GoDaddy.com

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 27, 2013, the...

domain in question was moved to our customer’s account via a change of account. It was then manually renewed on July 17, 2013, again on September 1, 2014, and lastly on July 15, 2015. Contrary to our customer’s understanding, the domain in question was not renewed with the other domain provided in the complaint.On July 14, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer, however, their financial institution declined payment.Notices for the failed billing were sent on the following dates: •  July 14 2016•  July 18, 2016•  July 25, 2016These notices informed our customer their domain was at risk of being canceled unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name.Thank for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 8 and 15, 2016, respectively, our customer’s web hosting...

plans expired. Per their account preferences, GoDaddy did not automatically renew the services upon expiration in an effort to honor agreements with our customer.  GoDaddy sent multiple notices informing our customer of the risk of cancellation without additional action.  Account management is a customer responsibility. After our customer's hosting terms ended, GoDaddy provided 10 days of live site service without payment. When this period ended, the site(s) were held in suspended status for another 10 days before content was deleted.  GoDaddy provided 20 total days of service per hosting plan without payment prior to cancellation.GoDaddy charges a $150 fee per website to restore data when a customer has not backed up their own content. Restore fees help offset expense incurred performing data recovery work. Customers are not obligated to pay this fee if they maintained independent backups; a responsibility agreed to upon hosting sites with GoDaddy. Restores are not a service GoDaddy normally offers and are not guaranteed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 10, 2016, our customer purchased a hosting plan and GoDaddy’s support teams waived the restore fee for one website as a goodwill gesture, however this attempt was not able to restore content.Our customer can utilize any backups they may have to restore the site(s), such as on their local hard drive, or may want to visit archival sites such as [redacted] for any potential content.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the complainant’s concerns. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. GoDaddy is only the registrar of record for the domain name in question, and has no other...

affiliation with the website, its content or its business practices.  GoDaddy has no control over the website content, as the site’s files are hosted elsewhere.  The complainant may want to contact the hosting provider in question, Peer 1 Dedicated Hosting, to determine if they have policies in place to address the complainant’s concerns.Additionally, if there is belief that illegal activity has occurred, or if the complainant believes their life may be in danger, we highly recommend they connect with their local law enforcement or legal counsel immediately. GoDaddy has a long history of cooperation with law enforcement and the courts from a local to international level.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have had domain registration and web-hosting with GoDaddy for 8 years. It was originally a gift from my mother, and in auto-renewal had her credit card information. Since it has been so long we both had forgotten about it and when it renewed in February she got her credit card bill and called to have the charges reversed. GoDaddy sent me an email and I sheepishly went in and entered my own information and then paid for the domain and hosting. After that Godaddy released the original disputed amount back to my mom's credit card company and marked my account "suspended". I spent an hour with customer support this morning and in the end was told to call billing. You can clearly see in my account where it was paid the second time, when the client services associate asked billing why didn't someone take that moment to clear that up? Why do I have to spend more of my time on the phone with billing as well? I am not okay with this and I will never, ever, do business with GoDaddy again.

I've been having problems company-wide with not being able to see the body of emails, and some email addresses won't show any new emails for the last couple of days. (20 email addresses affected). Nobody on chat help has been able to help me. Everyone tells me it is a connection or device issue, but everyone uses different computers, browsers, virus scan, internet providers, etc. So, I have to call a long distance number to sit on hold for an hour to be told there is nothing wrong with our emails.

This isn't the first time we've had problems. Three of our email addresses were constantly kicked out of email (again, different computers, virus scan, browsers, internet providers, etc). Godaddy denied it was their issue. It magically went away on its own after six (SIX!!!) connections with customer service.

Go daddy has a policy of automatically putting customers on two year renewal. You get zero notice that your renewal is coming up..you just get the email that you have been charged for the next two year fee. Called the company for help and was told that since I didn't call the day I got the email...which was Christmas Eve...I missed my 5 day grace period.

I find it disturbing that companies are allowed to auto renew with zero notice. I don't remember what I had for breakfast last week let alone the date that my auto renew is going to come up from two years ago.

If you call the company all they do is read you policy....zero attempt to help.

I clicked to purchase a domain name that was advertised as .99 cents. Once I checked out, the price changed to $10. Called and customer service rep [redacted]. gave me the hardest time trying to honor the advertised price.

[redacted] was rude. I've been a loyal customer for so many years. Disappointed that godaddy wouldn't honer my .99 cent domain coupon. Sending email to CEO and Revdex.com so other clients know about the bad service. Will begin to delete all my services with godaddy.

Dont fall into the scams that Go Daddy offers, ESPECIALLY the "FREE MERCHANT ACCOUNT WITH FIRST DATA", First off, its FAR from free, MAKE SURE TO READ THE FINE PRINT, I read through it all, but missed the smallest detail. Its only free for a short time, and then it goes up to $10 a month, AND THEN, after you cancel your accounts through them because their website builders are terrible, even though they talk you into them, making you think they are professional grade, you start getting hit with $50 a month charges. And even worse, your stuck with a THREE (3) YEAR CONTRACT!!!!! No matter how much money your making!!!! DONT DO BUSINESS WITH GO DADDY!!!! Go daddy was once the best place to go for domains, and web hosting, they have only become a scam company!

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:

·        Universal Terms of Service Agreement

·        Domain Name Registration Agreement

·        Domain Name Proxy Agreement

The most recent version of these agreements can be found at the following URL: https://www.godaddy.com/legal-agreements.aspx

The complainant purchased multiple domains with Protected Registration in February and March of 2012, and has subsequently renewed them annually by instructing GoDaddy via their account preferences. Domains which have Protected Registration cannot be canceled or expire until the Protected Registration service is canceled. 

RESOLUTION:

GoDaddy upheld its agreements in good faith and honored its terms of service.

The Protected Registration service functioned as advertised and intended in this case, to keep the domain from being canceled or transferred to another registrar without proof of identification. 

Prior to filing this Revdex.com complaint, the complainant provided the requested documentation and the Protected Registration service has since been canceled.  As a gesture of goodwill, we have refunded the most recent Protected Registration renewals totaling $51.28.

If the complainant has any questions on how their information is handled, we ask they review our Privacy Policy located at the following link:

https://www.godaddy.com/Agreements/Privacy.aspx

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.?

Kindest Regards,

Office of the CEO – GoDaddy

[redacted]@GoDaddy.com

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Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and would like to present the following.

Prior to conducting business with GoDaddy, our customer acknowledged the...

following agreements:  

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest versions of our agreements can be found at the following link:

http://www.godaddy.com/Legal-Agreements.aspx

A domain name registration and associated hosting plan were automatically renewed upon expiration per our customers account preferences.  Automatic renewals are discussed within both agreements referenced above.  

Resolution:

GoDaddy acted in good faith to uphold agreements with our customer to ensure their products were renewed upon expiration in accordance with their account preferences.

Our office has been successful in connecting with our customer via phone.  Following the product cancellations by our customer, we provided a full refund for the latest renewal transactions.  Please allow 5 to 7 business days for the funds to be applied to the associated payment method.

Thank you for the opportunity to address this matter.   

Regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

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Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

On January 1, 2010, our customer purchased a Website Builder Plan on a yearly basis....

Prior to the purchase our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• GoDaddy Website Builder Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

Per our customer's account preferences, Go Daddy was instructed to automatically renew the Website Builder plan and did so in a Good Faith effort to honor its agreements with the customer. Separate billing notices were sent to the customer for both the domain name and the Website Builder.

RESOLUTION:

GoDaddy upheld its agreements with our customer and acted in good faith.  Go Daddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.As a gesture of goodwill, we have refunded the remaining $14.97 back to the customer’s payment method.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to a domain name...

via an online transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:[redacted]Domain names which have Protected Registration cannot be canceled until the Protected Registration service is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.  Resolution:Go Daddy has acted in good faith to uphold its agreements with our customer.  The Protected Registration service functioned as advertised; keeping the domain from being canceled or transferred to another registrar without proof of identification.  Our office has connected with our customer via phone and appreciate their candid feedback.  Our customer has completed the process of removing the Protected Registration service from their domain name and subsequently canceled the domain.  Since our customer has disputed the recent service charge with their financial institution which prevented us from processing a refund immediately upon cancellation of the service.  As a gesture of good will, GoDaddy is not disputing the charge back, thus allowing the customer’s payment provider to reverse that charge.   Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]

Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention.  We have reviewed the complainant's correspondence and the GoDaddy account in question to which we would like to present the following.

 

Prior to purchasing their...

GoDaddy products, our customer acknowledged the following agreements:

·         Universal Terms of Service Agreement

·         Website Builder Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

GoDaddy worked vigorously to resolve all of the technical issues the complainant was experiencing. They plan has since expired.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime exception we have provided the complainant with a full refund for the cost Website Builder plan and hope to earn their future business.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

Sincerest Regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

· Universal Terms of Service

· Domain Name Registration Agreement

These agreements can be found at: [redacted]

On August 24, 2013 the complainant renewed their domain name for one year. On August 24, 2014 the registration term expired as the agreed term of purchase ended. GoDaddy acted in good faith, upheld its agreements with the complainant and honored its terms of service.  GoDaddy sent multiple notices pre- and post-expiration to the customer.  In addition we attempted to renew the domain per the customer’s settings for automatic renewal but the payment method was declined.

RESOLUTION:

GoDaddy acted in good faith to uphold its agreements with our customer.

We have reached out to the customer via phone and discussed the customer’s responsibility to maintain their account settings.  We’re also including helpful links to help manage the account in the future.

Managing Your Account Information: [redacted]

Managing Payment Methods: [redacted]

We also acted in good faith, waiving the $80 redemption fee for the domain renewal. The customer was happy with this gesture and we consider the matter resolved.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  

Best Regards,

Office of the CEO - GoDaddy

[email protected]

[redacted] Phone

[redacted] Fax

This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On January 7, 2014 and September 19, 2014 the complainant contacted our Customer Care Center to request a refund for the time remaining on a cancelled Website Builder account. The complainant was informed each time that any unused months on a cancelled Website Builder account could only be refunded to In-Store Credit, per GoDaddy’s refund policy.  The complainant has requested a cash disbursement of these In-Store Credits.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with refunds to their original payment method for the current balance of their In-Store Credits.  These disbursement’s total $256.76 and may require 5 to 7 days to reflect at their financial institution.EDUCATION:Future refunds will be provided in line with GoDaddy’s refund policy.  The complainant can review this policy at the following link: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered...

into terms with the complainant.  In review of the complainant’s correspondence with our Domain Services team (and by the complainants own admission) this GoDaddy account was created by a past employee whom they are unable to identify. Furthermore while the complaint is not the account holder they are listed as the registrant of the Domain Name in question. RESOLUTION:  The complainant has provided documentation to begin to establish a claim to the registration of the Domain Name in question.  EDUCATION: We recommend that the complainant ensure they are taking full responsibility for all domains in the future that their subordinates manage on their behalf.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi, I already changed my address  months ago from [redacted] to [redacted] so that they can move it onto my godaddy account.and I tried to  contact the owner of this domain and nothing happen. [redacted] was still parked with sedo.com with the owner.it was really painful to try to contact godaddy as they remove their live chat and takes more time to call them.

Regards,

[redacted]

Dear Dispute Resolution ConsultantThank you for bringing our customer's additional comments to our attention.Our customer may view their usage from within their hosting control panel. Usage data displays on the home screen.Regarding our customer’s claim that inode limits are not mentioned in the agreements they accepted, they may wish to view Section 5 of the Hosting agreement, which specifically states:(https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA)“5. PROVISIONS SPECIFIC TO WEB AND WORDPRESS HOSTING Storage and Plan Limits. All Web Hosting and WordPress Hosting plans, including the unlimited plans, are subject to a limit of no more than 250,000 inodes per account for Linux® hosting accounts or 500,000 files and folders per account for Windows® hosting accounts. The plans are also limited to no more than 1,000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion. All Linux hosting plans are subject to the following limitations: no more than a) 25% of one CPU core; b) 512MB of RAM; c) 100 website connections; d) 100 active processes; e) 1 MB/s disk IO. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added for additional fees.”To provide clarity, (the customer is using Linux) our original response stated that our customer exceeded their file limit due to undeliverable email that was being sent from their website. It seems they understood this to mean that a single email caused the issue they are facing. While this is possible, our research indicates that numerous emails sent from their website created this issue.Should our customer wish to verify the existence of the bounceback emails, they are available for download from their server.Though our customer is not actively using the email service that is included with their hosting, their website appears to be using a default email account that was created when the hosting service was setup. Any bounceback email associated with this email account is stored on the hosting server and is counted towards their inode limit.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Since our original response on November 24, 2014, our customer has not contacted our support staff for assistance in locating these files. Our offer to help still stands but we need our customer’s cooperation. We encourage them to remove these files as doing so would eliminate the usage issue they are experiencing. We also recommend a review of their hosted content, as well as their hosting settings, in an effort to avoid a recurrence of this issue.Education:Working with cPanel's Logs/Metricshttps://support.godaddy.com/help/article/8870Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant Thank you for the opportunity to address andbring clarity to the concerns presented by the complainant. We have reviewedthis matter and would like to present the following. The complainant acknowledged and agreed to...

thefollowing agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service Agreement The complainant states that he is experiencingthe same email issues that were addressed 14 months previous. The issue thecomplainant experienced recently are unrelated to the previous issues. Weappreciate the complainant’s candid feedback about our service levels and willensure their concerns are fully reviewed by our customer care managers in aneffort to identify improvement opportunities. GoDaddy strives to offer the bestservice levels in the industry. To our understanding the current issue is nowresolved and our technical support team is the proper team to address toaddress technical concerns.  RESOLUTION: GoDaddy has upheld its agreements in good faithwith the complainant and honored its terms of service. As with all serviceproviders, GoDaddy had unexpected technical issues and worked quickly andvigorously to resolve them and minimize any impact to our customer.  EDUCATION:The following URL may be helpful to the complainantshould they require timely assistance in the future for technicalconcerns.  Contacting GoDaddy Support:[redacted] Thank you again for the opportunity to addressand bring clarity to the concerns presented by the complainant. Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the complainant’s additional concerns.  We have reviewed this matter and would like to present the following. The complainant was provided with a one year term of Online Bookkeeping during a separate transaction on January 15, 2015 at no cost to them. They may reference their online order history to see this reflected.  The transaction for a refund they have cited was for a one month term of Online Bookkeeping. That refund was processed to Certegy, GoDaddy's third party check processing company. In a transaction such as this, GoDaddy will supply the funds to Certegy who will in turn forward the funds directly to the customer. Should the complainant need to contact Certegy directly, we have provided their contact information below for their convenience: [redacted]U.S. and Canada Customer Care###-###-####[redacted]Accessing Your Order History[redacted] ?Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax