GoDaddy.com

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully...

understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customers’ accounts but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which all customers agree) it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thanks for your response. Below is my cr and email. What other details do you need to pull up my account? My user id for my godaddy account is indusadmin
 
[redacted] is my primary domain.
 
cr: [redacted]
Email[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy: •                     Universal Terms of Service Agreement •                     Marketing Applications Agreement •                     Get Found Service Agreement The latest version of these agreements can be found at[redacted]://[redacted]. On February 3, 2014, the complainant purchased GoDaddy's Get Found product for a 3 month term and on March 3, 2014 the complainant purchased  Search Engine Visibility.  These products allow our customers to optimize their websites and submit them to various search engines and websites.   The site in question has been indexed by search engines, using [redacted] as an example below. [redacted] > https://[redacted]/#*=[redacted] GoDaddy's products have functioned as intended. GoDaddy has no influence over the ranking our customer's site ultimately achieves. This link may also prove helpful to the complainant in understanding search engine ranking: SEO ranking factors for 2014 [redacted]://[redacted]/RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have refunded the complainant's most recent 3 month renewal of Get Found, and extended the complainant's hosting services an additional month as a goodwill gesture.   Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,

[redacted] Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On February 11, 2010 during an online transaction the complainant purchased the Domain Name in question for a five year term.On February 23, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a five year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 13, 2014• December 13, 2014• January 12, 2015• January 27, 2015• February 6, 2015These notices indicated the Domain Name would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On March 18, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund for the most recent renewal of the Domain Name in question. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the domain n name in questionEDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

This company provides limited detailed information necessary to make an informed decision when purchasing their products and services. They provide information pertinent to the functionality once you call customer service with an issue and will basically tell you, you have to spend more money in order to continue utilizing the product you've purchased or you have to pay additional money to upgrade to another featured product they offer. Either way they will do everything they can to coerce you into spending more money due to the lack of information made available at the time of purchase.

Absoluetly horrible experiences! They sell me a name from the backoder market and take 5+ days to transfer in, then refuse a refund because it's more than 5 days. They, they freeze it so I cannot transfer it out, violating the global ICANN agreements (they have a complaint filed), and will not give me the property I paid for, and will not refund my money. I'm not alone, there are many people on the net facing this exact same issue, and Godaddy is not playing fair or by the rules. They took my money, did not provide me the product they were selling, and refuse to offer a refund or make an attempt at straightening this out. Ive spent hours on the phone with them, emailed muletiple support departments including a 'review60' address, phone, chat etc but they keep citing that when you buy a domain from them you are automatically 'opt-in' to a freeze. I did not opt in to this, they cannot show me where it states this before the purchase is made, and in the end they have my $ and I dont have what I paid for and have no resource.

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]Between August 18, 2015 and December 9, 2015, our customer purchased...

several services, including GoDaddy's Website Builder and Online Store services, each for a 2-year term.On June 9, 2016 our customer contacted our customer care team to discuss options if they canceled their services. Our customer chose to keep their services active.Our customer contacted our support team on October 19, 2016 and was properly informed their Website Builder and Online Store services were ineligible for refund per our refund policy, publicly available at [redacted]RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a goodwill gesture, GoDaddy will provide our customer In-Store Credit for any unused months remaining on the Website Builder and Online Store services once they have cancelled the services. The credit will be available for future purchases with GoDaddy. To receive the credit, our customer may contact us at [redacted] once they have cancelled their services.For information on how to cancel products, our customer may find the following article helpful: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Heather M[redacted]Office of the CEO - GoDaddy

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Per their terms and conditions, I have 5 days to dispute the charge.  I did that.  They told me on the phone that they could not look up the charge and that I needed to dispute with my credit card company...which I did.  They did that knowing that this would push the dispute past the 5 days.  I never received any notification from Godaddy.  My email address is [redacted]...not the one they are using. 
This is a company that practices deception by hiding renewals in fine print.  
I called immediately when I saw the charge, they said they had no record of it on the phone and that I needed to dispute the charge.
I want my money refunded.  It was an unauthorized charge...plain and simple.
 
This company clearly doesn't want to do the right thing.  They need to take a customer service advice from others.  As far as I'm concerned, they are the most dishonest company that I have ever dealt with.  I'm assuming this happens frequently with them.

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

The customer acknowledged and agreed to the following agreements upon conducting business...

with GoDaddy:

* Universal Terms of Service Agreement

* Domain Registration Agreement

The latest version of these agreements may be viewed at https://[redacted].

Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. GoDaddy also sent the customer

multiple email notices indicating the domain was scheduled to automatically renew prior to the date of transaction.

Account management including making sure a current phone number and email address are on the account is a customer responsibility.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We have connected with our customer and offered a refund of the domain renewal as a goodwill gesture. However, as the customer has a pending chargeback we are unable to process this refund. Once our customer has reversed the chargeback with their payment provider, we can process the refund.

Thank you one again, for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

Office of the CEO - GoDaddy

[redacted] AZ [redacted]

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Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.

 

On February 13, 2014 our customer purchased their Quick...

Shopping Cart through the GoDaddy website. At the time they agreed to the following agreements.

 

• Universal Terms of Service Agreement

• Go Daddy Quick Shopping Cart Agreement

 

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx

 

GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.

 

RESOLUTION:

 

 Go Daddy has upheld its agreements in good faith with the complainant and honored its terms of service.

 

On March 21, 2014 our customer contacted out Customer Care Center and cancelled their Quick Shopping Cart. At that time they were refunded the full cost of the product.

 

Thank you for the opportunity to address the concerns presented by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

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Go Daddy did not have the authorization to use the Citibank  card they charged. It was Citibank that notified me of the attempted charge and Citibank which did not release the funds. If Go Daddy had the authority the charge would have been paid by Citibank. Also, for some reason I was not alerted by Citibank of their concern for over a month as they were looking into the issue themselves. Therefore I was unable to follow up on this until I received the notification of the attempt by Go Daddy to make the unauthorized transaction until that time. I would have contacted Go Daddy myself if I had been properly notified in advance. My business email was being sent a large volume of spam at that time which I had to filter and curb. If I had received proper notification by mail as I had been send previously I would have dealt with this earlier. I am sending the prior notices. Without proper notice Go Daddy did not stand by the terms of the original agreement.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response.  As with all service providers, GoDaddy had unexpected technical issues regarding our communication with the registrar in question we worked quickly and vigorously to resolve this and minimize any impact to the complainant.From our review of public WHOIS data, the domain [redacted] has been registered since 2010 and complainant is not the registrant of the domain [redacted] as they have stated. We include this data for informational purposes so the complainant may resolve any outstanding concerns with the current registrar and registrant. Domain Name: [redacted]Domain Registration Date: Fri Apr 23 08:11:39 GMT 2010Domain ID: [redacted]Sponsoring Registrar: [redacted]Sponsoring Registra[redacted]Registrar URL (registration services): [redacted]Domain Status: serverTransferProhibitedDomain Status: inactiveVariant: [redacted]Registrant ID: [redacted]Registrant Name[redacted]Registrant Organization: .[redacted]Registrant Address1: [redacted]Registrant City: [redacted]Registrant Postal Code: [redacted]Registrant Country: [redacted]Registrant Country Code: **Registrant Phone Number: +[redacted]Registrant Email: [redacted]Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements prior to...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Website Builder Service Agreement•    GoDaddy Domain Name Registration AgreementThe latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspxPer the complainant's account preferences, GoDaddy was instructed to automatically renew their Domain Name and Website Builder accounts and did so in a good-faith effort to honor its agreements with them.  GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. They may also, at any time, log into their account and modify these preferences for each of their products and services.   Account management is a customer responsibility.  On March 18, 2014 the complainant contacted our Billing Department and canceled their Domain Name and Website Builder. A refund was processed for the most recent renewal.We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We rely on our customers to update their account settings per their intentions.  While we cannot provide compensation for their overdraft fees, we will reach out to their financial institution to request leniency regarding their overdraft fee.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260[redacted]

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Several factors made it virtually impossible to respond during the 7 day time frame Revdex.com imposed:
1. The GoDaddy response was sent to me on 9/13/2016. Because I am dyslexic, I did not come across it until a few days later. Also I am dependent on someone else's availability in order to respond; 
2. The complexity of this case took time to state clearly and pinpoint the GoDaddy actions from 2013 to May 2016 NOT RESPONDED TO by GoDaddy, and
3.  Doing all this within the word/character limitations Revdex.com imposed on my response was time-consuming and, as I came to find out, I could not do.
 
As an element of fairness, my complaint was filed on 8/22/2016 and the GoDaddy RESPONSE was received three weeks later while I was only allowed one week
 
I, therefore, request that I receive fair treatment and that my full response be allowed now with sufficient words to clearly contest the GoDaddy response and to suggest a resolution.  My response, worded as tersely as I can, is as follows:
The facts presented by GoDaddy are incomplete because they do not speak to the problem that originated in 2013..  
1.  In 2013, GoDaddy informed us that we lost [redacted].  That was our error. 
2.  In consultation with GoDaddy personnel, we created a separate, brand new domain, [redacted].com (Note the addition of the word ‘the’. 
3.  Over the next 2 ½ years we received few if any calls from our new domain name website hosted by GoDaddy..
4.  In 2016, we received invoices from GoDaddy even though, when we called GoDaddy on 3/1416, 4/11/16, 5/2/16 and three times on 6/7/16 GoDaddy verified that[redacted].com was paid in full.  We continued to inquire and finally learned that the invoices we had been receiving were for[redacted], the domain we lost in 2013.  Naturally, we chose not to pay for this domain.
5.  From April to June 2016 we were assured that [redacted].com was protected.  But later we learned that in June, 2016 the[redacted].com site was taken down by GoDaddy.  It wasn’t protected at all.  It must be noted that in 2013, with the assistance of GoDaddy personnel, when we created our new website by adding the word ‘the,’ GoDaddy erred by making the new domain, [redacted].com a subsidiary of[redacted].  It was supposed to have been a separate, independent website.  When we did not pay to host [redacted], GoDaddy took down our website, [redacted].com.  GoDaddy personnel never informed us that that would happen.  By the time we learned about the subsidiary problem, which was GoDaddy’s mistake, GoDaddy no longer parked our site and its contents, but completely deleted it and was totally unable to retrieve it.
6.  From 2013 to 2016 we lost all lost all the communications, inquiries and potential business we would have received during those 2 ½ years and COMPLETELY LOST THE WEBSITE when it was taken down by GoDaddy.  
7.  We wish to acknowledge the goodwill gesture made by GoDaddy to refund two years of hosting as an In-store credit and a free year of Get Found product.  The problem is we can’t be found; GoDaddy deleted our website that we took many months to build.   
To resolve the problem we ask that GoDaddy assist us in building a new website on a user-friendly format  and to host that site free for two years and to enhance it being found with GetFound, also for two years.   In spite of our having lost business for 2 ½ years, we believe that these steps would completely satisfy our complaint.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 20, 2015 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customer’s business accounts together and generates income and expense reports.  On January 20, 2016, per their account preferences, GoDaddy was instructed to automatically renew the service for another one-year term and did so in good faith and effort to honor its agreements. GoDaddy sent a notice prior to the expiration on January 10, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  On March 21, 2016 the renewal preference associated with the product was disabled, instructing GoDaddy not to renew the service upon expiration.  The service remains active within our customer's account.  A refund for the product renewal transaction is not applicable.  Our customer may find the following articles informative:  Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO – GoDaddy

GoDaddy is running a very bad ce. First, I have to wait for 2 hours to chat to one executive then he told me that this is wrong place and they do not support dedicated servers. Then when I contacted the right place as guided by that executive I have to wait for another 1 hour and result is nothing and their window is hang. I cannot write anything the executive disconnected. I WOULD SAY NEVER TAKE ANY SERVICE FROM A COMPANY WHERE YOUR SERVER FAILS BECAUSE OF GADADDY, THERE IS NO RESPONSE, YOU SPENT 3 HOURS TRYING TO CONTACT THEM WITH NO RESPONSE. WORST WORST COMPANY IN TERMS OF SERVICE AND CUSTOMER CARE.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is such a classic Go Daddy response. I never said I needed 5 years per domain with you or the 5 years protection. I have explained this many, many times, for hours. After all that explaining and fighting, they have still refused to acknowledge my original complaint. How much clearer can I possibly be? I DO NOT WISH TO HAVE 5 YEARS PER DOMAIN WITH YOU. I WOULD PREFER TO GO YEAR TO YEAR. THAT WAY, I CAN LEAVE WHENEVER SINCE WORKING WITH YOU IS SOOOOO DIFFICULT! YOU HAD NO RIGHT TO SIGN ME UP FOR THE FIVE YEARS PLUS THE 5 YEARS OF PRIVACY IN THE VERY BEGINNING. THE ONLY REASON I CALLED ON THE DAY THESE CHARGES INCURRED WAS BECAUSE [redacted] WAS CLAIMING I HAD MY DOMAINS TRANSFERED TO THEM, AND I WANTED TO SEE IF THAT WAS CORRECT. WHEN I CALLED TO FIX THAT THE FIRST TIME, THEY REFUSED TO ACKNOWLEDGE A MISTAKE AND REFUSED TO REFUND MY CARD, OFFERING ONLY A REFUND ON THE 5 YEARS OF PRIVATE REGISTRATION. I AM AWARE OF THE TERMS AND CONDITIONS. I AM EDUCATED. I AM NOT FIGHTING ABOUT THE PRIVATE REGISTRATION. I AM FIGHTING WITH YOU BECAUSE YOU PUSH PRODUCTS INSTEAD OF KEEPING THINGS SIMPLE, AND REFUSE TO REFUND WHEN YOU MAKE A MISTAKE. PLEASE LET ME KNOW IF YOU DO NOT UNDERSTAND WHAT MY COMPLAINT HERE IS (ALTHOUGH I AM BESIDE MYSELF THAT AFTER HOURS OF TALKING YOU STILL DO NOT SEEM TO UNDERSTAND). I OWN 3 COMPANIES. IF BEING TRUE TO THE ACCUSATIONS YOUR COMPANY IS LIVING UP TO IN FORBES AND MANY, MANY OTHER MAGAZINES AND BLOGS, THEN YOU WILL NOT HAVE ANY OF MY FUTURE BUSINESS. PLEASE DO THE RIGHT THING. THIS IS EXHAUSTING.Regards,

Thank you for the opportunity to address our customer’s additional concerns. On November 29, 2015 our customer purchased their domain name for a one-year term via online transaction. On January 7, 1016 a validated third party, not our customer, contacted our 24/7 customer care teams with questions about hosting options. The caller’s options were reviewed and a Website Builder plan was purchased for a five year term. Again, no reference was made to the domain name previously purchased and it was made clear no additional charges would be made with regard to the Website Builder plan until its renewal date from years from date of purchase. If our customer wishes to maintain the domain name, it will need to be renewed on or before its renewal date. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

I've been with GoDaddy for over a year now. They were okay at first when I have basically zero traffic to my sites. I made the mistake of paying for my hosting in advance - big mistake - my sites are continuously down and unable to reach. I called trying to get a refund so I could go to a competent hosting company and they refused, despite their services rarely working and being extrememly sub-par when they do work. I'd stay away from GoDaddy and only use them for domain purchases if you use them at all. There are many other great hosting companies available for even cheaper than what these cretins are charging. I'll never say another nice thing about GoDaddy and cant wait until May when I can finally get out of this hosting deal.