GoDaddy.com

Dear Dispute Resolution Consultant,  Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.  Upon purchase of services, our customer acknowledged and accepted the following agreements:...

 • Universal Terms of Service Agreement • Hosting Agreement  The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx  In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s website coding, not the functionality of the GoDaddy hosting platform.   Our customer was advised to review their code as we do not offer support for custom coding.   While the customer’s website code may work on their local machine, custom code may behave differently when uploaded to a web hosting server as they are configured differently than local computers.  RESOLUTION:  GoDaddy has upheld its agreements in good faith with the customer.  GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support and determined the issue is with our customer’s website code.  The customer may consider seeking help from an knowledgeable web developer to resolve their concerns that are outside of GoDaddy's scope of support. GoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer.  EDUCATION:  GoDaddy's Statement of Support:  https://support.godaddy.com/help/article/9522/godaddy-statement-of-support  Thank you again for the opportunity to address the concerns presented by our valuable customer.  Kindest regards,  [redacted] Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant first contacted GoDaddy’s Customer Care Center via online chat on August 7, 2015 regarding errors being received by visitors to their website.  As an immediate resolution could not be reached, the matter was escalated to our advanced teams for further review. On August 12, 2015 it was identified the problem the complainant experienced was due to their website scripting.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, the hosting plan which the complainant purchased is functioning as specified. Support for customer scripting is outside of GoDaddy’s Statement of Support.Should the complainant elect to cancel their hosting plan GoDaddy will, as a one-time exception to our Refund Policy, refund any unused months.EDUCATION:The complainant might find the following information useful. GoDaddy Statement of Supporthttps://www.godaddy.com/help/godaddy-statement-of-support-9522Refund Policyhttps://www.godaddy.com/help/refund-policy-8849Wikipedia HTTP 404https://en.wikipedia.org/wiki/HTTP_404Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. The complaint created a website that featured a function to generate emails to a specific address. The complainant neglected to create and configure this email address properly and now wishes to recover those emails sent to it and/or receive compensation. The complainant was provided with multiple options for configuring the email address in question and did not do so until after initiating their complaint. The creation and configuration of an email using GoDaddy products is not the same as configuring a device to receive email. GoDaddy will not provide the complainant with compensation to cover the expense they may have incurred to hire a third-party outside consultant and cannot recover the emails in question.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The In-Store Credit within our customer’s account, in the amount of $19.78 has been returned to the original payment is to a canceled credit card so that need that corrected by sending out an check like I asked for. Also I paid a year service for   Search Engine Visibility v1 (annual)

Term: 1 year(s)

Name: http://[redacted]/

Item number: 1401-1

Quantity: 1
but I canceled the auto renew for$35.88 $35.88 - $10.76 $25.12 for search engine visibility and did not auto renew and still was charge again Search Engine Visibility v1 - Renewal (annual)

Term: 1 year(s)

Name: http://[redacted]/

Item number: 31401-1

Quantity: 1

$35.88 $35.88 - - $35.88 and which I asked for a refund on and still have not received the $35.88 yet ( check needs to be sent out since credit card is canceled).
 please explain how you can sell a product search engine visibility and after a year and several months of having the service for [redacted] that it does not show up in any search engines and why I should have to pay the first year service of $25.12 for a service that does not work or help me?  waiting for my check $80.78
  
 

Regards,

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.
We stand by our previous response. On October 9, 2015, following the successful automatic renewal of domain name registrations per our customer's account preferences, GoDaddy sent an email confirmation to them which contained the itemized details of this transaction.  Approximately ten hours later our customer made the decision to manually process additional renewals. Our customer has since transferred all domain names to another registrar and the time added to the domains during the October 9, 2015 renewals accompanied them to that registrar. GoDaddy paid the registry for this time and cannot be expected to provide further refunds to our customer. There are no applicable refunds available to our customer.  As such, we believe this matter is closed.
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.
Kindest regards,
[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I do not accept this, but I knew this would be the response. I have been mislead, and godaddy profited from it. I only wanted to document that this was the case.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and regret any miscommunication that may have lead the complainant to believe that they had acquired the domain name [redacted].  Our research indicates that once we confirmed that the seller would be unable to provide the domain name [redacted], GoDaddy blocked the transaction and communicated this to the complainant. As no transaction was completed GoDaddy is not responsible for any losses the complainant may have incurred. Furthermore Huge Domains is not a GoDaddy company and we have no input over how they list domains for sale.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We stand by our previous response. GoDaddy restored the customer’s content from the Ultimate Hosting plan to the Deluxe plan within their account. Doing so eliminated the need for the customer to upload their data. To be clear, when GoDaddy migrates or restores content on behalf of our customers, we will not modify the content itself. As such, it is likely the customer had to make some content modifications to their site for it to function properly on the server they were moved to. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the customer.
Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. 
As previously stated, contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer in November 2015.
GoDaddy sent our customer email notifications of the pending domain renewals prior to taking renewal action as directed by our customer via their account preferences. GoDaddy does not arbitrarily change the email address provided by the customer and must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address. Account management is a customer responsibility.
As the domain renewals were beyond the timeframe applicable for refund, GoDaddy is unable to refund the customer.
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.
Kindest regards,
Melanie Van K[redacted]Office of the CEO - GoDaddy

The information they provided is subjective. As a developer and in agreement with other developers and GoDaddy potential customers whom have created a whole community surrounding this fraudulent business practice of what they call "front-running", I know that it is easy to setup multiple fake accounts from the system's back-end and set those account to a domain search requirements that fits a particular requirement, or if someone from their back-end who has access to their search logs, can easily register the searched domains for resale as it is more profitable for them. I once searched the domain name s[redacted] and it was available. The next day when I went to purchase it, it was bought and up for sale, which was strange. Even more ironic is that this was in 2011, and when you check their whois now, it shows a created date of 2004. How can a domain that was available in 2011 have been created in 2004? There are article of this all over the internet. Was Godaddy Caught Registering Domains Names After Availability Lookup? AUGUST 7, 2012 By BILL HARTZER
Godaddy, the domain name registrar, has apparently been caught registering domain names after someone has looked up the availability of a domain name. This guy claims that he looked up a domain name to see if that domain name was available. The domain name was available, but apparently he did not register the domain name that day. He came back a few days later to find that the domain name had been registered by, low and behold: Godaddy themselves. Article link: https://www.billhartzer.com/pages/godaddy-caught-registering-domains-afte...⇄ Other examples/Articles: https://news.ycombinator.com/item?id=[redacted] https://www.reddit.com/r/webdev/comments/2er8c4/domain_name_registered_on_godadd...⇄ http://www.warriorforum.com/main-internet-marketing-discussion-forum/753850-has-...⇄ Regards, [redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed...

to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 14, 2014 the complainant purchased a domain name registration via online transaction for a two-year term. This is for the period ending January 14, 2016. On January 15, 2016; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name and did so in good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on: • December 15, 2015 (30 day notice) • January 9, 2016 (5-day notice) These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund the complainant.  We encourage the complainant to review and manage their account settings to prevent further unwanted renewals. The complainant may find the following articles helpful: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Domain Renewals- https://www.godaddy.com/help/domain-renewals-19070 Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, KayJay R[redacted] Office of the CEO-GoDaddy

Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. Our agreements are at: https://www.godaddy.com/legal-agreements.aspx On January 10, 2016 our customer’s Website Builder...

expired. Per their account settings, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements; the customer's financial institution declined payment(s). GoDaddy sent expiration notices via email before and after expiration.After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days of service in suspended status. GoDaddy provided 20 days of service total without payment prior to cancellation on January 30, 2016.On February 9, 2016 our customer contacted our support team to inquire why their website was down and was informed of the cancellation. Our customer purchased a new Website Builder for a 1-year term and paid GoDaddy to restore the website. The $60 fee to restore canceled Website Builder data is not punitive; it helps offset expenses from performing data recovery work.On February 22, 2016 our customer contacted our support team to inquire why their website was not online. GoDaddy worked vigorously and resolved the technical issues our customer experienced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Account management, including timely product and service renewals, is a customer responsibility.The fee paid to restore the canceled website is non-refundable. As a gesture of goodwill, GoDaddy provided our customer with 3 months of Website Builder at no cost. We recommend our customer make note of expiration dates for their products and services to avoid future problems.Thank you again for the opportunity to address the concerns presented.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:

white none repeat scroll 0% 0%; margin-bottom: 0.0001pt;">Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.as
Between February 10, 2016 and February 17, 2016 our customer contacted our customer support teams regarding their concern that GoDaddy was arbitrarily making changes to their website they built in GoDaddy’s Website Builder program, and did so without the customer’s knowledge. Our customer was informed that no one at GoDaddy was logged into their Website Builder plan. GoDaddy will not make changes to a customer’s Website Builder plan without their approval. Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password. Account management, including security of customer accounts, is the responsibility of our customers. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Account management, including the protection of login credentials, is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,
  Ken C[redacted]Office of the CEO

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On October 13, 2015 our customer purchased an Economy cPanel Hosting Plan for a 5 year term during a call to GoDaddy’s Customer Care Center.  On March 2, 2016 they contacted our customer support team and requested to upgrade this hosting plan to Deluxe cPanel Hosting. On March 7, 2016 our customer contacted GoDaddy to dispute the upgrade of their hosting plan and requested a Business Website Builder plan at no cost as replacement to the hosting plan they had purchased. Website Builder is a proprietary, do-it-yourself, template based product to construct a website and not compatible with the website the customer is hosting on their cPanel Hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.While GoDaddy does not offer free Business Website Builder plans, we previously offered a free Personal Website Builder credit with each domain name purchased.  A Personal Website Builder plan for the domain name in question is active in our customer’s account. Should our customer wish to downgrade their cPanel Hosting plan by April 1, 2016 we will process a refund for the cost of that upgrade after the downgrade has been completed.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On March 10, 2016 our customer initiated the process to move a domain name registration from one GoDaddy account to another utilizing our Account Change process from within their GoDaddy account.  The process is described in our support article found at https://www.godaddy.com/help/move-a-domain-to-another-godaddy-account-822RESOLUT...⇄ upheld its agreements with our customer in good faith and honored its terms of service.The changes made to the domain name were initiated and authorized by our customer.  GoDaddy is unable to return the domain name to the originating account on behalf of our customer.  If our customer is unable to amicably resolve the matter with the party they moved the domain to and the domain has a trademark, they may review the Uniform Domain Name Dispute Resolution Policy at https://www.icann.org/resources/pages/policy-2012-02-25-enThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On March 19, 2016, our customer purchased 3 domain name registrations, and renewed 4 domain name registrations, each for a one-year term via online transaction.  After this purchase completed, our customer received a discount code via email to utilize for their next purchase.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction.After our customer received this email, they contacted GoDaddy’s Customer Consultation and Care Center to attempt to apply this discount to their previous purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Discount codes are unable to be applied to orders after a transaction has completed.  As such, we are unable to provide our customer with the requested refund/discount.  The discount code our customer received is available for use on a future qualifying purchase.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I do not agree with the company (GoDaddy), and I am sadly not surprised at their response. GoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethical. It has always been said that it is easier to keep a current customer than obtain a new one. I am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor service. Terms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreated. I'm not sure how these people sleep at night. They must be monsters. Overall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpful. This seems to be the norm at GoDaddy and its culture. I WILL transfer all my domains to its competitor and move forward. I guess this is why BlueHost and others have been highly recommended for years by top companies, including Word Press. This company should be embarrassed by the way it treats customers. It is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tactics. Unfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lions. Please file this as unsatisfied and unresolved.  I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotion. This company should stop using misleading pitches and own what they do. Thank you.

The auto renewal amount was more than 5 times the approved amount of the previous amount. I am not asking for the used portion, I am only asking refund of the remaining duration which I believe is a reasonable ask from my end. there are 2 more years left on the contract. I see there are terms in the contract. I am only an individual and not a company with attorneys or legal professional review every aspect of the contract. I have been a customer of GoDaddy for more than six years now and had assumed all renewals are in similar price range. never assumed this was such a high amount. I know I realized I was over charged very late which is why I am not asking for first year but for the reminder of the term

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On February 11, 2016, our customer purchased GoDaddy’s Web Store Design for a 1-year term with assistance from GoDaddy’s customer care team. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.During this call, our customer was also informed of limitations that may be involved with the design.Our customer completed submission of content on February 24, 2016.  The site in question was completed and initially published on March 14, 2016.  On multiple occasions in March and April, our customer contacted our Professional Web Design team to make changes to their site.  On April 27, 2016 our customer contacted GoDaddy’s customer care to request a full refund of the site design purchase, indicating they had found a third party to build their site.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  Our customer was correctly informed on April 27, 2016 that this service is non-refundable, as their site build had been completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

This is simply a lie. I have 10+ screenshots showing this is not the case. Godaddy refused to even esculate my issue until I contacted them AGAIN. at this point the issue was resolved for about 4 hours. When I stated it was happening again they blamed my site even though my graph was not over my limit. I then provided to show screenshots of every SITE being down on site and was still not provided any information, or told that they were looking into the issue. The issue does not appear to be happening anymore ( Keep in mind I have made no changes to my website )  There was indeed a server outage and Godaddy refused to aknowladge it even with the MASS proof I gave them. They just ignored me or simply told me they would not even look into the issue... Even though the 503 was happening across their entire server. My site was going down every 10-15 minutes for days.. Along with everyone elses site... Yet they say its my resources.. HOW in the world was my site going down every few minutes when my resource graphs have mby peaked over my resource once or twice in the last month for minutes only.... I am not accepting one month free. I AM AN ENGINEER.. You cant lie to me about how your system works. I did all test to prove this wrong and have PROOF of it all.