GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.Our office has attempted to connect with our customer via phone to address the additional comments presented and was unsuccessful.On March 4, 2013 our customer purchased an SSL Certificate for a five year term, in the amount of $29.95.On September 22, 2014 our customer canceled the service.  In accordance with our Refund Policy, a pro-rated refund for the remaining time was provided to our customer as In-Store Credit in the amount of $18.00 which may be used towards the purchase or renewal of GoDaddy products.  On September 22, 2014 our customer purchased a new SSL Certificate for a three year term in the amount of $146.98.  This is for the service period ending August, 2017.  GoDaddy does not currently offer SSL certificates for 5 year terms.  Upon previously connecting with our customer, a refund for the three year service they had purchased in the amount of $146.98 was provided to our customer as a gesture of good will.  This service remains active.We appreciate our customer's business and feedback regarding our product interface.  However, GoDaddy will not provide any additional gestures or refunds with regards to this matter.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the service in question was renewed appropriately.  Our customer may cancel the unneeded product and contact our 24/7 Support teams at ###-###-#### for a full refund to the payment method on file within 45 days of the renewal date. EDUCATION:For assistance with the cancellation of the unneeded product, our customer may wish to follow the steps found at this link: [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.When the domain name was listed for sale at [redacted].com an email to confirm and approve the [redacted] listing was sent to the complainant.  The complainant selected the link provided within the email, logged into their GoDaddy account, acknowledged and approved the listing. GoDaddy had no control over their decision. RESOLUTION:GoDaddy has upheld its agreements with the customer.  Prior to its sale, the complainant was able to manage their domain listing, including the removal of the [redacted] listing.  The domain name had sold for the price which the complainant acknowledged and approved, all applicable fees have been paid.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response.  As with all service providers, GoDaddy had unexpected technical issues regarding our communication with the registrar in question we worked quickly and vigorously to resolve this and minimize any impact to the complainant.From our review of public WHOIS data, the domain [redacted] has been registered since 2010 and complainant is not the registrant of the domain [redacted] as they have stated. We include this data for informational purposes so the complainant may resolve any outstanding concerns with the current registrar and registrant. Domain Name: [redacted]Domain Registration Date: Fri Apr 23 08:11:39 GMT 2010Domain ID: [redacted]Sponsoring Registrar: [redacted]Sponsoring Registra[redacted]Registrar URL (registration services): [redacted]Domain Status: serverTransferProhibitedDomain Status: inactiveVariant: [redacted]Registrant ID: [redacted]Registrant Name[redacted]Registrant Organization: .[redacted]Registrant Address1: [redacted]Registrant City: [redacted]Registrant Postal Code: [redacted]Registrant Country: [redacted]Registrant Country Code: **Registrant Phone Number: +[redacted]Registrant Email: [redacted]Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On February 11, 2010 during an online transaction the complainant purchased the Domain Name in question for a five year term.On February 23, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a five year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 13, 2014• December 13, 2014• January 12, 2015• January 27, 2015• February 6, 2015These notices indicated the Domain Name would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On March 18, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund for the most recent renewal of the Domain Name in question. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the domain n name in questionEDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 9, 2014 the complainant purchased GoDaddy’s Get Found service for a five year term during a call with our Customer Care Center. On March 12, 2015 the complainant next contacted our 24 Hour Customer Care Center with questions regarding their Get Found service. At that time the complainant requested a refund in full. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 10, 2015 the complainant contacted our Customer Care Center to purchase a cPanel Hosting plan with the stated intention to migrate websites to it from earlier versions of GoDaddy’s Shared Hosting. The plan they purchased during this call was an Unlimited cPanel Hosting for a 5 year term.During the course of the migrations the complainant discovered their websites were not fully compatible with our cPanel Hosting product. They have now requested to be refunded 4 of the 5 years of their plan.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The cPanel Hosting plan functioned as expected.If the complainant agrees to reduce the term of their cPanel Hosting plan to one year, GoDaddy will as an exception to our Refund Policy, process a refund of 4 years of the original purchase price. The complainant can take advantage of this offer by contacting this office directly.  EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future.Getting Started with Hosting (cPanel)https://support.godaddy.com/help/article/8794/getting-started-with-hosti...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Upon purchase of the domain names, the customer acknowledged the...

following agreements:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted] The domain in question expired on April 14, 2015. Per our customer's account preferences, Go Daddy was instructed to automatically renew the customer's domain however; the credit card associated with the renewal was invalid. Go Daddy must rely upon its customers for information that we would otherwise be unaware of, such as the issuance of a new credit card. GoDaddy sent renewal notices prior to the expiration date on:• February 3, 2015• March 5, 2015• March 12, 2015• March 27, 2015• April 10, 2015GoDaddy also sent notices after the expiration date indicating the product renewal failed and additional action by the customer was required on the following dates:• April 15, 2015• April 19, 2015• April 26, 2015GoDaddy provided a 42-day grace period after the expiration date however, the customer did not renew the domain and it followed the normal lifecycle and was acquired by another party. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld all agreements with the customer in good faith. Additionally, GoDaddy sent renewal notifications prior to the domain's expiration date, at the time of the failed billing and after failed billing. GoDaddy also provided a 42-day grace period to the customer.As the domain name correctly followed the normal expiration life-cycle and was acquired by another party through legitimate means, GoDaddy is unable to get the domain name back for the customer. They will need to contact the current registrant directly and discuss any options for obtaining the domain name.EDUCATION:The customer may find the following GoDaddy support articles useful:What happens after domain names expire: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 the complainant registered the domain name in question for a one-year term via an online transaction and opted to add GoDaddy’s Protected Registration service.  This is for the period ending June 27, 2015. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On June 27, 2015 the complainant manually renewed the domain name registration for an additional one-year term.  Following the renewal transaction, the complainant submitted a request to cancel the Protected Registration services.  As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification.  As such, there are no applicable refunds with regards to the domain name registration or Protected Registration service in question.Our office has attempted to connect with the complainant via phone to discuss their concerns and provide clarity regarding the service they had purchased. However, our attempts have been unsuccessful.  The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by our Domain Services team, the service may then be canceled.  Education:The complainant may find the following articles helpful:What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration? –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Per their terms and conditions, I have 5 days to dispute the charge.  I did that.  They told me on the phone that they could not look up the charge and that I needed to dispute with my credit card company...which I did.  They did that knowing that this would push the dispute past the 5 days.  I never received any notification from Godaddy.  My email address is [redacted]...not the one they are using. 
This is a company that practices deception by hiding renewals in fine print.  
I called immediately when I saw the charge, they said they had no record of it on the phone and that I needed to dispute the charge.
I want my money refunded.  It was an unauthorized charge...plain and simple.
 
This company clearly doesn't want to do the right thing.  They need to take a customer service advice from others.  As far as I'm concerned, they are the most dishonest company that I have ever dealt with.  I'm assuming this happens frequently with them.

Dear Dispute Resolution Consultant, Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy: • Universal Terms of Service Agreement •...

Domain Name Registration Agreement • Domain Name Proxy Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 5, 2014, our customer registered a domain name via online transaction.  During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised.  Our customer submitted the necessary documents and the Protected Registration service was canceled on January 7, 2016.  A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx The complainant is attempting to transfer 3 domain names away from GoDaddy to another registrar.  Per GoDaddy’s Domain Name Registration Agreement, which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status.  Account management, including domain contact updates, is a customer responsibility.GoDaddy’s Customer Consultation and Care team is unable to provide domain transfer authorization codes via phone, as these codes are provided via an automated email, sent to the administrative contact of each domain.  The complainant has indicated they are not receiving these emails.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant will need to update and confirm administrative contact email address for their domains in order to receive the authorization codes needed for the domains.  Additionally, the complainant will need to remove private registration on any domains utilizing this feature, as private domains are unable to be transferred.Furthermore, and contrary to the complainant’s understanding, GoDaddy does not charge a fee to transfer domains to a new registrar.  The complainant may find the following information useful:Transferring Domain Names to Another Registrar:https://www.godaddy.com/help/transferring-domain-names-to-another-regi...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]sOffice of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. While the concerns our customer is experiencing are unfortunate, they were and are unforeseeable.  As the information provided by our customer in their additional comments states, our Service Uptime Guarantee does not apply to interruptions that merely affect access to email.Our technical team is continuing to work diligently to resolve the issues our customer experienced.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 20, 2015 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customer’s business accounts together and generates income and expense reports.  On January 20, 2016, per their account preferences, GoDaddy was instructed to automatically renew the service for another one-year term and did so in good faith and effort to honor its agreements. GoDaddy sent a notice prior to the expiration on January 10, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  On March 21, 2016 the renewal preference associated with the product was disabled, instructing GoDaddy not to renew the service upon expiration.  The service remains active within our customer's account.  A refund for the product renewal transaction is not applicable.  Our customer may find the following articles informative:  Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO – GoDaddy

Thanks for your response. Below is my cr and email. What other details do you need to pull up my account? My user id for my godaddy account is indusadmin
 
[redacted] is my primary domain.
 
cr: [redacted]
Email[redacted]

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully...

understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customers’ accounts but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which all customers agree) it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn...

April 27 2012, our customer purchased a domain name via online transaction for a 1-year term. This was subsequently renewed each year. On February 27 2015, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question.  Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On April 28 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised. Our customer submitted a request to cancel the protected registration and provided the appropriate documentation. The protection was removed. Our customer may work with our support teams regarding the transfer of the domain name and any applicable refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above.  On May 28, 2014, May 28, 2015, and June 1, 2016, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the services in question.Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so following our receipt of the updated credit card information in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration for each service term, most recently on:•  April 20, 2016•  May 5, 2016•  May 15, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have no record of our customer contacting support staff to request cancellation of services and deactivation of their account. Our customer will need to do so in order to ensure no future billing occurs within their account with us.  We also encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

I was not aware of Automatic renewal by default when I made a purchased. Moreover, they must have sent me an email but according to the account setting they were suppose to send me a mail as well. I never received a mail. I am not a email person. They did not contact me via phone or mail. I work in manufacturing facility, I do not keep up with my email. I said this to their billing department and they still rejecting me from receiving credit back. Also, I told them they can charge for a month because I didnt realize it until it showed up in my credit card billing statement. However, they should not charge me for something that I told them to discontinue.

Thank you for the opportunity to address our customer’s additional concerns.

As stated in our original response, our customer canceled the cPanel hosting plan on September 1, 2016, during an online chat interaction with GoDaddy support. This action was acknowledged by our customer to the agent that was assisting them, and is the reason they were advised they would need to purchase a new plan if they wanted the websites to be active again.

GoDaddy also stated in our original response that we do not believe our customer’s intent was to cancel the cPanel hosting plan. This is why we made an exception to our Refund Policy and issued credit to our customer’s account for the time that was remaining on the canceled plan.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy