GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The multiple problems that occurred with my system were resolved with the supervisor only after GoDaddy was contacted by Revdex.com Arizona. However, I do want to note that during the original call, I was following the directions of the GoDaddy technician and the problems that occurred (hidden files, Firefox browser not working, etc.) were a direct result of the instructions given to me by the technician. This is obvious in the recording of the service call.

I am satisfied with GoDaddy for following up with me to fix the problems, but the only apology that I received was from the supervisor not responding to me within a timely manner after I responded to his email. There has never been an acknowledgement of the technician's wrong directions. This should be a top priority for GoDaddy's customer advocacy.

Regards,

Katina Washington

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I am very much pleased to see the action of [redacted]. This is really a great organization who are helping people about online related dispute around the world.Five domains[redacted] and[redacted];//[redacted] were deleted from my godaddy's account. When godaddy online chatting was failed to solve the problem then [redacted] helped me with friendly attitude. I appreciate [redacted] quick action.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have (finally) received an email from [redacted] in the Trademark Department.  I have attached the entire email thread for your review.  To summarize, I am not clear on whether I need to take any action so that this issue would be considered closed by all parties involved.  GoDaddy's message mentions that "... the complaint issue has been resolved...", and the site has been restored to normal operation without any content changes on my part.  I have replied to [redacted] for clarification on the case's status and any further steps I need to take to close it out.

Regards,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.

 

The customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

The latest version of these agreements may be found at: [redacted]

Our customer enabled two-step authentication which adds another layer of security to their account by requiring a validation code every time they login which is sent to the cell phone number provided by the customer. Due to the carrier change our customer was unable to receive this authentication code. However, the two step authentication has been removed and our customer should be able to login.

 

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. This matter has been resolved and the customer can now access the account without entering a validation code or they may re-setup with their new carrier.

Thank you again for the opportunity to address the concerns presented by the customer.

Kindest regards,

Office of the CEO

[redacted].com

GoDaddy.com

[redacted] AZ [redacted]

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.

As stated previously, a check was mailed to the complainant on May 27, 2014 in a Good Faith effort to uphold our agreements with the customer.  If the complainant did not receive this mailing in a timely fashion, this would have been outside of GoDaddy’s

direct control.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

After the complainant indicated that the check was not received, alternate arrangements were made and the funds were provided to the complainant’s payee account on August 29, 2014.  The complainant has confirmed receipt of these funds, and no further financial compensation will be provided to the complainant in this matter.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

I have received a message from Revdex.com wherein godaddy quoted that when I contacted them on july 8, they cancelled the check. But this is not true, they kept answering that check is on its way. please ask them about the call recording on july8, end of july , two calls which I made in beginning of august, several calls which I made in mid of august and end of august, please listen to these calls.

They even disconnected my call two times and denied to help. As per the latest mail they denied any compensation, but I want to know how is this right ?

who will pay for my expenses? who will pay for the financial insecurity I faced and who will pay for mental harrassment? this is thoroghly unprofessional to deny the compensation for their mistakes and mistreating a customer and making him wait for 3 months for an amount, plus disconnecting calls on several occassions.

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.

 

In our previous response the complaint was offered a goodwill gesture of a new [redacted] account for a one year term. It was specified that this account was to be used with another mobile device. From our interaction reviews the complainant is still using the original device that was problematic.

In the time since that offer, the complaint has been provided with (at no cost) two [redacted] accounts for a one year term ($179.76) and a one year renewal of their Hosted Exchange account ($101.88). These offerings total $281.64. If the complainant does not need the [redacted] accounts they may cancel them online.

The complainant is eligible for no further refunds.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

Office of the CEO

[redacted]GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On February 4, 2014 the complainant contacted our Customer Care Center expressing concerns over another url was indexed by Google unrelated to their actual website containing a link to a GoDaddy served page. To be clear, the website in question was resolving as the complainant intended and GoDaddy has no control over any search engine's indexing. GoDaddy's technical support staff have worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We also appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry and as a gesture of goodwill we will extend the customer’s hosting service for one year at no cost to them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted] PS: To Godaddy support. I sent the Revdex.com an email last night stating that that the transfer had been successfully completed, the Revdex.com case had been resolved satisfactorily & that I wished to close the Revdex.com complaint. To what extant (if any) the Revdex.com's lateness in closing the case at my request (since Godaddy & I resolved the issue yesterday afternoon) necessitated your response today I sincerely apologize. Thanks again to "Lynn" from Godaddy Live Chat, Mandy O'Conner from the Office of the CEO, and last but certainly not least the Review60 Team for their help in getting this issue quickly resolved in about 40 hours instead of the 60 days I was totally dreading!!!!

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 19, 2015 during a call to our Customer Care Center the complainant attempted to register the Domain Name in question for a 10 year term. The Domain Name had been mistakenly listed as available as a new registration by our system and we sincerely apologize for any inconvenience this may have caused them.  Once we discovered this error a refund was processed for the complainant and the error was addressed.The public WHOIS data below reflects the actual date of creation: Creation Date: 2013-12-14T19:19:34.0Z. As such, this shows that this domain was registered in 2013 and is not expiring until Expiration Date: 2015-12-14T19:19:34.0Z. Again, this is evidence that complainant’s ability to register the domain as new was a system error, a miscommunication between GoDaddy and registry.Domain Name: [redacted]Registry Domain ID: [redacted]Registrar WHOIS Server: [redacted]Registrar URL: [redacted]Updated Date: 2015-02-07T01:20:05.0ZCreation Date: 2013-12-14T19:19:34.0ZRegistrar Registration Expiration Date: 2015-12-14T19:19:34.0ZRegistrar: [redacted]Later that same day after being notified of the failed registration and refund the complainant purchased the Domain Name in question via an online transaction through GoDaddy Auctions.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and never has been the Registrar of the Domain Name in question. Furthermore the Domain Name in question was listed for sale on the GoDaddy Auctions website by a third party. The listing was not from GoDaddy itself and we are not the seller of the domain name.  GoDaddy Auctions is a marketplace for the sale of domain names from one party to another.EDUCATION:The complainant might find the following articles useful: GoDaddy Auctions FAQhttps://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Registration Agreement•    GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 13, 2014 during an online transaction the complaint purchased GoDaddy’s Search Engine Visibility product. They did not complete the product set up and have requested a refund.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has no control over the complainant’s failure to complete the setup of their Search Engine Visibility plan. As a onetime exception to our refund policy we will refund the complainant the cost of Search Engine Visibility as an In-store credit.EDUCATION:EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Getting Familiar with Search Engine Visibilityhttps://support.godaddy.com/help/article/5323/getting-familiar-with-se...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Online Store/Quick Shopping Cart Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted] On November 21, 2014 during a call to our Customer Care Center the complainant purchased GoDaddy’s Online Store for a one year term. The complainant subsequently contacted our Customer Care Center with feedback regarding Google rankings of their Online Store.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant’s concerns have been addressed, please allow sufficient time for Google to re-crawl their Online Store.As a onetime exception in appreciation for the complainant’s selecting GoDaddy we have added an additional three months to the term of their Online Store.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]Our Protected Registration service, which our customer had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers.  This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain from being transferred without proof of identification.Our customer has completed the process of removing the Protected Registration service from their domain name and has successfully transferred their registration away from GoDaddy.  As such, we consider this matter to be resolved. Education:The following GoDaddy Support articles provide additional information pertaining to our Protected Registration service. What is Protected Registration? -[redacted]Canceling Protected Registration -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. The complainant is attempting to gain control of the domain in question from a third-party, a GoDaddy customer who appears to have registered the domain on the complainant’s behalf.  The complainant has initiated the Change of Account process for this domain, however they have not submitted all the required information.  On June 15, 2015, our Domain Services team clarified to the complainant via email what information is still required before this process can be completed.  As a courtesy, this email has been resent to the complainant on June 29, 2015.  Our office has attempted to connect directly with the complainant as well, leaving a voicemail detailing the information still required.Once the information is submitted to, and accepted by our Domain Services team, the domain name can be moved to an account that the complainant controls.  The complainant will want to complete this process as expeditiously as possible to avoid possible cancellation of the domain name in question, as it  appears to have lapsed into a redemption period according to public WHOIS information.Our office is willing to waive the redemption fee to renew the domain as a one-time exception once the account change process has been completed, however the complainant will be responsible for the cost of the domain’s registration renewal.  This offer is ultimately dependent on the complainant’s completion of this process in a timely fashion.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant
Thank you

for the opportunity to address and bring clarity to the additional concerns

presented by the complainant. We have

resent the email as requested to the address included in the complainant’s

response. The original email was sent to the email address designated for

correspondence within their account.As

mentioned in our original response, the agreements the complainant acknowledged

and agreed to can be found at: https://www.godaddy.com/legal-agreements.aspx. The service the complainant

recently extended is working as intended. The complainant’s claim of a

reduction in functionality with the email service is inaccurate, as the service

provided now is the same service provided prior to the operating system update

for their device. To be clear, the email service in use by the complainant has

never supported IMAP protocol. If they were to install an email client on their

device that supported POP protocol, their email would function as it had since

they began using the service.While not mentioned in the

original complaint, the exportation of sites designed in Website Builder is clearly

addressed in the Website Builder Service Agreement that the complainant agreed

to.We appreciate the complainant’s

candid feedback regarding IMAP offerings from other service providers. We

believe we provide a better value proposition when all factors are considered,

including the 24/7 customer support we provide, at the levels we do. We understand the complainant has

choices and we would like to try and resolve this amicably. If they would

rather not try another email client that supports POP, or use the available

webmail service, we will provide one year of our Unlimited Email plan at no

cost. This plan is IMAP compatible. At the end of the one year term, if they

want to continue with the service, the complainant will be responsible for all

renewal fees. Should they wish to accept this offer, they may contact our

office directly.Thank you again for the opportunity to address and bring

clarity to the additional concerns presented by the complainant.
Kindest

regardsStephen

J[redacted]Office of

the CEO - [email protected] N.

Hayden Rd. Suite 226Scottsdale,

AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I have provided them with all the documentation they have requested time & time again. They continue to ask the same questions, ask me to do the same things they have told me every time & they still have failed to fix the problem. Just because they can't duplicate the problem on their end does not resolve Godaddy of it's responsibility to provide me with the same service everyone else has. I want restitution for my lost time and business. Not to mention my mind that I'm also losing thanks to Godaddy

Regards,

I did adjust my settings so the URL would renew one year at a time and they magically were reset to the original setting of 5 years...and I was charged for a 5 year renewal. What will prevent GoDaddy from changing my renewal setting to 5 years after I change it to 1 year?

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements are found at:...

https://www.godaddy.com/legal-agreements.aspxOn June 2, 2015, our customer purchased GoDaddy’s Website Design Service, including a one-time, non-refundable design fee.  The service enlists GoDaddy’s Professional Web Design team to create a custom website, and utilizes GoDaddy’s Website Builder as hosting of the site.  Our customer purchased the Website Builder hosting services for a one-month term and acknowledged responsibility for any further hosting service renewal fees.On June 19, 2015, our customer was presented a draft of their site for review. As our customer was not satisfied, our design team built a new website and provided an additional month of hosting at no cost.On June 23, 2015, GoDaddy contacted our customer with a reminder of their upcoming renewal of the site hosting; our customer disconnected this call.  GoDaddy sent additional email notices on July 29 and August 5, 2015 respectively, notifying our customer their site hosting was at risk of being canceled.  On August 8, 2015 the site hosting was canceled due to non-payment, and notification was emailed to our customer.On January 15, 2016, our customer contacted GoDaddy to publish the site, and was informed the site content was no longer available.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy has contacted our customer and agreed to build a new website.  As a one-time exception, the non-refundable design fee was waived, however our customer will still remain responsible for the associated cost of the Website Builder hosting renewal.Thank you again for the opportunity to address the concerns presented.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address concerns presented by our customer. We would like to present the following. Our customer acknowledged and agreed to GoDaddy’s agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On October 22, 2015 our customer purchased our Website Design Service for two years, Logo Design for one year, and Private Registration Services for an existing domain name for one year. Part of the Website Design service also included a non-refundable build fee. The website and logo were built to our customers specifications and satisfaction. RESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. As a courtesy, our customer was provided a full refund for the Website Design Service despite it being outside our refund policy. Our Logo Design and Website Design Build Fee are not refundable. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy

The response from Mike L[redacted]s rejected because it is unacceptable for several reasons.  First, as soon as I learned that my GoDaddy products (domain name registration and web hosting) had auto-renewed I contacted GoDaddy and immediately cancelled everything on January 21, 2015.  Attached is an Email that I received from GoDaddy on 1/21/2015 acknowledging the transfer of the domain as well as another Email from GoDaddy acknowledging cancellation.  I was also given confirmation #23F8762%B4E&4449 by the GoDaddy representative as acknowledgement that ALL the products/services I had with GoDaddy were terminated.  At no time did the GoDaddy representative advise me that I also needed to cancel on-line, but instead the representative assured me that it had been taken care of.
Second, Mr. L[redacted] provides several links in his response, but those are not available by searching the GoDaddy website because there is NO search function available on the accounts page.  Attached is what my account page looks like, and it is impossible to do a word search on "cancel".  Therefore, providing links after-the-fact which cannot be found by customers is disingenuous and self-serving.  Mr. L[redacted] is attempting to make it appear that I overlooked easily accessible information, which is nowhere near the truth.  Such attempts to discredit me should be completely disregarded.  I see that Mr. L[redacted] uses this tactic in most or all of his responses.
Third, Mr. L[redacted] fails to acknowledge that the chat support is essentially nonfunctional because I have never been able to connect in writing to a GoDaddy representative using chat after numerous attempts.   A copy of the Error Message that is always received is attached hereto.   This is just a ploy so that customers can never communicate in writing with GoDaddy to prove that GoDaddy is failing to abide by instructions to cancel all services.