GoDaddy.com

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 13, 2014, our customer purchased the Website Builder Plan in...

question for a one  year term during an online transaction. This plan was subsequently automatically renewed per our customers account preferences on August 13, 2015 and August 13, 2016. GoDaddy did so in a good faith effort to honor its agreements with our customer.  Customers may, at any time, log into their accounts and modify the automatic renewal preference.  GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's Refund Policy, which is publicly located here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID , the transaction in question is beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

TERRIBLE customer service!! don't be lured in by cheap starting prices, they'll put you on auto renew, jack up the price, and if you don't contact them within 5 days they refuse to process a refund. I spent an hour on chat with customer service and then customer service supervisor, then they said, well maybe billing can help - i've been on here for an hour, why didn't you say that previously?!? I did not talk with billing, I have filed complaint with my credit card company - stay away, far far away!

GoDaddy.com didn't just autorenew my account but added on some bogus services that I never used. It's impossible to get help via chat so you need to find time to call and wait on hold. They added services to my account that I previously turned off and had the nerve to charge for them. This is really a SCAM! They should not be allowed to do this and should not be trusted with payment info. I canceled my account and services immediately and need to work with my credit card company to get a refund.

To Hell With You Go Daddy your employees are thugs you people tried to cheat off $269.00 complete and after arguing you people agree to refund my balance as credit your employee tells me I have credit for $149.00 off my managed wordpress hosting. While I'm on the phone checking my order history and I start repeating my order purchase he says oh wait theres more months left. [redacted] GO DADDY!? I gave you people so much business yet you all suck the most for trying to rob me and then my site has gone down so many times. I will always remember for what happened today called twice and almost mugged again. My refund should have been $269.49 Im going to find a lawyer to address this file lawsuit maybe and thats what Go Daddy needs some attention of justice. I cannot believe the supervisor was also involved in this I was on hold for 8 minutes in total. This complaint will go viral Im gonna put this recording over the internet . This is how go daddy serves local businesses. applause. They will only give me store credit now I'm so stuck with this company I have so many domains. I will be moving my stuff away from go daddy there services is just over advertised for what they can handle and they lie on top of lies. PLEASE DO YOUR CALCULATIONS CORRECT WHEN GETTING A STORE CREDIT, REFUND, OR PURCHASING FROM THESE SCAMMER PHONE REPPS.

Website builder is forced on you when you purchase your account, then a year later they charge you 71 dollars per website you have. This horrible department wouldn't refund me after 1 day outside their 30 day refund policy that they recently changed from 45 days. After arguing with chat to get me a manager for an hour they finally sent me to one who decided to just ignore my complaint and not help me in anyway shape or form. I am now out 155 dollars because this company scams the people who trust them for their hosting. NEVER USE GODADDY!

I have been attempting to work with Go Daddy since November of 2014 (it is now the end of February, 2016) regarding some charges they electronically placed on my checking account from fraudulent activity. I did not authorize the charges, nor have I ever utilized Go Daddy services or products. The total charges are less than $72.00, and my bank (J.P. Morgan Chase) did a complete fraud investigation and refunded my money, with which I have provided Go Daddy with the paperwork. 15 months later, Go Daddy has STILL not deleted negative information from Certegy Check Systems or my credit file and refuses to allow me to speak with a representative from the billing / collections department. I have called Go Daddy numerous times in the last 15 months, emailed them documents from the fraud investigation my bank completed, and literally cried to them on the phone to remove the false information regarding me. I have even consulted my business attorney. I just completed a complaint with the Arizona Attorney General's office. Go Daddy has been impossible to deal with; they have horrible customer service. They don't seem to care that MY CREDIT and ability to function financially in the town where I live and practice business has been destroyed by their refusal to fix their error for over 15 months.

I ordered a website domain from godaddy about a month ago, called [redacted]com. The total was around 9 dollars and change. I got a phone call from a representative a couple days later who seemed very nice, but I am annoyed by all unsolicited calls so I wasn't too happy but I answered his string of questions, how are you? are you happy with your purchase? what are you planning to do with your site? seriously, I had other things to do so I said I was just going to park it for a while and work on it later... I have other websites I have been working on daily. Less than 24 hours later I got an email stating that my purchase was "suspicious" for possible "illegal activity use" under my new domain purchase, and that my transaction was closed and my money was returned and I no longer have that website! What?! I don't do anything illegal online and I certainly did not have any nefarious plans for this website! I am very upset about what happened and will not purchase a domain from godaddy again.

A rip off. Even after requesting a cancellation they did not cancel auto renew and will now not refund the fee. The say it has to be done within 5 days of billing. When credit card companies send bills monthly how will a customer catch a 5 day refund window. Very unwilling to work with the customer and customer service team is very rude.

I recently called Godady for a renewal and I have to say that the customer service representative was extremely rude. After speaking with him he quoted me the standard renewal price but for twelve months and after I asked him if that was the renewal price with a discount he became even more rude.

I asked to speak with a supervisor he but me on hold and then came back on the line and said the supervisor said there was nothing he could do and that there was no better pricing. I informed him that if I ask to speak to a supervisor he should have connected me to one not convey a message. He transferred me over but I got a lot of double speak. I have gotten better customer service from a call center in India then I did with Godady.

Godaddy has sent a request for the cancellation of my domain with extension .es to the spanish authority dealing with domains before the expiration date for renewal of my domain. And, I was informed this situation by the spanish authorities which gave me an option to stop this unauthorized request for the cancellation of my domain - I cancelled the request coming from Godaddy. And, I wanted to renew my domain but godaddy did not provide that option but to recover (what a crap) and due to their request I was not able to renew at any other service providers like them. So, I had to choose the recovery option and it seems that they received the money and it turned out that they failed to recover the domain. So, I could not renew my domain because of their stupid actions...They are not reliable business partners, after I transfered some of my domains to another service provider, this kind of act has started. So that is very unacceptable..

They host my website. Recently the site has been down sporadically. The 3rd time I called about this they told me the server was old and that I needed to migrate my site to a new server. They told me they didn't do this and I had to do it myself. I called my webdesigner who ended up calling me at least 3 times and still cannot get my site moved because of technical issues they can't address. So, I am paying for a website that works when it wants and they could care less.

Very poor customer service and follow up....

In March of 2012 I purchased to website Domains through March of 2017 (5 years) GoDaddy.com through a deal they were running at the time. The deal was Pay for the Domain and get email and a 1 page website with Hosting for free (using InstantPage). I chose to purchase the additional website certifications for both domains. When I checked out.
GoDaddy just sent out an email that they are discontinuing InstantPage,and my website will go away June 25, 2014. The new deal is pay for the website (as low as $1.00/month) using Website Builder and get a FREE domain and Hosting.
I called them and asked what my options are since I already paid through March 2017 and they basically told me too bad. I now have to pay for the website again, even though they sold it to me already through March 2017 on my previous deal!
Run away from these CROOKS as fast as you can!

Trying to find a hosting service which would allow me to create and set up a pornographic website as [redacted] doesn't allow it.

I ask GoDaddy if they permit entirely legal pornographic websites to be created/hosted on their servers.

They replied with this:

'We are not able to interpret our terms of service agreements on your behalf, but you can review our terms at godaddy.com/legal.'

As though I had just asked them a vast, weighty and complex question about what content was legal.

No.

I asked, are fully legal naked pictures and videos of fully willing men and women over the age of +18 performing sexual acts permitted to be hosted on their servers, unlike [redacted].

They reply, hire a lawyer to read our ToS...are you kidding me?

Dear Dispute Resolution Consultant Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the Go Daddy account in question to which we would like to present the following. On January 31, 2014 our customer contacted our Customer...

Care Center to discuss the time frame for selling a domain name through GoDaddy Auctions.  During that call one of our representatives assisted them in moving their domain name to our Premium Listing Service however, there was a misunderstanding that occurred in regards to the commission on the sale.  RESOLUTION: We value our customer's business and have acted in good faith to uphold our agreements with them. Our office has also reached out to our customer via phone to discuss this matter and we have agreed to a resolution. GoDaddy will be providing them with the disputed amount, $400.00.  Our customer care managers will also be apprised of this situation to address any training opportunities that may exist.  Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  Kindest regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is only partially satisfactory to me. I commend Go Daddy (the office of the CEO) for actually calling me however, they would only credit me 23 months rather than the full 24 months which was requested. The account was renewed April 15, the first call for a cancellation and credit for Protected Registration was April 16th and is documented. Two weeks was spent trying to resolve the situation over the phone and through email. I should not have to pay for one month of service.

Regards,[redacted]

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

 

Prior to purchasing their Quick Shopping Cart and two...

Shared Hosting Accounts through the GoDaddy website the complainant acknowledged the following agreements:

 

•    GoDaddy Universal Terms of Service Agreement

•    GoDaddy Hosting Agreement

•    GoDaddy Quick Shopping Cart Agreement

The latest version of these and other legal agreements may be found at: www.godaddy.com/legal-agreements.aspx.

The complainant has cancelled their Quick Shopping Cart and two Shared Hosting Accounts. At the time they cancelled these products refunds for time remaining were processed as an in-store credits. The complainant has requested a cash disbursement of these in-store credits.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime exception we have provided the complaint with refunds to their original payment method for transactions dated February 21, 2009.  These refunds total $1,052.64 and may require 5 to 7 days to reflect at their financial institution.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

.

Best regards,

Office of the CEO

[email protected]

GoDaddy.com

([redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. Our customer acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:·         GoDaddy Universal Terms of Service Agreement·         GoDaddy Website Builder Service Agreement·         GoDaddy Domain Name Registration Agreement·         GoDaddy Get Found Terms of Service Agreement·         Microsoft Office Terms of Use GoDaddy worked diligently with our customer to resolve their concerns in a timely manner. We have refunded the full cost of the Get Found product to their original payment method.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Should our customer desire to cancel their other GoDaddy products we will be happy to provide a refund for the time remaining on these products, in accordance with our policies.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Domain Registration Agreement

• Uniform Domain Name Dispute Resolution Policy

 

The latest version of these agreements may be found at:  http://www.godaddy.com/legal-agreements.aspx

 

Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.

 

GoDaddy sent multiple notices pre- and post-expiration to the customer.

 

As the customer mentioned that they have a trademark on the domain name, we recommend that they review the Uniform Domain Name Dispute Resolution Policy referenced above to view their rights and responsibilities in resolving a domain name dispute.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and we are unable to assist the customer in reacquiring the domain name or involve ourselves in a domain name dispute.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•         Universal Terms of Service

•         Domain Name Registration Agreement

•         Workspace Service Agreement

The latest version of these agreements can be found at: [redacted].

Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. When the domain canceled from the account the associated free email service also cancelled. Account management is a customer responsibility.

Additionally, GoDaddy sent multiple notifications to the complainant pre- and post-expiration and provided them with a 42 day grace period to take action to renew the domain after it expired. Timely renewal would have prevented the loss of the free email plan.

RESOLUTION:

GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service.

We have attempted to reach the complainant directly to discuss their concerns. As a goodwill exception we provided the complainant with a personal email plan and calendar for one year free of charge (value $59.86). It will be the complainant’s responsibility to pay for the renewal of the service if they wish to keep it in the future. They will also need to recreate the previous email address within 14 days of the cancellation date, October 8, 2014 in order for the email history to be restored. Our 24/7 Customer Care team can also assist with this by either phone or by chat through [redacted].

EDUCATION:

The complainant might find the following GoDaddy articles helpful.

Creating Email Addresses in the Workspace Control Center

Choose the Best Email Plan for Your Needs

What happens after domain names expire?

Thank you again for the opportunity to address and bring clarity to the concerns provided by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

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