GoDaddy.com

DO NOT BUY DOMAIN FROM GODDADY.COM

I currently have 16 domains with GoDaddy.com, within the last year or so I decided to move all my domains to ENOM, cheaper prices and better support.

I tried moving one domain away from Goddady, the website doesn't allow me because it was not designed this way, basically I got the authorization code, but received a declined transfer because the domain status is "locked". I tried unlocking without results, it's disabled for 60 days, that is BS. Why would I want to lock any changes or moves for 60 days if all I want to do is transfer away from goddady.com?

So I called tech support, after waiting 19 minutes, the technician had NO clue how to fix this; he put me on hold, I waited 22 minutes, then he said that the domain was released for transfer, and I should send an email which I did.

After 3 days, I received an email saying that the transfer is denied, reason is because the domain is locked for 60 days .... which is the reason why I called tech support.

DO NOT BUY DOMAIN FROM GODDADY.COM

I plan on moving ALL other domains and not buying them anymore, the have NO reasons for keeping my domains and forcing me to renew it.

I can't wait until everyone sees how bad you operate your company. I didn't mind spending writing this on my own time ... you guys do not deserve to be in business.

GoDaddy hosts a fraudulent domain ([redacted]) that's being used to impersonate our purchasing manager. I submitted a complaint via GoDaddy's web site two months ago, and again a month ago. All I've received is auto-responses indicating they'll get back to me, which they haven't. I just called their abuse phone line, and was unable to speak to anyone - I was sent to voicemail (which I left).

I have domain name registration and web hosting with GoDaddy. I wanted to get an SSL certificate from Symantec, which is the largest provider of SSLs in the world. When I checked with GoDaddy, they said that I would have to use their SSLs and that 3rd party SSLs cannot be installed on their servers. Bad business practice to upsell your own products by disallowing 3rd party products.

I was double charged for their website builder for over 6 months and when I inquired about it I was basically told they could not refund or credit anything despite the mistake on their end. Definitely not something you want to hear when they were at fault.

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement• Domain Name Registration Agreement The latest version of these agreements may be found at: [redacted]. On December 5, 2013, our customer created a GoDaddy account and requested the purchase of eight domain names.  The purchase data contained invalid information and was reviewed as part of our payment verification process. To protect the account and credit card holder data GoDaddy locked the account and attempted contact with the customer on December 6, 2013. Our attempts went unanswered for two weeks. On December 20, 2013 the customer contacted us and we again explained the need to verify payment data.  On January 2, 2014 the customer finally complied with our request for documentation.  At this time, the account was unlocked. Resolution:GoDaddy resolved this matter with the customer the same day we received the correct documents; however, we did not receive proper follow up and documentation from the customer until several weeks after our request for verification. GoDaddy acted in good faith upholding our agreements with the customer. GoDaddy takes its obligation to protect all consumers and customers from fraud very seriously.  At this time the account has been unlocked and the services restored; therefore, we consider the matter resolved.  Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Upon the purchase of products and services with GoDaddy, our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at:[redacted] Our customer contacted our 24/7 Customer Support team after receiving a product renewal notification via email.  Our support staff reviewed the customer’s concerns and honored the price quoted. The customer’s feedback was also shared with our E-Commerce team in an effort to correct any issue the customer experienced with their online checkout experience.RESOLUTION:  GoDaddy upheld our agreements with our customer and had honored the discounted renewal price offered to them.  As a gesture of goodwill we have also refunded one of the customer’s recent domain renewals to them totaling $9.99. It generally takes 5 to 7 business days for the funds to be applied to the associated payment method.  Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has made resolution to the complaint and I have got my money and I consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question to which we would like to present the following.

    

Prior to the renewal of a domain...

name registration via an online transaction within their GoDaddy account, our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of these agreements and other legal agreements may be found at:

[redacted]  

Our customer chose an electronic check as the payment method to complete their transaction which they processed without the assistance of GoDaddy's customer care staff.  GoDaddy's 3rd party check processing company [redacted], was utilized for the transaction.  

[redacted] supplied the funds to GoDaddy for the services rendered, and then in turn [redacted] attempted collection of the funds directly from the customer. Payment by electronic check is also discussed within our Universal Terms of Service and was agreed to by our customer.

RESOLUTION:

GoDaddy acted in good faith to uphold agreements with our customer.  

As a gesture of mutual good faith, we have sent notification directly to [redacted] advising them that the payment has been refunded in full and requested a waiver of any additional collection fees which may be associated with this transaction. Although we are making a best effort, GoDaddy cannot enforce [redacted] to stop its collection efforts.

Thank again you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO - GoDaddy

[redacted] Phone

[redacted] Fax

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of several services via an online transaction, our customer acknowledged our Universal Terms of...

Service Agreement.  The latest version of this agreement may be found at:[redacted]://[redacted]We regret any misunderstanding our customer may have had regarding their purchase. The customer chose their length (term) of purchase online without the assistance of GoDaddy staff. The term was noted in the GoDaddy shopping cart online. The customer had the opportunity to review the term and the total due at the time of purchase and prior to completing the transition. Resolution:GoDaddy has upheld its agreements in good faith with the our customer and honored its terms of service.GoDaddy cannot absorb any fees which our customer may have incurred with their financial institution. We are happy to send the customer's financial institution a letter requesting waiver of any overdraft fees as a mutual gesture of goodwill. GoDaddy has no control over the decision of the customer's financial institution in this matter. GoDaddy has submitted a refund for the services which our customer had canceled.  It typically takes 5 to 7 business days for the funds to be reflected by the customer's financial institution.Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at[redacted]://[redacted]?We sincerely appreciate our customer’s feedback and apologize for any inconvenience the customer may have experienced. Our transaction logs show that the customer placed the order twice online.RESOLUTION:Go Daddy acted in good faith to uphold our agreements with our customer.  We have issued a full refund for the second transaction as a courtesy. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at:[redacted]On February 10, 2014, our customer purchased a Value-level Virtual Private Server (VPS) with 60 GB of storage space for a two-year term via an online transaction.On October 29, 2014, our customer upgraded their VPS to a Deluxe plan with 90 GB of storage space via an online transaction. On November 1, 2014, our customer again upgraded their VPS to our Premium plan with 120 GB of storage space via an online transaction. On November 1, 2014, following their latest upgrade, our customer contacted our 24/7 Customer Support teams for assistance with their storage space.  It was determined the problem our customer experienced was not related to total storage space but the amount of disk space they or their server administrator allocated to the management of their MySQL databases. Unmanaged servers are sold with the understanding that the client is knowledgeable and able to administer their own server.   The client is responsible for performing any configurations, software installations, disk space allocations (e.g. to email accounts, databases, websites, etc.), upgrades necessary on the server, and troubleshooting any issues therein.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  Our customer performed their server upgrades online and without the assistance of GoDaddy’s support staff.  However, as a gesture of good will, GoDaddy has refunded the amount of their November 1, 2014 upgrade ($306 value) as in-store credit.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.--------One of my concerns is that their system failed, and what was worse I wasn't even able to talk to a manager when I needed an explanation, they simply wouldn't take the time to talk to me. Instead I had to go through you (the Revdex.com) to get an appropriate apology and a fair explanation.If I had a Manager talk to me that day and tell me what they wrote in the previous message, I would've thank them for the apology and the explanation:  "The Domain Name had been mistakenly listed as available as a new registration by our system and we sincerely apologize for any inconvenience this may have caused them."Almost Immediately after all this happened, the domain that I was trying to buy at $11 was not at that prize anymore, it was $400 - My future business depends on having that domain, so I had to purchase it for $400 [redacted] Please understand my suspicion when a business is selling an item at one price and when interest is shown, then its conveniently unavailable, and minutes later is available for purchase at 36 times its original value. [redacted] The fact that I purchased it at $400 only reflects the need I had for this domain. However, it doesn't reflect my satisfaction in this particular case.I have been a great customer of Godaddy.com for a long time now. As a matter of fact, this morning I purchased a domain for $2,000 the transaction in this case was successful. However, the domain in question, the one I bought for $400, [redacted], is still "transferring" to my Godaddy account. I hope they don't come back to me again saying that there was a mistake in the system.A simple apology is not enough for the time I have lost in this case and having to resort to the Revdex.com for help (because the manager wouldn't talk to me). I want a guarantee that my now purchased domain "[redacted]" will successfully transfer to my Godaddy account, I also want them to promise there won't be any more "system errors" with any of my other domains. I also would suggest, as sign of good faith from their part to offer me compensation of a significant kind. Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the complainant’s additional concerns. We have reviewed this matter and would like to present the following. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. GoDaddy is willing to provide the complainant with a refund of their most recent hosting renewal, however the hosting account must first be canceled within the next 45 days ( by April 9, 2015). If the complainant is unsure of how to cancel their products, they can refer to the following documentation or contact our 24 Customer Care Team directly at ###-###-####.
Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you again for the opportunity to address and bringclarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. Once the complainant initiated a Chargeback of their Domain Name Redemptions with their financial institution our hands were effectively tied. There are no further actions we can take until we are notified of a resolution by their financial institution.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On December 21, 2013, our customer purchased Website builder for a one-year term via an online transaction. This is for the period ending December 21, 2014.On January 3, 2015, following the service expiration, our customer renewed their Website Builder for a one-month term via an online transaction. This was for the period ending January 21, 2015.On February 6, 2015, following the service expiration, our customer renewed their Website Builder for another one-month term via an online transaction. This was for the period ending February 21, 2015.On February 21, 2015, our customer's Website Builder plan expired. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent notices after the expiration date on:• March 3, 2015• March 13, 2015GoDaddy did attempt to proactively notify our customer of their Website Builder renewal and did provide ten days of service to our customer at no cost following expiration before the site was suspended. GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total GoDaddy provided 20 days of service without payment prior to cancellation.On March 13, 2015, the Website Builder plan was ultimately canceled due to non-payment.On April 12 2015, our customer contacted our customer support teams to repurchase a new Website Builder plan and restore their website.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer has since connected with our support teams, and as a onetime exception, the restore fee has been waived and the customer’s site resolves at this time. This restore fee is not a product that Go Daddy offers, but rather a service that Go Daddy may provide in rare occasions when a customer does not have their own backups.Should the customer have any additional questions regarding any aspect of their GoDaddy account, they can contact our 24 Hour Customer Care Center at [redacted]EDUCATION:The following GoDaddy Support articles will be helpful in the future to the customer regarding managing product renewals.Managing Renewals for Products and Services- [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C[redacted]Office of the CEO - [email protected][redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On May 7, 2014 the complainant purchased a domain name registration for a one-year term via an online transaction. This is for the period ending May 7, 2015.On May 8, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payments.  GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• February 6, 2015• March 8, 2015• April 7, 2015• April 22, 2015• May 2, 2015GoDaddy also sent notices after the expiration date on:• May 8, 2015• May 12, 2015• May 19, 2015On the day the domain name expired; in this case May 7, 2015, the complainant's agreed and purchased term of domain registration ended. After an 18-day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain, discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibility.  While we make a best effort to partner in our customer's success they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception have waived the redemption fee for the domain name in question. The complainant has expressed their satisfaction with this outcome and has stated they consider this matter to be resolved.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? [redacted]

Can I renew my domain name after it expires? [redacted]

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

[redacted] 

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Website Builder Service Agreement•    Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 26, 2015, the complainant purchased Website Builder for one year. Included with their purchase was free email service, which the complainant chose to utilize with their domain name. To manage their email, the complainant made use of a third party email client offered by the maker of the device used by the complainant to access their email. Most email clients offer two protocols for accessing email – POP or IMAP. The free email service provided by GoDaddy only supports the POP protocol. GoDaddy provides the enhanced capabilities IMAP offers with most of our paid email service plans.A recent operating system update to the complainant’s device resulted in the POP protocol no longer being supported. This in turn resulted in connectivity issues between the complainant’s email client and GoDaddy’s email server. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has contacted the complainant by email to provide some steps for them to take that may allow their email to function as it did, despite the update to their operating system. The complainant was advised that GoDaddy cannot guarantee a positive result from these steps, as we have no control over their device’s email client.Should these steps fail to work, the complainant has other options, including:•    Changing to a plan that supports IMAP•    Use an email client on their device that still supports POP•    Manage their email through a browser (web-based)EDUCATION:The complainant might find the following article useful.CHANGE YOUR EMAIL ACCOUNT PLANhttps://www.godaddy.com/help/change-your-email-account-plan-3135Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Stephen J[redacted]Office of the CEO - [email protected] N. Hayden Rd. Suite 226Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the

additional concerns presented by our customer. We have reviewed this matter and

would like to present the following.
We stand by our previous

response. The domain should have never moved to an auction status allowing for

bidding by customers. When the issue was corrected we provided a full refund

and offered our customer a free two year domain registration. At this time, we

consider this matter resolved.
Thank you again for the

opportunity to address and bring clarity to the concerns presented by the

customer.
Kindest regards,
[redacted] Office of the CEO – GoDaddy[redacted] Scottsdale, AZ 85260