GoDaddy.com

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 29, 2016 the complainant contacted our Customer Care teams for assistance with synchronizing Microsoft Sharepoint and OneDrive applications. GoDaddy has worked diligently to resolve any issues the complainant has experienced. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. The complainant has requested assistance outside of our agreed Statement of Support. GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.  We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted]
Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has provided multiple gestures of goodwill.  On May 4, 2016, to resolve Revdex.com Complaint [redacted], our customer was provided 1-month of hosting services.  Furthermore, on July 18, 2016 our customer was provided a hosting plan upgrade and 1-month renewal at no cost after stating they did not have a pleasant interaction with our support team.   GoDaddy has provided our customer $54.71 CAD in goodwill gestures. GoDaddy will not continue to provide further services at no cost. Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing the complainant’s additional comments to our attention.  We have reviewed this matter and would like to present the following.

As previously stated, the request received by our Domain Services team on November 18, 2013 included legitimate documentation that satisfied our requirements for an account update.  The requesting party then took actions to transfer the domain in question to another registrar, [redacted].  GoDaddy has no influence over [redacted] in this matter.

The complainant has been notified that [redacted] will not return the domain name at this time, as they have determined this issue to be a dispute over proper registration.

RESOLUTION:

GoDaddy upheld its agreements in good faith and honored its terms of service.

The complainant will need to settle this matter with the party who transferred the domain to [redacted] via arbitration or the court system.

Thank you for the opportunity to address the complainant’s additional comments.  

Kindest Regards,

Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Domain Name Registration AgreementThe most recent version of these agreements can be found at the following [redacted]GoDaddy takes spam complaints very seriously and reviews each one in depth. The domain in question was suspended in order to protect GoDaddy’s network and other GoDaddy customers. The complaint was in violation of the agreed terms of service. RESOLUTION: GoDaddy upheld its agreements in good faith and honored its terms of service. The complainant has been provided options to resolve this matter and GoDaddy has incurred administrative costs investigating and addressing this matter. Given the nature of this complaint and GoDaddy’s obligation to address these matters we request that this complaint be considered beyond purview of the Revdex.com. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:• Universal Terms of Service Agreement• Hosting AgreementThese agreements may be reviewed at https://[redacted]The Go Daddy Hosting Service Agreement specifies that it is our customer’s obligation to maintain independent archival and backup copies of their website content.On January 19 and January 27 2014, our 24/7 support teams worked with our customer to determine why their site was not resolving. The customer claimed that we were deleting files and folders on their hosting account. Our agents assured the customer we do not remove files or folders from a customer’s hosting account. Contrary to our customers’ comments, GoDaddy did not and does not delete files or cancel the hosting plan. At this time the website in question does resolve. Ultimately, hosting management including the username and password for the account is the responsibility of the customer. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were functioning appropriately.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Ken CrockettOffice of the CEO

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and present the following.Our customer originally purchased the domain names in question with Protected Registration through the GoDaddy website. At...

the time of purchase they acknowledged the following agreements: • Universal Terms of Service Agreement• Domain Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted]GoDaddy advised our customer in December of 2012 of the steps they would need to take to remove their Protected Registration service from their domain names and prevent future billing from occurring. To date, we have never received any on this matter.  Account management is a customer responsibility and our customer agreed to this upon agreeing to our terms. Additionally, we sent multiple notices prior to the renewal to advise the customer of the status of the account. The customer's account preferences instructed GoDaddy to process these renewals and we followed their instructions in good faith to uphold our agreements with them. Instructions on cancelling Protected Registration can be found in this link: [redacted] RESOLUTION:We value our customer's business and have acted in good faith, upholding our terms with them. If the customer follows our cancellation process outlined at the link above and cancels the services we will refund the customer in accordance with our refund policies. Our refund policy is available online at [redacted]GoDaddy is happy to ask that the customer's financial institution waive any overdraft fees as a gesture of goodwill if they provide us with the proper contacts to do so. Please keep in mind GoDaddy has no influence over any decision that would be made. Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase and setup of...

products and services our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

The charge in question was not unauthorized as the customer provided the payment to us and then cancelled the service the following day. As such, they were offered the choice of a store credit or a refund to their payment method.

Resolution:

As requested in their complaint, GoDaddy has issued a full refund to their payment method. The posting of the refund by their financial institution may take 5-7 days. We hope to earn their business in the future and remain open to listening to any detailed feedback they wish to provide us about their dissatisfaction. We may be reached at [redacted]@GoDaddy.com. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

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?Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the registration...

of their domain names our customer agreed to the following:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link: http://www.godaddy.com/gdshop/agreements.asp?

Our customer's account preferences instructed GoDaddy to not automatically renew their domain. We honored this request and followed our customer's instructions. Account management, including domain renewals, is a customer responsibility and our customer agreed to this when they agreed to our terms.

GoDaddy also sent proper notifications prior to the domain expiring to the email address on file for the account in question.

 

Resolution:

GoDaddy acted in good faith and upheld its agreements with the customer. Our customer has contacted GoDaddy's customer care team and was provided a reduced redemption fee as a courtesy.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Best Regards,

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.

 

Prior to the purchase of a GoDaddy Auctions membership and...

utilizing their services, our customer acknowledged the following agreements:

 

• Go Daddy Universal Terms of Service Agreement

• Go Daddy Auctions Membership Agreement

 

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

 

 

On 12/4/2013, our customer or an authorized individual listed the domain registration in question for sale via GoDaddy Auctions.  The transaction has successfully completed and the domain registration has been transferred to the current registrant. 

 

RESOLUTION:

 

GoDaddy upheld its agreements with our customer and honored its terms of service. GoDaddy will be unable to return the domain name to the customer. They may contact the current registrant utilizing any public contact information to attempt to coordinate the sale and/or transfer of the domain name.

 

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

 

Kind regards,

Office of the CEO

[redacted].com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements and other legal agreements may be found at:http://www.[redacted]When our customer agreed to our terms they agreed that account management is a customer responsibility. When the domains in question expired, the customer’s agreed term of registration ended.GoDaddy does not arbitrarily add privacy service to a domain name registration. Adding privacy to a domain is solely a customer decision.GoDaddy maintains no control over the successful receipt of email sent to an address managed by a third party email provider. At the time our customer’s last contact with us their domains were ineligible for transfer.Resolution:GoDaddy sincerely values our customer’s business and has acted in good faith upholding our agreements with them. Our customer may manage their private registration services; including the cancellation of the service, from within their respective [redacted] account. Account management is a customer responsibility. As a onetime exception, GoDaddy will waive the associated redemption fees while the domains in question are in an eligible status. Our customer is still responsible for the cost to renew the domains in question. Should they agree to this offer, they may contact our office directly.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention.  We have reviewed our customer’s complaint and account to which we would like to present the following.

 

Prior to the purchase of a GoDaddy Auctions membership and utilizing...

their services, our customer acknowledged the following agreements:

• Go Daddy Universal Terms of Service Agreement

• Go Daddy Auctions Membership Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

 

 

On April 9, 2014 our customer ordered the domain name in question that was listed for sale through GoDaddy Auctions.  The transfer of ownership to our customer was not completed.

 

RESOLUTION:

 

GoDaddy upheld its agreements with our customer and honored its terms of service.

We assisted our customer in cancelling their purchase and processed a refund. We then assisted them in repurchasing the domain name at a reduced price.

We have connected with our customer and advised them of the time frame for the domain name’s transfer to their account. They expressed their satisfaction with this resolution.

 

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

 

Kind regards,

Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They have completely missed the point. While misleading, the discount code was not the biggest issue. GoDaddy claims to give "bulk discount", but if you look at all of the items, you will find a mess of random discounts, none of which make sense, or are in keeping with the "bulk discount". I find it hard to understand how 0% off of the bulk of the items in the cart constituted a bulk discount. Please stop trying to trick / rip off your customers!

Regards,

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

Prior to the purchase of their domain name through...

the GoDaddy website the complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:

• GoDaddy Universal Terms of Service Agreement

• Domain Name Registration Agreement

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx.

On October 8, 2013 our customer was contacted by GoDaddy's Abuse Team as their domain was being used for a rogue pharmacy and was in violation of agreed terms. 

 

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We take matters such as rogue pharmacies or selling prescription drugs online without requiring a prescription very seriously. As such, a thorough investigation was performed and the customer’s domain name was suspended for abuse and violation of our terms of service.

The domain has since been registered with another registrar. 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Best Regards,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of a Premium Domain...

Name via an online transaction within their GoDaddy account, our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

A Premium Domain Name is a domain that is already registered to another individual which has been listed for sale by their owner. Upon the purchase of the Premium Domain Name, the process to transfer the domain from its previous owner to our customer was initiated.  

Resolution:

GoDaddy acted in good faith to uphold agreements with our customer. The domain name which our customer had purchased has been transferred to them and is active in their account.

We understand our customer may have misunderstood our Refund Policy and now regrets their purchase.  However, GoDaddy cannot absorb the cost of the Premium Domain on our customer's behalf by providing the requested refund.

If our customer does not intend to keep the domain registration, one option they may wish to pursue is listing the domain for sale or auction.

We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the purchase of the hosting via...

an online transaction, our customer agreed to the following:

• Universal Terms of Service Agreement

• Hosting Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:

Go Daddy, like all providers, experiences unexpected, temporary technical issues from time-to-time. GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing.

We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

 

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

 

We will not be providing the $100,000.00 compensation as requested. As a good will gesture however, we have added 6 additional months to the customers shared hosting plan at no cost. If the customer wishes to move to a dedicated server platform (and are confident in their abilities to fully manage a server) we will also offer the customer a one month no cost server (value up to $300.00) so they may test the server to see if it will meet their needs.

 

Thank you for the opportunity to address the concerns presented by our valued customer. 

Kindest regards,

Office of the CEO

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant While it is unfortunate that the complainant admittedly failed to renew their domain and it was ultimately acquired by another party GoDaddy cannot monitor the domain or website in question in the manner requested. On the day of expiration the...

complainant's purchased and agreed term of registration ended. GoDaddy then provided a 43 day grace period for the complainant to renew or redeem the domain. GoDaddy had no control over their decisions in this matter. We also see no fraud occurring in this matter, the domain simply was not renewed by the complainant, followed the normal life cycle and was then legitimately acquired by another party. GoDaddy upheld its agreements with the complainant. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.GoDaddy also has new domain extensions available which may be suitable for their needs. We encourage them to review this information at [redacted].Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration AgreementOn August 17, 2012 the complainant purchased the domain in question for a two year term.  Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a Good Faith effort to honor its agreements with the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant canceled the domain in question within 5 days of renewal, the transaction has been refunded to the complainant’s original payment method per our Refund Policy. The complainant may log into their customer account and remove all payment methods.  Once removed, the complainant may request the account be placed in a “deactivated” status by contacting our office directly via email.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Direct Affiliate Program AgreementWe sincerely appreciate our customer's feedback. A review of the complainant's account showed that the payee information that they provided to us was invalid. This caused the payout to fail.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have connected with the complainant, they have updated the required information, and the funds have again been processed.  If the transaction again fails, we have requested that the complainant notify us directly, and we will issue a check for the funds per their wishes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.

 

GoDaddy honored our customer’s instructions according to their account settings. The customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a 42 day grace period post expiration to renew their domain name.  GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain. 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards, 

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260 

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Website Builder Service Agreement •         Hosting AgreementThe latest version of these agreements can be found at: [redacted]On July 6, 2009 our customer purchased a Website Builder plan (formerly called Website Tonight) for a term of 16 months to create a website for the domain name they had specified. This is for the period ending November 6, 2010.Since November 6, 2010 our customer's account preferences instructed GoDaddy to automatically renew the service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer. On October 6, 2014 our customer’s Website Builder plan expired.  Per our customer's account preferences, GoDaddy was instructed to automatically renew Website Builder plan in question for another one-month term and attempted to do so in a good faith effort to honor its agreements with the customer; however, their financial institution declined payment.  GoDaddy made additional attempts to renew the service on:• October 16, 2014 • October 26, 2014 Following each failed product renewal attempt, GoDaddy sent notices to our customer detailing the failed transaction attempts.  Furthermore, GoDaddy made attempts to connect with our customer via the phone information they had provided and was unsuccessful. GoDaddy did attempt to proactively notify our customer of their Website Builder renewal and did provide ten days of service to our customer at no cost following expiration before the site was suspended.  GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, our customer did not take action and their service was canceled on October 26, 2014 due to non-payment.  Account management is a customer responsibility.On December 3, 2014 our customer contacted our 24/7 customer support teams for assistance with an Economy cPanel hosting plan.  Our customer had indicated they wanted to host multiple websites utilizing the same hosting plan. The Economy cPanel hosting plan our customer was using did not support multiple websites.  Our customer was provided assistance with upgrading to a Deluxe cPanel hosting plan which does support the ability to host multiple websites.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The upgrade of their cPanel hosting plan had no effect on the [redacted] website our customer had specified in their complaint.  cPanel hosting and Website Builder are entirely different hosting platforms.GoDaddy maintains hosting backups for 30 days after the cancellation of a hosting or Website Builder plan.  As our customer’s Website Builder plan was canceled on October 26, 2014, GoDaddy will be unable to restore our customer’s website content.Education:It is both a customer responsibility per our agreements and best practice to keep local backups of their site content. Our customer may want to visit archival sites, such as [redacted] to determine if any content may be recovered. There may also consider searching their local hard drive for any saved content. The following GoDaddy Support article will be helpful in the future to our customer for managing their products and services:Managing Renewals for Products and Services[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax