GoDaddy.com

My Name is [redacted] and In the last 5 Years I have spent thousands of Dollars for over 5 Years using Godaddy Services. I have never had an issue until today. I was calling to get a refund on a website builder I have had for over 3 years and I forgot I was paying for it for over a year. But I do have over 20 Different Accounts WITH GODADDY!!!!!.
When I asked them for a refund they began to say that it has been to long THE TERMS HAVE CHANGED IT IS 48 HOURS TO GET A REFUND. Which I had no clue to there terms of service had changed. As I proceeded to speak with a manager he says the same thing and I tell him I never received a change of services. So [redacted] THE SUPERVISOR was very rude to me as a customer that spends alot of money shouldn't be treated. I began to ask him for Name or Employee Number so I can Reference him in this review, He said I will only give you the first name and I said godaddy is big your the only one with the name virgil and he said oh yeah and laughed. This is by far the worst experience I HAVE EVERY HAD WITH GODADDY. I COULDN'T BELIEVE HOW I WAS TREATED. And it was a $2 Refund.
I have spent alot of money with this company and refer everyone to there site since I am a web designer. But that will stop from today on. WORST EXPERIENCE and TURNED ME AROUND. VERY BAD CUSTOMER SERVICE. AND RUDE MANAGERS ( [redacted] AKA THE ONLY ONE WITH THAT NAME THAT WORKS THERE PER Him)

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

 

Upon purchase and renewal of domain names, the...

registrant acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Registration Agreement

The latest version of these agreements and other legal agreements may be found at: www.godaddy.com/legal-agreements.aspx.

 

On February 19, 2014 our customer manually renewed their domain name for one year at a price of $10.17. Domain names can only be purchased and renewed in yearly increments and are not a month to month product. Account management is a customer responsibility.

 

On March 25, 2014 our customer contacted our customer care teams about getting a refund for the domain's unused time. The customer contacted us 34 days after the renewal requesting a pro-rated refund for the rest of the length of the domain.

RESOLUTION:

GoDaddy upheld all agreements with the customer in good faith. In accordance with our renewal policies, the customer has 5 days from the date of a manual renewal to cancel the domain and receive a full refund.

As a onetime exception, if the customer cancels the domain we will process a $10.17 refund for them. Our Customer Care staff is happy to assist them with the cancellation and can be reached at ###-###-#### or [redacted]@godaddy.com. Once the domain is

cancelled the customer may notify us at [redacted]@godaddy.com and we will issue the refund to them.  ?

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Best regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:•     Universal Terms of Service Agreement•     GoDaddy Online Bookkeeping Service AgreementThe latest version of these agreements and other legal agreements may be found at:[redacted]As with all service providers, GoDaddy experiences unexpected technical issues and works vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has acted in good faith upholding our agreements with the customer. GoDaddy has issued a refund to our customer as requested and will continue to work with them in an attempt to resolve any outstanding issues.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

We have reviewed our customer's additional correspondence and the GoDaddy account in question to which we would like to present the following.

Our technical teams have attempted to contact the customer multiple times via phone and email however, we have not received any follow up from the customer. The customer's site is live and has been indexed by Google. As a reference example our customer may visit https:[redacted] to see the indexed pages and visit them.

If our customer would like to cancel their website ?services we will refund them in full as a onetime exception. We request that the customer notify us if they choose to do this. We sincerely hope we can earn their future business.

Best Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of wzhy you are not satisfied with this resolution.]

I am in agreement with the resolution and it is fair.  That said, the one time exception, is it a credit?  If not what card was the refund issued to?  Due to the increased risk last year of account I for being hacked by third parties, I changed all of my credit card account numbers.  This response will earn my business, and a credit will be acceptable for a future purchase.  Please let me know where to call for this credit and if a credit was issued, its possible it was not received if the transaction was reversed to a card from a year ago.  I accept their response, but there has not been an adjustment to any of my accounts or a direction as to who to contact at the company for the credit.  The solution is fair as the service was never used.  I will use it now, but have they issued a credit to an old account, a credit internally, or have they renewed the sever ice for another year.   If so, as I mentioned when I purchased, I need a bit of help to learn how to use the service. 

Regards,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Our customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

· Universal Terms of Service Agreement

· Domain Name Registration Agreement

· Hosting Agreement

The latest version of these agreements can be found at: [redacted]

As with all service providers, GoDaddy experienced unexpected a brief technical issue which our technical support staff worked quickly and vigorously to bring resolution and minimize any impact to our customer.

RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.

Our office has connected with our customer via phone to discuss all of their concerns. We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO - GoDaddy

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

 

We have reviewed our customer's rebuttal and would like to present the following.

 

We stand by our previous response regarding following our customers account preferences. GoDaddy did not cancel their domain name, it was placed in a suspended status, as it was not renewed on time. Account management, including domain renewals are a customer responsibility.

 

Our customer agreed to comply with all registry rules, policies, and agreements for .jp domain names (including renewal time frames) at the time of registration. We have provided the customer with a no cost renewal valued at $99.00.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?The domain names in question were canceled, however GoDaddy provides a 42 day window in which domain names may be recovered. Once the domain names in question are awarded to a new owner or are returned to the registry for resale, the contact information will be removed. This was explained to our customer during a call with our Support teams on October 21, 2014. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have attempted to make contact via phone and email with our customer to offer a solution, but have yet to hear back. If a response is received, we will work with our customer to resolve this concern. EDUCATION:For future reference, the article below discusses the process GoDaddy uses for the handling for expired domain names. What happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Starfield Technologies, LLC SSL Certificate Service Subscriber AgreementCopies of the latest version of these agreements may be found at:[redacted]GoDaddy’s SSL certificates maintain a 99% browser ubiquity, including all versions of the [redacted]™ and [redacted]® — [redacted]® 10.3.4 and higher.  In working with our customer, we found that they failed to install the intermediate chain certificates.  Once they did so, the GoDaddy Root certificate was linked to their certificate, removing the errors they were receiving.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service as well as our advertisements.Education:The following GoDaddy Support articles will be helpful to our customer in dealing with similar situations in the future.Which browsers and devices are your SSL certificates compatible with?[redacted]GoDaddy Certificate Bundles - G2 With Cross to G1, includes Root[redacted]Information About Requiring the SHA-2 Hash Function[redacted]Certificate renewal instructions:SSL Certificate Renewal - Apache 1.3 / 2.x[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 23, 2015 the complainant was contacted by our Network Violations Team with regards to their hosting plan over utilizing the CPU resources within the shared hosting environment they were on.  Specifically, the hosting plan had exceeded the maximum 1,024 file/folder limitation per directory which, if not addressed, may adversely impact the performance of global maintenance operations. Improper directory configuration causes file system latency, which impacts not only the complainant’s website but other customer websites on the same server. The complainant maintained full access to their hosting space to allow them to address the matter and was informed their hosting account would be reviewed again on January 28, 2015.  The notice informed the complainant that on that date, if they have not brought their files per directory into compliance, their hosting plan would be suspended.  Account management is a customer responsibility.On January 28, 2015, due to the serious nature of this situation and lack of action and response from the complainant, it was necessary to suspend their hosting account to protect our network and its usage for other customers.   FTP access remained available to the complainant to allow them access to their files and address the matter.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant's hosting account has the potential to have a negative impact on our servers and other customers.  GoDaddy’s technical support staff has provided the complainant with information pertaining to their directories in violation.  Once the complainant has reduced the number of files within their hosting directories to acceptable limits their hosting plan may be re-instated.  EDUCATION:The complainant may find this GoDaddy support article useful.How many files can a shared hosting director hold? –https://support.godaddy.com/help/article/4261Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy Agreement•    Microsoft Office Terms of Use•    Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 3, 2014, the complainant purchased GoDaddy’s personal tier Website Builder for a one year term at a promotional sale price of $12.00 via an online transaction. As part of a promotional offer, the complainant had also received a free domain registration (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Within the same transaction, the complainant had added private registration services to Domain "A" and purchased an additional domain name for a two-year term with private registration services (Domain "B"), and a one-month term of GoDaddy’s Office 365 Email Essentials plan.Per the complainant's account preferences, on November 13, 2014, December 3, 2014, and January 3, 2015, respectively, GoDaddy was instructed to automatically renew the Email Essentials plan upon expiration and did so in a good faith effort to honor its agreements with the complainant.The complainant canceled the Email Essentials service on February 2, 2015.Between October 2014 and February 2015, the complainant contacted GoDaddy’s 24/7 Customer Care Center multiple times for assistance with their Website Builder product, including questions on changing the display size of their website. The complainant was provided with suggestions and correct information on how to make changes to their site by our customer care agents during each interaction, who worked with the complainant to the best of their abilities. Website Builder is ultimately a do-it-yourself product that provides a template-based builder to create websites. The complainant did not contact support again regarding Website Builder until May 8, 2015 at which time they indicated they wished to cancel the product.On May 8, 2015, the complainant canceled their Website Builder product and registration of Domain "B".  On this date the complainant also transferred the registration of their Domain "A" away from GoDaddy to another domain registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, GoDaddy has provided a refund for Domain "B", including the cost of private registration.  GoDaddy has also refunded the unused months from the canceled Website Builder; a total of $34.33, to the complainant’s original payment method. The Email Essentials plan and registration of Domain "A" are non-refundable.  We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On February 7, 2014 the complainant purchased a domain name registration for a one-year term via an online transaction.  This is for the period ending February 7, 2015.Our Protected Registration service, which the complainant had added to their domain name registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have automatic renewal disabled until the Protected Registration is canceled. This is done by way of the domain Registrant submitting a valid government issued ID, Business ID if applicable, and a signed cancellation form to our Domain Services Department. On February 9, 2015; per the domain protection service the complainant had added to the domain registration in question, GoDaddy was instructed to automatically renew the domain with associated Protected Registration services upon expiration and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy also sent renewal notices prior to the expiration date on:•  November 9, 2014•  December 9, 2014•  January 8, 2015•  January 23, 2015•  January 28, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The Protected Registration service the complainant had opted into had functioned as advertised; keeping the domain from being canceled. The complainant had previously been informed by our Domain Services team what steps they would need to take to cancel the service.  Our office has also been in contact with the complainant to clarify the information they will need to submit for the protection service to be canceled.  Per our Refund Policy, the product renewals which occurred on February 19, 2015 are non-refundable.  However, as a gesture of good will and one-time exception to our Refund Policy, if the complainant completes the process to cancel the protected registration prior to June 19, 2015, our office will submit a refund for that portion of the latest renewal transaction.  Once the service is canceled, the complainant may follow up with our office directly.Education:What is Protected Registration?:[redacted]Canceling Protected Registration:[redacted]Refund Policy: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 during a call to GoDaddy’s Customer Care Center the complainant registered the Domain Name in question with Protected Registration service for a three year term. This term ran through June 29, 2015. The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.GoDaddy sent renewal notices prior to the expiration date on:• March 31, 2015• April 30, 2015• May 30, 2015• June 14, 2015• June 24, 2015These notices informed the complainant their domain name would be renewed upon expiration unless additional action was taken.  Account management is a customer responsibility.On July 11,, 2015 per the complainant’s account preferences GoDaddy was instructed to automatically renew the Domain Name with Protected Registration service upon expiration and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.On July 17, 2015 the complainant submitted a request to cancel the Protected Registration services they had added to their Domain Name registration.  As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification.  As such, there are no applicable refunds with regards to the Domain Name registration or Protected Registration service in question.The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization that the complainant has been corresponding with, the service may then be canceled and the appropriate refunds processed.EDUCATION: The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2015, our customer contacted our Customer Care team due to an issue with their Website Builder’s contact form not working on certain mobile devices.  During two troubleshooting sessions, GoDaddy was not able to replicate the matter, but upon the third attempt with a supervisor, we were able to do so.  Per our standard operating procedure, the matter was escalated to our advanced product specialists to further test, identify, and fix the problem.  This process may take up to 72 hours, of which our customer had been informed.On June 22, 2015, our customer called our Customer Care team asking for the matter to be expedited.  On June 23, 2015, it was believed that the issue had been fixed; however, the customer notified us on June 24, 2015, that they were still having trouble.  It was determined that the contact form functioned correctly when tested using an Android device and did not function when using an iOS device. The matter was then re-escalated for further evaluation.On June 25, 2015, GoDaddy’s developers discovered that this was an unknown variation to another issue they had previously identified.  GoDaddy’s Website Builder allows a customer’s website to be displayed differently from the desktop version when viewed by mobile devices (e.g. smart phones, tablets, etc.).  The problem our customer is experiencing occurs when they enable a “shadow effect” feature on one or more of the various page elements (i.e. the customer’s contact form).  This feature creates a shadow effect around the element, providing a perception of depth to the website.  While the website functions perfectly when viewed by a computer, when viewed in a mobile environment, the feature was preventing viewers to the site from submitting their contact information via the form.  Our developers were aware of the shadow effect feature causing issues with some websites’ navigation buttons, but were unaware that this could also negatively affect contact forms.Our developers have disabled the shadow effect feature within the customer's Website Builder settings, allowing their contact form to work as intended. This issue will be resolved with a future update to the application which we have communicated to our customer.  We have asked that they refrain from re-enabling the shadow effect feature at this time as it will disable the contact form in the mobile version of their site.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  As with all service providers, GoDaddy has unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.  The site is working correctly without the shadow effect feature, which will be fixed in a future release.  As a gesture of good will, GoDaddy added two additional months of renewal to the customer’s Website Builder, extending the expiration date from April 22, 2015 to June 22, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I did not 'instruct' GoDaddy to 'renew' anything. Because it was NOT properly disclosed that a 72 processing time is required in order to lift the private registration, I could NOT de-select the auto-renewal forced onto the account by GoDaddy.
They've made it next to impossible to manage your OWN accounts with the extra layer. It's never disclosed anywhere in the purchasing steps that added this supposed extra security would in fact block You the Owner of your own accounts from making changes.
The entire process is designed to make it so convoluted you either give up or you're stuck having to endure multiple phone calls, most who are Not helpful, multiple websites, varying logins each with their own protocol and there is nothing anywhere that makes it easy to lift those restrictions. Even after you authenticate as the Owner you're prevented from managing your own purchase. That's not what I signed up for. I signed up through One service to manage my own accounts. Not three other providers or multiple portals in order to avoid further charges.
I will never do business with GoDaddy again. In my opinion it's borderline extortion and I truly don't appreciate it being made to seem like it's my fault for some reason. I'm the customer. The site(s) are intentionally designed to cause delays and have customers incur unnecessary fees.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On April 30, 2014 our customer opted to add GoDaddy’s Protected Registration service to three domains.  This premium, add-on service is the highest level of protection for a domain that GoDaddy offers and protects against the cancellation, expiration, or transfer of a domain. Domains which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by submitting a valid government issued ID, Business ID if applicable, and signed form to our Domain Services Department.On May 6, 2015 GoDaddy renewed the three domains and associated Protected Registration Service, each for a one-year term, in a good faith effort to honor its agreements with our customer. The Protected Registration Services were canceled and refunded on May 15, 2015 after our customer provided the required documentation. Our customer remained responsible for the cancellation of the domains; Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service functioned as advertised, keeping the domains from being canceled without proper identification. Our office connected with our customer via phone.  As a one-time exception we canceled the domains on our customer’s behalf and submitted a refund in the amount of $45.51 for the remainder of the May 6, 2015 renewal transaction.  Further refunds will be provided in accordance with our Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements...

can be found at: https://www.godaddy.com/legal-agreements.aspx On April 17, 2016 our customer purchased a domain transfer via online transaction. The domain name which our customer was attempting to transfer was already registered through GoDaddy. As such, our customer would have needed to instead request a change of account within their GoDaddy account. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On April 24, 2016 our customer contacted GoDaddy and was provided a refund for the transaction. Our office also sent an email notification with instructions on how to move domains between GoDaddy accounts.  If our customer has further concerns they can contact our 24/7 customer care team at 480-505-8877 or via chat at support.godaddy.com. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Contrary to our customer’s understanding, our customer was advised by the GoDaddy Auctions team via email that the seller who listed the domain for sale no longer had possession. GoDaddy does not own the domain and did not place it on the auction website. If the customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspxWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O’[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Prior to the expiration of our customers Managed WordPress plan, renewal notices were sent to the email address on file on:  • May 25, 2016• June 24, 2016• July 24, 2016• August 8, 2016• August 13, 2016• August 18, 2016.  In addition, on August 30, 2016, GoDaddy’s customer care reached out to our customer and discussed the recent expiration of their hosting plan. At that time, our customer declined to renew their plan without paying a restore fee. Again, account management, including data backups, is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

According to the receipt I received after my purchase (which I have attached), I ordered Privacy Registration for 1 year terms on each of the domains listed.  The refund by GoDaddy offered through this complaint is even less than the original refund offer when this process began.  I expect the Privacy Registration to be extended at no extra charge for the full 1 year term that was listed on my receipt.

Regards,