GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID 10802943, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi and thanks for the update with my issue with Go Daddy.com again my name is [redacted] the owner of the DJ blog network, and no one other than me had accessed to any of my user names and passwords to any account that I have, not even my daughter has my username and password, to Go Daddy how this happen I will never know.
The only thing Go Daddy should've called me by phone anyone who is familiar with emails knows that they're not 100% anymore, and I do not log into my Go Daddy account every day I have no reason to do that unless I'm having some kind of issues with my blog, and then Go Daddy should have records for everything that had happened I have called the Go Daddy support I've even call them some mornings as early as 7 AM even on Sunday morning and yes they have helped me solve the problems that I've always had up until now.The only thing I was asking from Go Daddy is for them to take steps to get my domain name back I do not hear from them anymore and this please put your self where I met I have lost three years of really hard work I work weekends holidays, a build in the content on the Dj Blog Network, I even get up some mornings as early as 3 AM and start working on my stuff I work very hard and then Go Daddy even tells me to try to work out a deal with dream host in Indonesia which I will not do this just like someone breaking in your house and still in a TV it in you asking them to let you use it that just don't go with me.Now I'm going to be setting the Dj Blog Network backup under Dj Blog Network.net if I have to I would rather have my original domain name back but I will not be buying any more domain names or services from Go Daddy.com as it turns out I am not happy how things have went with them.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement•...

Domain Name Proxy AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2013 our customer registered a domain name via online transaction.  During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised.  Our customer submitted the necessary documents and the Protected Registration service was canceled on January 8, 2016.  A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted] - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to...

the following agreements upon conducting business with GoDaddy: ·         Universal Terms of Service Agreement·         Hosting Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 14, 2015, the complainant purchased GoDaddy’s Deluxe Managed WordPress hosting for a one month term with assistance from GoDaddy’s customer care agents. On November 14, 2015 and December 14, 2015 respectively, GoDaddy was instructed per the complainant’s account preferences to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with the complainant.  Account management is a customer responsibility. RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the complainant has canceled the Managed WordPress hosting account in question, we have refunded the prior two months of automatic renewals as a one-time exception to our refund policy.  Future refunds would be provided in accordance with our refund policy. EDUCATION: The complainant may find the following articles from GoDaddy’s help center useful: Refund Policy:https://www.godaddy.com/help/refund-policy-8849 Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddyC[redacted]

Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxOn November 13, 2015, the complainant registered the domain in question via online transaction for a 1-year term. On February 8, 2016 our records show a user accessed the complainant’s GoDaddy account using proper login credentials and renewed the domain for an additional 9-year term.Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password. GoDaddy also offers Two-Factor Authentication, a no-cost security feature that may prevent unauthorized account access.  The complainant was not utilizing this service.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.We strongly encourage the complainant to utilize best practices to secure their GoDaddy account and services within. As a one-time exception, GoDaddy has reactivated the complainant’s domain. Future refunds will only be provided in accordance with our refund policy.The complainant may find the following articles useful: Enable Two-Factor Authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Lock Down A Compromised Account:https://www.godaddy.com/help/lock-down-a-compromised-account-6966Refund Policy: https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address the concerns presented.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: Universal Terms of Service AgreementDomain Name Registration AgreementWebsite Builder Service Agreement The most recent version of these agreements can be found at the following URL: https://www.godaddy.com/legal-agreements.aspx On April 5, 2010 the complainant purchased a two year domain name registration.  The domain in question was then manually renewed for a one year term on April 6, 2012. GoDaddy was instructed not to renew the complainant’s domain name registration after the 1 year renewal term expired in April 2013 per their account preferences.The Website Builder automatically renewed monthly per the complainant’s account preferences until January 11, 2014 when it was canceled by the complainant. GoDaddy sent notification to the complainant each time the Website Builder automatically renewed. Account management is a customer responsibility.  RESOLUTION: GoDaddy upheld its agreements in good faith and honored its terms of service. As a gesture of goodwill, the complainant has been refunded the last three renewals of the Website Builder product totaling $26.97.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted]

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.

The complainant agreed to the following agreements...

upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

• Hosting Agreement

• Domain Name Registration Agreement

The most recent version of these agreements can be found at the following URL:

https://www.godaddy.com/legal-agreements.aspx

Per the complainant's account preferences, GoDaddy was instructed automatically renew a domain name registration and hosting account upon the respective products expiration and did attempt to do so in a good faith effort to honor its agreements with the complainant.  Unfortunately, each renewal attempt was declined by the complainant’s financial institution. Account management and data backup is a customer responsibility and we did attempt to notify the complainant multiple times.

Should a customer not maintain their own backups and wish for Go Daddy to restore a web site from its own disaster recovery files, a fee of $150 is typically assessed. This restore fee is not a product that Go Daddy offers, but rather a service that Go Daddy may provide in rare occasions when a customer does not have their own backups.  Restores performed by Go Daddy are not guaranteed, may take 7 to 10 business days to be resolved, and must be requested less than 30 days prior to cancellation of the hosting.

Due to the intricacies involved with restoring a web site from these off-site backup files, Go Daddy does recommend and advise our customers to maintain their own local backups.  If a customer does maintain their own backups, a restore from Go Daddy’s recovery files would not be necessary.

RESOLUTION:

GoDaddy upheld its agreements and honored its terms of service. We have successfully connected with our customer via phone to discuss their concerns.

As discussed in the Domain Name Registration Agreement referenced above, domain name registrations which have expired or have been deleted within a customer account may be subject to additional Redemption Fees to recover. This fee is currently $80.  As a courtesy, GoDaddy had previously waived half of the Redemption fee and our customer had reactivated their domain. GoDaddy will not provide a refund for the Redemption fee.

During our phone conversation our customer had indicated they had maintained their own backup of web site files. As such, our customer would simply need to purchase a new hosting plan and upload their files.  

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The purchase for the Quick Shopping Cart was refunded and credited to my GoDaddy.com Account and since has been used to re-purchase a new Quick Shopping Cart hosting account and to reinstall a new QSC account to remedy all errors with the prior Quick Shopping Cart installation. The business has performed this action and, I will consider this complaint resolved.

Thank you Revdex.com for your valued assistance with this matter, and thank you GoDaddy.com for being a standup company.

Regards,

Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered into...

terms with the complainant, nor are they our customer. GoDaddy has no control over content or accuracy of content provided by third party sites such as two.com.  RESOLUTION: If the compliant can provide us with more detailed information such as an order number or cr we would be happy to review their concerns in detail.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kind Regards,

[redacted]Office of the CEO

Dear Dispute Resolution Consultant,  Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.   Prior to the purchase of products and...

services our customer acknowledged the following agreements:   ·  Universal Terms of Service Agreement·  GoDaddy Online Bookkeeping Service AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]  Per our customer’s account preferences, GoDaddy was instructed to automatically renew their services upon expiration and did so in a good faith effort to honor its agreements with the customer. GoDaddy provides customers full control over the automatic renewal feature from within their account. Account management is a customer responsibility.Additionally, multiple reminders were sent via email to our customer prior to the renewal date. These notices stated that the expiring items would be renewed automatically in accordance with their account settings.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them but has been unsuccessful in our attempts to contact the customer. From the information provided by our customer, GoDaddy located a single transaction in the amount of $127.08. This has been refunded in full to our customer. We will gladly review any new information they wish to share regarding additional transactions.GoDaddy is happy to send the customer's financial institution a letter asking that they waive any overdraft fees as a gesture of goodwill toward a mutual client if they provide us with proper contact information for their financial institution. Please understand that GoDaddy has no control over the decision reached by the customer's financial institution. Education:For future reference, the customer can easily cancel unneeded items in their account by following the instructions listed here: [redacted]

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.  Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.

As previously stated, the complainant acknowledged and agreed to GoDaddy’s terms of service, including the Workspace Service Agreement, which states that free services may offer fewer features than the paid versions.  

As a gesture of goodwill, we will add a $25 In-Store Credit that the complainant can use towards upgrade of their email account. Again, if the complainant no longer wishes to continue using their Website Builder product and free emails, they are welcome to cancel within 45 days of purchase for a refund.  If the complainant chooses not to cancel the free domain received with the transaction, any refund would be less the retail price of that domain's registration.

Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· Universal Terms of Service· GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The complainant is using email through their Cpanel Hosting account and in order for us to troubleshoot the matter we needed not only the bounced message but also the original message attempting to be sent.  In working with our support teams this information was requested and we let the complainant know we could escalate it to our advanced tier teams once it was received.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office reached out to the complainant directly to address their concerns and technical issues with email and the SSL. GoDaddy’s technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.As a measure of goodwill we also provided the complainant with a refund of 3 month off their annual hosting plan purchase. We consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. [redacted]Office of the CEO - GoDaddy

The reason I rebutted the complaint is because I have my bank statement showing where the 2 months was paid to go daddy for my website. And they're sayin they didn't receive it but it was taken out if my account 9.99 each month. 

Thanks [redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Workspace Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer. Our supervisor did not indicate the email platform was inferior or discontinued. We appreciate the complainant’s candid feedback and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question are working as expected. An alternate email solution was provided as an option only. EDUCATION: Our customer way wish to review GoDaddy’s alternate email options by visiting:[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]

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I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Godaddy auctions clearly at best have a loop hole that allows people that do not own a domain to post a domain for sale. Had I not caught this error earlier they would have paid the theft that posted the domain they did not own. Now let's look at the facts."On July 19, 2014 the complainant listed the specified domain for sale as a Premium Domain Listing with GoDaddy for $2500." - True"On October 23, 2014 the domain was also listed via the [redacted] Domain Marketplace for $449.00.  Upon listing the domain on [redacted], an email was sent to the complainant requesting them to authorize their participation in the [redacted] program for their domain listing.  The complainant acknowledged the sale of the domain through [redacted] and the following agreement:" - The domain was listed by someone who did not own the domain. The attempted to sale the domain and would have gotten paid had I not caught it early. The email that I was sent was to authorized [redacted] (godaddy owned) to sale my domain. I still have all my emails. In none of these emails does it any say I authorized the sale of my for $449. As a matter of fact when I click the link it took me back to my godaddy control panel where I had the domain listed for $2500. Not on email I reacived even had a link to the post that someone created. How would I even know it was telling me a post was created ? GoDaddy Premium Promotion Agreement - I have read this several times. What paragraph should I be reading ? Is there a paragraph in here that says if someone list you domain for sale we will send you an email that does not tell you it was listed under a different price and if you click that link you are obligated to sell your domain for the price someone who did not own it listed it for? I do not see that paragraph, please point me to it?"The domain name was sold on November 4, 2014 and removed from the complainant’s account per the selling price and terms they had acknowledged.

Regards," - not only was it removed but I did not receive a email saying it was sold because they let someone who did not own the domain purchase it. I'm pretty sure they received the email. The selling price I listed it for was $2500 so this statement is false. Where in the terms again did I agree to let someone who does not own my domain sell it ?"GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service." - FalseI'm trying to resolve this without litigation and contacting my close friend which is a program director at [redacted]. This is not a threat just a guaranteed next step if godaddy does not atleast accept responsibility for what is clearly a terrible loophole in there system that allows people to sell other people domains that do not own them. I still have all my emails and none of them even mention that it was a post created outside of the one I made for $2500. Please reconsider your stance.  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here are details why I am not satisfied with the resolution.A. They did not accept they gave all our details to [redacted] - this happened because of them.B. I dont think the management really was keen on talking and he was NOT AT ALL LISTENING -that's under the scope of Godaddy Agreement. This does not make sense.C. Did they really evaluate, investigate the calls-how many times he interpreted. He is not the CEO of Godaddy..he was not prepared to escalate also . I have attempted multiple times.D. I would like to discuss on the phone with CEO's office and explain - how I had worked and send people nice note when they are not honest.E. it is policy to Godaddy to maintain business ethics- which was not FOLLOWED AGAIN - they are stating this is not scope - it does not make sense at all.F. I would like to discuss squared away and get compensation for this harassment, mistreatment. They think they are Boss and we at their beck and call- bad attitude- I dont thin that;s possible.G. I have sent multiple emails to different supervisors- None of them really CARED TO CALL -Is that a policy of GODADDY not to care for CUSTOMERS. Am I not paying the bills? Is that not a scope - to treat customer, fair, honest, ethical, and respond to customers queries. I dont think it has happened. None of the steps were taken nor cared to call and say apologize and compensate for all this.H. They give 100 different reasons -till now they did not say why [redacted] was showing all our information - it is against [redacted] and [redacted] and [redacted] rule of providing personal privacy Violation -they are talking like this and not prepared to call and discuss- it does not makes sense. I. When they call they do not ask is the right time.They do not schedule calls-they call at their whims and fancies- Is that a policy of GodaddyJ. would be happy to call and schedule a call with them to discuss in detail and how they say that management persno called- he was not honest, ethical and he dos not care to listen - Is that scope of Godaddy not listening to customers K. is that godaddy scope of providing [redacted] to dishonest client - [redacted] - is that the ruleL. please think to yourself and consciour and answer- Let God Jesus Christ or [redacted] or [redacted] and come and check -Is the way to act? I have sent few emails to supervisor like [redacted] and others they did not care to call back -is that policy of Godaddy not calling back customers? is that the processI am prepared to discuss and call them ASAP . I sent them to discuss ASAP -they respond to you quietly without even calling me or discussing on it-it does not makes sense. It clearly to call - that's what most people are honest, will call to discuss to see how you can make the customer happy -they dont care- as you can see the way they have written and out of scope and do not call to discuss as a customer.First hting customer satisifaction is to call - which has not happend- Is that godaddys ethics or customer satisifaction way of working please thinka bout all that[redacted]

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with access to the account in question based on the documentation they have provided.  GoDaddy will not (and cannot in good faith) simply allow an unauthorized party to access customer accounts and domainsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On April 21 2014, the complainant purchased the email plan in question and did so for a one-year term via an online transaction.  This was for the period ending April 21, 2015.On April 21 2015, GoDaddy automatically renewed the email plan in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal on April 11, 2015.On May 28 2015, GoDaddy was notified that the complainant had disputed the aforementioned transaction through their issuing bank. The issuing bank revoked the payment for the automatic renewal of the email, pending outcome of the dispute. This chargeback removed the funds from GoDaddy for the email account renewal. Due to this, and per our terms of service, the email plan in questions was subsequently cancelled.Contrary to the complainant’s understanding, the email plan was cancelled because of the chargeback that was issued by the complainant’s bank, not because a payment method was removed from the account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since connected with our support teams and paid the chargeback administrative fee. Additionally, the complainant will need to reset up their email addresses as the previous plan was cancelled and should do so within 14 days.  If the email addresses are recreated within 14 days of the cancellation the emails should automatically restore to each email address. If the complainant does not do this before the 14 days from the cancellation passes, the email will no longer be recoverable.If the complainant needs any assistance with this process, they are welcome to contact our support teams.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

Thank you for the opportunity to address the concerns presented by the complainant.The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every...

attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If we do not receive an immediate rejection indicating the domain name is not available for registration, we will proceed with the registration request attempt. GoDaddy uses this method as registries will, from time to time, go offline for maintenance. During these maintenance periods, registration requests remain in a queue until the registry is back online. At that time, the registry will process orders in chronological order based on the date/time stamp of the request.GoDaddy did not receive an immediate rejection during the complainant’s registration attempt, and our system would have proceeded with the attempt at what was believed to be the correct price.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.After the registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name. The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names. Any registrar is required to sell the domain name at the price the registry has set. As GoDaddy was unable to successfully register the domain, the complainant’s order has been refunded in full. GoDaddy will be unable to honor the complainant’s request to purchase the domain on their behalf.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name...

Registration Agreement• Hosting AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 30, 2007, the complainant purchased a domain via online transaction for a two year term; a credit was provided for a free Windows shared hosting plan to use with the domain name.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting products. A notice was sent to the contact email on May 14, 2015 advising GoDaddy was ceasing this hosting service in an end of life, indicating the hosting would be suspended on July 2, 2015 and canceled on August 4, 2015. GoDaddy provided 33 days after suspension to allow the complainant to retrieve files. The complainant did not contact GoDaddy’s customer care team until November 15, 2015. RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.Account management, including maintaining data backups, is a customer responsibility.GoDaddy’s backups are maintained up to 30 rolling calendar days. The complainant’s hosting was canceled on August 4, 2015; no recoverable data is available. The complainant was provided a customer-specific code for a free Economy Plesk hosting plan for one year, and can contact our customer care team with any questions on redeeming this code. GoDaddy will not provide $3000 as requested.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 22, 2016 a domain our customer had been utilizing expired.  Per their account preferences, GoDaddy was instructed to not automatically renew the domain upon expiration and did not do so in a good faith effort to honor its agreements.GoDaddy sent notices prior to the expiration on:• October 24, 2015• November 23, 2015• December 23, 2016• January 7, 2016• January 17, 2016GoDaddy sent notices after the expiration on:• January 23, 2016• January 27, 2016• February 3, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed the normal expiration life-cycle and has since been acquired by another party. On March 8, 2016 our customer purchased GoDaddy's Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain registrant and potentially negotiate a sale of the registration. GoDaddy reached out to the current registrant of the domain in question and they declined the sale for the amount offered by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent notices pre- and post-expiration to our customer to inform of their expiring domain.  Furthermore, GoDaddy’s agent did contact the current registrant to negotiate a sale of the domain.  As such, and per our Refund Policy, GoDaddy is unable to provide the requested refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy