GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s concerns and the GoDaddy account in question to which we would like to present the following.The domain in question was purchased in October 10, 2014. On...

December 11, 2014, the complainant reached out to GoDaddy support teams regarding an infringement notice involving the domain in question. At this time, the complainant indicated the account and domain were created fraudulently using their credentials. GoDaddy takes its commitment to consumer protection very seriously and our Fraud teams took appropriate actions. RESOLUTION:Go Daddy acted in good faith to address and resolve the complainant’s concerns. Upon further review, we have found no indication of the use of the complainant’s information with any other transactions. EDUCATION:We encourage the complainant to take any needed actions with their financial institutions and law enforcement regarding fraud concerns. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There was not any dispute over the ownership of the GoDaddy account as I have had this account for over 10 years. I have had multiple domains in this account over these years. The request made by the third party should have been valid for only 1 of the domains listed in my account. The third party should never have been allowed to take over my entire account - they should only have been allowed to transfer the 1 domain out of my account. The company the third party was representing was never listed as the owner of my account - they were only listed as the owner of the 1 (2) domain [redacted] and [redacted]).I still want the credit (as if September 17, 2014 this amount was ~$137.59) that was in my account transferred to my recently set up GoDaddy account and all my personal information (such as credit card number(s)) removed from the account GoDaddy made the mistake in allowing an unauthorized 3rd party to take over ownership.Perhaps GoDaddy can provide a copy of all the 3rd party's documentation that was provided by them and convinced someone at GoDaddy that they had the authority to take over the account?

Regards,

Bill Hayward

Revdex.com Complaint # [redacted] Rejection of GoDaddy Response to Complaint # [redacted]January 21, 2015The January 8th GoDaddy response is not acceptable and, as has happened for over one-year now; it is because they have multiple people involved in a situation and no one has the whole story nor do they really take the time to find the real story or real customer need.Anything short of what was requested leaves me, a small business owner with stranded assets due to reliance on GoDaddy promise.  I have paid for programing on the Office 365 GoDaddy platform.  THEIR PROMISE:1. GoDaddy will move me to GoDaddy’s Office 365 platform; transfer my email account and activity so that I would be seamlessly transferred without additional work on my part. (REFERENCE PAGE 10 OF 14)2.   Why did they promise this?  Because I was considering leaving GoDaddy and going to [redacted] or staying with GoDaddy and using [redacted] Office [redacted] for calendaring ($99 one device installation). It was time to renew with GoDaddy or leave. I was convinced that Office365 did make more sense as I had multiple devices that needed to access my email and calendars but not in love with [redacted] vast system  and I was familiar with GoDaddy. I was promised by GoDaddy that I would have full GoDaddy Support on the Office 365 platform rather than [redacted].a.    As an encouragement to try GoDaddy’s new Office 365 platform as an early adopter Iwas promised the easy-hands off transition.b.   There was not a price difference to go with GoDaddy versus directly with [redacted].  Theonly rationale I had was the simplicity of transition with a company that I (then) trusted.DELIVERED:3.   The transition was started. Email folders backed up and new platform loaded. Things did not balance out and I could not access platform and once accessed software did not perform. [redacted] got involved and it took several months for them to locate a few glitches in their software. Then I asked GoDaddy to reload and try again.  Files still not in sync. Addresses never loaded, I could still not access platform, continued denial that the pass[redacted] was wrong. I reported issue to GoDaddy and it appears that GoDaddy was fine to just let me pay for both their GoDaddy email AND Office 365 on their platform rather than investigate the issue. ([redacted])a.    Other elements of Office 365 ([redacted], [redacted], [redacted]) did not work correctly either.  I hired an IT person to work with [redacted] (so much again for GoDaddy promise) and get the various piece-parts working (note Doug on some of the email strings with [redacted]). It was a number of software glitches. However I still had constant issues with logging in, continually needing to reset my pass[redacted] and this continued until just before Thanksgiving in November 2014.b.   Addresses and Groups have never been addressed nor moved as promised.4.   Just prior to this Office 365 fiasco with GoDaddy I had hired an IT firm to create online documents and database for a training program I run. ([redacted] where they were constantly blocked out of system due to pass[redacted] issue; they were working on my [redacted] doc/[redacted] etc..) In the first quarter 2014 they suggested use of [redacted] which then uses [redacted] and they then could create an Access Database for me in an attempt to keep my overhead low. Given I already had invested in Office 365 I had them instead use [redacted] Docs and my Office 365 platform rather than [redacted].  As they programmed I constantly had to reset the pass[redacted], it was ridiculous, and the system would tell us to wait 36 hours and 4 minutes or have the admin reset the pass[redacted].  This continued through early November, 2014.5.   In November 2014 after calling in and complaining for the 3rd or 4th time to GoDaddy about thepass[redacted] problem they relayed that not only did I need to re-set the pass[redacted], I needed to let the system generate a TEMORARY pass[redacted] or,  as it turns out [redacted] would simply eliminate the changes. REALLY? They let me struggle with that for MONTHS and didn’t inform me until I finally complained and asked for a manager?? It is an example of their lack of understanding the interface between their platform and Office 365 in which I was caught in the middle.6.   In November with this tidbit of pass[redacted] information corrected, things finally seemed to be straightening out so I asked to have my email, address book, calendar all turned up on Office365 so I could exit the GoDaddy platform email.  GoDaddy had charged me for both GoDaddy email and Office 365 all of 2014 even though the intent was to exit 12/17/13 and move to Office365 and they did NOT DO WHAT THEY PROMISED AND MADE OUT FINANCIALLY BY DOING SO.I find myself at present in the exact same loop for this second year.  They now tell me that I need to migrate and they will be glad to help.  So I did. A wonderful GoDaddy representative [redacted] spent 4 hours with me re-establishing my email into Office 365 [redacted] and the [redacted] Exchange.  (REFERENCE PAGES 8 OF 14) and we moved over to the new platform with the intent of exiting the GoDaddy Workspace no later than 12/17 when it expired. At first glance it appeared that the emails had correctly transferred to the platform, but once I began using the Office 365 [redacted] program I found the emails REALLY were not there, I could not pull them up and reply or re-use.  The intent of the seamless transfer was to keep my history intact and move forward. It has not happened to date. Additionally when I called back in on Sunday 11/23 to report missing emails and inability to pull up email & calendar on my phone, [redacted] had me walk through a process that actually lost MORE of my email – it was worse than before I called and all the progress that [redacted] had made is wiped out.7.   I was told by the GoDaddy representative that if I left GoDaddy for [redacted] I would lose mydata and programing that is on the GoDaddy platform. If I do not continue to pay for the GoDaddy Webmail Workspace, I will lose my prior email, my addresses and my groups which I use to communicate with clients and prospects. I feel trapped by GoDaddy and understand why they toss out that I “could” leave. I will gladly leave IF GoDaddy will back up all of my email, addresses, groups and my files and programs resident on their Webmail Workspace and on their Office 365 platform so that [redacted] can take it in on a stand-alone platform for me. I also require a cash refund of the money paid to GoDaddy for Office 365.Alternatively – to stay with GoDaddy I need Office 365 [redacted] and calendar fully loaded and balanced as promised and fully operational, an extension of the Office 365 platform for one-year without additional funding by me and a credit for the Workspace email paid for 2014 and todate 2015.  If the email cannot be balanced out then it is acceptable to me to have my GoDaddy Workspace remain indefinitely without charge so that I can use my history and templates to conduct my business with minimal disruption.8.   Several very good GoDaddy representatives tried to help me transition the platform in November. However the folders NEVER carried all the email content and subsequent representatives would make things worse versus better.  Great assistance was provided from: [redacted] and [redacted].  [redacted] then reversed that progress when I called to attempt to access the Office 365 email and calendar on my phone and find the missing emails.  The product is represented as the ability to work seamlessly from any device; THAT has not happened to date.9.   All of the time GoDaddy has spent on my behalf has also been spent by me ++ and then even more by persons I hired to work with [redacted]. The time to document this issue is costing me time that I should be working on MY Business. They say every defection has all you need in order to improve customer service and retain business. GoDaddy – you need to read this complaint carefully and respond as if you finally LISTENED.Sincerely, [redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 8, 2012 during an online transaction the complainant purchased the Domain Name in question and Certified Domain for a ten year term.  During that same transaction they also purchased a Deluxe Email Plan, Group Calendar and Online File Folder for a 3 year term.Emails were sent to the complainant prior to the scheduled expiration of their Deluxe Email Plan, Group Calendar and Online File Folder.  The complainant contacted GoDaddy’s Customer Care Center on March 30, 2015 and was assisted in cancelling their Deluxe Email Plan, Group Calendar and Online File Folder. As these products were at the end of their term no refunds were applied. During March 30, 2013 call the complainant made the decision to maintain ownership of the Domain Name in question and Certified Domain. These products are scheduled to auto-renew on April 8, 2022. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant is not currently eligible for any refunds per GoDaddy’s Refund Policy.The complainant has elected to maintain products within their GoDaddy account. Only accounts that do not contain active products or payment methods are eligible for deactivation. If the complainant elects to cancel their active products they can contact this office directly to request the deactivation of their GoDaddy account.EDUCATION: The complainant might find the following articles useful:Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsI don't want to get email or direct mail from you. How can I stop it?https://support.godaddy.com/help/article/2688/i-dont-want-to-get-email-or-dir...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John McCarthyOffice of the CEO - [email protected] N. Hayden Rd. Suite 226Scottsdale, AZ 85260(480) 505-8828 Phone(480) 275-3975 Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has entered into no agreements with the complainant. Domains are sold on a first-come, first-served basis. GoDaddy does not and never has participated in domain name “front-running” – the act of registering domain names after a registration search is done. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium Listings. Premium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where it is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current owner (Registrant) to inquire about a possible sale and/or transfer of the domain. We sincerely hope that the complainant can either amicably resolve their concerns with the current Registrant (owner) or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEOGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to...

acknowledge and agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research indicates that this is a dispute between third parties. RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility. We consider this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the [email protected][redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I contacted my credit card company they said that a the card is active and b you charged the card 3 times at once triggering fraud. The same charge was processed 3 times.  I'm not sure what kind of busines model you practice. Also one month prior I set up alternative billing using [redacted]. I've been charged for other products such as outright with no problem. This company is cold and calluce. No remorse. I support my mother who has terminal cancer with this website and the lack of remorse on your end is SCary. 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 14, 2014 the complainant purchased a Website Builder Business Plus for a one year term during an online transaction. Go Daddy sent a renewal notice to the complainant on July 4, 2015. On July 14, 2015 per the complainants account preferences, GoDaddy was instructed to automatically renew their Website Builder Plan and attempted to do so in an attempt to honor its agreements with the complainant.  The complainant's financial institution declined this payment request.GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their Website Builder Plan was at risk of being canceled unless additional action was taken. These notices were sent on. • July 14, 2015• July 24, 2015• August 3, 2015 On August 3, 2015 the Website Builder plan was cancelled. Shortly after a cancelation notice was emailed the complainant contacted GoDaddy’s Customer Care Center and purchased and a new Website Builder Business Plus for a three year term and a restore. The complainant has requested a refund of the restoration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  On the day the Website Builder expired, in this case July 14, 2015, the complainant’s agreed and purchased term of hosting ended.  After the complainant's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment.  GoDaddy then held the website data for an additional 10 days before the site content was deleted.   In total GoDaddy provided 20 days of service without payment prior to cancellation.As a onetime exception GoDaddy is providing the complainant with a full refund for the Website Builder Restore. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The complainant might find this article on product renewals useful.Managing Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy

Hi Marie, I added the below  to the document I received from Revdex.com but I dont think that you received it.  to Revdex.com because I m not sure how to proceed in your letter of Aug 20th and I clicked the "I do NOt agree" w Go Daddy's dishonest response. I have responded here in Blue the reasons and the evidence that I have why I am Not agreeing. "The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf.  The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. " FACTS;  As previously explained GD did NOT at any given time that the email had to be CONFIGURED.  I phoned repeatedly due to the fact that I could not get into my email due to problems with the passwords.  I always record my passwords. However, there was a serious problem with it and I must have called at least 10 times.  I asked for the Supervisor and he himself changed something that was created at the time of receiving the email.  He changed it from C CUBE TO CPANEL OR VICEVERSE.  NO ONE absolutely NO ONE told me of a ‘CONFIGURATION”   This I did Not know untll one of the CEO office told the [redacted] of AZ  that the email needed to be configured.   My son phoned  GD from Toronto Ont. and specifically he asked about this Configuration.   No one in GD had idea what this Configuration was all about. He recorded the conversation. I proceeded to call GD once again, and this time I recorded the conversation, and have it ready for evidence.  Once again, no one was aware that I needed to Configurate the email. I was told that I needed to create it, but Not to configure.  It was then, when I had Mr [redacted], Word press Specialist looking into it.  Once he investigated the site he discovered that in fact it needed to be configure.  He sent me to the Computer Simply store to do this because he is Not a [redacted] person.  It took the store a fair amount of time trying to get the help needed from GD.  GD was NOT cooperating and it took  a lot of EFFORT from part of the [redacted] store to obtain the info needed to configure the email. I have evidence via recording that when calling Go Daddy – GD was NOT even aware that the email needed configuration.  I was NEVER told not at the beginning when I purchased the Deluxe not when I phoned numerous times to find out the reason why my password failed approximately 10 or 15 times.  GD supposedly record all conversations. The facts should be with them.  [redacted]  [redacted]Canada

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:•         Universal Terms of Service Agreement•    ...

    Domain Name Registration AgreementThese agreements are found at: [redacted]On November 14, 2012, our customer registered four domains online, each for a 3-year term.On November 15, 2015, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question and did so in a good faith effort to honor its agreements.GoDaddy sent renewal notices prior to the expiration date on: •         October 15, 2015 (30-day notice) •         November 9, 2015 (5-day notice)These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy[redacted] Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented.Best regards,Melanie Van K[redacted]Office of the CEO - GoDaddy

After reviewing my website,it's said to say we spent 1137.00 to have aprofessinal do it and we have to make are own changes.I want a 500.00 refund back!

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. To reiterate, when our customer contacted our support teams on June 18, 2015, they were properly offered a refund for the unused time remaining on the hosting plan once that plan had been canceled.  The refund would be provided as In-Store Credit, available for future GoDaddy purchases.  Our customer declined the refund and chose not to cancel the service.Account management is a customer responsibility.  Due to non-action within their account to either cancel the service or manage their product renewal preferences, the hosting plan automatically renewed upon expiration per our customer’s account preferences.   On November 30, 2015 the hosting plan was canceled and a full refund was subsequently submitted to the associated payment method for the latest renewal transaction. There are no further refunds applicable within our customer’s account. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected] N. Hayden Rd. Suite 226Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe agreements...

are found at: https://www.godaddy.com/legal-agreements.aspxOn December 11, 2015 our customer’s hosting plan expired.  GoDaddy did not automatically renew the hosting, per our customer’s account preferences, in a good faith effort to honor its agreements with our customer. GoDaddy sent notices post-expiration informing our customer the hosting may be canceled unless action was taken. After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days of service in suspended status. GoDaddy provided 20 days of hosting service in total without payment prior to cancellation on December 31, 2015.  On January 1, 2016 our customer contacted our support team to request the hosting be reinstated.  GoDaddy charges $150 fee to restore website data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and the restore fee charged is not punitive; rather, it helps offset expense incurred performing data recovery work.  Our customer is not obligated to pay a restore fee, provided they maintained their own independent backups.  It is a customer’s best practice to maintain site backups and is also a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Our customer declined a goodwill gesture reducing the restore fee from $150 to $75 with purchase of a new hosting plan.  We will honor this offer until January 25, 2016 provided our customer purchases a new hosting plan.Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy

while I did, in fact, read the ToS prior to even purchasing my domain and hosting, I also did change my settings to ensure there would not be automatic renewal. I am glad I was able to get a refund on the hosting as that was the larger payment, HOWEVER, during my phone call on the 3rd to get that refund, I was specifically told that my domain would not be renewing. And when it renewed anyway, I contacted GoDaddy within two days of the charge - so I was not outside of the supposed 45 days, even from the first call for incorrect billing. I do not believe it is impossible to refund a charge just made, as I am very familiar with PayPal and how it functions. Denying that refund is a personal company choice, not something PayPal does not allow.

Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by our original response.  While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams.  These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I've changed security code several times @ GoDaddy request according to their instructions, still thinking it's something on my end, immediately after I changed my code the site builder design was sabotaged again. None had the new code I just made none had the web address it was never published on the net. I didn't worry about it much I thought it'll work itself out -it hasn't- I published it to the net- its only gotten worst more blatant. As I spoke to several reps over the last 10 mths or so I REALIZED godaddy's the culprit when, following their instructions on phone I made minor adjustments to the design, hit publish to add to the site, those adjustments were either not made or there were other design issues that occurred which, amidst the fan running unusually high and the cpu processing in over drive, took about 2 min to make minor design change, save it, and hit publish and 9 min. for changes to finally publish, originally it took over 30 min to publish. I witnessed the font change colors into midnight blue by itself and add/remove/change around content when page resetted. I witnessed mouse pointer move/disappear by itself on the screen with the rep on the same page as me, trying to convince me that site is fine. After they realize people were w/me, witnessing the process, they changed their tune to claim it was a security breach I need to again change code. I said we've been on the phone and on site together who could have could have done that while I’m logged in. I recorded the conversations, design changes, results, and suggestions. In real time video and audio, design changes were/weren't being made to site when published on net even w/the rep on the phone. It prompted me to call Revdex.com for a resolution to notify the public. Changes are still happening to site ex. a lot of extra white space at the bottom/the number 72 shows up on some pages/images are missing/etc. I haven't signed into godaddy since trying to resolve these problems a few of days ago.

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response.  The offers GoDaddy provides contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  In this case, the mentioned offer our customer was attempting to utilize did not apply to the products in question.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  On March 8, 2016, during a support interaction with our Chat team, multiple options were described to our customer which they may use to attempt to re-acquire the domain name.  Those options included the purchase of a backorder, contacting the owner directly, or using our Domain Buy Service. None of these options are guaranteed to acquire the domain. As GoDaddy’s Domain Buy agents attempted to negotiate a sale from the Domain Buy Service purchased, GoDaddy is unable to provide the requested refund. Our customer may find the following article informative:GoDaddy Refund Policy –https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. On April 6, 2016, our customer chose to cancel all their services despite being informed the email and Website Builder plans were not refundable.  Our customer received the applicable refund for the latest domain renewal transaction. If our customer desires to recover the canceled services, the domain registration may be recoverable by our customer within their GoDaddy account by using the instructions within our support article at https://www.godaddy.com/help/recovering-expired-domain-names-5018. As the domain entered the registry redemption period due to the customer cancellation, our customer would be responsible for the associated redemption fee to recover the domain.  Since our customer canceled the email and Website Builder services, those products would need to be repurchased if they wish to utilize those services again.  As a one-time exception and gesture of goodwill, if our customer purchases a new Website Builder plan and also recovers the domain registration, GoDaddy will waive the standard restore fee and attempt to restore our customer’s website.  Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Once our customer has recovered the domain in question and purchased a new Website Builder plan, they may contact our office directly to redeem our restore attempt offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

GoDaddy hired Complete Payment Recovery. I did not authorize GoDaddy to draft funds for a renewal. The draft was a one time charge to pay for domain name. 
I spoke with Jaimee at billing department and she talked with Christy her supervisor. They requested $15.00 from me to order Complete Payment Recovery to stop the harassment calls. I am not going to pay a cent so this is my last email requesting that you order billing to clean this up or I will file by end of the week a $10,000 small claim case against GoDaddy and Complete Payment Recovery un less GoDaddy clears my name and orders Complete Payment Recovery to stop collections.