GoDaddy.com

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2016 our customer purchased Facelift; a website design...

service. GoDaddy offers Facelift to its customers who need to move from our Website Builder version 6 to our Website Builder version 7 and would like to pay to have someone make that move on their behalf.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Facelift team is one which is only accessible via email. They do not offer phone support. Our Facelift team reached out to our customer on July 7, 2016 with regard to the website build, but have yet to hear back. If our customer has questions or concerns pertaining to this service, they will need to reach out to that team directly at [redacted]@godaddy.com. Per GoDaddy’s Refund Policy, Facelift is not eligible for refund once the build has been completed, which is the case for our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. GoDaddy utilizes a third-party check processing company, Certegy Check Services, Inc. for check transactions.  In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and...

then in turn collect the funds directly from the customer.  From our customer's correspondence to our office, it appears that Certegy may have been unable or is attempting to collect funds from our customer, and has enlisted the assistance of Complete Payment Recovery.Complete Payment Recovery is not a GoDaddy company, nor does GoDaddy make any form of collection efforts.  Any such efforts made by Complete Payment Recovery are outside of GoDaddy's direct control, and GoDaddy has no influence over this company to cease collection efforts.  Our customer will need to contact this company directly for further information and assistance regarding their concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Per our terms of service, customers agree they are solely responsible...

for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including, without limitation, their cr/username and password.  Notifications of these changes would be sent to the email address on file for the account.On August 12, 2016, the contact email for our customer’s account was updated, and our customer was notified via email.  After this change, the domain name in question was canceled from within the account.Our customer did not contact GoDaddy’s support teams to discuss these concerns until October 13, 2016, at which time support assisted our customer with accessing the account and updating the contact information.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is currently in the process of being dropped to the domain registry, and is not recoverable through the customer account.  As a gesture of goodwill, our office has provided our customer with a Domain Backorder for the domain in question at no charge, to allow them to attempt to re-capture the domain.  Domain backorders are not a guarantee and our customer may be unable to re-acquire the domain.The following help article may be useful to our customer: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have used Go Daddy for many years for domains and more recently Outlook 365 service for my business email. The program crashed last week and I spent numerous hours trying to get help from them to fix it. After having to uninstall it, do a fix and re-install it I find that all of my business folders with important information are missing. Go Daddy tech support will take no responsibility and, in fact, continued to tell me it is all my fault. I am not a tech person, I am a financial services professional. I hire companies like Go Daddy to do the tech support and if there was something I needed to know about how to save my files, they needed to tell me BEFORE this happened and now take responsibility to help me recover the lost files. Instead, they just tell me it's my fault. Bad Business practices!

Those people are pests! I am in the process of closing my account with them and they keep hounding me over the phone and via the internet--even though I have set my preferences to keep from getting ANY communications from GoDaddy. Moreover, their customer service requires the customer to contact them via long-distance (as opposed to toll-free) telephone. Of course, customers may ask them to contact them at a certain time, but they never do. I have received calls from GoDaddy at times when I am away from my computer or when I am doing something else. I am NOT GoDaddy's slave--I DO NOT work for GoDaddy.

I mange a small family business, transferred two domains and a bunch of emails spent a lot of money with go daddy . So everything went great with the first domain and emails. The second one not so much. After spending the hole day on the phone they finally admitted they messed up!! We lost email for a week, that's a very big blow for a small family business!! asked the manger for a refund he said no problem! Few weeks later called them no refund? manager called me back sorry sir all we can do is give you 54.00 or you can cancel your email!! The sad part is they voice recorded very thing and still this is how I get treated. they are so big they don't care!!!

and the Today's Point of Contact Supersvior (from Notre Dame) at GODADDY said, "I am sorry Sir, it is past 3 months since Sept and we cannot do anything about it". I am still comtemplating is it really 3 months from Spetember?(Today's date is Nov 6). When asked where does it mention that I have only 5 days from the renewal date to ask for cancellation of a service, I was made aware that I SHOULD READ SERVICE AGREEMENT, and GoDaddy does not have an obligation to specify it unless asked specifically upfront.

Kings of upsale. They refuse to stop sending emails. I even closed my account and yet still they send me emails about expiring domains that are about to expire. They are forever on my spam list.

[redacted] Revdex.com

I am writing to complain about the lack of full disclosure which I encountered with GoDaddy.com. I have had a web site with them for 3 years. That web site had an instant page which was free. That is one of the reasons I decided to use them, because of the ease of management of that system which I desired for a very simple web page. On March 1, 2014, GoDaddy.com renewed my subscription for my domain for 3 years. They did not inform me that instant pages would be discontinued and I would have to pay for a web builder. At the end of April, I received a notice that I would have to pay for a web builder and that instant pages would no longer be usable as of some time in June. I called billing for GoDaddy.com and they informed me that I paid for the domain. Instant pages had just been a free service they offered. It had nothing to do with the cost of the domain. I tried to explain that the free web builder was the reason for me having this particular domain with GoDaddy.com. Also, that I was not informed of the discontinuing of the instant pages when they automatically renewed my service although I was sent an e-mail that it was automatically renewed for 3 years at a cost of 39.03. Had I known about the discontinuing of the free service of instant pages, I would not have renewed. I was told by billing that I only could discontinue the web site within 5 days of renewal.
I believe that this is poor business practice since they were aware of the change and did not notify me knowing it would cost me more for a web builder.
Respectfully,

Godaddy.com will not stop sending me email.

I've tried to unsubscribe, change my mail settings (although I have no open account with godaddy.com), and I have called only to be told no one will help me.

I've emailed them back and asked them to stop.

Godaddy.com will not stop sending me emails. I owe them no money, and I have no open account with them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Prior to purchasing products within their GoDaddy account, our customer...

acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements may be found at: [redacted]Our customer had contacted our 24/7 Customer Care teams requesting assistance with creating a directory listing for images uploaded to their hosting plan.  The hosting plan which our customer is using provides the ability to perform the action which the customer may desire.  However, those actions require the use of scripting which is outside the scope of the standard support we offer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  Our office has reached out to our customer via phone to discuss their customer support and pricing concerns.  We sincerely appreciates their business and values the candid feedback they have shared with us. Our customer care managers will be apprised of our customer's experience in an effort to address any coaching opportunities that may exist with our staff.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]GoDaddy acted in good faith by providing the products for the amount of time specified by our customer during the purchase process. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were provided for the length of time requested by the customer.   Our customer canceled the services in question outside of GoDaddy’s refund policy. We have provided a full refund for all services with the exception of the domain name which was transferred to another provider therefore not eligible for refund. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.

 

To reiterate, GoDaddy acted in good faith in accordance with our user agreements and the customer’s account settings.  Account management is a customer responsibility.

 

Since the initial complaint, GoDaddy has resolved the chargeback issue, refunding the customer’s charges.  We have repossessed the domain names and removed the customer’s payment method(s) from their account.  At this time, their account is empty and they will receive no further charges.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

 

Kindest regards, 

Todd Cluff 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260 

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Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

 

Prior to the purchase of products and...

services our customer acknowledged the following agreements:

 

• Universal Terms of Service Agreement

• Auctions Membership Agreement

• Domain Name Registration Agreement

 

The latest version of this agreement and other legal agreements may be found at:http://www.godaddy.com/legal-agreements.aspx

 

The customer violated agreed terms, specifically GoDaddy's Auctions Membership Agreement. As such, their Auctions Membership was cancelled.

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

GoDaddy will not be issuing a refund for the Auctions Membership? as it was provided to the customer at no charge. We also will not provide or compensation to the customer. The back order service is active within the customer's account and working as intended.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...

GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements may be viewed at https://www.[redacted]Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's hosting to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. The customer purchased the hosting plan on June 9 2014 and there were only a total of four renewal charges for the hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer. On September 29 2014, the customer connected with our support teams who assisted with the cancellation process and refunded the customer in full for the hosting plan as a goodwill gesture.EDUCATION:It is a customer’s responsibility to manager their renewals for their products and services. More information on managing products and services can be found at the link below:Managing Renewals for Products and Services - https://[redacted]Additionally, all future purchases will be held to our refund policy. More information regarding the refund policy can be found at the link below.Refund Policy - https://[redacted]Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•         Universal Terms of Service Agreement

•         Hosting Agreement

On April 27, 2014 the complainant purchased GoDaddy’s Deluxe tier cPanel shared hosting for a one year term.  The complainant then canceled the hosting account and was refunded to In-Store Credit, a portion of which was used to upgrade the complainant’s existing hosting account later that same day.  On May 24, 2014 our customer requested the balance of their In-Store Credit be refunded via check. A check was mailed to the complainant on May 27, 2014 however the complainant indicated the check was not received on July 8, 2014 and the check was then canceled.  GoDaddy’s billing and accounting teams worked with the complainant to provide these funds to the complainant’s payee account.  The complainant confirmed these funds were received on August 29, 2014.

Resolution:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry. GoDaddy will not provide compensation in this matter.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·  Universal Terms of Service Agreement·  Domain Name Registration Agreement·  Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On December 23, 2012, the complainant purchased 4 domain name registrations, referred to as Domain A, Domain B, Domain C and Domain D in the following response.  Each domain was purchased for a 2 year term, via an online transaction in their customer account.  The complainant opted to add private registration to the domains in question for an additional charge.  Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domains in question and the associated private registration on December 24 and 25, 2014.  This renewal was completed in a Good Faith effort by GoDaddy to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices for Domains A and B prior to the renewal date on:·  September 24, 2014 ·  October 24, 2014·  November 23, 2014·  December 8, 2014 ·  December 18, 2014GoDaddy sent renewal notices for Domains C and D prior to the renewal date on:·  September 25, 2014·  October 24, 2014·  November 24, 2014·  December 9, 2014·  December 19, 2014The complainant contacted our customer care team on January 10, 2015, and was provided correct information regarding refund eligibility of the domains in question.  Domains that automatically renew for multiple years are refundable if canceled within 5 days of renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant canceled the domains in question on January 10, 2015, outside of the eligibility period for domain refunds.  As a goodwill gesture, we have refunded the private registration for the domains, a total of $79.92.Future refunds will be provided in accordance with GoDaddy’s refund policy.EDUCATION:The complainant may wish to review our refund policy prior to future purchases or renewals of products:Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On February 26, 2015 the complainant contacted our Customer Care Center to request that their businesses’ listing in GoDaddy’s Get Found (formerly Locu) service be removed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.At this time the complaint’s listing has been removed from GoDaddy’s Get Found service and we consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy