GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns.At this time, GoDaddy is waiting for the block on the funds (due to the customer’s chargeback) to be lifted so that we can issue a full refund as a courtesy.  Once the block has been removed by our payment processor, the customer will receive the refund and a receipt will be sent to the email address on file.  As a reminder, GoDaddy has acted in good faith and upheld our terms of service and user agreements with the customer and is making an exception to these agreements in providing the customer with the refund.  We appreciate our customer’s patience while this matter is resolved.  If our customer has any questions related to this matter, they may contact our office directly.Thank you again for the opportunity to bring further clarity to the concerns presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 14, 2015 the complainant purchased a Deluxe cPanel Hosting plan with a Dedicated Hosting IP for a one month term during an online transaction. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. On March 17, 2015 the complainant cancelled their Deluxe cPanel Hosting plan with a Dedicated Hosting IP.Without first requesting a refund from GoDaddy the complainant has requested their refund through the Revdex.com complaint process.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per our Refund Policy GoDaddy has provided the complainant with their requested refund. Please allow 5 to 7 days for this to reflect with their financial institution.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Canceling Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On December 5, 2014 the complainant purchased a Dedicated Linux Server for a one month term during a call to GoDaddy’s Customer Care Center. They subsequently renewed the server on a monthly basis on:  • January 4, 2015• January 28, 2015• March 9, 2015On March 9, 2015 the complainant contacted GoDaddy’s Customer Care Center and requested assistance to enable the backup function on their Dedicated Linux Server.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  At this time the complainant’s Dedicated Server has been rebooted and the complainant can again reinitiate a backup request. Prior to rebooting the complaint’s Dedicated Server the associated websites remained active and did not impact GoDaddy’s 99.9% Service Uptime Guarantee.As a onetime exception in appreciation for the complainant selecting GoDaddy as their hosting provider we have added two additional months to the term of their Dedicated Linux Server.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.GoDaddy representative falsely represented there product Getfound at the point of sale stating it would be in full function within 7-10 days. Two other Godaddy representatives representative similarly did same shortly thereafter.There are several other misrepresentations regarding this product and lack of information needed to set up the get found product, causing several hours on the phone with Godady representatives.To Revdex.com:  The only way for either party to prove Godaddy misrepresented their product would be to listen to the audio recordings, if there are any. Otherwise is would be a guess.In March of 2015, I was speaking to Godaddy representative [redacted]. I was transferred to a supervisor named [redacted] who agreed to refund me the whole amount if paid, or a credit of one month. He convince me to wait. I did.Recently I asked for a month credit due to it taking longer than represented from start. The product is still not functioning as promised, so I am requiring two things:1)  A full refund;    2)   Speak to [redacted] about the way it was sold to me.Godaddy, you have nothing to support to Revdex.com you misrepresented your product! So don't try unless you provide a recording to both Revdex.com and me. If you provide me with a written statement from the person who initially sold me the Getfound product, he will likely lie, if there is no such recording.Godaddy prevents costomers from complaining to management. They don't care if their product is misrepresented. If they cared, they would have a customer service department to help smooth out issues of misrepresentation, etc.[redacted]

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  First and most obvious was their failure to respond to the fact that our online store was inaccessible to anyone on two different occasions for multiple days.  As was presented in the original complaint, this included not only the Memorial Day weekend but also for six days just prior to the 4th of July holidayweekend.  We were unable to promote the site for the 4th of July not knowing if it would be online during that time.  In addition, we had distributed approximately 10,000 flyers with a discount code that expired June 30 and the site was not even available during those last crucial days since it was not online from June 26 until the evening of July 1.  During most of these days the new store front which was built by GoDaddy could be viewed, however, when you clicked to “shop”, you were directed to a page which said simply “File not found.”  I have screen shots of this with various date and time stamps if evidence is required.  Additionally, I was told originally by [redacted] that it would only take approximately one hour to get the site back up, then received an email stating that it maytake as much as 48 hours, but ultimately, I had to speak with [redacted] personally on July 1 to have it restored within fifteen minutes of our conversation.   He tried unsuccessfully to argue that they did not know which site that we wanted up.  He ultimately relented and confessed that they did indeed know whichsite to restore but they had simply not done so!  This was also after my grievance filed with their customer service department after which both [redacted] and [redacted] assured me that the site would NEVER go down again and the new store design would only go live after approval from us.  During this conversation with [redacted] on June 17, 2015, [redacted] admitted that the site should not have gone live, that the original store should not have gone down, that the site built was not what we desired nor was it truly functional, and that GoDaddy had not performed as they should have.  After the second time that our store had been offline for just shy of a week, [redacted] stated that he had used a different URL for the new store so that if it went live again, the current store would not go offline.  I asked if perhaps that should have been done initially to which he concurred. As far as their assertion that we caused “confusions and discrepancies” in the project, this cannot possibly be true.  If it is, then they are in much greater distress than I even imagined.  Since my initial contact with them on April 22, 2015, I am the only one that has contacted them.  They knew that I was the person to contact and did so without reserve.  The information requested was sent to them within the time requested and yet they did not honor their own guidelines.  As I explained in the original complaint, they were to begin work on April 30, 2015 and were to have a preview ready by no later than 10 business days thereafter.  This would have been May 6, 2015.  I have the email stating these dates for verification if required.  Their assertion that they “upheld its agreements in good faith and honored its terms of service” is not only inaccurate but also deceptive since they conveniently revised their “Universal Terms of Service Agreement” and their “Website Builder Agreement” after entering into the contract with [redacted].   It was not until after they failed to have a design ready in the time promised that** [redacted] (the “customer” and owner of the business) contacted them again on May 22, 2015 questioning not the design but when it might be available for preview.  This is when they put a half designed page online that was not functional and since this was late on Friday afternoon of Memorial Day weekend, it could not be corrected until June 2, 2015.  If this is “good faith” and per their “termsof service” the buyer should definitely beware! Allow me to reiterate that it is our contention, and I believe the evidence proves, that Godaddy’s Dream Design team has done irreparable damage to the brand of [redacted] by its inept design and by continually causing the functional store to go offline especially just prior and during 2 major shopping holiday weekends.  It has repeated missed every deadline given.  Its unprofessionalism is unparalleled in my 30+ years’ experience in the business world.   We would request once again, a full refund of all monies paid to Godaddy.  Once we have a functional site built by someone more capable than Godaddy has shown itself, we further request that the domain name of [redacted] be released to whomever we contract to provide us with hosting services without any further complications or compensation.  Additionally, all hosting of the current functional store should continue until the newprofessional store has been established.   I sincerely believe that this is the least of what is owed to [redacted] and should be complied with posthaste in order to prevent legal intervention.  

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer or party authorized to act on their behalf acknowledged and...

agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 29 2015, our customer or the authorized party created a new GoDaddy account and subsequently purchased a domain name registration for a two-year term via an online transaction.GoDaddy takes customer security and our commitment to preventing fraud very seriously.  The transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question has been administratively locked on October 8, 2015.  Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed.  To unlock the account in question, we encourage our customer to work with our Verification Office.  Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns.  GoDaddy’s Universal...

Terms of Service Agreement does require a valid payment method be kept on file within accounts with active services.  The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Should the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at ###-###-####.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy

This just made matters worse.  GoDaddy debited my account (of which I was not advised) and overdrew the account and I will now have an overdraft fee!  Then I see an email about a credit for almost the same amount, THAT I get notified about and the refund was a complete surprise.  If I was made aware of a deduction either by the phone rep or via email I would have made arrangements to get money in there sooner.  This is getting worse and NOTHING is resolved due to a strong lack of communication from GoDaddy.  In other words you can communicate a credit but when it is a debit you choose to let it just go through without notice, that is not right.
Resolve:  Just put the site back up until the three years is up.  This is just getting nuts.

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On January 14, 2015, our customer purchased a 2 GB Managed Virtual Private Server (VPS) with assistance from GoDaddy’s customer care center.  From February 2015 to June 2016, this VPS has been renewed on a monthly basis.On June 30, 2016, our customer upgraded their VPS via an online transaction, adding 1 GB of additional disk space.  The charge for this upgrade was for the portion of the current month still active on our customer’s VPS.  This, however, does not change the renewal term, and our customer can review the upgraded term (.467 months) on their receipt and in their Order History in their customer account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We understand our customer's confusion, however their purchase was a VPS upgrade for the remainder of the current monthly billing cycle, and was not a monthly renewal.  As such, our customer would need to renew the VPS in a timely manner to ensure no interruptions in service occur.Our customer can review their order history using the steps at the following URL:https://www.godaddy.com/help/find-your-godaddy-receipts-4885We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On...

August 31, 2006 our customer purchased a domain name with private registration for a 10 year term. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.  The domain was renewed on September 1, 2016. On September 2, 2016 our customer cancelled the domain name. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We reviewed the issue and our customer contacted us during refund eligibility per our Refund Policy. We have provided a full refund for the domain renewal as the domain name has been cancelled. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant Thank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following. Prior to the purchase of products and services...

our customer acknowledged the following agreements:·         Universal Terms of Service Agreement·         Hosting Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] On March 21 2012, it was recommended to our customer that they move to GoDaddy 4GH hosting in response to their concern regarding their website’s performance. Content management systems, such as the one used by our customer, typically rely on databases, and therefore utilize more resources. This was the basis for our recommendation.  Additionally, the legacy hosting our customer had been using will eventually be phased out. Platform retirements are rarely easy and it is never our intention to create inconvenience for anyone. As with any company, we have to continue to grow based on customer needs and new technology available to us.  On January 19 2014, our customer contacted GoDaddy regarding errors they were seeing when trying to pull up some of their websites. The errors were determined to be caused by too many connections to the server. To be clear, concurrent server connections are limited on a per user basis within a shared hosting environment. In an effort to provide our customer a solution, it was recommended that they migrate to our latest shared hosting platform, cPanel hosting, which processes such connections more efficiently. While GoDaddy understands our customer’s frustration, content migrations are not a service GoDaddy provides for shared hosting. This is a customer responsibility.  Resolution: GoDaddy values our customer’s business and acted in good faith in upholding the agreements with them. As a gesture of goodwill, GoDaddy will provide our customer 3 months of cPanel hosting. Should our customer wish to accept this offer, they may indicate this in reply.  Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest Regards [redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.

On November 16, 2012 our customer purchased...

their Quick Shopping Cart by contacting our 24 hour Customer Care Center. At the time they agreed to the following agreements.

• Universal Terms of Service Agreement

• Go Daddy Quick Shopping Cart Agreement

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx

Our customer has contacted our 24 hour Customer Support teams multiple times since January 26, 2014. These calls were related to the appearance of their Quick Shopping Cart changing and their belief GoDaddy had modified the template of their website.

RESOLUTION:

We attempted to contact our customer to discuss their concerns leaving a voice message.  

We have not made any changes to the template for our customer’s website. After reviewing their website, we believe that the custom scripting they have inserted into their site is cause of the change in appearance.

We very much appreciate our customer’s business and apologize for any inconvenience they may have experienced. But we do not provide support for custom scripting. If they wish to discuss this matter further they can contact this office directly.

Thank you for the opportunity to address the concerns presented by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

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Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase and setup of...

products and services our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Workspace Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

Our customer has been contacting GoDaddy support for assistance regarding an undelivered email sent to them from another party. In order to properly understand and diagnose the root problem, our support teams have been requesting a copy of the original email message and bounce back message which was generated.  However, our customer has been unable to provide all of the necessary information to us.  The bounce back message contains valuable technical data that can help service providers such as GoDaddy understand the core issue with these types of technical problems.

Resolution:

GoDaddy values our customer’s business. We will gladly investigate any instance of rejected email, however, obtaining a copy of the original message and bounce back is critical in determining root cause.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not trust this company.  I reiterate my original request for a full refund.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is such a classic Go Daddy response. I never said I needed 5 years per domain with you or the 5 years protection. I have explained this many, many times, for hours. After all that explaining and fighting, they have still refused to acknowledge my original complaint. How much clearer can I possibly be? I DO NOT WISH TO HAVE 5 YEARS PER DOMAIN WITH YOU. I WOULD PREFER TO GO YEAR TO YEAR. THAT WAY, I CAN LEAVE WHENEVER SINCE WORKING WITH YOU IS SOOOOO DIFFICULT! YOU HAD NO RIGHT TO SIGN ME UP FOR THE FIVE YEARS PLUS THE 5 YEARS OF PRIVACY IN THE VERY BEGINNING. THE ONLY REASON I CALLED ON THE DAY THESE CHARGES INCURRED WAS BECAUSE [redacted] WAS CLAIMING I HAD MY DOMAINS TRANSFERED TO THEM, AND I WANTED TO SEE IF THAT WAS CORRECT. WHEN I CALLED TO FIX THAT THE FIRST TIME, THEY REFUSED TO ACKNOWLEDGE A MISTAKE AND REFUSED TO REFUND MY CARD, OFFERING ONLY A REFUND ON THE 5 YEARS OF PRIVATE REGISTRATION. I AM AWARE OF THE TERMS AND CONDITIONS. I AM EDUCATED. I AM NOT FIGHTING ABOUT THE PRIVATE REGISTRATION. I AM FIGHTING WITH YOU BECAUSE YOU PUSH PRODUCTS INSTEAD OF KEEPING THINGS SIMPLE, AND REFUSE TO REFUND WHEN YOU MAKE A MISTAKE. PLEASE LET ME KNOW IF YOU DO NOT UNDERSTAND WHAT MY COMPLAINT HERE IS (ALTHOUGH I AM BESIDE MYSELF THAT AFTER HOURS OF TALKING YOU STILL DO NOT SEEM TO UNDERSTAND). I OWN 3 COMPANIES. IF BEING TRUE TO THE ACCUSATIONS YOUR COMPANY IS LIVING UP TO IN FORBES AND MANY, MANY OTHER MAGAZINES AND BLOGS, THEN YOU WILL NOT HAVE ANY OF MY FUTURE BUSINESS. PLEASE DO THE RIGHT THING. THIS IS EXHAUSTING.Regards,

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services...

our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

The latest version of this agreement and other legal agreements may be found at:

GoDaddy appreciates our customer's candid feedback and will ensure that any training opportunities that may exist with our staff are addressed with our customer care managers.

When making a purchase from GoDaddy, customers may be presented with various promotional offers. These offers, as stated in our disclaimers, may not be used in conjunction with any other offer, sale, discount or promotion. In cases where multiple discounts are available during a single transaction, the discount which provides the most savings will take precedent. Our customer received the proper discount of $31.50, which was the greater of the two offers.

Resolution:

GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them.

As a onetime exception GoDaddy will provide a $10 Instore Credit to their account. This credit may be used towards any future purchase.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted] 

[redacted] Phone

[redacted] Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

the refund was not in full. and doesn't compensate my lost wages for having to spend HOURS with their incompetent staff to resolve a billing error they caused. The auto RENEW was DEACTIVATED by me 3 weeks prior to the renew date. As proof, I deactivate OTHER domains AT THE SAME TIME... and those were deactivated properly and did not cause this billing issue. Yet some how not only were these domains REACTIVATED BY GODADDY, but also their other expensive services were also renewed, when that was NEVER EVEN disclosed as an expected renewal item in my user panel for administrating these activities prior to the renewal date. In addition, GODADDY spent 3 months of email harassment by hiding behind their contract with a third party company which handles private domain registrations. Yet when working with the customer service, the representative at GODADDY admitted he could instant message the employees at this separate company to resolve issues. This is malicious billing behavior and is against the consumer.

Regards,

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.

 

On February 13, 2014 our customer purchased their Quick...

Shopping Cart through the GoDaddy website. At the time they agreed to the following agreements.

 

• Universal Terms of Service Agreement

• Go Daddy Quick Shopping Cart Agreement

 

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx

 

GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.

 

RESOLUTION:

 

 Go Daddy has upheld its agreements in good faith with the complainant and honored its terms of service.

 

On March 21, 2014 our customer contacted out Customer Care Center and cancelled their Quick Shopping Cart. At that time they were refunded the full cost of the product.

 

Thank you for the opportunity to address the concerns presented by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

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Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

The customer acknowledged and agreed to the following agreements upon conducting business...

with GoDaddy:

* Universal Terms of Service Agreement

* Domain Registration Agreement

The latest version of these agreements may be viewed at https://[redacted].

Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. GoDaddy also sent the customer

multiple email notices indicating the domain was scheduled to automatically renew prior to the date of transaction.

Account management including making sure a current phone number and email address are on the account is a customer responsibility.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We have connected with our customer and offered a refund of the domain renewal as a goodwill gesture. However, as the customer has a pending chargeback we are unable to process this refund. Once our customer has reversed the chargeback with their payment provider, we can process the refund.

Thank you one again, for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

Office of the CEO - GoDaddy

[redacted] AZ [redacted]

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