GoDaddy.com

honestly I have attempted to work with the customer support and they are only willing to sell me services that provide the necessary elements that were included in the package I had purchased initially. I suggested migrating me into a different account and pro rating the amount left on the contract. they were unwilling to budge even though the other service packages are notably less expensive than the initial package I had purchased. I am completely upset that it seems natural to alter their services and expect that the paying customers are going to either accept it on faith that they may in future (as specified in their response)correct their error and in the mean time we the customer are forced to deal with being unable to do business with services that were initially purchased.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ /> On March 7 2015, the customer purchased Website Builder for a two-year term with a assistance from a support agent. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website.
On April 4 2016, the customer contacted GoDaddy regarding a feature to password protect pages in Website Builder. The feature the customer wished to use was part of a previous version of the product, not currently included in the latest version.
During their discussion with support, the customer was provided additional website and hosting options that provide the requested password protection feature.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
It is possible that the feature our customer is requesting may be incorporated into the new version of Website Builder at a future date, however there is not currently a time frame for if/when this feature will be added. 
If our customer wishes to review other hosting options, they may continue to work with GoDaddy’s 24/7 customer care team at 480-505-8877 to go over these options.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxUpon registering domain names, our customer added Protected Registration service. This is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until this service is canceled by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and signed form via our webpage at https://cancelpr.com to our Domain Services Department.In accordance with the service our customer added to their domains, GoDaddy was instructed to automatically renew each domain upon expiration, and did so in a good faith effort to honor its agreements with our customer. On September 24, 2014 and March 4, 2016 our customer was provided correct instructions to cancel the protection service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domains from being canceled without proof of identification. Once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I am in complete disagreement that should be resolved.  I told GoDaddy that what they refunded was not acceptable but it was a verbal conversation, not by email.  I understand that they have stated all this in a contract but if I am not getting my refund, there is NO REASON to not turn the website back on.  This WRONG!!!! and highway robbery.  THIS IS NOT OVER!!! [redacted]###-###-####

Thank you for the opportunity to address the additional concerns presented by our customer. As previously stated, our customer was unable to validate the customer account in question on April 26, 2016.  GoDaddy does not randomly provide access to accounts without the proper security validation.Our customer did not attempt to contact GoDaddy’s customer care again until May 3, 2016, past the date of refund eligibility.  A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial date of registration and the term of registration.  At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place.  Customers may, at any time, log into their account and modify automatic renewal preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences.While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On April 14, 2016, our customer purchased a Deluxe Managed WordPress hosting plan for a two-year term with assistance from GoDaddy’s customer care.On May 16, 2016, our customer canceled the hosting plan in question and contacted GoDaddy’s customer care to request a refund.  Our customer was correctly informed by GoDaddy’s staff that the product was outside of the refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the product is non-refundable, as a goodwill gesture, GoDaddy would be willing to add a Deluxe Managed WordPress plan back to our customer’s account for the remaining term of 22 months at no cost, to allow our customer to utilize the hosting with another domain if they choose.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. GoDaddy upheld its agreements with our customer and suspended their hosting plan after they processed a chargeback for its renewal through their financial institution.As our customer is now hosting their website with a 3rd party hosting provider we will offer the following resolution as a onetime exception to our Refund Policy. Should our customer cancel their hosting plan we will refund the most recent 2 year renewal of that plan. We will honor this offer until July 8, 2016.  Should our customer wish to accept this offer they can contact this office at [redacted]Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO- GoDaddy

GoDaddy has repeatedly tried to charge my credit card--even after my complaint to the Revdex.com was made.
As I noted in my complaint to the Revdex.com, I had canceled my services with GoDaddy. Unfortunately GoDaddy refuses to accept that I no longer want this service, and continues to try to charge my credit card.
Further, GoDaddy has continued to make phone calls to me since my complaint was filed.
 
I have warned GoDaddy personnel that they must STOP calling me; otherwise I will file an additional complaint against GoDaddy with the Federal Trade Commission.

Pertaining to the response by godaddy - the domain in question could not have been registered since 2003 since it was available on August 20, 2016 when I searched for the domain directly on godaddy's site.  Once I returned to the site to purchase the domain it was then taken. Godaddy claims they don't "front run" sites when in fact they do! This is a fraudulent practice and an attempt to extort individuals with outrageous offers to them sell them the domain from an "anonymous" registrant.  I don't believe I am the first individual to bring forward a complaint as such against godaddy.  Currently I am searching for a cached version in my browser showing the recent availability of this site.

Resolution not accepted. This rep wants to keep referring to a refund policy. Again, years were PRE-PAID, service not as indicated. They did not uphold their agreement as THEIR rep advised me what plan to purchase. It was not sufficient. It was not until the end of August 2015 that I even began to start building the site. When the site went live, day one the site was out of resources and could not be viewed. I couldn't even access the administrative end of it. The administrative end of it was SLOW prior to going dead all together. My calls resulted in their attempt to UPSELL me, which is what this rep is trying to do now. As stated, I didn't realize 3 years were purchased. MY BAD, but they should not be keeping monies for services not provided. As the rep states, my call earlier this month to CANCEL, yet still was NOT cancelled. The hosting sits there UNUSED as it is not as indictated would be sufficient. I want MY monies credited to my account to use as I want, not how Godaddy wants to dictate and keep upselling and keeping requiring more monies, and more monies and more monies. My site is moved, which takes time, money and resources. This rep is 110% out of tune with CUSTOMER CARE!

1) The domains that are in question were on separate account, which was NOT provided Billing information or authorization to merge and be billed through additional customer accounts
2) Customer Canceled those domains on original account NEVER gave permission to renew on different account orally or in writing or merge accounts.
3) With out consent of customer, Go daddy merged those domains with another active account, which did have active payment on file
4) Go daddy was contacted when charge occurred to again to cancel those domains & website builder, which also included the domain as well as proof of
agreement on Godaddy's admittance that domains account were merged with out consent and NOT an agreed upon to be charged as that would have had to occur on first original account, they offered a refund, which was never processed to my Bank account.
5) Several days later, on the un-authorized account, domain names were charged for 2 years for $79, with NO consent and having already been canceled on previous account and admittance by Go daddy they were in the wrong by merging accounts. 
6) Only in Go Daddy's computers ,NOT IN MY BANK, was a refund ever obtained for website builder and NOT attempt to refund the domain named even in their computers 
has been made. I even offered to email PROOF of bank statement no monies received, which was declined by GO Daddy. Therefore , since monies were taken from unauthorized account refund is STILL D
7)

The response from the CEO is completely wrong.
We asked to reassign the c-panel to [redacted].
Two websites were moved onto the [redacted] c-panel in late July.  Why would I cancel a plan that was already paid for to pay more?  This is ludicrous.

I called because I noticed when pulling my website up it had been turned off. I called to inquire and told I missed the date for the website builder renewal and my options were to rebuild my website or pay $60 to get the tech team to release it. Building that site was approximately a 50 hour endeavor and if I rebuild it it WILL NOT be with your product. I had been paying with an account credit recently because I had been refunded from where you overcharged me so you corrected the mistake you made and I'm happy to correct in paying the monthly fee and I would understand paying a late fee but $60 is an exorbitant fee for the tech team to simply release my site information, they aren't having to rebuild them. I have gotten quotes from other hosting services that are more cost effective and one that even includes an app I would like to get past this and remain a customer but I will not do so with an unreasonable charge to restore my site pages.I want to continue with an amicable solution for both sides but even when speaking to supervisors their stance is there is nothing anyone can do. I still had a credit from where they had overcharged me but you can't auto renew with account credits and I had been dealing with immensely stressful family issues including a son in and out of the hospital with seizures and a mother entering hospice care and they do not care the circumstances even though credit was there to cover it. I have investigated other hosting companies and would never recommend them with how they treated me and took advantage to get an exorbitant extra fee.

GoDaddy has no confidence in their business that they automatically set you up for a yearly renewal over a monthly renewal when there is no monetary value to do so. They then offer a hosting service that doesn't allow you to hook up to a MySQL database. When I went to customer service on ways to work around it they offered nothing... I will never give another cent to GoDaddy in the future. When I asked if I could be refunded for the yearly amount I was charged and just pay the monthly the refused that as well.

I was shocked to find that GoDaddy.com had taken money out of my bank without my permission. I know that I had not ticked the box for auto renew. I did receive e-mails from GoDaddy saying that my account was due for renewal which I never replied to because I did not want to renew, This does not give GoDaddy permission to just go ahead and renew my account. I phoned them up the gentleman working for GoDaddy said it was my fault for not reading my e-mails ! Also had to wait on the phone don't know why as when he came back he said that's fine you will get a e-mail and refund so why was I left hanging on a phone for at 20 mins my mobile bill will be at least £10 pounds for that call.

I have dealt with GoDaady as a registrar for many years and held them in highest esteem until I decided to use them to host my site when my nightmare began. I am a software developer and an intranetwork engineer and have been in my profession for the last 26 years.

1. Security Warning

I started with a shared windows hosting ($9.99 / month) on June 16 2016 and soon realized that their .net offering was not upto date as they claimed. My apps were written in Asp.net core. I was told that they would be upgrading soon, but that never happened. After 2 weeks of waiting and realizing the limitation of the shared environment and overcoming my disappointment , I moved to purchase a Virtual Private Server account on July 6 2016. Disappointed because they refused to give any credit towards the new purchase which I had to do due to their limitations. I chose the self managed option as I am highly experienced in my field. As a rule I do a security monitoring before uploading my files when I discovered that I was a target of brute force attack. On a Windows server you can see this happening on the Event Viewer when every second a login attempt is being made with different user names. This began within 24hrs of me signing up. Let me also add here that the domain name I was using was brand new and had nothing to indicating anything special was behind it.

When I informed GoDaddy about this, they convinced me that they would have a resolution within 48 hrs. Being busy with everything else I came to realize on July 16 2016 that I was still waiting for a resolution. When I called them now they started a parrot like repetition saying that on a self managed server, it was my responsibility to prevent getting hacked and that their parent servers were their only concern. GoDaddy's solution was for me to pay them more money so they can manage. When I asked them if they would be moving my domain to a different machine, they said "NO" that was not required.

As much as I agree with protecting my assets, here are the problems with those statements.

(a) The server that I purchased exists on their physical network, the IP address is provisioned by them and to reach my server, every connection must pass through their routers & a (phantom) firewall. The attacks don't originate out of thin air as they make it seem like the machine I was given was sitting in an open field.

(b) So they can't answer what changes the security situation when my domain does not use a different machine.

I used a program called VisualRoute, 14 day free trial and realized what a poorly configured network they have. Every responsible company has a fiduciary of providing a first line of defense against Denial of Service, DDoS etc. as this also affects the performance. GoDaddy miserably fails in this aspect. Another point to note is they do not indicate their lack of protecting you anywhere on their website nor on the phone.

2. Inter-departmental Communications break

Their Customer Development Department called me as I was getting ready to ask for a full refund since I could not use their service at all due to security issues. Their promise to refund turned into a phone transfer nightmare between their accounting department & the hosting department who did not honor that and start to point out my "inability". As though it's ok for this hacking to go on.

3. No higher ups to help

When tying to get to a supervisor's supervisor, they will simply refuse to give a even an email address saying you have reached the end of the rope.

4. Billing Issues

I also realized that when I moved on to the VPS, the sales person assured me that the shared hosting is cancelled and there was nothing else I need to do. That was not true as I was charged $9.99 on July 15th. I know it's a small amount but not only this would add up eventually but it's also the principle.

5. Bottomline & Resolution

Bottom line is buyers beware and please ask the appropriate questions based on what I have written here.

By all means AVOID GoDaddy. I found a host that seems to satisfy all that I was looking for, at least so far. I had to file a Dispute with my financial institution and got a full refund as GoDaddy will trick you to wait and inform you that you went past the 48 hr mark.

I am not happy with GoDaddy.com. First, I can't get my website to work properly...not showing up on the internet, etc.... I called customer service, and they won't help me because, I assume, I'm not upgraded enough to get that special care or treatment.

Now, I keep getting unsolicited phone calls from them even though I told them I don't want to participate in their surveys for personal reasons I'd rather not say.

By the way, I had to give them my cell phone number. Otherwise, I wouldn't have gotten the service in the first place. Believe me, I hesitate to do so. But, they won't do business with you at all unless you give them your cell phone number.

That's how most companies operate. I have accepted this as a part of the deal. Other companies have not called me with unsolicited phone calls. Why should they? And, after I asked them not to call me. I'd rather call them if I want to talk about concerns.

I just received an email that Godaddy had bill me 19.99 for a domain renewal that I did not authorize. Had I not checked my email I would not have seen the paypal debit to my account. This has got to be illegal.

The worst customer service and substandard web hosting. Godaddy's main interest, to me, is to confuse non-technical customers in order to extract as much fees as possible. Though the web hosting is inexpensive users pay a lot more as additional charges. The site I'm administering for a non-profit has already paid over $200 in additional charges in last two years alone. The terms & conditions change so, for example, if you are unaware that their back up term policy has changed your files can be lost forever. Different representatives give different information and, not sure, whether some of them know what they are talking about. Once I received an unsolicited phone call, asking for any questions that I may have. I asked whether I can install an CMS application such as [redacted] without affecting the current website which was developed by an outside vendor. After repeating my question several times the answer Godaddy rep gave was, 'yes'. Once I have done that the index file and database was erased, I ended up paying $150 to Godaddy to restore the site to its most previous version. Godaddy is not responsible for security though the site rests in its servers. They push you to buy expensive 3rd party applications to secure the site. I declined the offer and a few months after that our site was hacked. I cannot understand who wants to hack "srilankansforpeace" ! Once I found out our site is not working I requested to pay the fee of $150 again to restore the site only to learn that their current back up policy is only one (1) month. The entire site that we paid over $1000 to build has been lost. Different versions of CMS such as [redacted], [redacted] don't work properly with Godaddy servers. You may end up losing access to update the site as an admin. The alternative is updating to a newer version for a fee and a different plan. If you have existing files GoDaddy charges extra fees to migrate those. GoDaddy is all about fees; there is serious lack of concern about customers or customer service. They don't care what happen to your site as long as they can collect fees. My recommendation is, it is better to pay extra and get a good hosting service rather than pay less and get stranded with Godaddy as had happened to me right now!

I have called Godaddy.com tech support since 9-2-2014 to fix an issue that they have with the security certificate of our airline website http://www.[redacted].com. Since then with 7-calls to their tech department and hours wasted on the phone, they keep telling me that they are working on it. The president of the company is very upset and their website customers have made so many complaints in few days that you don't believe. I as the web developer am about to change hosting company and move all my clients away from Goddady. They don't give it damn about customer's business.