GoDaddy.com

I'm disgusted by how this company rips off its customers who hired their "Dream Team" for website design. First, you can't just hire them for design alone, but you are bound to continue an annual contract of 1,400 a year. And if you cancel this purposeless contract, you lose the design. Doesn't matter if you want to manage the design by yourself after they design it. Nope, GoDaddy deletes it and you have to start from scratch. Ok, so you may think...well for professional services from such a large company that everyone's heard of...isn't it worth it? They must have signature service. Read carefully: WRONG. I've been the Dream Design Team customer for three years now. That's nearly $4,000 I've paid them to date, and that only include the one initial web design. (Which in itself isn't very good from my experience, but that's a different area. Maybe I just got unlucky with a bum designer.) ANYWAY, they only provide a half hour (30 mins) per month for "maintenance updates." That's it. Do you get to rollover your half hour to the next month if you don't need any maintenance updates one month? NOPE. No rollovers. So, I'm doing the math. With the exception of the initial web design project three years ago, I'm now paying $116 a month, that's $348 a month if you look at the three years in one. Finally, today I called the "Dream Team" to make a very simple update which included, and I kid you not, ONLY inserting two images and two text boxes into one page. They told me that would take up to seven business days. I was like....what??? It's plunking two images and two text boxes into a webpage. 7 business days? She said, our designers have other clients they're working on. I was like...if your designers are so busy that they can't take 15 minutes (tops) to plunk in a couple items, then GoDaddy should use all the $$$ it's raking in from its Dream Team customers and hire some more staff. As soon as my contract experiences, I'm so out of there.

After being a good customer for a number of years, I no longer needed web hosting services or an email account. So, I let my services expire. I received a number of automated calls telling me that the account would be terminated, if I did not connect with them to renew. Since that is what I wanted, I did nothing.

Two days ago, I got a call from an old credit card company (a card I no longer have) saying that I owe them for a change from Go Daddy that was automatically billed in September and that my credit card account was overdue.

Yes... there is a fault with the credit card for putting it through the account in error after I had requested the account be closed. And I'm dealing with that.

But there is also an error on the part of Go Daddy who says "our system would have notified us that your banking info had been changed and that your service would be terminated if you didn't contact with us. That's why you got the voicemail messages. However, we try to put the charge through regardless, so it's your bank's fault if they paid us."

What? The voicemail from Go Daddy said do nothing. So, I did nothing and they charged me. Now they say "yes, we said that, but it doesn't matter because ultimately it's up to the bank to refuse the payment."?!?

I politely spoke to someone in billing who could do nothing for me. Then I spoke to someone in customer service who offered a partial refund for "the portion I haven't used". Meaning today onward.

I asked for a supervisor to speak to and was told "they will say the same thing and don't have the authority to offer a full refund."

Next, I spoke to a very combative "floor supervisor" that repeated the same thing over and over again..."its your bank's fault, not ours". Then said he would forward my complaint but there was nothing they could do for me.

He outright REFUSED to put me through to or share the contact details of the person he said he would forward my complaint to. He actually said, "Its not their job to deal with escalated customer complaints. They don't go higher than the floor supervisor."

He also said that the name of the Manager or the Director of Customer Service "is not available to the public. You can't contact them."

WHAT?

Totally ridiculous. Don't use them...and obviously, don't assume that their automated voicemail information is true.

I feel like I've been bullied. And scammed out of that one last payment.

Thanks for listening.

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.Prior to the purchase of the hosting plan via an online...

transaction, the following agreements were acknowledged:• Universal Terms of Service Agreement• Hosting AgreementThese agreements may be reviewed at [redacted]Our research does not support the customer claim that their website had service interruptions (down) for 300 days. Each time the customer has contacted our support staff we have worked quickly to address any concerns that the customer presented. As a courtesy, GoDaddy's hosting team also manually migrated the customer’s application pool for them in an effort to improve site performance. Resolution:We value our customer’s business and have acted in good faith upholding our agreements with them. The customer’s websites are resolving and our technical support teams are standing by to assist the customer with any further issues. As a courtesy we have extended their hosting accounts for 3 months at no charge to them. Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards, Mandy O'ConnorOffice of the CEO - GoDaddy[redacted]

[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.

 

Our customer was contacted via email on June 3, 2014 and informed that the issue had been resolved and the website in question re-activated. No further action is required by our customer.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

 

Kindest regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.

Prior to the purchase of the hosting via...

an online transaction, our customer agreed to the following:

• Universal Terms of Service Agreement

• Hosting Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at this link: http://www.godaddy.com/gdshop/agreements.asp

We do regret any inconvenience this matter has caused our customer.  Our Backup and Recovery Operations teams have been working diligently and vigorously to resolve all of the technical problems which our customer had experienced to restore their data to the desired date.  

We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers; GoDaddy strives to offer the best service levels in the industry.

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with our customer.  When a customer agrees to our Hosting Agreement they also agree to maintain independent archival and backup copies of their website or server content.

 

As a gesture of goodwill, our office has provided a refund for the purchase and last four monthly renewal transactions of both our customer's Dedicated Server and Managed Backup service.  We have also restored all available data from the Managed Backup service to the customer at this time.

 

Thank you for the opportunity to address the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Prior to purchasing products within their GoDaddy account, our...

customer acknowledged our Universal Terms of Service Agreement.  The latest versions of our legal agreements may be found at: www.godaddy.com/legal-agreements.aspx.

Per GoDaddy's Refund Policy located at http://support.godaddy.com/help/article/8849/refund-policy, any unused time remaining on the email plan which our customer had canceled would be applied to In-Store Credit.  However; as a one-time exception and gesture of good faith, a refund was submitted to the payment method which our customer had used for their purchase.  

RESOLUTION:

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  

Go Daddy must attempt to first submit the refund to the original payment method used in a transaction.  In some instances, the credit card or checking account may be canceled and the financial institution will issue the refund in the form of a check. The customer may wish to contact the financial institution to verify how they will handle the funds once the refund has been submitted. In the event the refund request is denied by our customer's financial institution, we may issue the refund in the form of a check.

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards,

Office of the CEO – GoDaddy

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Name Proxy Agreement

Copies of the latest version of these agreements may be found at: 

On November 5, 2011, our customer purchased their domain name for a one-year term along with our Protected Registration service.  One of the features of Protected Registration is that it will continue to renew the domain name until the service is canceled.  Therefore, GoDaddy, in a good-faith effort to honor its agreements with the customer, renewed the domain name annually on:

November 6, 2011

November 6, 2012

November 6, 2013

On September 20, 2014, our customer contacted GoDaddy’s support staff to disable automatic renewal.  Our representative then provided correct instructions to cancel the Protected Registration.  Following these instructions, our customer began the process to have the service canceled.  However, because our customer was unable to provide the required documentation, the service was unable to be canceled at that time.

On October 23, 2014, our office reached out to our customer and walked them through making the necessary changes to their domain details, allowing us to cancel the service.  At this time the Protected Registration service has been canceled and the customer understands that they can either cancel the domain or disable automatic renewal to prevent its scheduled November 6, 2014 renewal.

Resolution:

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  

Education: 

The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling their unwanted domain name:

Managing Renewals for Products and Services

Canceling Products

Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards, 

Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns.As previously pointed out, in addition to our Universal Terms of Service, our customer also agreed to the Domain Name Registration Agreement and Domain Name Proxy Agreement.Section 10. Domain Add-Ons of the Domain Name Registration Agreement explains that domain names with Ownership Protection will have automatic renewal enabled.  As stated on our Request for Protected Registration Cancellation form ([redacted]), registrant information must be verified to cancel the protection.  After the protection has been canceled, customers are then able to disable automatic renewal.Regarding the desire to change payment methods, customers can indeed change them at any time.  The following GoDaddy Support article provides instructions for Managing Payment Methods:[redacted]Protected Registration is the perfect service for protecting domain names from expiring, being canceled, or being transferred from a customer’s account.  However, it is not intended for customers who only wish to keep domain names temporarily.  It is for this reason that we warn customers in Section 10 (mentioned above) to carefully consider the implications accompanying the purchase of the protection service and understand the restrictions the service puts into place.  It is clear from this complaint that our customer did not fully understand this when they purchased this service online.  However, we are glad that they were able to cancel the service in time to disable automatic renewal prior to the domain name’s expiration date.  At this time, the domain name will simply follow the expiration life-cycle and eventually be returned to the registry.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.  We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:· Universal Terms of Service· GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]The customer is using email through their [redacted] Hosting account and in order for us to troubleshoot the matter we needed not only the bounced message but also the original message attempting to be sent.  In working with our support teams thisinformation was requested and we let the customer know we could escalate it to nour advanced tier teams once it was received.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. GoDaddy’s technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced. Should the customer still be experiencing a provider blocking their emails they will need to provide the requested bounce message, which provides the IP address that is being blocked, so we may submit a request to the provider. Should the customer opt for a refund of services the hosti9ng plan will need to be cancelled first and the unused time would be applicable for a refund. Our policy states the customer would only qualify for an In Store Credit however as a goodwill gesture we will provide a refund back to the original payment method used. Once the customer has a bounce message or cancelled the service they will need to contact our 24/7 technical support team at [redacted]. Education:The customer might find this GoDaddy Refund Policy article helpful.[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer. Regards,[redacted]GoDaddy - Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.1.    GoDaddy has entered into no agreements with the...

complainant. 2.    Domain names are sold and often resold (if purchased by other consumers) on a first come first served basis. GoDaddy has no control over the complainant’s income or the actions of any others who may have purchased the domain name in question.3.    GoDaddy does not participate in Front Running of domain names.RESOLUTION: We sincerely hope that the complainant can find another domain that is affordable and suitable for their purposes.EDUCATION: The complainant may wish to review the following information:Wikipedia article regarding Domain Name Front Running:[redacted] New Domain Extensions[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:

• GoDaddy Universal Terms of Service Agreement

• GoDaddy Website and Web Store Design Service Agreement

• GoDaddy Workspace Service Agreement

• GoDaddy Domain Registration Agreement

• GoDaddy Domain Name Proxy Agreement

The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx

On February 12, 2010 the complainant purchased GoDaddy’s Website Design Service for a two year term. On January 31, 2012 the registration term expired as the agreed term of purchase ended.

GoDaddy attempted to work with the complainant to the best of our ability to satisfy their design needs. From February 19, 2010 to January 31, 2012 our Professional Web Design Team made 37 attempts to contact the complainant without a response.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime exception to our Refund Policy we will provide the complaint with a refund for their purchase of GoDaddy’s Website Design Service. Please allow 5 to 7 days for this to reflect with your financial institution.

EDUCATION:

The complainant might find the following articles useful:

Refund Policy

[redacted] What do I do once I've purchased Website Design or Web Store Design Services?

[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Best Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy has worked vigorously to resolve all technical issues the complainant has experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has requested assistance outside of our agreed Statement (and scope) of Support. Additionally, GoDaddy support teams have provided timely and proper information to the complainant regarding our products and services.EDUCATION:The complaint can find information regarding GoDaddy’s Statement of Support on the page referenced in this link: https://support.godaddy.com/help/article/9522/godaddy-statement-of-supportThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Reseller AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxResellers of GoDaddy services must setup and specify a payee account where commissions they have earned are deposited to. GoDaddy depends on our customers to keep this information current.On March 27, 2015, our customer contacted our support staff via phone stating they had not received a commission payout for several months. After researching the issue thoroughly, it was determined that information with their existing payee account required updating and our customer was provided proper instruction on how to resolve the issue.As with all service providers, GoDaddy had unexpected technical issues following the payee updates made by our customer and worked vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer should expect payment of their earned commissions for May, 2015 and June, 2015 on June 25, 2015. The remaining commissions earned from October 1, 2014 through March 31, 2015 will be paid out to our customer on July 25, 2015.  We encourage them to contact our office directly should they have any additional concerns regarding their payout.Education:Our customer may also find the following article helpful.Receiving Commission From Your Reseller Plan -https://www.godaddy.com/help/receiving-commission-from-your-reseller-plan-740Th...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from [redacted]. They acknowledge and apologize, so I am good. Even if they do notget the files back I see a good faith that he is trying. I just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service department. Thanks to Revdex.com and [redacted] from Go Daddy. I am in a good shape!

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 8, 2015 during an online transaction the complainant purchased a Business Website Builder plan for a one year term. The promotional offer the complaint selected for this purchase included a domain name, Office 365 Starter Email and SSL Certificate. The complainant has expressed dissatisfaction with their websites rankings in various search engines and requested a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as Google, Bing and Yahoo. They can see this online by simply visiting Google or Yahoo and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. Google, Bing and Yahoo have all indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.The complainant may wish to add GoDaddy's Search Engine Visibility to their Website. Search Engine Visibity is a do-it-yourself tool that improves a website’s Search Engine Optimization (SEO). It helps you raise the website’s rank on search engines, to drive more traffic to a site, and improve the website’s visibility on the world’s top search engines like Google®, Bing® and Yahoo®.Should the complainant desire to cancel their GoDaddy products we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our Refund Policy. EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Set Up Search Engine Visibilityhttps://www.godaddy.com/help/set-up-search-engine-visibility-15825Canc...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - [email protected][redacted]

[redacted]###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxSince July 13, 2015 our customer has reached out to GoDaddy’s support teams for assistance with a website they had constructed using our Website Builder product.  Our customer had indicated visitors to their website in certain geographic areas were not able to view their site. GoDaddy's technical support staff has not been able to duplicate the problem and has worked diligently and vigorously to diagnose the problem experienced by our customer and resolve all technical issues they had experienced. On August 13, 2015 our technical support teams requested additional information from our customer to assist with troubleshooting the matter.  Specifically, our customer was requested to provide IP and connectivity information in the form of a traceroute, which displays the network pathway a computer utilizes to connect to a website.  To date, our technical support teams have not received the requested information.   RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  We ask that the complainant continue to work with our support teams to troubleshoot and attempt to address their technical concerns. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Education:Our customer may find the following support articles helpful:Traceroutes on [redacted] -https://www.godaddy.com/help/traceroutes-on-[redacted]-3142Performing a Traceroute in [redacted] -https://www.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366GoDaddy Statement of Support –https://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Hosting Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On February 22, 2015, our customer purchased a Deluxe cPanel shared hosting plan for a 3 year term via online transaction.  Our customer canceled this hosting account on March 10, 2015 and was provided a refund for unused time.  
The payment type used for our customer’s transaction does not allow for partial refunds to the original payment method.  The funds were originally returned as an In-Store Credit, available for future purchases for GoDaddy.  Our customer contactedGoDaddy’s customer care team on March 11, 2015, informing our staff they wished to cash out this In-Store Credit, and a check was requested for our customer.
Our customer has subsequently experienced issues with their financial institution refusing the check that has been sent to our customer.  GoDaddy has worked diligently with our customer to assist them in returning their funds via check.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
GoDaddy’s accounting team has issued a new check to our customer, which should be received by the customer within five to six weeks.  If our customer experiences any additional concerns regarding the cashing of this check, we kindly ask they contact our support teams directly for further assistance.
We also appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I was told that I was refunded and I have yet to receive those funds. I was told it would take 5-7 days and it has been about 2 weeks and the bank has no record of this information regarding a refund. This company is fraud

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On March 29, 2013, our customer purchased an Unlimited Workspace Email plan with 10 additional mailboxes via online transaction.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the email plan and additional boxes in question.GoDaddy sent renewal notices prior to the expiration date, including on March 19, 2016.  These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s customer care center regarding this charge until May 6, 2016.  As customer’s are provided a 30-day window to receive refunds on annual plans per GoDaddy’s Refund Policy, our customer was correctly informed the transaction was non-refundable.  Our customer disabled the automatic renewal feature for this product at that time.We encourage our customer to continue to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.  The following links should be helpful to our customer:Turn Off Auto Renew:https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy