GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is my account and has been since October 2010. I have followed the process completely and they still refuse to follow through on their end. ?

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and reiterate that GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced. Access to the cPanel through http:// backuponcloud.ca/cPanel is available and we are unable to duplicate any errors. For compatibility with the coding and cPanel offering, this type of concern is outside of GoDaddy's scope of support. Our level and Statement of Support can be reviewed here: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support If the complainant still feels they need assistance with technical issues for their hosting plan these requests are best handled by our Customer Care hosting teams. The Office of the CEO is not a technical support channel but our 24/7 Customer Care staff can be reached at ###-###-####. As previously offered, we are glad to offer the complainant a refund for unused time on the cPanel hosting if they wish to also remove the time from the hosting plan.  If the complainant would like to go back to their previous hosting plan and cancel cPanel hosting, we can provide an In-Store Credit for any unused months that had been purchased on the plan.  Should the complainant wish to take advantage of either offer, they can contact this office directly via email.Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response GoDaddy provided states that they will not allow release of my address so I can change company, without the provision of a full color copy scan of my driver's license including visible signature to this company for them to keep for record on their servers. This would obviously open me to identity theft and credit security risks. It is unreasonable.At no point in time did I agree to only allow domain security release with the provision of a scanned copy of my driver's license for your business to keep on file on your server, as you are reporting is required by GoDaddy. I have spoken to a representative from the [redacted] who also advised against providing a copy of my driver's license to GoDaddy for release of a website domain. This is an unreasonable requirement and designed to prevent customers from leaving GoDaddy and seeking out service with another company. My identification can be completed via the e-mail address I registered with, which has been satisfactory for all other GoDaddy transactions including adding more services to my account or the phone number I provided. This is acceptable to this company when paying for services, however is unacceptable when seeking service cessation. There are many other ways to prove my identity, including utilizing my address which you have on file, personal details, e-mail address or details about my account, history and password. Requiring that I give my driver's license is unreasonable and I never agreed to that. I have spoken to other bloggers whom were prevented from gaining access to their domain, whom also did not give a driver's license due to major personal security risk, and were forced to obtain new address from another company. GoDaddy has made this request in order to prevent customers from changing companies and in an attempt to force domain customers to purchase their services and prevent loss of sales.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After a careful review of the business's response, I see that they still evade dealing with, or even understanding, my serious concerns. This problem began this around the beginning of June of this year. On June 18, when I realized that GoDaddy was making the process difficult, I began to keep their correspondence. I also kept track of the statements made by them during numerous telephone calls in which I tried to get someone to sort out this problem. First, they asked for copies of the messages. When I sent those, they told me that the messages had to be sent in eml format. When I sent them in eml format, they told me that the message could not have the word "test" in it. When I was able to send a message in eml format without the word "test," they wrote to say that they no longer supported their own email service (please see attachment July31-2.pdf). Telephone conversations have generally proved frustrating. [redacted] clearly had no idea of what to do about this issue; several times, me on extended holds and then came back each time with a different story. [redacted] proved much more helpful; after talking with him, I felt sure the problem would be cleared up, but unfortunately GoDaddy dropped the ball again. After my conversation with Mr. [redacted], I received a message form "[redacted]" on the "Advanced Technical Support Team" indicating that the problem would be solved in a matter of hours (please see attachment Aug03.pdf).For several days, I thought that the problem had been taken care of, but then my wife tried to reply to an email I sent and she received the same old spam bounce back. In this case, I was able to immediately put the original message and the bounced back message into an eml format and send them to GoDaddy. Instead of looking into the problem, they came up with yet another excuse, telling me that the message had "expired" from their logs (please see attachment Aug24.pdf). Perhaps this was the so-called response to my Revdex.com complaint; I have received no other response from them. If this is the response to me complaint, it doesn't help much; they are claiming that the message I sent immediately after it bounced back is too old (has, in fact, "expired") and have also provided no way for me to respond to them.To go back to the concern that began this, recipients of my emails are getting their replies to me bounced back as suspected spam. If someone literate and reasonably concerned looked into this problem, they could probably clear it up in moments - far less time, I suspect, than they have already spent stalling me. After running a google search on GoDaddy bounce backs, I have found that the business has many customers confronting this problem so they must know what it is and how to deal with it. I hope that they stop sending formulaic responses to the Revdex.com and instead take care of us.Please keep in mind:1. Getting messages to send to GoDaddy was difficult as I had to go to friends, family members, and colleagues who had had their mail to me bounced back and get them to send me copies. This entailed a great deal of work.2. Clearly, there is some flaw in the GoDaddy spam detection process as the bounce backs come from people I know trying to respond to simple messages. Even as they cannot get through to me with messages that obviously have no spam content, I get out-and-out spam in my inbox every single day.Thank you for your consideration of my request to have these concerns dealt with properly.Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    CashParking® Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 2, 2015, the complainant purchased GoDaddy’s CashParking® service for a one-month term via online transaction. CashParking® is a service that allows customers to earn money on parked domain names, by allowing our advertising partners to place context-relevant advertisements on customers’ parked pages. Parked pages are pages that display a temporary Web page when someone enters the domain name in a Web browser.Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration on March 2, 2015 and April 2, 2015, respectively, and did so in a good faith effort to honor its agreements with the complainant.On May 12, 2015, the complainant’s CashParking® account was suspended due to violations of the CashParking® Service Agreement; specifically, driving illegitimate or un-natural traffic to their parked domain names.  The complainant subsequently canceled the CashParking® account in question from within their customer account on May 19, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per the CashParking® Service Agreement the complainant acknowledged and agreed to, remedies and penalties that the complainant can incur for violating the agreed terms include “the forfeiture of any previously earned revenue in connection with the Services, which has yet to be paid”.In this case, any unpaid commissions earned previously were forfeited due to the complainant’s violations of the CashParking® Service Agreement.If the complainant has further questions or concerns regarding their canceled CashParking® account or forfeited commissions, they will need to contact our CashParking® team at [email protected] you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the additional concerns presented by the complainant. While the complainant’s domain may be set to expire in 2018, the complainant’s concerns revolve around their hosting account, a separate product.As previously stated, GoDaddy made the difficult decision to cease the hosting service that the complainant’s website resided on.  The complainant was notified via email on May 14, 2015 via email.  GoDaddy has no control over what happens to email notices after leaving our system, or how the complainant's ISP or email client chooses to handle the email once received.  GoDaddy did not call the complainant, in compliance with the complainant’s contact preferences stating they do not wish to receive calls regarding their account.GoDaddy provided 33 days after suspension to allow the complainant to retrieve files, however, no action was taken by the complainant until November 15, 2015.  While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Again, the complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this code. GoDaddy will not provide $3000 as requested, nor will GoDaddy create a new site for the complainant at no charge.  The complainant may wish to review sites such as Archive.org and utilize the “Wayback Machine” to determine if they may be able to recover any of their site content.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I reject the response.  
The time between when I received the link advertisement, and when I clicked on it was just seconds.  I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed).  
Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions.  It is also noteworthy, that the false advertising continues at this moment, and is able to be reproduced.  I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $16.96.  I expect to pay for what I ordered, and what I ordered is what I advertised $1 domain registration for ".us" domains.  I also order other products included in the $16.96 total, that are not in dispute.  I am only asking for a refund of the disputed amount, by my calculation, $9.  I still expect to pay approximately $9 for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire.  And obviously I am not too concerned about the $9 (it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to  "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining.   I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear.   And yes I do want my est. $9 back!

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

h[redacted] On February 1, 2015 our customer purchased a domain name registration, an email plan, and a Website Builder plan, each for a one-year term via online transaction. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 2, 2016 and February 21, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew these services and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent multiple renewal notices prior to the renewal transactions. These notices informed our customer their products would be renewed in accordance with their account preferences unless additional action was taken. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, use of a new email address. Account management is a customer responsibility.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 9, 2016 our customer connected with our billing team.  The renewal preference was disabled on their existing products and received a full refund for the latest renewal transactions was submitted to the original payment method. Our customer may find the following article helpful if they wish to immediately cancel their services:Cancel Products in your GoDaddy Account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

All of my databases are still not recovered.   While I understand you cover yourself in legal terms burried in your terms of service,  it still does not make this good customer service or a decent way to treat your long term customers of ten years when non payment is due to my credit card being compromised due to fraud!   And to make things worse,  the two Sites that I am most concerned with recovering,  one of which is a site I host and manage for Free for a charitable organization are still not recovered.   And I work at a tech company.   The actual 'work'  time of restoring a backup is a matter of minutes,  not this big production that requires exorbitant charges.   I currently have a ticket still open that I am still waiting to be addressed on these main two sites on one of these hosting plans.    See incident ID [redacted] for more information.   So at this point,  not only are your restore fees ridiculous,  and not only is charging them when payment wasnt received due to fraud poor customer service,  but I have not received what I've paid for.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On March 1, 2015 our customer purchased a domain, email plan, and a Website Builder plan via online transaction, each for a 1-year term. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 1, 2016 and March 2, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question for another 1-year term, and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices on:• January 1, 2016• January 31, 2016• February 15, 2016• February 20, 2016• February 25, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless action was taken. GoDaddy provides customers full control of their renewal preferences. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On April 6, 2016 our customer canceled their services and requested refunds for the latest renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The latest domain renewal transaction was refunded in full. Our customer was properly informed the email and Website Builder services were beyond the time period to receive the desired refund.    Our customer may find the following article helpful:GoDaddy Refund Policy –https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.Based on the information provided by...

the complainant, we have been unable to locate any recent interactions with our customer support teams.RESOLUTION:GoDaddy does not want the complainant to pay for unwanted items that they did not authorize.  The complainant will need to contact our billing teams directly via phone at [redacted] as the information needed to investigate this charge is too sensitive to be provided in a public forum.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]...

On September 14, 2015 our customer purchased a Windows Dedicated Server with Fully Managed Services for a two-year term with assistance from GoDaddy’s customer care.  On that same date, a migration was started to move content from our customer’s current server to their newly purchased one.  This migration completed on September 17, 2015.Our customer contacted GoDaddy’s hosting support teams on multiple occasions in December 2015 to address potential missing content. GoDaddy worked vigorously to resolve the technical issues our customer was experiencing.On June 17, 2016, our customer contacted GoDaddy’s support teams due to inability to access email on their server.  Our customer’s email services were still operating from their original server, which had been suspended due to non-renewal.  GoDaddy’s support teams reactivated the original server, and performed a migration of email content to the new server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A supervisor from GoDaddy’s hosting support teams has connected with our customer and is working to finalize steps of the email migration and ensure all content has been successfully migrated.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. GoDaddy upheld its agreements with our customer and provided refunds where applicable per our Refund Policy. We will share our customer’s feedback with the appropriate departments regarding their experience. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On June 6, 2016 our customer contacted GoDaddy’s customer care team via chat interface, stating their website was intermittently unavailable. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer. After this was resolved, our customer’s website continued to experience resource performance issues which was determined to be caused by their website content over-utilizing the shared hosting server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time, our customer has not contacted GoDaddy’s customer care teams with any further issues. As a goodwill gesture we have added a one-month renewal to their hosting plan at no cost. Should our customer have any further issues they may contact GoDaddy’s 24/7 customer care teams at 480-505-8877 or via chat support.godaddy.com. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxWhen a customer sets up an account we require a four digit pin be created in order for our customer support to be able to securely validate a caller. We also allow for customers to validate an account with our support team with the last eight digits of a credit card on file for circumstances where the pin number cannot be used. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We attempted to contact our customer by phone but were unable to connect with them. Our customer can request to update the email address on file to an active email address by filling out a claim form at https://ChangeUpdate.com.  If our customer needs assistance or has any questions about filling out the form they can call our 24/7 customer support team at 480-505-8877.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 9, 2011, our customer purchased a domain name transfer via...

online transaction.  Domain transfers allow customers to transfer their domain’s registration to GoDaddy.  During this transaction, our customer purchased an additional 4 years of registration for the domain.On July 16, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on:April 16, 2016May 16, 2016June 15, 2016June 30, 2016July 10, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken.  Account management is a customer responsibility.On September 2 and 6, 2016, our customer contacted GoDaddy’s customer care requesting a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a domain registrar, GoDaddy pays registries when renewing or registering domain names on a customer’s behalf, and has a limited time frame in which we may be able to receive funds back from canceled domains.  The domain was renewed in a good faith effort to uphold our agreements with the customer, and is past the period of refund eligibility.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 2, 2014 and October 3, 2014 our customer purchased two...

separate domain names for two year terms during online transactions. On October 4, 2016 per our customer’s account preferences, GoDaddy was instructed to automatically renew each domain name upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to the renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order a confirmation email containing itemized details following the transaction.  On October 12, 2016 our customer cancelled the domain names. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 24, 2016 our customer contacted our support teams and was properly notified that the renewal transaction in question is beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at [redacted]We encourage our customers to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. Account management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Over a year ago, I was contacted by GoDaddy about the ability to participate in an auction service to obtain certain URL's, as there was one in particular that was going up for auction. So I paid my $5 for the Auctions access. I was not told that this access would be setup on an auto-renewal basis. I consequently was able to purchase the domain name through their auction that I wanted. Fast forward to nearly a year later and I was sent an email saying that they were trying to renew my $5 purchase. I tried replying to the email to say that I didn't wish them to do this, yet they did it anyway. I've been enrolled in many auto-renewal programs throughout my life, even though I'm not fond of them. So I contacted GoDaddy to ask for a refund of this $5 charge. I was told by their customer service rep and a Manager that they simply couldn't or wouldn't refund this $5 charge. I threatened to pull my other services and they just said that if I needed to do this, that was fine. I do not appreciate these tactics and feel that they are underhanded, and when my domain hosting comes to a conclusion, I will be looking for another company to do business with, as I do not appreciate these kinds of tactics. Very poor customer service and it's amazing that they would risk a bad review and losing a larger level of business over $5.

I was charge for a service twice that I did not receive nor request. I do not know how they gained access to my charge card.

This company has been absolutely unprofessional. They charged my card to tense the numerous domains names that I have purchased through Go Daddy. However, I did not have sufficient funds in my account yet it was charged anyways. I was charged a fee from my bank is well. So I called Go Daddy and spoke to numerous supervisors to rectify some of this. NO ONE cared or even offered any suggestion to help me out and I have loyal customer for at least eight years. When I asked to speak with the manager who is the head of the supervisor she would not put me in contact with him or even give me his full name. It was very unprofessional to have an unhappy client who has been loyal to be treated this way. All the emails they have sent to me offer a promotional code for 25% off until the November 28. I never got the chance to get that because my card was charged on the 12th. So they won't even honor the discount because my account was already charged. Not blue email stated that my card was charged by November 12 if I did not manually renew my domain names. Simple as that, yet nobody in customer service really cared. In my opinion that's the least they could do considering I have an overdraft at my bank now. I just can't believe he offer you a coupon in order to use up until the 28th and not allow you to get the discount because your products expired before that date. The situation could've been easily avoided if there are emails have been clear & to the point. I am letting all of my domain names expire and moving on to a new company and I am taking other people with me that I am no use Go Daddy. Most people I know have not been happy with their service, it's not user-friendly to begin with & their customer service is absolutely awful. I highly disapprove anyone from using this site. There are so many better ones out there who actually care and help you out. I was even more upset that the supervisor said his manager was not in a position to take phone calls and would not give me his information to even leave a message. This Just puts somebody in such a frustrated situation!!!!!!! So I am filing a complaint here and I'm also filing a dispute through [redacted] and they will contact Go Daddy on my behalf. I will also be writing a letter to the company (perhaps to the mysterious manager named [redacted]) & doing what I can to prevent this from happening to other people. It's a lot of money that I lost & all this could've been solved by a very simple email clearly stating the date my products will expire, when I'd be automatic charged and if I want to use the discount I have to manually put it in. See how I just stated it in one sentence, how hard would that have been for them to put in an email?!?!? Horrible service...HORRIBLE!!!