GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We have reviewed this matter and would like to present the following.We stand by our previous response. The terms of the offer were made clear and are also outlined in terms and agreements the customer agreed to when they made their purchase via an online transaction.Website Builder is a proprietary, template based product to construct a website which includes the hosting for the site all within the same product. There is no way to remove the hosting service from the product.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous response. Our customer did agree to the domain consolidation charge in the amount of $311.93. As previously advised, the website was shut down due to the chargeback filed by our customer however this was resolved which in turn re-activated the domain names and websites. At this time we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

[redacted] 5/7/15I canceled the hosting for that domain name not the doamin name itself.  Also, as of 5/6/15 I received an email from godaddy.com that shows the domain should still be in my possesion. please note email below and a copy of said email in the attachmentWHOIS DATA REMINDER POLICY24/7 Support: ###-###-####ICANN Whois Data Reminder PolicyPlease update your contact information.Dear [redacted], It's that time of year. Because you are the administrative contact for the following domain names registered at GoDaddy as of 5/6/2015, ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we ask you to review your contact data and make any changes necessary. [redacted] Review/Update your contact information nowIf you find that your domain contact data is current and accurate, there's no need to take action. If, however, your domain contact information is inaccurate, you must correct it. (Under ICANN and ccTLD WHOIS rules and the terms of your registration agreement, PROVIDING FALSE CONTACT INFORMATION CAN BE GROUNDS FOR DOMAIN NAME CANCELLATION.) To review the ICANN policy, visit: [redacted] If you have questions or believe you received this email in error, call 24/7 Support at ###-###-####. If needed, your Domain Information Key is [redacted]. Sincerely, GoDaddy Domain Support Thank You

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:1. GoDaddy Universal Terms of Service Agreement2. GoDaddy Domain Registration Agreement3. GoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at: [redacted]On January 13, 2014 the complainant purchased an Economy Quick Shopping Cart plan for a two year term during an online transaction. Quick Shopping Cart is a service which GoDaddy provides where customers may construct an online store to sell their products.  Quick Shopping Cart customers that wish to accept credit cards as payment must also utilize a Merchant Account.The complainant elected to enter into an agreement with [redacted] as their Merchant Account. [redacted] is compatible with GoDaddy’s Quick Shopping Cart and the complainant was under no obligation to contract with them.The complaint cancelled their Quick Shopping Cart on April 28, 2015 but appears to still have an agreement in place with [redacted].RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our services worked as intended while active.In accordance with our Refund Policy we have provided the complainant with an In-Store Credit equal to the time remaining on their Quick Shopping Cart at the time of cancellation.The complainant opted to utilize [redacted] as a Merchant Account. Disputes between the complainant and [redacted] are a third party dispute to which GoDaddy will not become involved. EDUCATION:The complainant might find the following information useful:GoDaddy’s Refund Policy[redacted]The complainant can contact [redacted] utilizing the information on their website: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,John M[redacted]Office of the CEO - GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am rejecting this because it isn't an offer or a resolution. It's merely one more in a seemly endless repetition of GoDaddy's original demand that I must give up sensitive information in order to obtain even a partial refund.Additionally there are several erroneous statements in GoDaddy's response. #1 my "account preferences" as set by me are always for manual renewal. PERIOD! I'll specifically address this as follows:             A. 4/2/2012 through 5/15/2012 - Yes we've had this argument before. I wanted to cancel the business registration when I renewed manually on 4/2/12, but was not allowed to remove the automatically applied auto renew for the business registration. Note however that apparently due to the numerous complaints I am sure that GoDaddy received regarding this issue the forced autorenew was removed before the next due date as they show and my records confirm that I was allowed to manually renew on this domain in May of 2013 and again in May of 2014.             B. May 15, 2015 - I never ordered a certified domain. There is no reference to an original order for it in GoDaddy's response or in my history of purchases at GoDaddy. The automatic "renewal" for this just appears out of nowhere. This begs the question... How can one set their account preferences to allow for autorenewal of items never purchased? Obviously GoDaddy "pushed" this "service" on my account and now claims I "authorized" them to do so.             C. May 17, 2015 - as in B above I never authorized an automatic renewal on this account. This autorenewal was forced on me as had been done before. The major difference is where previously they were forcing minimal charges (less than $10) this time they are charging more than $75 above the expected value.             D. May 17, 2015 part 2 - I did contact GoDaddy's "support" line to dispute the additional year that was charged for both domain renewal and the unwanted "protected registration". After more than a half hour of dealing with uncooperative support persons, including an alleged "supervisor" and being told that there was no higher authority that I could speak with (yet another lie) I finally succumbed to the abusive, belittling and arrogance of "[redacted]" and I delivered an invective laced response to his lack of assistance. If I had truly made a "physical" threat (which means I would have to take a physical action which is rather difficult over the phone) then GoDaddy would have no doubt filed charges and had me detained. No physical threat was made and no reasonable person would presume that anything I did say could actually be carried out. But as this is the only thing Mr [redacted] seems to have to say besides the "company line" (We can't refund you until you give up personal information.), I guess he feels it gives him some justification for having stolen my money. RE: "Resolution" GoDaddy's statement that they value my business is disingenuous at best. My account preferences have never been set to autorenew anything except when GoDaddy has done so without my informed consent. They have done so repeatedly over the years for small amounts but went too far this time. On May 21, 2015 I sent Mr [redacted] an email stating that I would drop all requests for a refund and conclude this complaint if they would simply remove the automatic renewal from this account; No cancellation of any services, just a simple end to them automatically debiting my bank account. An associate of Mr [redacted]'s declined the request. Since Mr. [redacted] makes no mention of this in his response I must presume that he also declined my offer. (Now for the fun part) Some might ask why I would be willing to drop everything if they would just drop their automatic renewal. Well, earlier in the day on May 21, 2015 I received a call from another corporation I have an account with. The call was to inform me of some new services that were being included free of charge to my account. One of the items was a website hosted by GoDaddy. I let my account rep know that GoDaddy was now the equivalent of a curse and that he probably shouldn't mention that to me again. My Account rep asked for and was told about my issue with GoDaddy. And then that account rep did something amazing. He informed me that this information would be passed up the chain of command as GoDaddy was considered a corporate partner and this company doesn't like being associated in such a negative fashion... and then he credited my account with them for the entire amount I have been charged by GoDaddy. So, GoDaddy... someone else did what you should have done from the get go. And since I suspect that I am not the only one you have taken advantage of this way, and that your corporate partner has and may continue to hear of your unprofessional, anti-consumer policies, that your "partnership" may not be so for much longer.In the end your greed will destroy you. Taking money you really didn't have the right to will probably end up costing you millions if not bring down the business. You are crooks and people know it. More are learning it every day. I gave you every opportunity to do the right thing, in your greed you refused and rubbed my nose in your refusal. You don't deserve to be treated "professionally". Just because you hide behind "fine print" doesn't make you any less a thief than a typical sidewalk mugger, no less a thug than any gangbanger in any inner city. I do not wish you well.With Ill Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It's hard for me to provide evidence proving my account change was unauthorized. Godaddy has NO any extra login protection measures, once invader got my ID and password, then whole account would be under control of invader. After that ALL of my account information could be changed to any without telling me the details. At this point, I can do nothing else than contacting Godaddy to get back the control of my account/domains.Godaddy should perform a complete security check on my account change.Even if Godaddy can not make sure if the account change was unauthorized, as am still the LISTED REGISTRANT for the domains, after proving necessary identification and order/payment documents, Godaddy should move the domains to my new Godaddy account at once.So far as I know, there's many Godaddy customers stating their domains stolen and cannot be solved in many different countries, Godaddy should treat this serious and do best to return domains as well as take measures to prevent such issue occur again.Finally, I can provide any necessary clarification stating the domains were stolen and I would cover all the risk/cost again future complaint/lawsuit, if Godaddy needs.

Regards,

Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:

* Universal Terms of Service Agreement

* Website Builder Service Agreement

The latest version of these agreements and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx

On February 13, 2013, our customer purchased a Website Builder plan for a two-year term. This was for the period ending February 13, 2015.

On February 13, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with our customer. However, the customer's financial institution declined payment and the customer was subsequently notified of the failed transaction by email.

On February 18, 2015, our customer, or another party with account access, disabled the automatic renewal feature for the Website Builder service in question.

On March 2, 2015, our customer manually renewed the service for a one-month term via an online transaction. This was for the service period ending March 13, 2015.

On March 13, 2015; per our customer's account preferences, GoDaddy was instructed to not automatically renew the service in question and honored its agreements with our customer.

GoDaddy sent notices after the product expiration on:

* March 13, 2015

* March 23, 2015

* April 2, 2015

These notices contained details regarding the failed transaction attempts. GoDaddy did attempt to proactively notify our customer of their Website Builder renewal and did provide ten days of service to our customer at no cost following expiration before the site was suspended. GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, our customer did not take action and their service was canceled on April 2, 2015 due to non-payment. Account management is a customer responsibility.

On June 8, 2015, our customer contacted our support staff for the first time regarding this matter. GoDaddy maintains hosting backups for 30 days after the cancellation of a hosting or Website Builder plan. As our customer’s Website Builder plan was canceled on April 2, 2015, GoDaddy will be unable to restore our customer’s website content.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

GoDaddy will not be issuing a refund for the service in question, as it was in use and functioned as intended for the periods in which our customer remitted payment.

Education:

It is both a customer responsibility per our agreements and best practice to keep local backups of their site content. Our customer may want to visit archival sites such as http://archive.org to determine if any content may be recovered. They may also consider searching their local hard drive for any saved content.

The customer might find the following articles helpful:

Managing Renewals for Products and Services -

https://support.godaddy.com/help/article/725

Managing Your Account Information -

https://support.godaddy.com/help/article/729

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards[redacted]

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

14455 N. Hayden Rd. Suite 226

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 5, 2014 the complainant purchased a membership to GoDaddy’s Discount Domain Club which provides them with the best-of-industry pricing on new domain registrations, renewals and transferring domains to us.Between June 7, 2014 and November 9, 2014 the complainant registered many .CO domain names via online transactions.  Beginning on June 7, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew domain names upon their respective expiration date and did so in a good faith effort to honor its agreements with the complainant.GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The customer may also, at any time, log into their account and modify this preference. Account management is a customer responsibility. Email reminders regarding the renewal of the domain names were sent at the following increments prior to the renewal: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain names would be automatically renewed upon their annual expiration unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  Furthermore, the customer has been charged the appropriate Discount Domain Club fees for their .CO domain name renewals as illustrated within the ‘Domain Prices’ section of our landing page located at https://www.godaddy.com/domains/discount-domains.aspx.The complainant’s desired refund is not applicable.  Any refunds would be processed in accordance with our Refund Policy.Education:The complainant may also find the following support articles helpful:Managing Renewals for Products and Services –https://support.godaddy.com/help/article/725/managing-renewals-for-products-a...⇄ .CO Domain Names -https://support.godaddy.com/help/article/5806/about-co-domain-namesRefund Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:*Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 1 2015, the complainant reached out to our support teams, as they were unable to remove a secondary A-Record from a domain name's DNS settings. At that time, our support teams refreshed the DNS Zone file for the domain name which was believed to resolve the issue. The complainant did not follow up with our support teams until July 14 2015, when they again indicated the DNS entry in question was still there. Our support teams were able to duplicate the issue and determined the issue was caused by the Website Accelerator hosting add-on the customer had previously been utilizing. The matter was promptly escalated to our developers for a resolution.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer. At this time, the complainant’s issue has been resolved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of goodwill, we have added three months to the complainant’s hosting plan at no cost to them.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the

additional concerns presented by our customer. We have reviewed this matter and

would like to present the following.
We stand by our previous

response. GoDaddy’s Aftermarket team communicated with our customer via email

on November 30, 2015 advising the Payee information is invalid. Our customer

replied on December 1, 2015 indicating the information was updated however, our

Accounting team was unable to verify any update on the customer side. As such

an email reply was sent to our customer again advising the Payee information is

invalid. Our customer must update the mailing address tied to the Payee and

once our team has confirmed another check will be issued.
Thank you again for the

opportunity to address and bring clarity to the concerns presented by the customer.
Kindest regards,
Mandy O'[redacted] Office of the CEO – [email protected] [redacted] Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ /> On January 2, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy was instructed to not automatically renew the service and honored its agreements with our customer. Account management is a customer responsibility.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 22, 2016. Our customer contacted our support team on January 31, 2016 to request reinstatement.
GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy. As a goodwill gesture, GoDaddy’s support teams reduced the restore fee to $79.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy was unable to restore the customer’s website and the restore fee was refunded in full. Our customer should utilize any backups they may have to restore the site. If they did not maintain backups, our customer may want to visit archival sites such as http://archive.org to determine if any content may be recovered. They may also consider searching their local hard drive for any saved content.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO – GoDaddy

The coupons in question came from GoDaddy directly. No third parties.
The misleading email also came from GoDaddy - why send an email offering a discount on cart contents, along with a list of the contents, yet then claim the coupon is not good for those Contents.
These are poor business practices at  best, bait and switch, dishonest and misleading.

I received the same response from them previously, however, I do not accept it.   I was under the impression that if they failed to buy the domain that I would be entitled to a refund.  If this was not the case, I would not have purchased the service.   I believe there was miscommunication somewhere, and that I should at least receive half the refund.   In the future they should disclose to any "potential" clients that the client can contact the domain owner themselves, and will have an equal likelihood of success, and be CLEAR that proceeding will incur charges regardless of the success or failure!

Thank you for the opportunity to address the additional concerns presented by our customer.
GoDaddy stands by its previous response.  The offers GoDaddy provides contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  In this case, the mentioned offer our customer was attempting to utilize did not apply to the order in question.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mandy O[redacted]
Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.
GoDaddy stands by its original response. The customer’s initial purchase of Protected Registration service was done so via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.
Our customer has not provided the information requested in order to cancel the Protected registration service.  Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.
It is the customer’s responsibility to submit this information, and we highly recommend they continue working with our Domain Services team.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.In regard to the renewal from March of 2016, upon further review the domain in question did not renew for a one-year term, but rather a four-year term in accordance with the customer’s auto-renewal preferences.We stand by our previous response. Contrary to our customer’s understanding, GoDaddy’s refund policy allows a refund on a multiple year renewal for a domain name within five days of the renewal.As previously indicated, GoDaddy sent our customer email renewal notifications in regard to the domain prior to the expiration date. Account management is a customer responsibility. Our customer had full access to their account and the domains could have been cancelled at any time prior to the renewal date. As the domain renewals were beyond the timeframe applicable for refund, GoDaddy stands by our Refund Policy and is unable to provide the requested refund.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.As previously indicated our customer is subject to GoDaddy’s pricing. The [redacted] partnership was a limited time offer for Godaddy customers. Our customer may verify the discontinuation of this offer via the [redacted] website: [redacted]Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. Our customer contacted GoDaddy’s customer support on April 9, 2016, inquiring whether they could apply In-Store Credit to a previous purchase they had made.  Our customer was correctly informed they could not, however the In-Store Credit could be applied to future purchases.  Again, on April 19, 2016, a chargeback was initiated for the renewal transaction on March 9, 2016.  This chargeback removed the funds from GoDaddy.  If our customer did not initiate this chargeback, they will need to discuss their concerns with their financial institution.  In order to reactivate the domain in question, our customer had to pay the amount of the original domain transaction, in addition to a $50 chargeback administration fee.  The administration fee is charged as GoDaddy incurs costs to handle chargebacks, including the cost for our staff to research and address these items.Our customer was utilizing a free email credit associated with the charged back domain.  As the domain was suspended and removed from the account during the chargeback, this would cancel/remove any free credits associated with that domain.  This free email credit appears to be the email address in question that the customer is referring to.  While our customer may not have intended to cancel the email address, the chargeback initiated set into motion a number of items that needed to be addressed in a timely manner in order to restore the email address.   Our customer did not take the steps to reactivate the domain until May 18, 2016, well outside of the time frame where GoDaddy may attempt a restore of email address content.Again, our customer would need to restore emails and content from any independent backups they have maintained.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  At the time our customer contacted our customer care teams our technical team was working diligently to resolve the technical issues our customer had experienced.  The technical issue was resolved on June 7, 2016.  As a goodwill gesture we provided our customer a one-month renewal to their hosting plan at no cost. GoDaddy will not provide any further gestures with regards to this matter.Should our customer have any further issues they may contact GoDaddy’s 24/7 customer care teams at 480-505-8877 or via chat support.godaddy.com.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
GoDaddy takes the prevention of unwanted email and spam very...

seriously, does not tolerate the use of our products for the sending of spam and other unwanted emails, and takes steps to ensure our customers also are not receiving spam and other unwanted emails. However, there are times when legitimate emails may be blocked for various reasons. Bouncebacks can occur for many reasons, typically due to content or links within the email that have been flagged as possible virus/malware. Our customer has been provided correct information from GoDaddy’s support teams. GoDaddy needs a copy of the bounceback in question either provided by the customer, or the sender will need to submit this information via GoDaddy’s bounceback error form so that it may be reviewed and addressed by our email teams.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has provided our customer with the steps they need to take to address the bounceback issue. Our customer will need to obtain or request the senders who are receiving the bounceback to submit them to the form in the link provided below.
Our customer may also find the following link helpful:
Bounceback Error submitting form [redacted]
What does my email bounceback mean? - [redacted]Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy