Ms***: Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

The response only addresses one part of my complaint and ignores the restWhen the vehicle was sold at auction, there was a surplus due the estateThat was days ago, as of today This whole time I received no refund of any kindMy remaining issues involve the following: at time of my father’s death, his account was currentI quickly reported the death and worked with GM Financial to return the carWhile GM Financial arranged to sell the car at auction, they assessed a late fee to the accountThere was nothing I could do while they prepared to sell the carSo I don’t think it’s right to add this feeThey added one month rent to the account, but paperwork I received from the auction shows the adjusted lease balance on the day the vehicle was soldNo one will explain to me why this is not double countingAnd finally the original tax receipt obtained from Fairfax County is $less than the amount on the account statementI sent a letter March (days ago) asking about all of this and no one repliedWhen I talked to the agent in lease recovery to follow up, she was unable to give me any answersAnd finally, I had to initiate the process myself of getting the property tax refund (which gets sent directly to GM Financial), six months into this whole processThe fact that they have the refund now is all good; my contact at Fairfax County said the refund was sent (as of March 29, days ago)And finally- the complaint reply gives me a number to call- that is the main customer service number for leases; I’ve tried that number many times over the last year and they cannot help me- they say I can only deal with lease recoveryThe agent I spoke with in lease recovery said she has done everything she can do, which is basically listen to me and make a note of my issuesShe does not have the power to answer my issues, have someone who can answer them call me, or actually get the refund outI’m still waiting